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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,144 Topics
  • 55,702 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8144 Topics
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discokasperContributor I
posted in Controllers and Music services
Button for smartthings

Hi community!I have a Smartthings hub and I can control my Sonos from my Smartthings app. The wife would like a button/control on the wall to turn Sonos on/off. Any suggestions on this? Thanks so much :-)Kasper

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melvimbe
1 year ago
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FattireContributor I
posted in Controllers and Music services
Help

At work my boss has his own Spotify account on his iphone.I have my own Spotify account with an android phone. We each added our Spotify accounts to Sonos app with different names.But my account will not display. It defaults to his account. We have my name checked on the Sonos app. How do we get both accounts to work on the Sonos app?

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controlav
1 year ago
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Jodi66Contributor I
asked in Controllers and Music services
S2 App

I am using an iPad with iOS version 10.3.4 and wondering if there is an earlier version of S2 that will still work on my iPad thx

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controlav
1 year ago
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MarcioABContributor I
asked in Controllers and Music services
Sonos S1 no longer finds NAS network path

This issue is similar to “Sonos no longer finds NAS network path” but is S1, the library is very small and the ping to the router where the NAS is seems to be fast. Router (Nighthawk R7000) has a small USB-HD connected as a network folder. All accesses with NO password.My desktop (Windows 10) is able to connect as network location but Sonos S1 (from desktop or Android App) is not, that means, S1 is not able to add a music library as a network device.The error is related to "Server stack" (error 900).Like the other question, this was working fine for years and for months now Sonos no longer accesses the music library. No idea what could be changed in my system.Think I have tried all net-basic things but no luck. Need help. Any advise ?

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1 year ago
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CheriseContributor I
asked in Controllers and Music services
My Sonos no longer plays my amazon playlist!!

Hi, I recently updated my Sonos, (all seemed normal) I then came to play my playlist from Amazon and I keep getting the error message ‘cannot add songs to the queue’. It only does this to my playlist, (my husbands, kids etc all play fine!) with no other information. My playlist isn’t particularly long (500ish songs) and if I can’t resolve this my Sonos is pretty much useless for what I want to use it for! Can anyone help? Thanks so much.

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1 year ago
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RenneboContributor I
asked in Controllers and Music services
Spotify randomly stops playing

I have had my Sonos setup for quite a while, but over the past week the sound randomly dissappears when listening to Spotify. When listening to radio the problem doesn't occur. How do I fix this? 

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1 year ago
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BeertownContributor I
asked in Controllers and Music services
Can I use Tidal app for PC or must I use the Sonos app?

The Tidal app for PC doesnt seem to find my Sonos products. Must I use the Sonos app when playing from a PC? The Tidal app finds my chromecast and I think Spoitfy also used to find my Sonos speakers.. Not the end of the world, but i prefer the Tidal app (esp for searching). (this has probably been asked a thousand times but I cant find any answers here or on reddit)

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1 year ago
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chrisannesamTrending Lyricist I
posted in Controllers and Music services
Sonos Play 5 cannot play NAS music anymore

My Play 5 v1 was working fine a few days ago.  I can browse my music on my Synology NAS via wifi network but it no longer plays. I get the error message unable to play xxx access to my server denied. I have tried rebooting everything. There have not been any updates in this period. Anyone any ideas? 

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1 year ago
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SleepyRobotTrending Lyricist III
asked in Controllers and Music services
Queue search results

Hello,Does anyone know if it's possible to add all the results from a search "on this mobile device" to the queue at once? I assumed maybe it would load all the tracks if i just started to play one but it doesn't. It only adds that one track and starts playing it. I'm problaby just looking in the wrong place or missing something because it most be possible right? Looks like a basic function to me. Adding all the tracks one by one is not very user-friendly. I'm on android and have the S2 app. 

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S
1 year ago
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Keir HamiltonContributor I
asked in Controllers and Music services
App Password Details

When i enter the password on the Sonos website it allows me access to my account however when i use the same log in details and password on the App it says i have entered the wrong details. Can you please help?

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jgatie
1 year ago
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teemacsContributor I
asked in Controllers and Music services
Sonos app won't update

I have acquired a Sub Mini to add to my Beam. I have to update my app on my Android Phone. App refused to update. Remove app from phone, as recommended by Sonos chat. Now I can’t even reload it, so all Sonos products now helpless. Phone software up to date, so not that.

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1 year ago
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Dan GainorContributor I
asked in Controllers and Music services
I bought a new computer and now my Sonos app tells me everything is "incompatible"

I have three Sonos speakers and I love them. But I guess my soundbar is technically “S1” and when I installed the Sonos app on my desktop everything broke. Then I called support and the guy basically told me to give up on my soundbar and that the phone app can only help me with S2 compatible tech. His other solutions wanted me to connect directly to the router with wires I don’t have. This is nuts. I bought hardware from Sonos, it’s THEIR job to make the app work, not mine. So, rather than rely on Support (that used to be helpful) or massively complicated support docs about downgrading my system, I figured I’d ask others who live IRL.

