Controllers and Music services

I can’t find Pandora in the list of music services to add, when I attempt to cast to my Move from the Pandora app, the Sonos 2 app loads and fails.What to do, anyone else have this issue? How did you fix it? 

I am on MacOS Catalina, and successfully changed my disk access settings per another thread, so that the below have full disk access:SonosLibraryServerSonosI indexed successfully a few times after that after adding a few albums, but today going to update the library again after only adding 1 or two albums, the Sonos desktop app hangs forever, spinning wheel, and then I have to force quit it. I let it try for over an hour this time.I have a large library: 43766 items, 688.58GB, but the support page says: "Depending on the size of your library, the music index may take several minutes to update."Have I exceeded the size that puts me into the “several minutes” category and bumps me to the “several hours” or “several hours and then will crash” territory? :)Again, I have updated the library recently a few times and this does not happen. (granted it takes way longer than “several minutes.”)Not sure if a diagnostic code reveals anything library related, but here it is anyway: 269838512.  

Hi.Yesterday I’ve updated all my sonos speakers and app because of a problem with my home theatre (playbase not connecting to wi-fi).  I’ve opened a topic on the issue but is still not solved.https://en.community.sonos.com/troubleshooting-228999/playbase-wifi-not-working-6850842However, today I’ve realised my other play:1 speakers (not the home theatre), are not communicating with spotify. I’ve tried playing other services directly from  the sonos app such as radio and seems to be working as expected.To fix the issue i’ve tried:power cycle router power cycle speakers Reauthorise spotify account Remove account, close apps, and then re-add plug an ethernet cable directly into routerNothing works and i don’t know what else to do… All my sonos speakers are having issues right now…Any suggestions..?809507123  

Each time I open the Sonos App the music services I have added previously are no longer listed and I have to manually re add them again. Once I add one back in then the rest of my list reappears.. Am I doing something wrong ? 

Hi all,I have a Symfonisk and I have a problem:I can’t play music via Sonos app and from Spotify. Sometimes I got error 1002, but sometimes I got no error message. But Airplay working and I can switch the status LED via Sonos app. If I start the playing with Airplay then I can change the music with Android phone (Spotify) but the music lagging. Any idea?Robert

I can’t get Mixcloud to ply through Sonos. Says unable to contact Mixcloud. Deleted and reinstalled both apps. Removed and reinstalled Mixcloud to Sonos. Reauthorised Mixcloud on Sonos. Nothing works. i can play Mixcloud on my phone. I can play other services through Sonos. I can’t play Mixcloud through Sonos. Really annoying. Please help. 

Hello, I have a WD My Cloud Home network drive which I had hoped to use with my Sonos setup.  I’m using the S2 app and have linked to the WD drive using the My Cloud Home music service.  The mp3/mpeg4 files are appearing in the app and playing without issue, but none of the WMA files are appearing (128 kbps bit rate).  Is there a solution to this, other than changing all the WMA files to another format?

Hi has anyone else had trouble accessing their music library since the S2 12.2 system update two days ago?

everything was working fine and then stoppedupdated to Sonos S1 - when adding music lib from music folder Sonos can’t find computerfirewall off and Sonos app has access to disk

Hi all, I’m getting an error message on Spotify for my three Sonia speakers which says ‘can’t play this right now’. I can still access Spotify from the Sonos app ok but not from Spotify itself. Can anyone suggest what to do. Thanks, Stephen 

My Apple Music recently added items have stopped appearing in Sonos. I’ve tried deleting and re-adding the Apple Music connection, resetting each account, logging out and logging back into each, deleting and reinstalling each app, giving things hours to update etc. but with no success whatsoever. Any thoughts or suggestions, please? I recently switched to the Apple One package which integrates my Apple Music account with several other services but I can’t see why this would have caused the problem. Apple Music is working and updating itself fine independently of Sonos, by the way. 

I’ve got a Samsung Galaxy Tab 8A - with local music stored on it - i give the Sonos app access as it requests during first selection of ‘On the Mobile Device’. I can browse albums/artists/songs, can see cover art etc. but as when i select an album is just races through them “xxxx” is no longer available on Samsung SM-T290. I’ve done this exact setup before on another Tab 8A - same music etc. and it works fine, so i know its not a problem with the files. Any advice greatly appreciated as this setup has no music services, other than Sonos Radio/Tune In so are stuck with a limited selection...

Hello.I maintain my music library on iTunes.  Following a Sonos synch of the iTunes library I get the following error message when attempting to play an item in iTunes itself:“The song could not be used because the original files could not be found”The songs can be found in my Sonos library.  Each time I add music to the iTunes library it is accessible on iTunes until I resynch from the Sonos side.Is there a way to resolve this so I can access synched music from both iTunes and Sonos?  

