How are you sending the music from this iPod to the Sonos? My knee-jerk reaction is there is no reason not to factory reset the Sonos One, and set it up with a new Sonos account. Assuming there aren’t any streaming accounts set up, and the only source of music is the iPod. But as the Sonos One doesn’t have a line in, are you using AirPlay 2?

You know, that’s a really good question lmao I’ve been trying to factory reset one of the speakers that currently isn’t connecting to the iPod as a test run for the other speakers, but it hasn’t connected onto my new account (or the old one) as of yet. I’m a bit nervous of factory resetting all of them because I only work there and it’s not really not system to play around with (in case I screw it up), only trying to find possible solutions for the office.

The speakers seem to be connected to the work wifi which connects the iPod with the old Sonos account and we use a Spotify account to link up with the speakers and play music. Does us playing from Spotify count as a streaming account and if so, if I factory reset all the speakers and disconnect the old account for my new account, do you think that will theoretically solve the issue?

For Spotify you should not need the iPod, you can ad Spotify as a content service to the Sonos system via the app, if you have the details of the Spotify account you are using.

I’d stop fiddling with the system without an acknowledgment from your employer to do so.

And yes, factory resetting the Sonos will delete any association with Spotify. 

I don’t understand, still, how the music on the iPod gets to your Sonos speakers. The speakers connecting to the office WiFi makes sense, along with a connection to Spotify for music,  but not the iPod. 

Ohhh, I see! So we should be good on playing music for now if I understood you correctly!

And oh, I should’ve probably mentioned this initially, but our office admin told us to figure this issue out so that we can play music and essentially gave us free reign as long as we don’t cost them any music and don’t break anything. But thank you for the definitely warranted advice, it’s good advice to make sure employees don’t get in trouble and/or fired over something trivial.

Yeah, I’m not too sure how it exactly works either, but I suppose it works because it’s all connected to the same wifi. If I understood it correctly (?). Thank you so much for the help, much appreciated!

Sonos does have a way to manage accounts, detailed in the manage your account FAQ. You may also want to contact Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.