Controllers and Music services

Sonos suddenly stopped working, and when trying to re connect, an error 500 occurs saying that we can’t configure your Spotify account at the moment.What to do?And no “restart router” answers, please.

Previously, we had our album artwork showing correctly on our PC Controllers and o our phones (iPhone and Samsung Galaxy) My partner has poor eyesight, so relies on the artwork to identify the album he wants to play. Now, the artwork isn’t showing on either phone, but it is there in both PC’s Controllers?We have done a Music Library update on both controllers, but the problem is still there.Can you help please?(As we have an older Sonos 5, we are still on Sonos S1 system)

I switched from a Sonos S1 networked system using NAS drive to just using the music off my computer.  Upon doing this and updating my system software - the 2 CR200’s no longer work.  I read some previous posts that the using a networked system - the CR200’s will still work.  Do I have to switch back to my NAS drive or is my CR200’s finally dead?  Thanks Brian

Hello,I have iTunes 12.12 on a Windows 11 PC.  I have lots of iTunes Playlists, but I do not know where on the PC they are stored.My iTunes Media Folder is set to D:/iTunesLibrary.I have set the Sonos app to look for my Music Library in D:/iTunesLibrary and also a folder called D:/iTunes.  I have imported the PC’s music library numerous times into Sonos, and the mp3 files appear, but the playlists do not appear in the “Imported Playlists” area.I have previously imported the folder C:Users/Username/Music into Sonos, and that has not caused the playlists to appear.  Evidently the playlists are in none of these three folders (??).Can anyone suggest1- How can I ask my Windows PC “In which folder on this PC are the iTunes playlists located?”or2- Any suggestions for how to make the playlists appear in the Sonos “Imported Playlists” tab?

When  I hit ther green dots to the right of My Stations, the only thing it offers me is “Remove from My Sonos.” I want to add stations. Any suggestions on how to fix this problem? Thanks.

Hi, I have my Sonos App language set as English / UK, my Spotify App is set to English / UK, my Samsung mobile is English / UK.When i access Spotify App native, it is correct and text / titles are in English.When I access the Spotify service from my Sonos App (embedded), it shows up with German or French headings.  If i then click the ‘pop-out’ icon to jump out the Sonos App to Spotify (native), the language headings are all English as I’d expect.  But close it down and drop back to the Sonos App view of Spotify and its German / French!?I have checked every language option on Sonos App, Spotify and Android and even confirmed on a web browser log-in and its all flagged correctly for me, as English - open Sonos App and its incorrect.Can anyone help here, user error or issue on the Sonos side?Thanks in advance

Recently updated my Mac to Ventura and it will not AirPlay to any of my Sonos speakers. It sees them, shows as connected but zero audio. I thought it may relate to HomeKit so added all speakers in there. They show up but with a banner saying something like ‘This device is not compatible’.Under previous OS I had no problems whatsoever. Should add that AirPlay from my iPhone & iPad works perfectly to all speakers & rooms. Issue seems to be 100% with the Ventura OS. Any thoughts?

Anyone have problems with system slow to respond, only has since latest update.

Hi thereI have SONOS set up in our main home with access to Apple Music and Amazon Prime Music.I understand that in the network in our holiday home, I need a different account. However, if that 2nd account is with a different email address, I am unable to connect the Apple and Amazon streaming services since they are linked to my main account.Would anyone have any ideas on how to work this out? Thanks!

For some reason my Sonos 1 has lost contact with my NAS.I also use Sonos 2 and it connects to the NAS without any problem (at least at the moment it does).I’m running Mac OS 13.5 on my MacBook Pro and OS 16.5.1 on my iPhone.I’m using a MyCloud NAS connected to my router.I’ve tried re-entering the path for my NAS (//MyCloud-0S3D6K/Public/music) to no avail.Any suggestions???Thanks

I have tried everything that has been written about getting this update to work. I just received my new 2023 MacBook Pro and am attempting to use the Sonos controller on it. The OS Ventura 13.2 hasn't changed from my previous 2017 MacBook Pro. I have deleted the Sonos app, fully, and tried downloading and installing from the Sonos download area. The refuses to update or find my system. I have been in the Beta group so that my be adding to the issue. The Sonos apps work fine in iOS on iPhone 14, and 3rd Gen iPad Pro. So far, nothing seems to work on my MacBook Pro where all the music files are stored. Any suggestions will be appreciated.