Playbar and sonos amp with speakers breaks up when music starts.  stabilizes after about 5 seconds.  Very annoying.  559021376

Bigest **** what i see in my life! Can’t lisen music from you tube! Why engeners build this ****? 12 apps in store only one works, but dont play music! About speaker and app in one word- ****! In latvia this **** price is 200€ for nothing?! Awsome  *Moderator Note: Modified in accordance with the community guidelines.*

When I try and add Sonos Radio to my services it prompts me to sign up. When I follow the link it takes me to a 404 Sonos page. “Sorry. There are no results for that page”If I go back a step and select ‘Already have a Sonos Radio account’ instead an error message comes up.  

In the last few weeks the Fast forward / Rewind bar has dissapeared from both my iphone Sonos app and Mac app.  This is when playing music from my NAS drive.  It was working absolutlely fine up to a few weeks ago and now with the same tracks it doesn’t show.  Any ideas?

There are 2 entries in “Music Library Settings” /Users/me/myDirWithMP3s/ : a directory on my mac //XAirport/myDisk/myDirWithM3Us/ : a USB disk on a router. The second works perfectly. For a few months now (update to OSX Catalina ??), the first, i.e. the files on my laptop, became invisible in the Sonos App. I tried to remove and re-add the entry in the library settings of course, without success. I do not get any error message (“not available”) when I force the indexing of music, it just appears to be skipped. NB: Not sure if it’s an issue, but when I go to “folders” in my music library, the second appears with the same syntax as above, but the first is referred to as //myComputer/myDirWithMP3s

Hi, the Audio drops if I want the same music in every room.  All the boxes work individually. All the boxes can play different music at the same time.  But if I want the same music one box always stops. If I create a stereo pair the both stop.  please help my. I migrated to the s2 to update and now it really really sucks..  

With Google Play Music leaving us, the fun begins ):  I spent alot of time making Google Music playlists and I have near 1000.  So now the challenge.  What I did so far.  *YouTube Music.  Did the transfer tool.   On YouTube Music currently there is no sorting option on desktop. But there is on mobile.  On Sonos I can only see, say, the top 70 playlists in random order, with no scrolling.  It’s a mess.  Whats going on? At least YouTube Music takes my uploaded music, which is why I chose Google Music all along.*Spotify. Used a tool called https://musconv.com/how-it-works/ to transfer playlists to Spotify. I know there’s songs missing on each playlist because it doesn;t take uploads. On Sonos it doesn;t see my playlists at all except for a few I actually made on Spotify.  Any reason why?  AT least I can use the Spotify Connect tool to use Sonis via the Spotify app.  The problem with spotify is theres no sorting of playlists so it’s Z to A, which is how the tool exported the playlists.  Un

I have been using Sonos for many years and have generally used Google and Amazon streaming services. I subscribed to TIDAL about 10 months ago and really liked the quality. I had the option to Play All top tracks from my selected artist.which is how I tend to listen to music8 days ago this function suddenly disappeared. I contacted TIDAL and got a very quick response back that pointed me towards an issue with the Sonos interface.Sonos - why has this function been removed from TIDAL when it is still available with Google and Amazon?

I signed up for Sonos Radio HD and received the confirmation email a couple of hours ago, but still not showing up in my Sonos S2 App which is very frustrating.The free Sonos Radio also does not work now - I get the following message:“Unable to play Sonos Radio - the connection to Sono Radio was lost” Anyone else having this issue?

Hi, I am trying to play podcasts via Spotify premium to my speakers.  Some will connect straight away without issue or downloading but most will not connect with sonos " Cant play this right now" shows when I click the speaker icon & will only play through my android phone.  The help page talks about root directory & music folders. If I need to be a tech genius to listen to podcasts I quit. Any help will be greatly appreciated however please keep any information basic as I'm no Bill Gates! 

I have the 38 disc Woodstock collection. Each disc is an acts set from the festival. I have the album artist as Various Artists and the Artist defined as the act on the disc. When i search for an artist the Woodstock album doesn’t show, yet when I search for a song it does. Do I need to change the album artist? Can’t it work with Various Artists?

I have been listening to Ibiza Global Radio via my Sonos system for years via TuneIn. Since the recent app updates its not been working. It says its not encoded properly.I can find Ibiza Global Radio on Sonos Radio and selet it, but it wont play it all. It doesn't give any error message, it just doesn't play Can you help please help