Fix & Optimize

Against my instincts due to the long works with the Sonos app and the history etc I purchased the Ace today in the airport. First use after updating to firmware 3.9.9 and the left ear is making a pulsing fluttering effect from the ANC. ANC switched off. No problem. It's exactly like driving on the highway with the window cracked open and you get that resonance.  In short the headphones are useless in this state. The ANC can't be used so they are dud. Is there a fix?Impossible to return to the shop as it's in the airport and I've flown to my destination. What didn't I listen to my gut?Thanks. 

just upgraded to the new iphone 17 pro max And the S1 app cannot find/ connect to my ZP 80 sonos system. However my old ipad still works fine with it. i’ve reset each ZP 80’s (I have 3) and still nothing. Anybody have any ideas?

We have the Lutron Smart Bridge Pro 2 with several picos, dimmers, etc. We’ve integrated the Sonos account inside the Lutron app and it has a green check. Inside of the Sonos app, we have turned on Sonos Voice Control for the Era 100 speaker. However, when I say … “Hey, Sonos turned main bedroom lights on” I am getting this error message from the speaker: to enable voice control for your smart home devices, activate the Home control feature on your smart devices app Things I’ve tried: both Lutron and Sonos are fully up to date, restarted the Lutron bridge, deleted and read added the Sonos integration to the Lutron app, deleted and re added voice control to the speaker inside the Sonos app.  Note: The Sonos speaker currently accepts Sonos’s voice commands for music. It is just not controlling any of the Lutron lights via voice command.

Sonos app says Roam2 battery is depleted.  I can not power up the Roam2

I recently set up Sonos save to my 5 cd changer . Worked wonderfully and was loving it . But now my cd system shows it’s playing the track on the cd but the music won’t play . The speaker is on and I have rebooted each. Still nothing !! Help ???

I have a Sonos play:one and a Vodafone ultra 7 hub. It was recently firware upgraded/reset and now none of my Sonos devices are able to connect to it yes I’ve tried with a ethernetyes I’ve tried reading the Sonos documentation on newrouter set up. none of this works. I’m losing my mind and have two very expensive and currently useless Sonos speakers.

Play 1 has no surround sound. App saying it’s not registered. When done as instructed, same message appearing

I have a recurring error trying to pair my Sonos bean (gen 2). It also is not producing sound out connected to the tv. The beam is connected to WiFi by Ethernet and to the TV by hdmi arc

Hey guys, I’ve owned a Sonos Move 2 for about a year now. In my house there’s a system setup for an arc home theatre, and I had my Move 2 on its own separate system (these systems are 2 separate Sonos accounts as well). I realized last month that my Move 2 no longer showed up in the app, but it still worked over Bluetooth.I Finally set myself to fixing the setup, and did a factory reset on the move to reconnect it. However when I choose to setup a new system with it, it gets as far as having completed the WiFi connection and then fails to make a new system, causing my speaker to be lost.Specifically, it gets to the point where the app informs me that my Move has been added to the system, and that it will likely need to be reset in order to be seen. At this point the app fails to actually make a new system, I find myself connected to the existing home theater system. when my Move 2 finishes resetting it’s just non-existent in the app, with no new system created. I’ve tried re-installing

I have an LG OLED TV, Google Streaming 4k, HDHomerun 4k, Sonos Beam 2 with 2 play 1 speakers in surround sound. I had the strangest experience.  I was watch a movie on Disney when a commerical came on (I’m cheap) so I used my LG remote (instead of the Google Streamng remote) to mute the commercial.  (I like the feel of the LG remote and thought I didn’t matter which remote I used.)The TV went blank for a second and when it came back I had no sound.  When I tried to go to TV speakers sound would play for a second the go silent.I tried a number of approaches to bring back sound - thinking it was an LG issue or an HDHome run issue.  Finally just unplugged Sonos beam and plugged it back in.  That fixed it. Strange.  I have retired the LG remote.

We recently moved not a new home and had several Sonos products up and running on our new Wifi network.Today we added an Eero, and all the systems couldn't be found. I was able to add the Arc + sub + surrounds, but not if I try factory reseting any other speaker, it says the speaker wasn't added to the system and recommends unplugging and plugging back in. This does nothing. So we can't add anything currently.Is my best option to create a new system and factory reset everything? Thanks.

I purchased an Arc Ultra , 2 Era 300’s and a Gen 4 sub and I’m regretting it. I’m so tried of rebooting speakers, rerunning and rerunning and rerunning True Play, and calling tech support WAY too many times only for them to say their diagnostics finds nothing wrong with the speakers. Do you know why the diagnostics always finds nothing wrong with the speakers? BECAUSE IT”S NOT THE SPEAKERS, IT”S THE APP.!!! Instead of running worthless diagnostics on my speakers, why don’t you run some diagnostics ON YOUR APP? if you do, you’ll find the problem. AND HOPEFULLY FIX IT!!! Don’t get me wrong, the speakers can sound great, but then comes the app glitches and they suck. If the app doesn’t get fixed, you might as well save your considerable amount of money and just use the speaker on your TV. At least you’ll know why the audio is so bad. 

