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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,115 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8403 Topics
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swmbukContributor I
asked in Controllers and Music services
Airplay Stutter when using 3 Sonos devices or more

Hi,I’m having a pretty awful time with the new updates and I am experiencing a problem that’s been plaguing me since the new updates were made. When attempting to use Airplay as I always do everything works great until I add more than 2 Sonos devices.Currently I have an Arc, Beam and Five all wired via ethernet with Wi-Fi disabled. I also have a Move on Wi-Fi with a good signal on 5ghz. Regardless of the combination if I use Airplay 2 on Apple Music to play music on more than 2 Sonos devices the song will stutter at exactly the 2 second mark of the song every time a song changes.I also have a HomePod that I can add to the mix, and that’s fine as the third device. So I can go purely ethernet with 2 Sonos devices and I’m good, I can add the HomePod and still no issues, but if I add a third Sonos device to the fray, regardless of whether it’s on ethernet or Wi-Fi, it will stutter when changing songs at the two second mark. Things work okay on the Sonos app, but the UI is awful and I can’t

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4 months ago
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MoepodContributor I
asked in Controllers and Music services
Sonos App cannot display music library on OneDrive

Hello everyone, i know problems with a music library on OneDrive are not new. It worked before perfectIy for me, but now it doesnt anymore.I can add the folder, Sonos has full access. And it plays the music in old playlists...it finds those just fine.But it doesn’t show the folders, the albums and titels anymore. I cannot search in my library or add new titels from my library to other playlists.What did i miss? Is this a bug or do I have to give more/other rights to the app.(Sonos App on Windows 11) 

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4 months ago
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Aldog33Contributor I
asked in Controllers and Music services
Volume Normalization

Seriously, how do we not have support for Spotify volume normalization yet? It pretty much makes the product unusable, I'm likely going to return it all despite having just spent a fortune on it and looking forward to it. It makes the listening experience horrible, and having to adjust the controls every song does not scream premium product to me… Is there any word of a roadmap for this at all??

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sigh
4 months ago
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Vlad_CZContributor I
asked in Controllers and Music services
Sonos app. and Apple Music issue

Hello,I have an issue with Sonos Arc and Sonos app. using my Apple Music account.Apple music is authorized in the Sonos app., but music started from the Sonos app. plays only several minutes. The sound is not heard, but Sonos app. shows Apple Music is still playing.I use Sonos voice assistant very often, where the Apple music is launched and the music plays few minutes only. Sometimes the playing song is skipped in the middle – it looks like wrong connection between Sonos app. and Apple Music app. Tested with two iPhones 15 Pro and iPhone 15 Pro Max with the same behavior.It worked without any problem couple of months ago.In case the music starts from Apple Music app. (using air play) it works without any problem! Also Sonos Radio via Sonos app. works without any issue.I was in touch with Sonos support via Chat, made all advises (restart all network components, reconnect speakers, remove Apple Music account and reauthorization, wi-fi/LAN cable connectivity) but nothing helped.I use the

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4 months ago
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Christabella999Contributor I
asked in Controllers and Music services
cant add music to my playlists

I can’t add music to my playlists can anyone help

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controlav
4 months ago
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AWD-901Contributor I
posted in Controllers and Music services
August 1st update worse than earlier updates

Once again, instead of fixing bugs, the latest update has broken more things as I can’t even connect. What sort of QA testing is done before updates are rolled out? Cannot believe it!

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4 months ago
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graeme55Trending Lyricist I
asked in Controllers and Music services
Unable to add Shared Folders to SONOS Music Library. What am I doing wrong?

I’ve been a SONOS Connect user for about 5 or 6 years and generally it's been pretty good.  Recently, however, Ive had a number of errors from skipping tracks, tracks stopping part way through etc. etc. - others have also reported similar errors.It got so bad recently that I decided to add my Apple Music folders (on an external drive) to my SONOS system.  This worked pretty well to start with - except for the awful interface.  At least everything I selected played!I then added some music and tried to update the Music Library.  It failed (can’t remember the exact error).  I couldn't play anything from the Music Library. (Note: at this point I updated MacOS as I had an update waiting).I decided the best course of action was to delete the Music Library and add it again.  Eventually I deleted the library - though this wasn’t that straightforward but eventually it went.Now I can’t add the shared folders to my SONOS system.  The error I’m getting is:“Unable to connect.  Check the username an

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4 months ago
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Kevin_WhiteContributor I
asked in Controllers and Music services
Playing music / queue doesnt appear in new app

Ever since upgrading to the latest app, music currently playing in a room or group does not appear to be able to stop or view queue.  Specifics:Playing a Spotify playlist from within Sonos app. Hours later, open the app to turn off music. When selecting the room/group with the music playing it just shows “Queue is empty” and controls are grayed out, making it impossible for me to stop playing the music. 

