Answered

Wrong Email at log in on Android Sonos S2 App

  • 4 November 2023
  • 1 reply
  • 68 views

Sonos S2 App on my Android has the wrong email address for me.  The steps to change the email require signing in first which clearly cannot be done since it is the wrong email.  On my PC my Sonos account is fine and has the correct email address.  In fact from my phone app I click reset password and it sends it to my correct email address! So how the heck do they have the wrong email for the log in? it is a vicious loop that gets me nowhere, so dissapointed

icon

Best answer by Airgetlam 4 November 2023, 04:30

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Have you read the manage your account FAQ?

If that isn’t working, I’d recommend you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.