Need help from this group (and Sonos): I was on the phone with tech support yesterday trying to solve this problem: I have an Arc Ultra, 8 Architectral ceiling speakers in Family Room, plus two more in Kitchen (separate amps for each). If I watch TV, sound bar comes on when tv is on via hdmi, as intended. Volume is often too low while watching HBO, for instance, so I use the Sonos app to add the ceiling speakers while using the soundbar. That way, volume and sound is improved.
Here’s the problem: if I turn off the tv, and then turn it on later, the group I made by adding the ceiling speakers is “remembered”, so the volume is quite loud on YouTube TV, for instance, when I select that app with the tv remote.
The goal: when the tv gets turned on, the only speaker that comes on should be the soundbar. Sonos support advised to turn off “tv auto play” for the ceiling speakers and also turn on “tv autoplay” and “ungroup on autoplay” in the sound bar settings. The idea is that the ceiling speakers would no longer be grouped when the tv was turned on that second time ( they would default to “no content” or “Spotify“), for instance.
The problem: it doesn’t work! Sonos tech could not figure out why, thinking there may be a bug in the app. We reset the app, reset all the speakers, but it still would not work. He took my diagnostics and said their team would have to work on it.
Any one else having the same issue? Solution? The obvious one is to manually remove the ceiling speakers from the group each time I get ready to turn off the tv, or remove them when I turn on the tv, but I want it to be done automatically, which the tech claimed was the purpose of the “ungroup on autoplay”, but it doesn’t work!!
We just want the control of the soundbar (using tv remote) when the tv is first turned on. That way, the volume is not super loud from the ceiling speakers also always coming on. To have to go to the app and either lower their volume, or uncheck them and “apply” is a hassle which is why the “ungroup on autoplay” feature would be great (if it actually worked).
Hoping Sonos users can boost this app fix request by posting here…..
Note: not interested in making the ceiling speakers part of a “home theater” set up as I realize the tv remote can do a global lowering of the volume. The architectural speakers operate at about 25% of their capabilities in home theater environment and sound pretty bad. Tried that and you still have to open the app to adjust individual speaker volumes.
I am ok with having to add the ceiling speakers, if needed , to the soundbar, just don’t want them to auto join first thing in the morning.
