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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1948 Topics
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Tbq22
posted in General feedback and conversation
That AMA was an embarrassing debacle

So, if you thought anyone from Sonos would apologize for this travesty of an app update and/or explain WHY releasing the updated app now was so important it was worth doing despite the app missing numerous previously existing features, you were, like me, sorely disappointed.However, if you were looking forward to them showing up an hour late, answering maybe 6 questions in total, and doing so only in oblivious  marketing gibberish (apparently the negative feedback has "energized" the team!), then it was a real treat!Hard to believe they found additional ways to insult and ignore loyal customers who have each given them thousands of dollars over the years, but they managed it. I sure hope each of them is getting very drunk right now and questioning their life choices.

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7 months ago
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ha1292Contributor I
asked in General feedback and conversation
Music library access not working

So after foolishly updating (downgrading) the app to the new ‘app’ on my IOS products I lost all ability to connect to my Sonos system and music library. Thankfully it still worked from the PC and and an old iPad with the S2 app. I tried to play some of my music from this method tonight andaccess has now been denied! It’s one kick in the n**s after another from this company, seriously WTF are you doing to your customers? How do i resolve this s*** show?

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7 months ago
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PehejeAvid Contributor III
posted in General feedback and conversation
Bug report: play.sonos.com, grouping doesn't update UI

OK so it’s been a while and the play.sonos.com has been up for some time.Day one I noticed that grouping/ungrouping speakers did not update the UI.Reproduce:play.sonos.com, login, play music on speaker Aclick speaker icon for speaker A, speakers menu pops up, choose speaker Bmusic starts playing on speaker B and is shown in speakers menuclick x, the right speakers menu isn’t updated. Here’s a video: https://www.dropbox.com/scl/fi/tlqxvocno1p5okfo7y934/sonos-web-bug.mp4?rlkey=v9n7fim77vf4tc3imcro3z5jr&st=jasaqgbd&dl=0 I have tried Chrome on Windows 11 and Firefox on Ubuntu.

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7 months ago
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StesichorosContributor II
asked in General feedback and conversation
New APP and New Update

Having downloaded the new update (totally messed things up) and now automatically updating the hardware, the app has lost my Sub, Arc, beam, era 300 and play ones being used as surround sounds and my move speakers. In fact since the hardware update the only thing this new app can find is my stand alone play ones. add to that the fact the new app seems to have lost all ability to recognise when the tv is playing through them and all the tv controls (night time and tv speech enhance) plus all The abilities to change surrounds , sub and height audio levels…etc and it’s all a bit of a massive c*** up. everything worked fine until these new updates. What’s going on and when will All these functions be fixed? Moderator Note: Modified in accordance with the Community Code of Conduct. 

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7 months ago
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70 NFContributor I
asked in General feedback and conversation
Apple music will not play directly from Apple app

I can only play through Sonos.  Is it possible to play  directly via the Apple Music app?

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7 months ago
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Sachi78Contributor I
posted in General feedback and conversation
on hold for over 1hr???

Hi I’m trying to get some technical support and have been on hold over 1hr. Is this normal?

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7 months ago
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BoblydContributor I
asked in General feedback and conversation
unable to connect roam after update

After updating roam will not connect 

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7 months ago
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DJack_ICTContributor I
asked in General feedback and conversation
MixCloud

I know you guys have a lot of -ish going on with the new app release and I have to tell you is has jacked up my summer music  vibe.  I frequently listen to Mix Cloud through the Sonos app.  Since the new app release music starts playing randomly.  I can click on a music choice and music will start playing from a previous selection.  It does not respond.  I also cannot see my playlists or favorites.  Is there anything I can do for the Mix Cloud app to work in the new Sonos app?  It was working great a couple of weeks ago and now it is a hot mess.  I am very frustrated and am looking for any help before I move on to other solutions away from Sonos. It would also be nice if I could arrange my services in the order in which I see fit.  For some reason, the two I use the most (Spotify and MixCloud) are at the very end.  I did select MixCloud as my preferred service but it still leaves my other most frequently used service at the end.

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7 months ago
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User139116Contributor I
asked in General feedback and conversation
new app release

Who approved this mess of updated release. Can’t wait to explain my wife how to use the new release. Where is the missing support for blind users. What a s***hole Moderator Note: Modified in accordance with the Community Code of Conduct.

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7 months ago
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Drewwcu6Contributor I
asked in General feedback and conversation
The new app

Just want to say that the new app is absolutely the worst app update in the history of app updates. What a joke. If the goal is to lose customers - great job! If the goal is to keep customers - bring back the old app. It worked just fine. Why ruin it???

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7 months ago
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FreddylunContributor I
asked in General feedback and conversation
New app killed SiriusXM connection

I just updated to your new app and it broke my connection to our SiriusXM account.  I went through the reauthorization process for the SXM account and I got a thumbs up from them saying that I could play SXM on my Sonos.  However, when I go back to the Sonos app, it says that the reauthorization has failed and I cannot play SXM on my devices anymore.  Everything was working fine yesterday, but doesn’t work today.Total crap on your App’s quality control team!! This code should never have been released.  Roll back to the old app as you can see tons of people are having problems with the new App.

