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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,487 Topics
  • 57,571 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8487 Topics
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Pepe 1968Contributor I
asked in Controllers and Music services
Musikbibliotkek - Sonos App

Mit meine Android Geräte wird die Musikbibliothek erkannt kann aber keine Musik abspielen. Von den Windows Gerät funktioniert es einwandfrei ( ist nicht komfortable den Laptop immer zu starten). Seit dem Update ist die Sonos Android App eine Katastrophe Moderator Edit: Google Translate -  With my Android devices the music library is recognized but cannot play music. From the Windows device it works perfectly (it is not convenient to always start the laptop). Since the update, the Sonos Android app has been a disaster

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P
3 months ago
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HRomoContributor I
posted in Controllers and Music services
Missing Playlist

I’ve had one playlist that I have been adding to for years called NYE. I went to play it today, and all of a sudden none of my created playlists are in my list anymore!! I had saved songs there that I haven’t saved anywhere else. 

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MoPac
3 months ago
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Kevin from IndianaContributor I
posted in Controllers and Music services
app update

Ever since this new update, Sonos is impossible to work with this new stupid app. Why was it changed? It worked, so you hired somebody to break what was working. Go work for the government because you suck at what you do. 

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Ken_Griffiths
3 months ago
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rrrrrrrrkContributor I
posted in Controllers and Music services
New app is a piece of *

Horrible. Can’t find system, says update needed for system to work properly, and even the update fails repeatedly. My 30 year old Bose Wave Radio works better than this. WTF sonos? *Moderator Note: Modified title in accordance with the Community Code of Conduct.*

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Airgetlam
3 months ago
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Andy MartinContributor I
asked in Controllers and Music services
Still can’t add Music Libraries from MacMini to my Arc

Until the major update to the Sonos App months ago my Arc was happily playing music from a set of music libraries I had set up on a MacMini connected via Ethernet. Then the libraries, and any way of adding them disappeared from the App. More recently the means of adding a library has returned but when I try to re-add the libraries I get the error ‘Unable to connect. Check the user name and password’. I am using the latest version of the App on my iPhone.Needless to say the path name, user name and password are all the same as used before, and have been rechecked many times. I have switched on and off everything multiple times. I have rechecked all the file sharing permissions & SMB enabled multiple times. In short the only thing that has changed is the App.As my Arc sits there silent month after month I am getting more and more fed up, when is this going to be fixed.

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Ken_Griffiths
3 months ago
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The-Real-LincolnContributor I
posted in Controllers and Music services
Sonos App Mac OS

Hi All, just thought I would post a work around for Sonos MacOs desktop software. Due to the fact that without so complex work around of tricking the software that you are using a NAS drive in order to access your local files I find bypassing the Sonos MacOs app completely and just using Mac Music software and changing the output to the Sonos speaker (see image). the benefit of this is Mac playlists are accessible.  I have now given up using Sonos software. I still believe the hardware is good quality. the software issues have go on for to long. may switch to Mac speakers in the future 

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M
3 months ago
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SandraCountryContributor I
asked in Controllers and Music services
App nightmare……again

Sonos app is playing Spotify queue through whole system even though Spotify is disconnected, no search function is available and no option to exit. Help…

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Airgetlam
3 months ago
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johnburyContributor I
asked in Controllers and Music services
Conflict between systems in different homes.

We have one sonos system set up in our apartment in the city, and another at our weekend home. If someone is listening in the city, and another is listening at the weekend home, one will get disconnected. How can I correct this?

