Controllers and Music services

cannot login to music service Telmore Music. Problem started 30 minutes ago. I can login to the service from any other places but not from Sonos!!!

Only about 100 sounds from a soundcloud playlist are loading on sonos. Have tried removing and reinstalling both apps with no luck. Any suggestions?

Could someone explain to me why this message even occurs. I was under the impression it was indexing the HD where my music files were. Why would it need space for that? Just index the damn thing and let me play on!Can I do something to change/adjust this setting?Thank You  and Merry Christmas to allDevildoc

Can i not use my own sonos login when connecting to sonos system on my work or at my friends? 

Hi - I recently updated the Sonos App on my MAC to v12.2 (as well on my Android devices).  This coincides with an upgrade of my iMac OS to Big Sur.  My SONOS now no longer recognizes my music folder (an external USB drive attached to my iMac).  Any suggestions would be appreciated.

I'm having difficulty connecting my Sonos to my Music Library. My laptop is on and the network can see all Sonos devices. However, when I put the path in (\\mycomputer\shared\music) it simply says my computer is not responding. The folder 'Music' is shared to Sonos with full permission but it's just not responding

Hi Sonos community,I have a Spotify Family account. I’ve added our spotify accounts (2) into the Sonos app by using the tutorial here: https://support.sonos.com/s/article/2757?language=en_USMy wife listens to music in the living room via Sonos Port and her spotify account (through Sonos app).  I want to listen to music on my laptop directly using the Spotify app (on my spotify account of course)Impossible. Music stops on one side everytime one of us try to play her/his music.Any idea? Bests, Mathieu

In both the HD Radio Symphonies and Classical Concert Hall the track being played does not finish. It often skips to the next track. I’m paying a monthly subscription for this joy. Surely the technicians can create tracks with a two second pause between them?

Hi, the Sonos controller recently said I needed to reauthorize Apple Music. When I followed the instructions and input my Apple id the Sonos app screen just blanked and stayed like that. I tried removing the Apple Music service completely and re-adding it. At the point of selecting ‘I’m already a member’ (of Apple Music), same outcome with screen just blanking out to white. Help please Sonos - I’m so bored of having problems with your system... 

There's a quick hiss that happens occasionally when playing back from YouTube music.  I submitted diagnostics.  973179111It's hard to describe but sounds like a fast hiss.  Or like a cd skip.When playing from other sources no issues.

Can’t find a topic on this that is less than a couple of years old but it’s happening here - not to me but to my wife’s account (family account via Apple One) so this has to be fixed double quick or I’ll be in trouble!!Diagnostic number: 1075133482 Please help! She’s not angry, she’s disappointed. We all know that’s so much worse!

Tidal issue.  Sorry for typo. Admin please feel free to correct spelling of topic. When playing Tidal as my music source, it will only play one song (not continuous play of an artist/songs/album), then stop. Sonos doesn't do this with Amazon music (Amazon music continues its to play the entire library). I've removed and reinstalled the app, disconnected the Tidal service, then reconnected and still the same. Thoughts?

I have a SONOS Playbar, and am running SONOS 2 controller for Mac.  Version 12.2,  Sonos OS  S2,  Build: 61182310  Sonos ID: 114287825.My problem is that I can not establish a connection to my Music Library(iTunes Music) on my iMac without getting an error message.  Therefore I cannot play music. The music library does NOT appear in window, and the error message states:Sonos was unable to add the music folderAccess to the shared folder ‘//Michaels-iMac/Music’ is denied - check the username and/or password.Last week I called the Sonos technical support and attempted to resolve this problem  for over an hour to no resolution.  The Tech elevated this problem to a higher level and he sent me an email to establish an appointment.  My appointment with higher level Tech resolved the problem after several minutes, with this Tech accessing my ‘screen’ and typing in the path to my Music Library which established the connection and I could see all of my playlist and music.  The remedy to my probl

I use TuneIn to access BBC radio on an almost daily basis.Any shows broadcast on the previous evening are usually available the day after. This was the case until yesterday when recent shows are unavailable.Any known reason for this. I have removed and uninstalled TuneIn but no difference

Hey, Since my LaCie 5 Big has crashed, i installed a new NAS Synology ds218+ (2 x 4 TB). The back up from my music has been transferred to the NAS. When i’m trying to connect Sonos  to my music library i get this pop up window from Sonos: Sonos can't add the music folder. Make sure the path, username and password are correct. Reason: An issue has occurred when adding the new music in the shared folder \xxxxx\Music\Music LaCie 5Big 10TB - Back Up to the Sonos system. Please see the following link for more information: http://faq.sonos.com/serverstackWho can help me? THX Geert

