Fix & Optimize

1 Playbar in living room2 Symfonisk surrounds connected to Playbar1 One in Bathroom1 Boost Wifi is on Eero 6+ / 500+ mbps Multiple questions….I just hooked the Boost up to solve the dropping issue. It is setup and shows in the app, but my system still shows connected to my wifi, should it be connected to the boost? And how do I do that?Also, I get random drops while playing music streamed from Apple Music. Sometimes the system will emit what sounds like static for a minute then drop, other times the Playbar will just stop playing, then the One will stop. After a minute or two they come back one at a time, other times I have to tell Alexa to start playing again. I’ve had the internet provider out to check the system, they show no random drops in service.I’m very new to the Sonos system, love the sound! Please help. My fiancée wants to get rid of the system, I’ll get rid of her before I drop Sonos, just need it to work well.Thanks, Briley.

I currently have the following components in my Living area:ARCSub Gen 2Two Sonos OnesI just ordered a pair of ERA 100’s to replace the Sonos One’s and realized I dont know how to change them out. The Sonos Ones are currently set up as Rear Surrounds for the ARC/Sub and when playing music are set to “FULL”. Is there a way to remove the Sonos Ones, and replace them to be used in the same way that the Ones are being used? Also, can I then use the Ones in a different location?  Thank you for any help! :) 

Hello all, Greetings’’ Want to do Multipule setups at an Sonos Event, but don't have internet excess , so what should I do ? Setup 1 TV + Arc + Sub + 2 Sonos Five Setup 2 In Celling Speaker - 2 Pairs , Outdoors Speakers - 2 Pairs , In Wall Speakers - 2 Pairs + Sonos Amp 2nos.Setup 3TV + Beam + Mini Sub + One SL on rear Wall My Questions are : What should I do to configure all my products ? is to through Some WIFI dongal ? and if yes is it advisable to do so.  There will be lot of disturbance and interference in terms of other brands and others wifi signal or network.  So what should i do to play all my Sonos products seamlessly when it comes to streaming from your iPad or any phone.  Do I have to do any cable setup ?    Please suggest some easy solution or setup, so that we can run the show.  

Hello,Anyone know of a physical waterproof push button interface that can control volume of a latest gen Sonos amp? 

Hi there!  I just bought a pair of eras 300, an arc and a sub gen 3. I was wondering: What is their maximum bit depth and sample rate?? i asume that 24 bit for depth, but what about max sample rate? does anyone know? couldn’t find that technical info anywhere. Cheers!

I changed my router a year ago and Sonos has never worked properly since. I had to constantly re-connect the speakers and find the system over and over again. I found the support from Sonos non-existent. I have now got a new Router and went through ALL the steps to connect my four Sonos speakers last night. We enjoyed an evening of music on all of them and then, this morning, my Sonos App could not find the system and none of the speakers and now won’t connect with any of them. Basically, Sonos sucks. I’m switching to Alexa or just a simple Bluetooth speaker that I carry from room to room. Thanks for wasting thousands of $$ Sonos and providing no help at all.

I have just bought the IKEA home Smart HUB and am using the Home Smart 2 App.When I try to connect/setup Sonos Play:1 Play:3 Play:5 and Symfonisk speakers, it opens the SONOS 1 app but nothing happens. I cannot setup the speakers in the IKEA App. I have talked to IKEA Support at they cannot help me.

With the older Bridge now incompatible with S2, is there no affordable Sonos solution to connect an existing home stereo (amp, speakers, etc.) to the Sonos system? 

Trying to install (2) One SL and (3) Roam speakers in a new office (stand alone building). The Sonos App locates all 5 speakers, and with each speaker it gives me a message saying that my phone is on a different network and to finish the setup in the systems tab. I have contacted Sonos support, sent multiple diagnostic reports, factory reset all speakers, the app, plugged speakers directly into the router and contacted the network provider that provides support for my wifi. I turned off the 5g to force everything onto 2.4. I tried a different phone and bought a new tablet. The Sonos App will not hook to any speakers. I have all Andriod products. From what I have read this seems to be a common problem with Sonos. Has anyone found a fix or work around? 

