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Darren Waters
Contributor II
Jan 17, 2026 9:02 PM UTC

Track selection bug

When choosing a track in the personalised My Mix playlists in YouTube the track selected is not the track that gets played. There doesn't seem to be any reason for why a particular track plays. It's in the playlist but is not anywhere close to the track actually selected. 

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1 reply

Airgetlam
Airgetlam
Jan 17, 2026 9:05 PM UTC

Interesting. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
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