Until recently I used a Western Digital NAS Drive (My Cloud Home) to connect my Music Library to my Sonos (S1) system.This has stopped working because WD has withdrawn support for SMB1. Having spoken with the Tech Support teams at both WD and Sonos, the only solution is to ditch my current Sonos system (10 devices) and upgrade to S2 devices in order to access my Music Library. Naturally I don’t want to do this given upheaval and cost.So I have 2 questions:Has anyone found a way round this problem to connect My Cloud Home to a Sonos S1 system? Is there an alternative NAS Drive which will work with Sonos S1 and provides SMB1 support?I appreciate your help and suggestions.    

Sonos used to play KRCL.ORG with no problems.  now when I attempt to play it no longer does.  I’m located in Germany and still connect from any other streaming device with no vpn so I know KRCL isn’t geo blocking.  Any ideas?

I am really tired of this issue where the Sonos app for Mac attempts to update itself but fails with an error. Question on this topic keep getting closed but the company is not actually solving the issue! The solution is to go the web site and manually download the latest version of the app. Fine, but then don’t waste my time with this fake self-updating that doesn’t actually work; just take me to the web site to start with.

I have a Samsung S10 and the Sonos App won't let me use my on-phone music library.Whenever I enter the file path, the App reports 'storage cannot be found'.I've tried changing the file path, enabling access to files and have spent hours trying to establish how to allow the Sonos App to access my music collection, so any help will be greatly appreciated?

HelloI’d like to know if can enjoy dolby atmos of the Amazon unlimited catalogue if I ad a sonos submini and two sonos one to my bar sonos bean 2Thanks

Multiple Spotify playing no longer possible?I cannot play different Spotify songs in different rooms. Seems new.  i.e. be playing one song in the kitchen and a different song in the living room. Now what happens, I have one song playing in one room and if I start playing a song in another room, the first room stops playing. Sonos playing a Spotify song also stops if I listen to music using the iOS Spotify app, annoying for when I’m out of home, those at home the music stops playing on my Sonos. This was always the case when listening to the Spotify app on multiple devices like an iPhone and a desktop computer, however Spotify on Sonos you could always play multiple streams at once. Issue also happens when using Sonos app to play, not using Spotify connect with their own app. Highly frustrating. Anyone else?

Evert time try to get to my Sirius XM in the sonos app it says “Sorry something went wrong. Please try again. I have to reauthorize my XM account with username and password. I can then access all channels. The next time I again try to access all channels I get the same message and have to reauthorize the account. This is also happening on my wife’s sonos app as well. Is this a Sonos App issue?

Due to the problems with S2 app I downgraded to S1 and the system works well. The issue is a irritating upgrade notification shows on the top. Anyone help me to remove it. I really hate S2 app. 

Sonos TuneIn: How to remove a radio station from 'My radio stations'?

I am running a Buffalo NAS (fixed IP) on a Mac network. When I try to connect the music library to the NAS I get “Check user name and password” which it doesn’t have if SMB is ON on the router, or Access Denied if SMB is off.

I cannot connect Sonos app to Spotify or connect from Spotify app to Sonos. I get an error unable to add account every single time. I have had zero issues for years and now I’m stuck with this. I have tried every single suggested fix multiple times. So incredibly frustrating. They say this was a known issue that was resolved 22 days ago, but clearly it is not. Does anyone know the solve to this? 

Why is the Sonos update process such a mess?   EVERY time the update note comes on, which is WAY too frequently, I know I’m in for a headache.   I see no reason on Earth for it to be such a never ending disaster.   This time it doesn’t even get past the “update starting” phase where it just kept circling with no end.   I’m running Windows 11 latest update and also Windows 10 latest update.  Problem is identical on both computers.

I work every other weekend. So on the days I work I have the alarm (my fav radio station) going off at 5:30 and 6am with increasing volume. Works great! So when I don’t work I want to start my alarm routine at 6am with a lower volume. I can’t program this! I always get a message “Unable to save the alarm. There is already an alarm for this room at the specified time.”  I obviously don’t want to select both at the same time! I want to use the quieter alarm when I’m not working! Help!

Has anyone experienced any connectivity issues with Sonos speakers after a recent software update? Looking for possible solutions or troubleshooting tips