Does anyone have any idea if there is gonna be a upgrade to Sonos Five

For my relatives I have been trying to connect in-ceiling Sonos speakers to multiple (2) BR100 bridges, but without any succes. Both BR100 bridges don’t show any light on top, even though I connected them to a power outlet, as well as the UTP/ethernet cables to the router. (the cabled connection works on other devices such as laptops)The connection worked until the router got replaced by a newer one.The new router (a Huawei EG8145V5) supports 802.11ac dual-frequency bands. Could it be that the BR100 doesn’t support this wifi band?As far as I’ve understood, the BR100 is End of Life. Should we get a newer bridge model?Or is there anything else we can do? E.g. do certain router settings need to be applied? As for the in-ceiling speakers I have no idea which model they are, but they worked before with the BR100 on the old router. Also, when checking the Sonos mobile apps, I believe we were unable to find the speakers separately (without the bridge). So presuming they need the bridge (?). M

Buenos dias, ayer ínstale my nueva barra sonos arc, con mis era 100 y sub mini, casi todo lo reproduce en dolby digital plus, que es atmos, pero el problema que tengo, es que al poner una película comprada en mi apple tv 4k y que es compatible con dolby atmos no me la reproduce con esta calidad de sonido, en cambio en el apple tv 4k la música que tiene dolby atmos si que la reproduce con atmos, sabéis a que se debe? gracias!

Hi, looking for some advice. I’ve a Sonos system with three play 1s in various rooms, a home theatre surround sound with a beam, sun, and two play 1s. They are all on a sonosnet (one of the play 1s is wired). I recently added an Onyx turntable and experience drops even with latency set to high. I’ve an orbi wifi mesh router. I’ve no dropouts when using streaming services (eg Apple Music) on my Sonos system.  should I drop the sonosnet? Or get a bridge (but not sure the Victrola can connect to a Sonos network). Or do I need to upgrade my mesh network (it’s about 7 years old orbi system).  thanks!

Looking for input on how to keep my speakers from dropping out/reconnecting several times whenever I select a new playlist on Spotify.In an attempt to forestall the inevitable FIX YOUR WIFI replies, I am using the TPLINK Deco mesh system and have strong coverage throughout the house. We have about 10 Play-1s and Sonos Ones, as well as a Move and a Roam. One Sonos One speaker is hardwired to the main Deco router, the rest of the speakers are wireless.As much as I love the sound of the speakers, after several years I had given up expecting the dropout problem to ever be fixed.That is until a couple of days ago when, just for fun, I deleted the wifi credentials from the Network section of the Sonos app. Miraculously, the dropouts disappeared, and the system now works without any interruptions in speaker connectivity. Everything seems to be fine, except that now Move is unable to connect via wifi.I don’t want Sonos to even try to use my wifi, preferring to have it use Sonosnet. But it woul

Can I connect my TV and PC to my Sonos connect wirelessly. I'm using S1 app. Signal is send out via RCA cables to amp.

We have Spotify Premium Duo, which includes two accounts with different username/passwords.But when we use the Sonos 2 app, in our home 5.1 surround livingroom to listen to music, all my private playlists and recent played songs etc. shows up on my partners Sonos 2 app.I don’t want my partner to see what songs or other audio and playlists I have created or listened to.And actually, I have an old Sonos setup too in my office, which is where I play most of my Spotify playlists (that room use the old Sonos app). I don’t tend to use our Sonos 2 system for music apart from on a Saturday night, rest of the time I only use our Sonos system for TV/Netflix.So, how do I:Block/stop my Spotify Playlists / private listen activities and recent played songs etc. show up on my partners iPhone when we both use the Sonos 2 app on our phones? I want my Spotify things to only show on my Phone, not on my partners. I don’t want to see her Spotify activities either of course.  Thanks,CatDad 