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7 months ago
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Johnny1970Contributor I
asked in General feedback and conversation
Radiosender nach update weg

Nicht einmal das Hilfe Forum funktioniert. SONOS hat sich selbst beerdigt. Glückwunsch Moderator Note - Translation by Google: Not even the help forum works. SONOS has buried itself. congratulations

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7 months ago
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lets_rockAvid Contributor I
asked in General feedback and conversation
Does Sonos connect to the Dennon HOES

Looking for a CD player.Not to sure about the Brennan one even tho it appears to connect straight to SonosLike the look of Dennon but it has the HEOS system. Will Sonos connect to this ?Thanks 

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7 months ago
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User_S_ono_sContributor I
posted in General feedback and conversation
Sonos new app missing most features that were available in prior app version

Sonos new app missing most features that were available in prior app versionYou released a buggy new app version, removing crucial features and rendering it useless, even breaking my Sonos System. Despite promises of better ultimate listening experience, you're only planning to reintroduce these features later as if they're new and per your support staff this was actually planned to remove features and provide them back with later updates. This decision is inexcusable. Let me know when my Sonos system will work again because your new app is useless.  How did you decide what features are important enough to bring back in the updates in your new Sonos app.  Just curious which ones you think are important to your customers.  I mean we pay for the products so maybe we should have had a voice. 

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7 months ago
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Mellow FreddyContributor I
asked in General feedback and conversation
play or shuffle when using the queue

When using the updated app I can no longer find the “play” or “shuffle” feature when using the queue? 

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7 months ago
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angelwingContributor I
asked in General feedback and conversation
queue

Hello. Before I updated my Sonos app last week, each song in my entire Apple Music library was able to be placed into my Sonos playing queue at once simply by pressing a prompt icon that selected for this option. I now seem to have lost this ability, and unless I singly manually place each of the ~7,000 songs into the queue (or create a new playlist and do the same), I cannot play my entire music library. (I shuffle my songs while I’m house cleaning .) Can anyone please help? Thank you in advance. 

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7 months ago
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FranklovescatsContributor I
posted in General feedback and conversation
The new APP

Can we have the old app back please.?It was fine as it was. I do not care for this version. I can not add songs into my playlist. I am not happy.  

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7 months ago
AlexPermit
AlexPermitProdigy I
posted in General feedback and conversation
Good news! New app missing in "Available Updates".

I have what seems to be good news.  I'm running version 16.1 of the Sonos app and have had "App Updates" turned off on several Ipads since May 1st. I also have  "Update Automatically" in the "System Update" tab of the app turned off.  Today, I checked the App Store for updates and found a few apps to update, but the Sonos app wasn't one of them. If this continues, I can "update all" instead of selecting each app update separately.  Of course, I would spot check for Sonos first.Has anyone else experienced this, or was I just lucky today?

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AlexPermit
7 months ago
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OzcymruContributor I
asked in General feedback and conversation
New (awful) app - lost connection to 'my cloud home'

The app is awful and unintuitive. I've lost the connection my my music stored on My Cloud Home' any ideas how to get it back. Old app was fine. New app is a piece of cr£p!

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7 months ago
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Craiger18Contributor I
asked in General feedback and conversation
10,000 Track limit on Playlists

Is there a plan in the future for Sonos to increase the 10,000 track limit on playlists? In the past year or so when I have been getting on line support, they have told me that they are working on increasing that number. Has anyone else heard that desired improvement? Most people I know have more than 10,000 tracks in their playlists. Would be a nice feature if you could add specific playlists to sonos. But it seems like it is all or nothing.

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7 months ago
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BRB741HOMEContributor I
posted in General feedback and conversation
WHEN ARE YOU GOING TO UPDATE TERRIBLE APP ????????????

OK, I am sure I’m like thousands of you, absolutely useless now with all of my Sonos speakers, since this garbage app won’t allow me to do ANYTHING!!!! When will you guys update this POS?!?!?!?!?! All I get is this repetitive cycle of “sign in an owner, and update” or something along those bulls**t lines!!!! I can’t believe Sonos would roll out a app that had so many bugs, then, then you make us sit on hold for now, going on 1.2 hours (still on hold listening to your super elevator music, since that the only place i can actually hear music), after I called right when you customer service lines opened this morning, and it said current hold time was 15 minutes- just terrible customer service. So when is this going to be fixed, or am I going to have to sell all 8 speakers and go back to Bose or some other company that can actually make a realistic fix with their app to truly help support their customers!?!?!!?

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7 months ago
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Ed BordenContributor I
asked in General feedback and conversation
Help - How to get Sonos to provide a shipping label for a product return

I purchased a refurbished Sonos One SL directly from Sonos. The new speaker arrived on 5/3, but I was not able to connect the speaker to my Sonos system. I called Sonos support the same day and worked with a technician to determine that the “infinity button” was not working and the speaker was defective and needed to be replaced. The technician was not able to generate a return request because of “system problems” but he assured me I would hear back from the “Return team” within 24-48 hours. Since then, I have contacted support twice more and both time I was told that my case had been escalated and I would hear from the “Return team” in 24-48 hours and that there was nothing else the technical support team could do to assist me.  Unfortunately, I have not received any instructions on how to return the defective speaker and have invested 5-10 hours waiting on hold, talking with support, etc. I find it strange that a premium brand like Sonos is unable to handle a routine task like proces

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7 months ago
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Jean de volderContributor I
posted in General feedback and conversation
downgrade please

I want to downgrade immediately from this rubbish app. It makes my complete system useless. how can we downgrade please!!!

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7 months ago
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Jimbo ozContributor I
asked in General feedback and conversation
new app

Simple question. The new app seems to have lost so much functionality and is no longer intuitive. I did not consider myself in the backwaters regarding IT and digital and I am an avid Sonos user. However, I cannot believe that this was released with so many challenges still to be worked through. Is there to be further work done on this to simplify its use.

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7 months ago
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Mg14Contributor I
asked in General feedback and conversation
new app unable to access free sonos radio

App automatically upgraded and I now cannot access free Sonos radio content .i have repeatedly tried to re authorise my account but to no avail what a shambles for a premium product you would expect a well tested and premium app and yet again we have not got that whilst I like the speakers the updates to the app are second rate to say the least any ideas as to how I resolve radio issue 

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7 months ago
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