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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,070 Topics
  • 55,232 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8070 Topics
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very.dumbContributor I
asked in Controllers and Music services
Spotify Connect Playback Control Issue

So, I've searched this forum and have found a number of people touch on it but never answered definitively: does everyone's Spotify Connect "forget" it's playing through Sonos and lose you controls on your lock screen? Frequently I'll connect to my speakers via Spotify Connect and start playing some music. I can use my device to control playback (pause, skip track) for at least a couple of songs, but if leave it unattended for 10+ minutes, the control goes away (Spotify usually still shows on the lock screen). When I try to hit the "next track" button the connection to my speakers is lost, immediately stops playing on Sonos, and starts playing Spotify on the local device. I have an Android phone (Pixel 3XL) and an iPad Mini 4 and the issues seems to occur on both, regardless of platform. My living room Play:5s are both connected via ethernet to my router/modem and the app shows on I'm Sonosnet (WM:0) for all speakers in the apartment. Airplay controls seems to be more reliable with my

5846
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4 years ago
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miguelitoTrending Lyricist I
asked in Controllers and Music services
Connect Google Chromecast dongle to HDMI port of (new) SONOS Amp?

Since the HDMI port is meant to receive audio from the TV, would it not receive audio from the Google Chromecast dongle so I can play to that dongle to get Chromecast audio?   If someone has those two pieces, I would be very interested to know if it works.

17944
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4 years ago
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baggirlContributor I
asked in Controllers and Music services
Any plans to add Borrowbox as a service?

BorrowBox is used by the majority of UK libraries, it would be great to have the service available on Sonos. I can see Audible, Libby, Audiobook & Bookmate. Any plans to add BorrowBox????

12391
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4 years ago
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sgtimmermanContributor I
asked in Controllers and Music services
Spotify library not appearing in Sonos

I’ve recently added Spotify to my Sonos controller, but my Spotify library playlist does not appear.  I’ve removed and readded the Spotify service and also updated my music library index, but no joy.  Thank you.

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4 years ago
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The MonkeysContributor I
asked in Controllers and Music services
Unable to play "song title" - the spotify account login information is invalid

Hello.   We have a Sonos system here at my work. I am attempting to reconfigure the whole system with the Sonos Boost, which was successful. I have now placed the speakers back to their original spots. I have linked the spotify account with the sonos app successfully, but when I attempt to play a song, i get an error message “ Unable to play "song title" - the spotify account login information is invalid” I have also tried linking my own spotify account, with the same issue.   I do notice that when the spotify is not linked, the sonos speakers are still active on the spotify connect, although can’t connect to it either way.   Sound cloud does work fine aswell, just spotify that is not working.   Any ideas?

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4 years ago
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SpikegirlContributor I
asked in Controllers and Music services
facebook live

Can I listen to Facebook live concerts on my Sonos speakers on a Mac system?

25532
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4 years ago
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esanchContributor I
posted in Controllers and Music services
Sonos not connecting to nas

Whenever I try to connect my sonos to my nas I get an error saying “Sonos was unable to add the music folder Please check that the path to the folder, and the username and password if needed, are correct. Reason: Access to the shared folder “\\FREENAS\HP_Pool_1” is denied.” I am running FreeNas 11.3 and I can guarantee that I am putting the username and password in correct. 

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Airgetlam
4 years ago
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jk10003Avid Contributor II
asked in Controllers and Music services
What are the limitations on the NUMBER of playlists?

Sorry to ask again this often repeated inquiry.  How many playlists can I add to my Sonos? As I understand it, there are at least three questions here: How many Sonos Playlists can I create? How many playlists can I import from iTunes, now that I have figured out how to import them? How many playlists can I import (or is it access) from Amazon Unlimited streaming? I am figuring that these answers also depend on the contents - number of tracks - in the playlists. but I am unclear whether this count, or even the number of playlists makes a difference for the iTunes of Amazon playlists. I appreciate any information here. Thanks very much. John K.    

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4 years ago
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BAKERSEContributor I
asked in Controllers and Music services
virgin Radio issues

I went through the performance of using tunein to play Virgin Radio “Uk”, then started having the issue of having to play another station first, before it would then accept the virgin radio uk service. The same phaph is still required, however now it defaults to Virgin Radio groove, even if asking for Virgin Radio UK. Anybody else experiencing this and found any resolutions?

