I am a novice when it comes to circuit boards. I can turn on a multimeter, solder a couple of wires together, occasionally burn myself and that is about it. I cannot believe I was able to successfully repair my Play:5 by replacing a resistor using the information supplied in the four year old topic "Fix for Sonos Play:5 with very low volume". I certainly would not have been able to even find the root cause without the post from @Pietje Puk. And without the posted successes of @Jywl12 and @Freddy99 I would not have had the courage to even try. After a few YouTube videos about Play:5 teardown and de-soldering resistors I dove in and replaced resistor R27834 with an old fashioned 10k ohm version. Don't ask for a photo because my repair is UGLY! I thought for sure I had even damaged nearby R27827. But after putting it back together and powering it up the amp is again pumping out loud music. I feel invincible! Go ahead and assign me the task of curing cancer! I am sure after a couple more YouTube videos I will have the problem licked!