Controllers and Music services

Hi, i am unable to use the sonos radio. I Get the following error Please help..

Two One(Gen 1)’s wired ethernet in bedroom.  Amazon Music Unlimited.  My Music custom playlists of Amazon songs built/played over past few years using iPhone 7/8/11 with their latest iOS and Sonos (S1) worked great. Yesterday, upgraded to Amazon Music HD.  Now most custom playlist songs get “The Song …. is unable to play - not encoded correctly, odd songs do, e.g. : yes . Keith Urban / Greatest Hits / Stupid Boy not. Tim McGraw / Damn Country Music / Humble and Kind True for most songs on several custom playlists I tried.  On all Amazon Playlists I saved straight (no custom) to My Sonos every song worked! Fixes tried : in Amazon Music app settings set quality to “standard”. in S1 app re-authorized Amazon service. installed S2 app. reauthorize Amazon service. searched community. I’m really stuck, didn’t want to call just yet and am hoping for a fix.  

I ripped a new album, updated all the metadata by hand (as EAC didn’t find it. Now oddly I can’t find it when I search under Album in My Music nor if I scroll through albums. But if I search for artists I do find it. The album title seems to be correct and the songs are all there and they play but it doesn’t turn uo under search. Any thought please?

Hi,I am new to Sonos I have used Tune In Pro on my phone for years, great app. However, I cannot seem to get regional variations on radio stations on the Sonos.I live in Cornwall, Greatest Hits radio on Sonos is for Teeside, no good for local traffic etc. Can I change it??Snige

Once my computer goes to sleep the sonos app no loner works. the app says unable to locate music folder.

One room constantly turns on and off 10 seconds at a time about every three minutes While listening to music it has four connection to Wi-Fi it’s plugged in and working fine other than

Hi, I have a recurring (sometimes it happens, sometimes not) when trying to play my SONOS radio station in the android app or windows 10 app. I get the error message “unable to play the Radio station" while at the same time all other applications using internet work and I am still able to stream Spotify Music to my Sonos system. Rebooting router, phone or laptop does not resolve the issue.As it happens simultaneously at my phone and laptop while other streaming services still work, I'm quite sure the problem is on SONOS-side. Also, when I start the same radio station from Tune-In music service in the SONOS-app, it works! So the problem seems the be with the SONOS Radio Stations only….Somebody has any idea/ suggestions how to fix it?PS: I sent diagnostic report 499739099 to SONOS. Thanks,Marc

THIS HAS JUST STARTED AND IS A PAIN IN THE NECK. DO I HAVE TO USE TUNE IN OR CAN I GET OTHER STREAMING SERVICES THROUGH SONOS  - IT SEEMS ALL MY STATIONS SO THROUGH TUNE IN  AND I GET ADVERTS  INTERRUPTING MUSIC/ TALK SHOWS AT ANY TIME. IT IS REALLY ANNOYING.

I can only play items in the “recently added” playlist one at a time. Is there a way to play the whole playlist. 

Hi AllFirst post here, and I thought I would try here before o contact Sonos Support directly.I've been using a Sonos System for 6 years without issue, but today I've tried to play some music from my NAS via DLNA, and I'm getting error 701, can't add to queue. Research tells me it's a comms issue, so I've rebooted my Router and one speaker to try and resolve, but to no avail.DLNA Media Server is enabled my NAS, media server and upnp is enabled on the Sonos App. I can search my music via the App, and I know its correctly searching, as I change the content directory on my DLNA Media Server on my NAS to a single folder, and I can find and search that folder in the App, so I know its working between my App and my NAS.My system details are below.Does anyone has any suggestions?I've even tried adding a Media Library via a Folder Share, but when I set the network path and user name and password, it tells me the first folder in the path there is no share??I've never had this is issue before st

When is this going to be fixed. The lease Youtube music can do is allow alphabetical sorting on the pc version, the sonos version and not just the app version. This is ridiculous. If they do not fix this issue, and fast, I will be cancelling my google play/youtube music subscription. I am VERY DISAPPOINTED!

So I have moved everything off of GPM and onto a NAS. I am now trying to figure out how to import the playlists. I've tried Soundiiz but the file types for exporting playlists doesn't match the file types Sonos supports. Any other options out there? Thanks

I have Music downloaded on my iPhone 11. I don’t want to play it through Apple Music, as it is music I already purchased and I don’t want to pay for Apple Music. However there was no option on the browse tab on Sonos to do so. My friend has a Sonos system andSays he does not have a problem playing music downloaded on his iPhone X on his Sonos system. However, when he can next to mine, he cannot do so. Any

In Sonos I regularly search for an artist to look at their top songs. In Google play this was easy. Now this has been replaced by YouTube Music Top Songs is no longer an option in Sonos. It is an option in the YouTube music app so this is only a problem thru the Sonos app. Can this be added to the Sonos app?