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4 months ago
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ainge1983Contributor I
asked in Controllers and Music services
Reconnect to previously used System

I have two Sonos systems, one in one house and another in another house. Each time I travel from one house to the other, the new Sonos app forgets that the other system is mine, and doesn’t automatically reconnect. I have to manually use the “connect to nearby system” function and then it connects. Unfortunately, when I do this, the app forgets the default profiles on each of my music services.  Several of the services will be switched to my wife’s profile instead of mine, so I have to one by one select each service and reset them to my profile. The same thing happens to her. The Wi-Fi networks have the same SSID name and password at both houses.  I never had this issue with the old S2 app, it would automatically find the system, reconnect, and my profiles would be correct. Can this be fixed in a future version? The new app should remember systems that I’ve previously connected to along with the proper service defaults. 

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Corry P
4 months ago
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BlomPContributor I
asked in Controllers and Music services
installation Port crashes new app

As I try to install the Port the new app crashes. All I want is listen to CD's and LP's over the Sonos Beam (gen 2). Also as I connect the RCA OUT of the Port directly to a receiver, no music is streaming. Seems like a waste of money and seems like I am stuck to both a Beam (connected to the TV) and a reveiver with separate speakers, of which I hoped iwas obsolite, to listen to CD's and LP's. Is there a workaround or upcoming update, so I can use the Port?

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4 months ago
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Gunnar13Contributor I
posted in Controllers and Music services
Music Library

Since May, there have been lot of problems with the new app. Meanwhile, it seemed that things were moving for the better at last.But with the latest update of July 30, 2024, again a new problem has arisen for me.Now it is almost impossible to select "Folders" in the Music Library view of my iPhone app. Since "Folders" is on the last line in this view and the Search window is right below it, when you select a “Folders”, "Search Music Library" opens instead.Would it be possible to leave an empty line between "Folders" and "Search Music Library" so that the finger does not accidentally touch the Search button below it?Another option would be to make the order of the buttons in the Music Library view user-changeable, so that "Folders" can be moved up from the last row, if desired?   

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4 months ago
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Vince420134Contributor I
asked in Controllers and Music services
Play button in Deezer on Topnumbers of artist is missing in latest version of Sonos app

Since latest version of Sonos App, the play all song button when selecting an artists topnumbers is missing

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Corry P
4 months ago
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annie bel yazidContributor I
asked in Controllers and Music services
nouvelle application

Le cauchemar continue ! Lorsque je veux lancer l'application depuis mon téléphone Android (Oppo) je dois systématiquement débrancher le routeur pour que la mise à jour soit faite. Si je lance l'application depuis la tablette cela met beaucoup de temps pour avoir la page d'accueil avec favoris et autres options. Avant le 7 Mai tout était opérationnel en 2 clics, téléphone et tablette. Pouvons nous espérer revenir à une utilisation simple, rapide et complète du système comme c'était le cas avec la version précédente ? Est-ce que quelqu'un de Sonos peut répondre à cette question ??Utilisatrice désespérée

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4 months ago
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BDHalfyardContributor I
asked in Controllers and Music services
play 2 songs at the same time

We have the Play 5, Arc and Move. We used to be able to play 2 different playlists during yoga (ambient list and water sounds) but since the “updated” app haven’t been able to figure out how to separate the speakers during play to do so. We don’t want to unpair the system from our surround sound TV experience.  Anybhemp greatly appreciated 

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Stanley_4
4 months ago
HelloGiant
HelloGiantContributor I
asked in Controllers and Music services
My Sonos system connection drops.

Hello everyone, I’m having a new connection problem with system you guys may be able to help me with. Whether be using my Sonos when playing Youtube on my Apple Laptop, or when playing music from the Spotify App on my iPhone, the wifi connection to my systems drops out of nowhere. 15-20 minutes into playing music, it just stops. I change the sound output on my device, and come back to my Sonos and it works again. The intervals between drops feel consistent to every 15-20 minute or so.  Any thoughts would help. -J 

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4 months ago
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Jeffrey BairContributor I
asked in Controllers and Music services
music library access

Has Sonos fixed the access to music library yet?

