Controllers and Music services

For some reason my Sonos 1 has lost contact with my NAS.I also use Sonos 2 and it connects to the NAS without any problem (at least at the moment it does).I’m running Mac OS 13.5 on my MacBook Pro and OS 16.5.1 on my iPhone.I’m using a MyCloud NAS connected to my router.I’ve tried re-entering the path for my NAS (//MyCloud-0S3D6K/Public/music) to no avail.Any suggestions???Thanks

I have tried everything that has been written about getting this update to work. I just received my new 2023 MacBook Pro and am attempting to use the Sonos controller on it. The OS Ventura 13.2 hasn't changed from my previous 2017 MacBook Pro. I have deleted the Sonos app, fully, and tried downloading and installing from the Sonos download area. The refuses to update or find my system. I have been in the Beta group so that my be adding to the issue. The Sonos apps work fine in iOS on iPhone 14, and 3rd Gen iPad Pro. So far, nothing seems to work on my MacBook Pro where all the music files are stored. Any suggestions will be appreciated.

Until recently I used a Western Digital NAS Drive (My Cloud Home) to connect my Music Library to my Sonos (S1) system.This has stopped working because WD has withdrawn support for SMB1. Having spoken with the Tech Support teams at both WD and Sonos, the only solution is to ditch my current Sonos system (10 devices) and upgrade to S2 devices in order to access my Music Library. Naturally I don’t want to do this given upheaval and cost.So I have 2 questions:Has anyone found a way round this problem to connect My Cloud Home to a Sonos S1 system? Is there an alternative NAS Drive which will work with Sonos S1 and provides SMB1 support?I appreciate your help and suggestions.    

Sonos used to play KRCL.ORG with no problems.  now when I attempt to play it no longer does.  I’m located in Germany and still connect from any other streaming device with no vpn so I know KRCL isn’t geo blocking.  Any ideas?

I am really tired of this issue where the Sonos app for Mac attempts to update itself but fails with an error. Question on this topic keep getting closed but the company is not actually solving the issue! The solution is to go the web site and manually download the latest version of the app. Fine, but then don’t waste my time with this fake self-updating that doesn’t actually work; just take me to the web site to start with.

I have a Samsung S10 and the Sonos App won't let me use my on-phone music library.Whenever I enter the file path, the App reports 'storage cannot be found'.I've tried changing the file path, enabling access to files and have spent hours trying to establish how to allow the Sonos App to access my music collection, so any help will be greatly appreciated?

HelloI’d like to know if can enjoy dolby atmos of the Amazon unlimited catalogue if I ad a sonos submini and two sonos one to my bar sonos bean 2Thanks

Multiple Spotify playing no longer possible?I cannot play different Spotify songs in different rooms. Seems new.  i.e. be playing one song in the kitchen and a different song in the living room. Now what happens, I have one song playing in one room and if I start playing a song in another room, the first room stops playing. Sonos playing a Spotify song also stops if I listen to music using the iOS Spotify app, annoying for when I’m out of home, those at home the music stops playing on my Sonos. This was always the case when listening to the Spotify app on multiple devices like an iPhone and a desktop computer, however Spotify on Sonos you could always play multiple streams at once. Issue also happens when using Sonos app to play, not using Spotify connect with their own app. Highly frustrating. Anyone else?

Evert time try to get to my Sirius XM in the sonos app it says “Sorry something went wrong. Please try again. I have to reauthorize my XM account with username and password. I can then access all channels. The next time I again try to access all channels I get the same message and have to reauthorize the account. This is also happening on my wife’s sonos app as well. Is this a Sonos App issue?

Due to the problems with S2 app I downgraded to S1 and the system works well. The issue is a irritating upgrade notification shows on the top. Anyone help me to remove it. I really hate S2 app. 

Sonos TuneIn: How to remove a radio station from 'My radio stations'?

I am running a Buffalo NAS (fixed IP) on a Mac network. When I try to connect the music library to the NAS I get “Check user name and password” which it doesn’t have if SMB is ON on the router, or Access Denied if SMB is off.

I cannot connect Sonos app to Spotify or connect from Spotify app to Sonos. I get an error unable to add account every single time. I have had zero issues for years and now I’m stuck with this. I have tried every single suggested fix multiple times. So incredibly frustrating. They say this was a known issue that was resolved 22 days ago, but clearly it is not. Does anyone know the solve to this? 

Why is the Sonos update process such a mess?   EVERY time the update note comes on, which is WAY too frequently, I know I’m in for a headache.   I see no reason on Earth for it to be such a never ending disaster.   This time it doesn’t even get past the “update starting” phase where it just kept circling with no end.   I’m running Windows 11 latest update and also Windows 10 latest update.  Problem is identical on both computers.

