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Longland
Trending Lyricist I
Oct 22, 2026 10:13 AM UTC
Answered

app not allowing past country page

Had to reinstall app. Now can’t get passed the first page (select country) - greyed out so can’t get into app to do anything.

also can’t see the app in network control (privacy and settings) which I believe it needs to be visible.

any ideas please, doing my head in.

Airgetlam
AirgetlamAnswer
Oct 22, 2026 4:45 PM UTC

Also, I’d be tempted to call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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12 replies

Pools-3015
Pools-3015
Prodigy I
Oct 22, 2026 10:19 AM UTC

Did you allow Sonos to use your location when you reinstalled the app?

Is your routers time set correctly?

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controlav
controlav
Lead Maestro
Oct 22, 2026 12:27 PM UTC

I surmise this is iOS (although not sure why you would need to reinstall the app).

I further surmise that your phone updated itself to OS 27.0.1 last night. (Hence the Local Network setting missing).

I am therefore going to rampantly speculate that app startup has a problem on this new OS. (I know the app itself works on that OS as I just tried it).

I would start with another reinstall attempt, as with Local Network missing the app isn’t going to work anyway.

A screenshot of where it is stuck may assist in further guesswork.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Airgetlam
AirgetlamAnswer
Oct 22, 2026 4:45 PM UTC

Also, I’d be tempted to call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
Airgetlam
Airgetlam
Oct 22, 2026 4:47 PM UTC

Oh, fwiw, I’m running iOS 27.0.1 with no issues, but haven’t tried a reinstall of the controller app. The previous ‘install’ continued to work as the OS updated. 

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Bruce
    Pools-3015
    Pools-3015
    Prodigy I
    Oct 22, 2026 9:30 PM UTC

    I am also on 27.0.1 with no issues, and like you I have not tried a reinstallation of the app.

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      LonglandAuthor
      Trending Lyricist I
      Oct 26, 2026 1:25 PM UTC

      Don’t! I had installed a new WiFi router system and couldn’t get it to connect. Advice was to reinstall, you’ll get the Network selection back and all will be goid - no it isn’t!

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      Smilja
      Smilja
      Oct 26, 2026 1:38 PM UTC

      ​@Longland, Do you have a VPN, pop-up blocker, ad blocker, Pi-hole, security software, or anything similar installed?

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      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
        LonglandAuthor
        Trending Lyricist I
        Oct 26, 2026 1:40 PM UTC

        I do have a VPN - do you think that may be the issue?

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        Smilja
        Smilja
        Oct 26, 2026 1:44 PM UTC

        I do.

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        »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
          LonglandAuthor
          Trending Lyricist I
          Oct 26, 2026 1:47 PM UTC

          Thanks, I’ll give it a go.

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            LonglandAuthor
            Trending Lyricist I
            Oct 26, 2026 6:06 PM UTC

            Sorted, thanks for your help.

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              Smilja
              Smilja
              Oct 26, 2026 6:14 PM UTC

              ​@Longland, Excellent! Appreciate the feedback. 🙂

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              »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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