Fix & Optimize

Hi, I'm not able to connect apple music at all to my sonos amp from my android device. Whenever i try following all the steps I get the message below. Any one have any experience with this?  

I found if I close my blackout curtains on either side of the soundbar TrueCinema says it is unable to tune after playing the sweep tones and trying for calibrate for about 10 seconds. If I open the curtains on either side of the Arc Ultra soundbar True Cinema tuning succeeds. The curtains are approximately 2ft away from each end of the Sonos Arc Ultra soundbar which is sitting under the TV. The room is ~11x11ft with a few extra feet for the door. The two images were shot wide angle to get both side walls/window into each image. Technical support was unable to find any information on the size of the room affecting TrueCinema. Note - I can TruePlay the room fine with the curtains closed using an iPhone and walking back and forth in front of the TV waving the phone up and down. I am using Era300’s as surrounds with a Sub Gen 3 not shown in the images. Sonos told me a while back that the blackout curtains would not affect TruePlay, but obviously they affect True Cinema. For now I am fine

I installed a recent ASUS firmware update on my router and was having issues getting Sonos Radio to play on my Era100s.Spotify worked, bluetooth worked, but radio on rare occasions would work for a bit, but usually would fail with messages like “Couldn’t play content”.I know I went into all the Asus router settings after installing the firmware update, and being cautious I enable all the available “AiProtections” to active in the router.Turns out the “Advertisement Blocking” makes Sonos radio unworkable.Hope this helps someone else.

I have 3 Sonos S1, sound bar, sub and Alexa S1 and they can not be found by the app. The Alexa App shows them as being there but offline. The Alexa, sub and Soundbar all work as controlled from voice or TV but they can not be found by the app. I have tried reconnecting everything but they can’t be found. I am yet to try factory reset and then seeing if I can set the whole thing up from scratch, as I shouldn’t surely need to do this? Any suggestions please?

Hey,Is there someone who found any floor stand for Sonos Play?I found only one product from the Dutch brand „Vebos“. Seems they only offer that product within the EU at the moment. If you switch language e. g. to US or UK you can’t find the product. https://vebos.eu/vebos-standfuss-sonos-play-schwarz.html?I think now that Sonos Play and Move2 can be used as surrounds a floor stand for these speakers could become more interesting as before. There’s a stand from Vebos on its way to me. I‘m curious how practical this solution is. So let me know if there are other floor stands for Sonos Play you found, or just please tell me how you place your portable speakers when using them as surrounds. Of course you’ll be fine, if there‘s some furniture behind you to put the speakers on. But that won’t be the case for everyone. 

I got approved to RMA my Sonos Aces because they are falling apart but the process has been horrible. At first they were going to send me a shipping label which never arrived. Then they did the shipping label correctly but the courier never turned up to pick up the package (I know, I sat at home all day waiting).On top of that it is not being sent to Sonos in Poland. Instead its going to some guy in Melbourne that works for AirRoad. I have reached out to the same support person again and I have not heard anything in 17 hours and after reading about people never actually getting their product back and it disappearing is it just better to consider Sonos to be terrible and go with a competitor from here on out? If so, does anyone recommend one? Cheers

I’m trying to troubleshoot an issue with no high frequencies being produced from my Play5:Gen1.I have the board out, have removed the 2 100uF capacitors which are apparently the root cause (their appearance is fine but they measure shorted).Before I purchase and install new caps, what about the 200uF capacitors residing right next to them? I don’t want to fix something that ain’t broke but while I have this apart I’m wondering if I should be proactive? Thoughts? Your experiences?

Setup: Sonos Beam Ultra, REGZA 43Z890S (2026 model), HDMI 2 (eARC/ARC),included Ultra High Speed HDMI cable.Symptom: Every time the TV is powered on, the Beam stays silent for 9-10 seconds beforeaudio starts. Channel changes and input switches are instant. Only a cold TV power-on isaffected. On the same TV, REGZA's own soundbar (RA-B100, proprietary link) reached audioin 2-3 seconds.I thought it would be 5–6 seconds, so this was unexpected.What I have tried, all with zero effect (still 9-10s):1. TV > audio device power off set to "Do not link" (no CEC standby sent)2. Digital audio output set to PCM (rules out format negotiation / decoder startup)3. TV off then on within 30 seconds (Beam cannot have entered idle; rules out idle wake)4. eARC off / ARC only (rules out eARC capability handshake)5. Different certified Ultra High Speed HDMI cable (rules out signal integrity)6. TV's internal speakers start in under 1 second, so TV boot and decoding are not the bottleneck.The delay does not

Buongiorno, per l’utenza italiana segnalo incorrettezza descrittivo funzione alla voce “Equalizzazione”. Sotto gli slider delle frequenze vi è un tasto definito “Volume” erroneamente: tale switch consente al sistema di attivare la funzionalità “Loudness”Saluti Moderator edit:Google translate-Good morning. For Italian users, I would like to point out an inaccuracy in the description of a function under the “Equalization” section. Below the frequency sliders, there is a button incorrectly labeled “Volume”; in reality, this switch activates the “Loudness” feature.Best regards

Just joined, newbie here. I installed 10 Sonos Player:5 components, mostly speakers, on a brand new Linksys wifi router which includes all the rest of the other stuff in my home, total around 24 at this point; iphones, ipads, TV’s, Ring cameras, etc. I got the new wifi router because it handles about thirty channels. I though that the issue i was having of everything slowing to a crawl - music stopping midstream- was because of the Sonos components because when I unhooked the system the speed returned. So my question is, can I put all my Sonos system stuff on a separate wifi/cable connected router and run it that sandbox. Has anyone tried this?Thank you.

