A skipping issue so specific, there has to be a solution..

  • 12 July 2023
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Userlevel 2
Badge +4

Yeah this skipping issue is so finite that it is reproduced like a charm and throws everything to crap.

 

Context: We have a yoga studio and on the studio side we have 6 Play 3’s and Sub Gen 3 and a Boost, in the lobby we have 2 Symfonisk bookshelf speakers. All teachers in the studio use Spotify. The Boost is hardwired to the router and everything else is wireless. The router is a Netgear Nighthawk running speeds I can never fathom to use and wireless connection throughout the studio is insane. I placed the Boost 6ft away from the router and both 6ft away from the Xfinity Modem. We removed our Sonos Connect, plus a Battery backup unit, all to reduce interference. We have over 16 people connected to our Sonos system, something that Sonos wasn’t prepared for apparently, most use cases never exceed 10 users, but we did. However only 1 person is connected at a time, that is it. In addition to the Teacher playing from their phone as a controller, we have an iPad that has Sonos and is connected in case a teacher forgets. We went through the “Spotify Crossfade” issue where disabling “Crossfade” solves that skipping issue, and it did. This issue presented before the crossfade one and pops up every so often: 

The Issue: Play a playlist, first 2 play great, the 3rd song skips, then it takes just under 30 seconds to start playing track 4. Like clockwork this issue is so consistent and very specific save for the fact I have no clue what is causing it. No change in network, no change is speakers, nothing. This doesn't happen on any other service than spotify. Apple music or Sonos radio do not present these issues.

My Thoughts: All roads point to Spotify music service on Sonos is the issue. Furthermore when we had the whole “Crossfade skipping” issue I figured out a solution, which was to play audio through the Spotify app directly, then when it starts playing tap the speaker icon and select Sonos speakers as my source. It plays perfectly without skipping however the issue here is that volume control for Sonos via Spotify is truly dumpster fire. 

 

This skipping is very specific, maybe someone else has had it and found a different solution much like the Spotify workaround for Crossfade. 

 

Any thoughts?

Diagnostic # 1943234122

*Reposted here and deleted other thread*


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Userlevel 7
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Closed as a duplicate of