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4 months ago
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Mike GrantContributor I
posted in Controllers and Music services
new app update is SLOW. SLOW. SLOW!!!!

Before I get into how SLOW it is, let’s talk about the interface - TERRIBLE.  Alarm - missing.  Search - terrible.play list maintenance- missingi completely regret adding multiple SONOs devices to my home. hey SONOS -  get your act together and FIX IT!

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sigh
4 months ago
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Alan SonoContributor I
asked in Controllers and Music services
Aux equip no longer avaialble

I’m not technical but I had the ability to use my turntable and CD player through Sonos Gold. It changed to Black and no longer have these items in my menu? Will they be reinstated. I have specific Sonos equipment to achieve this connectrivity which now do nothing? Thanks 

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4 months ago
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teraflopsContributor I
asked in Controllers and Music services
cannot add tidal to sonos app

I am redirected to tidal, I log in, then it says: all done return to your Sonos app, when I retur Sonos app shows a ! symbols and fails

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4 months ago
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Richard BurnsContributor I
asked in Controllers and Music services
Skipping Songs In Playlists Randomly

This is has been happening since the big software ‘update’.  Songs in playlists from hard drive will randomly skip. If you go back in the playlist you can force it to play.  It also started with the update to skip some songs consistently after playing a couple of beats. Then the same songs in a different playlist plays just fine.  The songs at 320k mp3 44.1. The network is solid and fast.  Anyone else had this problem? This update has taken what was a solid system to something less than reliable.  Any help appreciated. 

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4 months ago
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RacDelTrending Lyricist I
asked in Controllers and Music services
Nach der Update ist mein System verschwunden…

BeinSupport hatte ich auch kein Glück. Zuerst wollte er sagen dass mein Wifi Mesh nicht unterstützt wird, weil er mein (sonos) Boost mit einen nicht unterstützende “extender” verwechselt hat. Jetzt habe ich auf seine Anweisungen alle speaker im gesamten Haus aus und wieder eingeschaltet und jetzt? Nichts. Kein speaker vom gesamten System im app mehr vorhanden.Also, das Ursprüngliche Problem ist weg, was der Support auf ein Netzwerk Problem andeuten wollte. Mein Fernseher hat wieder Surround sound, die Moves und Schlafzimmer speaker funktionieren. Aber mit die App sind keine zu steuern weill es erkannt kein einziger. Auch wenn ich versuche die zu finden. Sehr Ärgerlich. Moderator edit:Google Translate- I had no luck with support either. First he wanted to say that my WiFi Mesh was not supported because he had confused my (Sonos) Boost with a non-supporting "extender". Now, following his instructions, I have turned all the speakers in the entire house off and on again and now? Nothing. N

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Corry P
4 months ago
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umiami91Enthusiast I
asked in Controllers and Music services
[BUG] iPhone app-Local Libary

If you have an album that has one ALBUM artist, but various individual artists as part of it (say, a soundtrack), you see the album listed repeatedly for each SONG artist vs the ALBUM artist. Also related to this, the app seems to have an upper limit for number of albums it will show in a list, so, for example, my soundtrack album list tops out in the B's, with no way to keep scrolling for more albums. 

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4 months ago
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brn2rnjk1Avid Contributor I
asked in Controllers and Music services
mac 913 error workaround not working

Hi,Is there any update on software fix for the 913 error on macs?  I tried the workaround, which didn’t work.  And when I tried the guest option, it said it loaded my music but everything was blank.  Anyone have this problem and found another workaround?

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4 months ago
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DCgalTrending Lyricist I
asked in Controllers and Music services
How to fix "unable to connect/connection lost" error when trying to stream podcasts on S1

I saw some posts that relate to this problem, but no solution.  I have an older Sonos system and use the S1 controller.  I used to be able to stream podcasts through iHeartRadio and TuneIn Radio music services, but recently I started getting an “unable to connect/connection lost” error.  I can still stream music through those services, but not podcasts.  I also tried adding the Pocketcasts service, but that didn’t work, either.  Is there a solution?  Also, casting from those apps directly to my Play 5 speaker is not an option - for some reason the speaker isn’t recognized on the network.  Can anyone help??

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controlav
4 months ago
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LindaSeattleContributor I
posted in Controllers and Music services
Sonos APP: No longer allows speaker selection, music change

I can no longer select specific speakers to play specific music. Instead, each speaker plays something that was cued up days earlier and won’t shut off! My four speakers are now worthless. Anyone else have this problem? Were you able to fix it.The new app needs to be retracted and the old app reinstated.

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4 months ago
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