Every time I try to use this speaker its 30-40 min of work to get it working.  then I can't use my playlists, can't even use the AUX cable without going through hell (the stupid software) which limits everything.  I don’t understand why you want to limit (control) us just using a speaker.  Now after all the frustration it just doesn’t even work anymore lol.  just flashes and won’t connect, and apparently according to the website it doesn’t support apple products for set up anymore which is something you have to do constantly with this garbage software.  I’m about to throw this thing in the lake.  Such a waste of time and money.  I’ve wasted so many hours of my life on this trash.  If you are looking to buy one of these (Don’t)!!!!

About a month ago I started having a problem playing Audible books through the Sonos app. When I try to play a book I get an error message saying “Unable to play ‘Opening credits’ - the song is not encoded correctly”. It quickly tries to play the next 4 chapters with the same error message before it fails and stops. I have the seven Harry Potter audiobooks through Audible and I had listened to the first two books with no problem. I would start the book in the Sonos app and then use Alexa for playback controls. With this I only use the Sonos app once in the beginning of a book and not again until I need to start another book. When I went to start the third book, that was when I noticed the problem described above. I tried playing both of the first two books that worked before, but both had the same error. I then tried two Audible Original books and those had the same error. With that it seems that it is unlikely to be a problem with an individual book. My setup is two Play:1’s as a ster

My Amazon music is not playing on my Sonos. I have the free version and it keeps telling me to upgrade. I have removed it and addded it back. I have reauthorized it but nothing works. Any recommendations?

Yesterday (2nd Dec’20) l purchased & downloaded 13 songs from iTunes store. They came from different albums but l grouped them together on iTunes to make an album. I have done this several times previously without issue. However this time there is a problem. After Sonos updated the library only 4 of the 13 songs have appeared. They are all correctly located in the same folder on my NAS, all the data matches that should. I have removed them all from the NAS, updated the library so removed them, added back onto the NAS but still only the 4 appear.Ideas anyone? Cheers

Looking at my network matrix to check out some connection issues (again!) I noticed that one of my devices had no entries at all in the network matrix and when i check the “/usr/sbin/brctl/showstp br0” link it said “STP is disabled for this device”. Presumably this means that this device is not using STP to connect to any other SONOS devices in my system? I have a wired setup, with 5 secondary (hard wired) nodes and 10 tertiary nodes in a 15 node setup. I have only recently noticed the “STP is disabled ...” text.  Does this indicate a problem with the device?  Any ideas how I could check/rectify?  I’ve obviously tried the reset option.  Any advice appreciated!  Thanks A.

music sevices keep going away in IOS app. when i start the app. all my sources are missing except the default ones ( library, sonos radio, and tunein), if i go into settings and add one of the missing servies back, then they will all re-appear. this happens almost every time. Also any songs or podcasts in the queue from any of the missing services won’t be available until I do this 

For some reason, the sonos app often won’t play WERS with tunein,  but if I go to the same station in the new sonos radio station it plays well. If I play directly from tunein, there also are no problems. This seems odd. Surely both sonos/tunein and Sonos radio get the stream from the same source. Anyone have an idea of what is going on?  All other stations I’ve tried work fine.  

Hi I know there was a Sonos update pushed around 11-11-20.  Also upgraded to iOS14.  Now I don’t see my Sonos speakers at all when using Apple Music app and trying to Airplay2 to the various speaker sets.  The Apple TV’s I have do show up in the Airplay 2 list.  Just my 4 different Sonos rooms don’t show.  Anyone have any ideas?  Thanks.  I was under the impression this was the preferred way to do things for music that was on your phone.   Note to Mods- I started a thread in questions but didn’t have Airplay in the title so this is probably the better thread.  I didn’t see how to edit the other one.  

My sonos can not shuffle my 27000 songs from apple music. Just says Unable to add songs to the queue. Have tried resetting the app, the system and the wi-fi. Still no joy. Sonos has always struggled with my music library, like I can not play my playlists. Any ideas would be gratefully received?

My Apple music playlist not syncing on IOS devices after updating.  On Sonos, I can go into Music Library/songs and see that the new songs are there, but they are not in the playlist. In other words, in my Apple music, I have added Song A into Playlist X. When I update my Sonos, I can see Song A, but it is not in Playlist X.macOS Catalina v10.15.7iPad Air 12.4.9Sonos update is current.Please help!