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S2 Android App Keeps Breaking Repeatedly

  • March 11, 2025
  • 5 replies
  • 89 views
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Advice, anyone?  I’ve tried the solutions I’ve found online, but they only work for a few days tops and then I’m back to square one.

I have 3 Sonos speakers.  The S1 app worked fine for a long time, and suddenly it doesn’t see any products when I open it.  So I uninstall, restart my phone, restart the speakers, restart the router, re-install the app, and MAYBE it will work.  SOMETIMES, if it wasn’t working before and I go into my mac and start the speakers there, the mobile app will suddenly see it.  the alarms aren’t working, the app isn’t working, I can’t manage the alarms, and after uninstalling/reinstalling multiple times and its still not working, I’m pissed.  I can’t connect my spotify or anything else to the speakers via bluetooth, which I used to be able to. Sound just doesn’t come out.  But if I just walk up to the speakers and press play, they’ll play the last thing I was listening to.  I’m so done.  I spent so much money on this system and less than 3 years later it’s fricking breaking constantly.  I would be FIRED if I pushed out an app at work this broken and buggy. 

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5 replies

controlav
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  • controlav
  • Lead Maestro
  • March 11, 2025

S1 is rock solid, something is wrong with your local network. Tell us about it. Also which device you are running the app on.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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  • cms77
  • Author
  • Contributor I
  • March 11, 2025

Rock solid for you maybe, but that doesn't reflect everyone's experience. I have zero problems with the app on my Mac, ever. If it were solely a shortcoming with the network I’d have issues with all the apps, not just the android. I'm running the app on Samsung s23 Ultra. This suddenly stated happening...maybe a couple weeks ago. I don't know the exact date.

buzz
  • buzz
  • March 11, 2025

Was S1 or something on the S23 updated?

buzz
  • buzz
  • March 11, 2025

Eight months ago you were replying on an S2 conversation. Were you using S2 at that time and have since downgraded to S1?

Airgetlam
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  • cms77
  • Author
  • Contributor I
  • March 11, 2025

You're right.  I checked this morning and I'm actually using the latest Sonos app.  I don't know why I said it was S1.  I've since gone through the entire process again of rebooting the router, unplugging and plugging in all 3 speakers, uninstalling the app from my phone, rebooting phone, reinstalling. It found nothing. So I did an update by clicking the check (or was it update?) System button.  It found the least used speaker and I went through the process of updating/adding it. The app finished, and then went back to the same status that I have no speakers on this network.  Super frustrating.

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