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J
3 months ago
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PeytonMontanaContributor I
asked in Controllers and Music services
Allow Sonos to detect nearby products + Airplay

(also tried “Always” under Location)I’ve had two Play 1’s for a while now. Firmware is up to date, on same network. Plus phone is on same network as speakers.I just did a fresh setup for one of them.After all the steps, it was connected. Plays from app. Perfect, done.However, it asked to “Allow Sonos to detect nearby products.” And, for some reason I don’t understand, said microphone was necessary to “detect nearby products.” (See pic). Microphone detects products? Okay, I allowed everything.But, it’s not detecting any nearby products.Airplay isn’t working either (iOS) and it used to all the time. I know it now says airplay is “not supported,” but I used to stream straight from my iPad files folder by going to the “Now Playing” section on the iPad and choosing “Sonos.”Thanks   

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Jamie A
3 months ago
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RozzieContributor I
posted in Controllers and Music services
Solved: Skipping Apple Music songs on playlists

Like many, I have been experiencing Apple Music songs skipping in my playlists, one of the many delights of the new app. Many songs were greyed out in the playlists and did not play. I don’t know if this will apply to anyone else, but I found a solution that works for my system.I remembered that for some reason I had four separate Apple Music systems showing up as “connected accounts” in Service Settings -- even though they all connect to the same Apple Music account, same login and password. (No idea how that happened, but that had been the case for many years. It had never caused an issue until recently.)I tried to delete all Apple Music systems except my Primary Account. The app did not allow that (why? who knows!).So I reauthorized each of them, keeping only one as my primary account.That has solved the issue with my playlists - all my Apple songs now play!Note, I previously tried rebooting all my speakers, router, deleting and reinstalling the app, etc, with no joy. TLDR: If you a

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Sotiris C.
3 months ago
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Gianni LuContributor I
posted in Controllers and Music services
Feature Requests: Audio Normalization / SONOS App

When will Sonos finally introduce a volume equalizer so that a uniform volume is always guaranteed, even when the song is changed?Like with Spotify: Audio normalization balances out quiet and loud songs for a more consistent listening experience.

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Sotiris C.
3 months ago
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cesar_cheContributor I
asked in Controllers and Music services
Apple TV and Airplay

My Apple TV with TVOS18 connect with Airplay to my Sonos One, my Sonos Era 100 and my Sonos Roam and doesnt have any sound in any app in my TV. I have the latest version in my app Sonos and in my speakers.Does anyone have the same problem? Somebody knows how to fix it?

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Jamie A
3 months ago
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cookie99Contributor I
asked in Controllers and Music services
Sonos playing Apple Music suddenly become silent

Does anyone encouter the issue that the volume suddenly becomes silent when using Sonos App plays Apple Music? sometimes the volume may even surge to the maximum. It seems that I started to have this kind of issue as recently as IOS 18 is launched.My system is arc, sub mini and era 300s. However, there is no issue when playing Apple Music in my another system: sonos onesAnyone knows why? thanks 

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Sotiris C.
3 months ago
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dstewardContributor I
asked in Controllers and Music services
access to local libraries

Any update on when this will be fixed. I'm tired of the bs answers

19410
Y
3 months ago
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Keith_LincsContributor I
asked in Controllers and Music services
Latest Sonos App wont connect to my system

The latest update of the app 80.09.08 which came out at the end of September is completely useless.  Everytime I open the app I get a screen saying No Products found.  I simply can no longer use my Sonos system. This is an absolute disgrace - why cant your development team thoroughly test app updates before you make them live.  The update before worked perfectly well and was a big improvement. 

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T
3 months ago
Williambear70
Williambear70Contributor I
posted in Controllers and Music services
sonos app is still very broken

Probably this is now old news but Sonos please fix bug issues once and for all. I have 17 speakers connected and when it’s not one thing is the other.  App is completely unreliable with volume sometimes not responding, speakers disconnecting, rooms disappearing and speakers even made a loud sound. I have no issues with internet connecting both wired or wifi. The app seems at times it has a mind of its own. I’ve spend thousands on your excellent hardware only to be let down by the driver.

54911
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3 months ago
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artshotwellAvid Contributor I
asked in Controllers and Music services
Sonos service

Why do I keep getting “Unable to load content.” 

