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Contributor I
Oct 23, 2022 7:10 PM UTC

SONOS is terrible

I changed my router a year ago and Sonos has never worked properly since. I had to constantly re-connect the speakers and find the system over and over again. I found the support from Sonos non-existent. I have now got a new Router and went through ALL the steps to connect my four Sonos speakers last night. We enjoyed an evening of music on all of them and then, this morning, my Sonos App could not find the system and none of the speakers and now won’t connect with any of them.

 

Basically, Sonos sucks. I’m switching to Alexa or just a simple Bluetooth speaker that I carry from room to room.

 

Thanks for wasting thousands of $$ Sonos and providing no help at all.

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51 replies

Belly M
Oct 23, 2022 7:14 PM UTC

You replaced your router twice and blame Sonos… go figure.

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Mr. T
Oct 23, 2022 7:17 PM UTC

Just a thought. Your new routers are terrible.

Also, if you spent thousands of $$$ on FOUR Sonos speakers, you were robbed.

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Oct 23, 2022 8:23 PM UTC

It's a shame that you waited until today to join the Community, and then just to complain.  Would it not have been better to have joined earlier and sought help?

That's if there is a word of truth in your post.

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Oct 23, 2022 8:26 PM UTC

Just a thought. Your new routers are terrible.

Also, if you spent thousands of $$$ on FOUR Sonos speakers, you were robbed.

Especially as, according to your profile, you have Play:1s.

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Ken_Griffiths
Oct 23, 2022 8:56 PM UTC

Anybody else thinking that the OP ‘likely’ bought the exact same router as the previous one that didn’t work ha ha 😂?

What has happened to the days when people provided at least a little bit of helpful/realistic information in their posts, when trolling?

A full year of alleged problems, thousands of $$$ spent, but only now joins the community to complain and has just an old Play:1 listed in their profile that was discontinued in 2017. 

Would you ever buy a used router from this person ha ha?

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Enthusiast I
Dec 18, 2022 7:57 AM UTC

My Sonos Roam got ruined after 14.19 update, Airplay and Bluetooth cutting out, and rear button for Bluetooth not working properly. I don’t really understand why Sonos is blaming our network set ups in stead of  apologize and fix the software, a Wonderboom2 360 audio Waterproof  Bluetooth speaker plays more reliable than the Sonos Roam, incredible how a brand blames our networks in stead of fixing their products that just stop working without any apparent reason 

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La discapacidad visual no es ningún impedimento, a disfrutar Bros
106rallye
Dec 18, 2022 8:15 AM UTC

Ah, a bit of problems after an update that needed a restart of the device and so probably a new IP request to your router. No, can’t be the network……….

 

A bluetooth player is a much simpler device than a networked multiroom audio player. There’s much less to go wrong - especially on the network/wifi side of things: bluetooth does not do wifi. 

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World-Class Superstar
Dec 18, 2022 8:16 AM UTC

My Sonos Roam got ruined after 14.19 update, Airplay and Bluetooth cutting out, and rear button for Bluetooth not working properly. I don’t really understand why Sonos is blaming our network set ups in stead of  apologize and fix the software, a Wonderboom2 360 audio Waterproof  Bluetooth speaker plays more reliable than the Sonos Roam, incredible how a brand blames our networks in stead of fixing their products that just stop working without any apparent reason 

You have been complaining now for months about the problems concerning your Roam. You have blatantly discarded any advice from experienced users of this community, for you seem to think your network can not be part of the problem. As far as I can see you haven't contacted Sonos directly. Seems to me you are the one and only source of your problems.

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Ken_Griffiths
Dec 18, 2022 10:54 AM UTC

You have been complaining now for months about the problems concerning your Roam. You have blatantly discarded any advice from experienced users of this community, for you seem to think your network can not be part of the problem. As far as I can see you haven't contacted Sonos directly. Seems to me you are the one and only source of your problems.

…and note that @Manu84 will almost always slip in a mention of the ‘Wonderboom 2’ speaker at some point in the conversation - it’s in every thread where he slags off the Roam. Everyone here in the community waits to see where he will mention it.

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Enthusiast I
Dec 18, 2022 7:07 PM UTC

@beynym  and @Ken_Griffiths, I’m so annoyed. I don’t understand why are you blaming me as a user, Really? Before you comment that I didn’t contact Sonos Support, I did contact Sonos support and they were so unhelpful, they keep insisting me that it’s a network problem when clearly the update ruined the device, How could it be a network problem if the Roam was working properly before installing the update and my speed tests were fine? I’m not guilty if my Roam speakers get faulty, this is the second unit that I have and no, I’m not the source of this problem. I’ve tried tu be nice but I already ran out of patience, and I can’t troubleshoot my network because we’re 6 members in my house and everyone use the network except my 90 years old grandmother. Well, I’ve read tons of posts here in the comunity about people having  issues with their Sonos gear and about the network  nothing seems to work. Excuse me so much, but I ran out of patience       

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La discapacidad visual no es ningún impedimento, a disfrutar Bros