8623
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4 years ago
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galestorm3Contributor I
asked in Controllers and Music services
Playing MP3 on Sonos One

It seems like One only supports certain services.  I have MP3 recordings of accompaniment I want to sing with.  How do I do that with Sonos One?

21563
Airgetlam
4 years ago
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Jo_SeriosContributor I
asked in Controllers and Music services
SonosLibraryService will not start.

On monday 5/11 my Sonos controller was working fine, I rebooted my pc and now it will not connect to the lirary. It says it does then goes to “Sorry we cant connect to Sonos” display. Being that it is Friday 5/15 I narrowed it down to sonoslibraryservice service not starting. Not sure why and was wondering if anyone has any ideas? Thanks for helping. Device - HP EliteBook 840 G3 OS - Microsoft 10 64-bit

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controlav
4 years ago
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O TownContributor I
posted in Controllers and Music services
We've run into a problem. Try again.

Recently started experiencing issues with connecting to iTunes. I am able to ‘search’ Sonos and play music from the Sonons app however when I hit: Browse > Apple Music > My music - “We’ve run into a problem. Try again.” comes up. I have reset my Sonos, iTunes and could use some help. Any ideas on how tor resolve this?

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Airgetlam
4 years ago
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manshmsContributor I
asked in Controllers and Music services
Problems connecting to CNBC via TuneIn

This week I have had problems connecting to CNBC on my SONOS system via Tunein.  The CNBC stream will start as expected then drop off after about two minutes.  The Tunein CNBC stream works fine on other devices on the same WIFI.  It appears that the problem is with SONOS.    Is anyone having a similar problem.     Scott   Update:  The CNN Station failed after five minutes.  Now I assume its not just CNBC.

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Polz
4 years ago
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carterj1085Contributor I
asked in Controllers and Music services
screensaver

how to disable screensaver? 

7095
jgatie
4 years ago
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SDWContributor I
asked in Controllers and Music services
Connection to Spotify was lost

I have two Sonos products a Play:5 (gen1) and a Play:1. They are connected to a Netgear Orbi mesh network over wifi. The satellites for this network are wired. I’m controlling from a Samsung galaxy s9+ and a PC (Windows 10)   I repeatedly get the “Connection to Spotify was lost message” when using. Songs will sometimes play, but eventually, the error occurs.   Troubleshooting steps undertaken so far. Checked for wireless interference. The channel is fixed by the router to channel 11 and this is clear of any other networks (checked with a wifi scanner app). On occasion other networks appear in this range, but their signal is weak compared to mine. Fixed the IP addresses of both Sonos devices on the router. In testing, I’ve put both the devices in the same room as one of the wifi satellites and checked they are both connected to this wifi via the router. I have removed the connectivity between Sonos and Spotify on both apps and reinstalled both apps multiple times. I have reset my passwo

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4 years ago
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Kev IContributor I
asked in Controllers and Music services
Unable to play my purchased music

I have been using Sonos for some time now, and recently I have found that I can only play music from streamed sites. Why is this? I have purchased lots of music through iTunes. This no longer shows in my library. I have tried playing from the I Tunes app but the only speaker with is visible is my Ikea light. This plays ok but when I group the other speakers to this I get random dropping out of the speaker. I know this is not my system as when I am streaming's the radio it all works fine. Please help I cannot afford to replace the speakers but currently they are useless to me. It would appear that the only way to get this to work would be to subscribe to Apple Music, but as I have already purchased the music I would be paying again for something that I own. Please sort this out

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Airgetlam
4 years ago
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whygoodcatContributor I
asked in Controllers and Music services
Can't stream from iTunes on iMac to Sonos speaker

High Sierra 10.13.6. I can see the speaker (One SL) in iTunes and it seems like there is a connection between them, but when i start playing a song it shows in a Sonos Controller app, like the info is loading, with the cover art, etc. but there is no sound and after like 2-3 second it drops like there is nothing to play. How can i fix this?  