766
A
3 months ago
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jjexContributor I
asked in Controllers and Music services
App odd errors

Is anyone noticing that their app is having ramdon error:Can’t find systemcan’t find play historycan’t connect to all componentsThen it all works

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Stanley_4
3 months ago
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CayenneslimContributor I
asked in Controllers and Music services
Airplay

Airplay on my Apple 15 will play for one song then cut out. I uncheck the speaker and recheck it and it will go for another song than cut out again.The odd part is that when you look at it in airplay it looks like its playing (eq bars going up and down)I’m only running one speaker but this happens though Apple Music, Sirius, and especially my music library.  

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Airgetlam
3 months ago
pompeyexile
pompeyexileAvid Contributor I
asked in Controllers and Music services
IOS App has become unstable

I changed to the new App in my iPhone and since I have, it has become unusable. It is so unstable forever crashing, one minute OK then can’t connect to my music library saying something went wrong then the next try it does, or saying it can’t find my system or no products found and then randomly going back to the home page.I NEVER had an issue with the old app, it was stable solid worked every time. I have tried re-setting, I have deleted and re-loaded the app, I have also re-booted my router but nothing works. Even as I am typing this, the app on my phone keeps flicking in and out, one second connected, the next not with products not found.This has been an absolute disaster and when I try and go back to the S1 app it will not allow me to.What I cannot understand is that the app on my Windows 10 laptop works a treat, connects immediately to my system, and my library on my NAS and just works.Sonos were/are meant to be one of, if not the best in this game, but with this they have become

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pompeyexile
3 months ago
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KirstineContributor I
asked in Controllers and Music services
Soundtrack playlist schedule

In Soundtrack Your Brand you can make a schedule with different playlists starts and stop at different time which is very smart in a large company. I have Sonos speakers installed in the ceiling and it look very nice.My question is can you play Soundtrack schedule in Sonos?If yes, pleas guide me :-) Looking forward to head from you.

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Sotiris C.
3 months ago
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pauljcgContributor I
asked in Controllers and Music services
YouTube music skips certain artists

I have tried removing YouTube music (premium) from my Sonos system and resetting the app, but this problem keeps happening. Specific songs just won’t play, and are skipped when in playlists.  For example, I cannot seem to play any songs by CHVRCHES or Years and Years. If I start artist radio, for CHVRCHES for example, it will play other artists such as Haim.  These artists play fine if I use AirPlay from the YouTube music app as a workaround, but I’d like to know if there is a fix for the Sonos app?

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Airgetlam
3 months ago
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ribiselContributor I
posted in Controllers and Music services
Wecker

Hallo,kommt beim Wecker die Schlummerfunktion zurück?Wie schaut es mit der Funktion aus, dass der Bildschirm mit Bedienung angeht, sobald der Wecker startet?Beide Funktionen sind mit der neuen App verschwunden. Moderator edit:Google Translate- Hello,Is the snooze function coming back on the alarm clock?What about the function that turns on the screen with controls as soon as the alarm starts?Both functions have disappeared with the new app.

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Airgetlam
3 months ago
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schnawlContributor I
asked in Controllers and Music services
NORTON causing Sonos issues?

Is anyone else having connectivity issues with Norton Security on a windows machine? I’ve had to uninstall Norton due to continuous connectivity issues with Sonos across all devices...

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S
3 months ago
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SDouberlyContributor I
asked in Controllers and Music services
Error 913 on a MAC

A problem with the last update, lost my music library (error code 913) using a MAC computer. I have read the posts from other users in the community and tried multiple work arounds. I called Sonos support, waited for an hour. The tech took control of my computer and could not fix the issue. I was told by Sonos tech support to call Apple to help fix my issue that Sonos created.  That was my tech support experience. I did get a case number with no solution. When is Sonos app update that is going to fix this issue be announced? When is the company going to address the issue and give updates to the solution? 

178139
Corry P
3 months ago
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