integration with Spotify is terrible

Questions: Are you using Spotify’s software with Spotify Connect, or Sonos’ controller? Are you using S1 or an S2 controller? What device is your controller on, what OS version is it running? What issues are you having, that need to be ‘looked at urgently’?

You haven’t included any information about your problem that someone here could use to help you.

Maybe Sonos support will be able to help. Try submitting a diagnostic (Submit Diagnostics) within 10 minutes of seeing whatever your problem is. Then call Sonos Support (Sonos Support) to discuss it. They may be able to see what’s going on since they have access to information about your network and sonos system that no one here has. Don’t post the diagnostic number here, though.

Has this always been an issue or has it just started lately?

What model router do you have?
Have you tried rebooting your router and speakers lately?

i just tried using the Sonos app and Spotify connect. Both worked without issue.

Spotify is among the most stable... just tested it... both via Connect and from the app... everything is fine. I’d look for the issue in the router (try a restart) and check your Spotify accounts...