I work every other weekend. So on the days I work I have the alarm (my fav radio station) going off at 5:30 and 6am with increasing volume. Works great! So when I don’t work I want to start my alarm routine at 6am with a lower volume. I can’t program this! I always get a message “Unable to save the alarm. There is already an alarm for this room at the specified time.”  I obviously don’t want to select both at the same time! I want to use the quieter alarm when I’m not working! Help!

Has anyone experienced any connectivity issues with Sonos speakers after a recent software update? Looking for possible solutions or troubleshooting tips

I wanted to play Apple Music via Sonos, the Sonos App said I needed to reauthorize, OK, I’m happy with that.BUT Sonos App said before I could reauthorize I *MUST* upgrade Sonos system?I was running S2 15.5 (last months release), and was forced to upgrade to 15.6 (release today) before it would allow Apple Music to reauthorize?Is this a new requirement, to reauthorize Apple Music you must be running latest software?

I’ve been trying to install the Libby service for the last 24 hours with a consistent issue: I kept getting the error message, “unable to browse music.” I keep removing and reading, giving it awhile, then checking. Same result. Any ideas? I’ve tried to unplug speakers and plug back in.

I’m trying to give my Android Pixel 6 phone access to my Synology 1522 music library. I believe the attached screenshot is where I do that. If so, I can’t get past inputting what I think is the required information. Hopefully one of you will know if that’s true. Regardless of whether what I’m entering is right or wrong, when I click OK, nothing happens. The only option is to click Cancel. Suggestions?

I realise that this can be a Spotify issue or some hack on my network starting this random playoff loud music. I raised a case with support that could tell me the phone and model that the command to start playing this unknown song from Spotify at 95% volume while I was sleeping came from.But as I cannot figure out which device is starting the music and why, I would love to be able to restrict access to my Sonos system to narrow down what causes this horrible event.I just experienced this wake-up call again at about 2:45 tonight and sent diagnostic 213402988. Same strange music at 95% volume but this time in a different room called “Badeværelse”.Is it possible to get the actual device name? And maybe even the Mac address?Does anyone know how to fix this? Or can anyone from Sonos support see anything useful in my diagnostic 213402988?This may not be triggered by Sonos, but my Son

I have a long house, that is covered with multiple starlink mesh nodes. In most rooms I have S1 speakers throughout the house with a larger set up in the living room. No speakers are wire connected.When I try group all speakers, I'm presented with the “Wireless range extender” error.  Wireless range extender Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won't be able to play music in that group. To ensure playback in all grouped rooms, you'll need to permanently wire a Sonos product to your router.

Hi,I have quite happily played my music, stored on a Synology 218+, on both Play 5 and Play 1 for several years. I updated the Sonos S1 app on my Windows 10 PC today. Things were fine initially, but when I added a couple of folders to Music Library I got the dreaded “access denied” message when attempting to listen on Play 5.Having had a similar problem a few years ago, I started ploughing through “access denied” solutions, to no avail.What baffles me, though, is that I can successfully listen on Play 1 to music stored in the same library (using the same app on the same PC). How can that be?I should add that the same problem exists when using my Android phone, i.e.access denied for Play 5, fine for Play 1A.

I have had a recurring problem pretty much since Day 1 with the error message ‘No search results found. No services set up on your system’. I currently, and have always, used Spotify which works seamlessly from a streaming perspective, plus when the search actually works.Once i force close the app (iOS) and re-open, the search works again. I have tried uninstalling and reinstalling etc.My current set up isBoostBeamAmp (2 x Sonos One as surrounds)Five OneI have searched the forums and can’t see anyone having this problem before. The constant need to quite the app and re-open is quite annoying!Any help appreciated 

This morning my app informs me that BBC 6 Music is no longer available on BBC sounds on Sonos. (I have checked and other BBC stations no longer work).  It was working perfectly fine until about 10am. 

I have had this issue for a long time playing music from my music library from the S2 app on any ios device (iphone, ipad) the artwork doesn’t show in the now playing box while playing from one song to the next.  If I press pause the artwork immediately shows.S1 app works fine with no issues (I downgraded one of my speakers to test) as well as desktop app, but the ios with the S2 app has this issue.Is this a bug with the app?  Is there anything I can do to fix?  It works with S1, but I read that S1 is using SMB1 whereas S2 can use SMB2 or higher? It’s so annoying not to see the artwork of the song that is playing, any help or insight on what would be causing this would be great. I also read several other similar problems on here, but I don’t see any definitive fix. Router = Netgear Nighthawk with Attached storage via USB to the router.Thanks