Hey All,I know was back in the early S2 days the Pocket Casts sync functionality broke - I think it was a joint issue at the time and similar issues occurred on AndroidAutomotive OS and it was later fixed by the Pocket Casts team.I believe the issue with syncing on Sonos may be an issue on the Sonos side but not certain - podcasts and episodes will sync BUT when you click to restart and dive back in the Sonos player will always start it at the beginning.Is there a chance to open this issue back up now that the Sonos app and new Sonos27 system is in a brilliant place and life is good again?!

I’ve been fighting this for days. Any thoughts appreciated.I have 2 places with Sonos groups, 1 of which was a move from Location A to Location B Separate Alexa accounts for each group to accommodate the Alexa commands to the Specific Sonos devices for that location2 interesting findings.#1. The Sonos devices are listed 2x, once as the Alexa device, and once as the Sonos device. Attachment 1#2. I cannot get rid of the Red Banner at the top of the Sonos Devices, AND the address is an old Amazon Alexa address, my earlier location. Attachment 2 Troubleshooting:I have deregistered on the Alexa app Deregistered on the Amazon Store (Devices List) The old address doesnt exist anywhere Removed and reenabled Skill (Sonos) Rebooted device, router Contacted Amazon and Sonos support.I can’t figure it out. Any help would be appreciated.     Attachment 2  

Has anybody got any idea what is wrong with one of the radio stations I want to listen to? Beverley FM is available in the Sonos Radio & TuneIn services, but when I play it, it sounds like it’s running at half speed - really odd. The same station sounds perfectly OK on the Android TuneIn app, and at their own website. Any idea what is going wrong with their stream?

I am having trouble getting my new Sonos Port to work. I set it up ok, it’s connected to my S1 controller and shows on my system. However, when connected to my amp (analogue connectors) no sound results. I thought it might be my amp so tried a different amp but same result. Have checked all the connections, wiring etc. Any ideas?

I recently moved house and hence got a new WiFi connection with new router. Now Sonos app recognises the bookshelf speaker and plays services like radio without problems. As soon as plays a music anything with Spotify speaker stops and disappears from the Sonos app. I tried switching off router and speaker and restarting. Tried to remove remove Spotify and reauthorise, installed new Sonos app on another phone and did the setup but nothing solved the problem. I have not changed any settings with router and possible someone can help me please with this situation.Thanks.

I have recently got this Sonos Sub 4 + Arc Ultra + Era 300s , I find when I toggle sonos Sub on and off I don’t hear much difference in bass. I feel with and without it’s 98% similar. I have Trueplay on and set up. There is no room shaking vibrations at all. I have bass settings notched up tp +6 I am thinking I might be ok without sub 4. Not sure if I am doing something wrong. I tried to place sub 4 behind my sofas and I could feel vibration coming thru a little too much so moved it back next to sofa. I did do Trueplay overtime I moved. Is this something others are experiencing? Do I need to do anything to realise full potential of sub 4 ? 

I have a rain sound file for white noise I bought on Amazon music and have streamed it fine since 2013 as I have bad tinnitus and helps me sleep using white noise. Recently it failed to playback but the odd other few sound tracks I have work fine from amazon music.I have switched it off/on, upgraded Sonos to latest version, disconnected/reconnected to the amazon music service but it wont work. I have a sonos move and i can use it on airplay fine but does work. I am using iOS 27.0.1 and latest Sonos app and firmware. Any ideas?  

Had to reinstall app. Now can’t get passed the first page (select country) - greyed out so can’t get into app to do anything.also can’t see the app in network control (privacy and settings) which I believe it needs to be visible.any ideas please, doing my head in.

I’m getting the message that I "Can't Update Library". I’ve exceeded the 65,000 song limit, as I do regularly. Previously, when that happened, I could check the end of the library on Sonos and compare to my subdirectories to see what didn’t get included. That would give me a target to know how much to delete. Now it looks like everything is accessible even though I get the error message. Nothing appears to be missing even after the error message. I suppose the answer is to keep deleting until I don’t get the message unless anyone has another thought.

The integration with Spotify is terrible. Product needs to take a look urgently. It’s very difficult to play something on Spotify on Sonos speakers. 

Apologies for bringing up this subject again, but after a morning of reading advice all over the internet I’ve mad some progress, but still can’t access my music library on my Synology 214 Play NAS. My Sonos system (which I’ve had for a very long time, and so have to use the S1 app to control) was working fine until I updated my NAS from DSM 6.something to DSM 7.1.1-42962 U9 this week.Since then I have:Set the minimum SMB protocol on the NAS to SMB1.Enabled NTLMv1 authentication on the NAS.Created a new user (Sonos) on the NAS, and given it read/write permission for the ‘Music’ folder on the NAS.Deleted the previous music library on Sonos, and successfully created a new one using the Sonos user details for the NAS.I can now see my music from within the Sonos app, with thumbnails, but every time I try to play a track I get the message “Unable to play ‘track’ - access to //DiskStation/Music denied.”I can play the track directly on my PC without a problem.  The NAS and the PC are connecte

A lot of songs have error message saying music encoded improperly

A few issues started recently.there is an audible blip sound, every so often. The Arc and the IKEA bookshelf speakers and sub have always worked seamlessly together, no their is an echo for a minute until we pause the TV or wait it out. Using Apple TV, the Arc volume stops working sometimes, we have to reconnect to Sonos. 

Is anyone else having issues with amp multi being able to join other Sonos speakers in different zones? If I am able to get any of the amp multi channels to join other Sonos speakers it, or they, will eventually drop. 

Dear community,I have open up a Play 1 and found one component blown on the PCB board. Please help me to identify the damaged component. The wording on the component not clear. Anyone in the community know has knowledge about the component, please help.