Hi, I have a first generation Arc a gen 3 sub and two Era 300s in my living room. The Era 300s are set up as surrounds but I regularly unbond them for music and don't think they sound great as surrounds.They seem just too quiet and I find I have to push all the levels up to max to get any real impact.For music they are way better just as a stereo pair.I don't think there is anything wrong with the speakers I just don't find the implementation to be great. It bothers me no end that Sonos won't let me enable the centre channel. in my room it would be better the centre than the far side channels.I also wish there was a music mode for the Eras so that they can be set to just those for music, unpairing is ok but it plays havoc with my room setup in the app and Alexa.I do love Sonos and have speakers in every room but am just disappointed with this setup. I kind of just lived with it until now but it appears other brands are making some interesting stuff. The LG Soundsuite is looking interes

Hello community,I bought a pair of Era 300 additionally to my Arc Ultra and Sub Gen 4, and I'm looking for how to position them the best in my living room using a pair of Sanus tilt&swivel wall mounts. The room has an L shaped sofa against the wall.I'm having trouble to decide on the height - should it be hang higher to increase the distance from our heads? At ear level? A few inches higher? Near the ceiling rotated upwards down? Also, I'm having trouble with choosing the best location to mount the speakers. The left speaker can be mounted in any height in the backwall, but the problem is with the right speaker due to a window near the right wall. I thought of these options:1. Place on the backwall between the window and the right wall, in any height. Con: there will be just 2 inches between the speaker and the right wall (>8 recommend?) 2. Place on the backwall under the window at >8inch from the wall. Con: it will fit but be just 2 inches from our heads.3. Place on the righ

I am baffled that Sonos claims they include Bluetooth in the ERA 100, I have yet to get it to work with either a FiiO BAT 30 or a Sennheiser BT100.  Sonos tech support on this issue is all over the place with no real answer. Just feel like selling everything and going with Denon or someone else

Is the latest SONOS controller compatible with Apple Silicon?  Every time OSX gets updated the SONOS app turns to crap.  I’ve reinstalled it several times and rebooted my router. The OSX app still won’t see my products.

Not sure if this has been mentioned before...but how about a bedside style clock with internal speaker so can be used as alarm clock with option as a clock with speaker that can be used with sonos or bluetooth from mobile phone or whatever.I’m using a Roberts retro style Revival Rest clock/radio  and would love it to be wifi and available to sonos app.Just an idea and with a nice retro style I’d buy one.

Hello there  I have Sonos arc, Sonos sub and two picture frame speakers. Due to recent electric outrage all my SONOS products are not working or turning on.  Is there a way that it can be repaired ?  Will Sonos repair it ? I live in India if anyone any contact can you pls help me 

My two move sonos are setted up as pair of stereo by themselves in a room . Im trying to turn on truplay on the app , and it ask me to turn on the microphones to be able to use trueplay , the issue is when I touch the microphone on each speaker finically  nothing happens , they stay off, microphones don't light up , then im not able to use truplay. ( just as reference,  before I was able to turn them on ) this issue is recent .

For several years I've been enjoying my Sonos system at home and my cottage. When going to the cottage, I pack my two Roams and oncr I set them up originally on my cottage wifi, they would  connect upon power up. Lately, the Roams are not found on the cottage wifi and I have had to factory reset them and set them up. Then I have to do the same when I return them home. This is getting tiresome and I think it should be easier than this. Any ideas?

Hey, I’m not sure when this update passed, but in the last two weeks the circle at the end of the sound  that you would grab is gone. Now it’s a thin line that seems extremely hard to grab. I almost never am able to change the volume on the first or second try.

Hello. I’ve scoured this forum for hours trying to find an answer with no luck so far, so here goes with my post looking for help please from all you clever people…I’ve tried lots of different SMB settings etc, but in the end regardless of those settings it simply comes down to if I add my Synology NAS shared music folder path using a Synology administrator account all my NAS music shows and it works fine.  If I repeat adding the same folder with read only (or read/write) standard user account credentials (what I want to do to tighten security), it tries to add (I can see the SMB3 connection request in the Synology log centre) but quickly throws a “can’t find path\folder anymore it might have moved…” box.Any ideas to configure the standard user account? - I know this starts to blur across to a Synology topic otherwise and the admin account might be bypassing something or has a deeper permission allowing it to work??I’m running S2 on my 8 speakers, the newest being an Arc.  Everything e

I used Apple Music in the Sonos app this morning just fine. Tried to use it again this evening and got the dreaded “Something went wrong” message (seems this has been going on for years). I tried removing Apple Music and re-adding/re-authorizing, still not working. Any ideas out there?

Even with the launch of the new Amp Multi, there still does not appear to be a way to power my 7.1 surround system without also buying an amp from another company such as Denon.  Am I missing something?  Seems like an obvious gap.  Please ship an Amp with HDMI eARC and Dolby ATMOS surround decoding for 8 channels plus a sub.  The Amp Multi could have been great to target multiple use cases. 

I’ve just replaced the soundbar in our RV with my Beam Gen but am having problems with the sound dropping out intermittently.  The TV that came with the RV isn’t great and too small anyway, so I’m thinking to just replace it rather than try to troubleshoot.What capabilities should I be looking for when researching a new TV so the Beam works properly.  I will not have WiFi so I cannot use the app.