25312
Corry P
1 year ago
firecodeny
firecodenyContributor I
asked in Controllers and Music services
Apple playlist not coded

All of a sudden my Apple Essentials Playlist is come up not encoded correctly , whats that about?Is there anyway to correct this issue.Thanks 

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Corry P
1 year ago
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mattjazzContributor II
asked in Controllers and Music services
Sonos S1 app

Hi,I have an original Sonos amp linked to Alexa which works fine via voice control. My problem is when I try to use the S1 app. Every new day that I try to use the app it won’t connect to my amp, I have to turn the amp off at the wall and then when it reboots I can use the app, for a day, then it won’t connect again. I am using the app on Apple if that makes any difference.Needless to say, it is very frustrating so would appreciate any advice please.  Thank youMatt

27316
Ken_Griffiths
1 year ago
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LouiePContributor I
asked in Controllers and Music services
Unable to connect to Sonos. Let's fix it

Purchased Sonos Arc last night and I keep getting the error message Unable to connect to Sonos. Let's fix it. It connects and drops all the time. I have an iPhone 14 and also tried using my iPad as the controller and same issue.  Sonos tech support really couldn’t help me via online chat and to call Monday. Can some shed some light on this issue? Love the sound and don’t want to return. 

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L
1 year ago
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Potato7966Contributor I
asked in Controllers and Music services
Apple Music 3 Months promo

I purchased a new Era 100, and I hit on skip on the promo when setting up the device. Now I cannot find the promo in the Sonos app. How do I get this promo?

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1 year ago
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rccpaContributor I
asked in Controllers and Music services
transfer sonos to new pc from dying Mac

what is the best approach to transferrring existing sonos system from dying mac to new windows pc 

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jgatie
1 year ago
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mo.magsTrending Lyricist I
asked in Controllers and Music services
spotify adverts

Had Sonos since 2015. Great product. We used to play Spotify a lot. No issues until few weeks ago. No matter the category after few songs adverts appear, especially Metallica, and - nothing - system goes on pause. Have cleared cache, rebooted router, no difference. Yes we've always had adverts, including "listen to these and get 30 min advert free", which has disappeared. Don't have this issue if we play music via Sonos Radio. It's only started since Metallica appeared. 

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1 year ago
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PrettyFlyContributor I
asked in Controllers and Music services
iOS app services refreshing/blinking

Hello Community,I have the exact same problem as described in the closed topic “iOS app services refreshing/blinking”.I can not use the search function on iOS app. When I search it shows the results but they always flash up and when I select the service to show i.e. all albums it flashes back to the main search. I have the exact same problem on multiple iphones but not on the Sonos Mac app.I tried delete, reboot and reinstall on iphone but without success. I also remove apple music service and put it back in but also no success.Any ideas?

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P
1 year ago
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Samuel24Contributor I
posted in Controllers and Music services
Spotify Sound quality - in Sonos app vs Airplay

Hi all, Is there any difference to the sound quality when streaming from Spotify from within the Sonos app vs in Spotify app and airplay?I have 2 x Era and sub connected.  thanks sam 

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1 year ago
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DavidP1403Contributor I
posted in Controllers and Music services
Add/Replace Queue Options In Browse

Hi, Is there any chance of looking at the sequence of options when browsing in music services so that the ‘Add to end of queue’ and ‘Replace Queue’ are not beside each other? Very easy to hit wrong option and end up losing list without any warning. Other option would be to put an ‘are you sure’ step in the process if you choose the ‘Replace Queue’ option.  Thanks, David

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Corry P
1 year ago
Chopdog
ChopdogRenowned Enthusiast I
posted in Controllers and Music services
Apple Music on Sonos now supports Infinity playing but the Mac app doesn't!!!

If you listen to a song on Apple Music, when your playlist stops, if you have infinity ticked, it continues to play artists like that. Sonos is now supporting that. I’ve had the Sonos (latest software) continue playing after an album similar tracks. This is new.Except the Sonos Mac app doesn’t show it’s still playing, what it’s playing or the ability to stop!!! So you have to tap the speaker (or use the little widget I am using also).Looks like Apple have unlocked a feature and the Sonos Mac app (don’t know about others) is needing to catch up.

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Corry P
1 year ago
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MichnardContributor I
asked in Controllers and Music services
Canadian having trouble with CBC Radio via Tunein

Canadian user here having issues listening to CBC radio1 through TuneIn radio. It has become incredible annoying to try to listen to the radio through TuneIn over the past few weeks as every few minutes the program cuts out to hear the”tunein theme”, and then tunein ad after tunein ad. This is a new problem, and is driving me crazy. I have updated all apps and operating systems. This issue DOES NOT HAPPEN on other Tunein Radio channels.Does anyone have any advice? Please. 

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1 year ago
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FrancisRogerContributor II
asked in Controllers and Music services
Updating whilst units are in different locations

HelloQUESTION ! From my MacBook I cannot update my Sonos 2 in Greece since my Sonos 1 in Germany seems to block the updating as I read online.How can I solve this problem ? This is a QUESTION.

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106rallye
1 year ago
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edfoshoContributor II
asked in Controllers and Music services
New Search and YouTube Music

I recently have been able to use the new search tool in the Sonos app (Android, UK).I've noticed it doesn't return any results for YouTube Music - has anyone else seen this?

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Corry P
1 year ago
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