Sonos S2 App on my Android has the wrong email address for me. The steps to change the email require signing in first which clearly cannot be done since it is the wrong email. On my PC my Sonos account is fine and has the correct email address. In fact from my phone app I click reset password and it sends it to my correct email address! So how the heck do they have the wrong email for the log in? it is a vicious loop that gets me nowhere, so dissapointed
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Have you read the manage your account FAQ?
If that isn’t working, I’d recommend you call Sonos Support directly to discuss it.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.