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4 years ago
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ADCContributor I
asked in Controllers and Music services
Message:- Unable to play, song encoded incorrectly

Hi,     I have searched various topics under this question, but there doesn’t seem to be an apparent fix.  Basically, my “My Sonos” playlist that i have built over time , now no longer plays a whole heap of songs and skips until it finds one it likes. The playlist has played perfectly well, but i have had problems for the last few months and finally got around to reporting it. The songs all come from my paid music service Amazon Music. I have added more songs to the playlist today and seem to play ok, just ones that have been in there for some time, extremely enfuriating! I have submitted a diagnostic test 1266599825, i have rebooted the Play 3 speaker too. My router is the same as when it has played correctly and i have a healthy fibre to cabinet connection. Please help! Andy

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4 years ago
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tinytallContributor I
asked in Controllers and Music services
Sonos keeps losing connection with Pandora

I have been connected for days at a time, even able to start the music, but if I want to change the station on Pandora, Sonos claims that it’s lost the connection. I bought a Boost, thinking it might help, but that’s done absolutely nothing to help. I have two Sonos One speakers which I did pair for stereo, then split them again when we want to use them in separate rooms, but it’s been split for days. I’ll reset the network connection on my iPhone and it’ll come back allowing me to change the station, but going in just minutes later on a perfectly functioning network, Sonos again claims that its lost the connection to Pandora.  This has become frustrating beyond belief.

15176
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4 years ago
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jmestre1Contributor I
asked in Controllers and Music services
Sonos won't work with Spotify

Hi. I’ve got a Sonos Symfonisk speaker, which was running fine a couple of weeks ago. Now I tried to use it and doesn’t work. Spotify recognizes it, but it doesn’t connect. Sonos app loads Spotify profile, library, etc., but doesn’t play (message: “Could not play song. Spotify connection was interrupted”). I already restarted router, mobile phone and speaker, several times. I also removed&reinstalled both Spotify and Sonos apps. And tried on android phone, os phone, ipad, PC. Also tried linking speaker through ethernet cable, using and older version of Spotify, reauthorizing Spotify on Sonos app. Nothing works. (I know the speaker does work - with the Sonos app radio service, for instance) Does anyone know of a way to fix this? Thanks!  

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4 years ago
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kgibbsyContributor I
asked in Controllers and Music services
Amazon music unlimited - 'unable to browse music'

hello   i am getting the unable to browse music message whenever i try and search for an artist or album from the sonos app or my pc.   i have removed and relinked amazon music many times and nothing works.    any ideas

10058
controlav
4 years ago
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AZbrentContributor I
asked in Controllers and Music services
Sonos will not play songs from Amazon Music in Playlist

This is not resolved as I have seen many topics closed out, maybe just worded different but when I called in on Thursday 4.9 I was told “we are aware of the issue and there is no current fix”. I can play songs from Amazon music in Sonos no problem, but as soon as I add them to my Sonos Playlist and try to listen to them,  I get the dreaded “song not encoded correctly” error message. Diagnostics  1735251149.

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4 years ago
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pzbluesContributor I
asked in Controllers and Music services
Can't access my music library

Hi, i have put all of my music onto an external hard drive and connected it to my talk talk router via usb, when i log into the router the hard driceve is confirmed as connected however when i try to setup music library \\192.168.1.1\buffalo_hd\music it says the there is no share (buffalo) on computer 192.168.1.1, please help… Thanks in advance

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4 years ago
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fekishAvid Contributor I
asked in Controllers and Music services
Spotify premium not working

Hello, I can play search and play Spotify, but everything is greyed out on saved Playlists and Albums I have been using Sonos for the last 6 years with Spotify and now i have changed my Spotify to Family. Now everything is greyed out for my playlists and saved albums, but i can still play songs outside of those sections! Any idea what is going on? Thanks!

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4 years ago
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atlienkAvid Contributor I
asked in Controllers and Music services
Unable to Import / Index Music from iTunes

I'm attempting to add my iTunes library to Sonos using my Mac. (Following instructions here: https://support.sonos.com/s/article/257 However, it seems like I've run into a snag stemming from how MacOS / iTunes manage the iTunes library and corresponding files. A little about my setup.     audio files stored on an external drive.     i have ~12,400 items in my iTunes library     iTunes Music Library.xml and Music Library files are stored on the drive on which MacOS / iTunes runs Regardless of what import method I use (letting Sonos detect the library, or manually pointing to a location) nothing really gets imported / indexed. What's odd is that Sonos seems to spend a large amount of time running the index but nothing is available via the app once it's complete. (Auto-Detect) My Music Method - Sonos imports playlists, but no audio is playable. Additionally, the playlist entries are all duplicated. The automatic indexing seems to run for quite some time but nothing ever becomes available

5587
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4 years ago
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