Hi, I’ve been experiencing a number of issues with my Sonos system recently, namely, speakers disappearing from the app mid song, including paired speakers; then today my entire music library has inexplicably vanished from Sonos.  I’ve made sure that all apps are updated and running the same software and ensured that my Mac is up to date and nothing……To be honest, I'm getting rather sick and tired of all the issues with Sonos, I just want to be able to play music, but seemingly every time I try there is yet another issue.Any advice gratefully received.  

I just enrolled in the Sonos Radio HD free trial last night, but nothing seems to have changed on my app.  When I go to Sonos Radio in the “browse” section, I still get a box asking me if I want to learn more about Sonos Radio HD.  Should I be seeing a separate entry on the app for the HD version, or is it just integrated into the Sonos Radio button that is already there?  

Sonos application is not showing full content of my YouTube Premium Library.It seems that YouTube Music - Library - Songs is showing “YourLikes” playlist with 30 songs instead of All songs in my library. From YouTube music website I can see all the songs.Search songs and playing playlist is working well.Please help to fix browsing all songs in YouTube Music. Diagnostic report: 1481104946Troubleshooting performed:Removed/Added YouTube service into sonos Restarted Sonos device and router Contacted Sonos Customer Care, which was unable to resolve this, case 02293203 

Napster on Sonos has gone crazy with it’s charts list. When I ask it for top songs, albums, artists, etc. it gives me a bunch of music that I have never heard of. I thought it was just me losing touch but when I go direct into the Napster app then everything as it used to be - Ed Sheeran, Lady GaGa etc. Any ideas?

Hi- i’m unable to access sonos radio - the app says my account needs reauthorizing but when I try and do that it says unable to reauthorize. App and speakers are up to date any pointers?

I have been listening to the same two radio stations on my Sonos for many years and all of a sudden they stopped working. They were tunein  French station in “ my stations” when I press play nothing happens… what am I to do, without them Sonos is useless to me

When adding a folder, i’m getting this “DESKTOP-FQEOD3M” error.   

I want to set my alarm to tune into "Fréquence 3 Gold" from Paris France but can not find it when browsing in Alarm setting. Too many stations. I know it's there because I searched and found it and can play it so I know it works but the alarm manual search requires you to know the exact location of the station. 

I decided to do a clean install of Big Sur on my iMac.  In doing the install I erased both the system volume and the data volume.  After the clean install, I installed the the Sonos S2 app.  I have FLAC music stored on my iMac in the Documents folder.  I know what has to be done to have Sonos recognize the path to my music.In System Preferences > Security & Privacy > Privacy I put the Sonos app in Accessibility and in Full Disk Access.  However, the SonosLibraryServer does not appear when I try to find it to add it to Full Disk Access.  What’s strange is that a search on my computer doesn’t find it either.  Can someone tell me how to add it to Full Disk Access?All of my FLAC music files are in a folder called FLAC Music. I know that I have to grant Sonos Read & Write permissions.  However, Sonos is not appearing under Permissions.  Can someone tell me how to have it appear?  Thanks.

I recently got a new Mac and it’s running Catalina OS (10.15.6). I migrated all of my files over to the new mac and, at first, I was able to add my music library to Sonos but then all of a sudden my music stopped and the library had disappeared. I tried to add the library again and I chose the “My Music folder” icon under “Music Library Settings” and I got the error “Sonos was unable to add the music folder. The computer “blah-blah” cannot be found.” So then I went back and picked the “another folder connected to my computer” icon and I chose the main music folder in User. Sonos will act like it’s working and will even say that my music is being added and it will show that it is indexing the library but then it just goes away….disappears….poof. So then I go back and try to add that folder again and it will say it can’t be found. omg….sooooo frustrating. Please please please help. I have a hunch it’s this new OS -- it no longer supports 32-bit applications. If that is the case please le

Started today - my Beam has 4 or 5 times today played at random times, music from my NAS library, un-asked for and no activity being done at the time to cause this. Only thing that’s changed today is that I’ve installed a pair of HomePod minis.  WiFi not hacked, no Spotify account, but then the music is not from Spotify, but from my NAS. Submitted diagnostics - 169376155 Hope to get to the bottom of this before sacking off the Beam.