Hi All,Just get my Sonos Beam Gen 2 in order to complete my Panasonic OLED 55EZ950E sound.Of course HDMI port 2 is ARC labelled and I d’like to use it in order to connect my Beam but no success until now… Sonos app said Viera Link is not enabled. Viera Link is well activated in settings but I can't acces to Viera Link in apps in order to set up sound as home theater (information found on this community).Beam works with optical cable but I don’t buy it for using it with optical cable, I want to use 100% of Beam Gen 2 potential.Hope someone succed to solve the same issue :)

Hi allI have a beam and a sub. I recently had to reset my internet. I thought everything was running smoothly till this morning I can’t connect my products to my wifi. I have reset the router. Change the password, security settings and nothing is working.The app find the products I go to update the network, follow the steps get to putting the password in for my network and it says fail to connect. Looked into all the help options and still nothing. Am I missing something please help 

I've tried the bot bet it doesn't understand the question. It is complicated.I have seven devices. They are currently arranged in a group of four with three separate individual devices. I can play the group of four and the other three individually but I cannot move any of them either out of the group or into it. I receive a message" Unable to connect to device. Try again later". I have reconnected the modem and reinstalled the app but there's no change.Can anyone help?

I have several TuneIn radio stations saved in My Sonos. Recently, when I try to change from one station to another, I’ll see the icon at the bottom of the app change to the new station but the audio stays at the old station Reselecting the new station usually switches over the audio. anyone else have this problem or (hopefully) a solution?

Is there a network parameter that should be specified to keep Sonos Connects from causing network speed loss on my network? Whenever I connect a  Sonos Connect or Connect:Amp to my ethernet switch anything else connected to that switch sees a drop in network speed. Using Speedtest it drops from 300+MBS to < 10MBS. I have a Verizon router to a Unifi USW24POE, switch to a Unifi Flex Mini switch to Sonos, A laptop connected to the same Flex Mini will see speed drops as mentioned above. I see the same results using a Linksys switch at the end as well. Connecting the laptop to the second port on the Sonos equipment produces the same results.  I conduct the same test with a ZP80 and I do not see the same results. 

Why can't  the sonos era 300 take line level in from a TV headphone output?If it is a line level in for a line source say a  laptop output. Can it be driven from line out from a Samsung TV.Would the dolby atmos functions work as a psdue upmix from stereo to surround  sound.Thanks

Hi I have 6 sonos items placed on one network in thé House. Unfortunately I can only manage the system from the living room. If I live to another room it is impossible to connect although I remain on the same network and that the quality is good. 

Hi,  I’ve purchased some Sonos products (three room groups) to use at our family cabin. There are four families that stay there, one family at a time. Some are Sonos believers and some (hopefully) are future enthusiasts. There is wifi with internet, password protection that is available to everyone.I’m looking for feedback regarding the simplest configuration that will allow each family to use the system during their stay, using their own streaming services without seeing others accounts. My thoughts so far… Create an email account for the house (comcast) and use that to create a Sonos account with a password we can share. This way nobody’s personal email and passwords are used.    Suggest each family download the Sonos app.     They can either add or remove their streaming apps to the sonos account or they can stream from services like Spotify or Amazon Music (?). If they stream directly from Spotify I believe they still benefit from using the Sonos app to control volumes and groups s

Hello,  I have a beam gen 2 connected to my samsung tv with HDMI eARC and set up Alexa for voice control.It’s working great for all alexa’s request except the one regarding the TV. turning the tv on and off with alexa sometimes doesn’t work. I noticed that the tv had a blinking power red light. I think it’s related with the beam because when I unplug it the red light is not blinking anymore and the command works.Is there anything I can do to fix that ? I can’t disable HDMI CEC just for the sonos, on the samsung it’s all or nothing for CEC (anynet).I already try to unplug tv for 60 sec, it works for like 30 sec and then the blinking starts again.Hope I find a solution. Regards,Hugo