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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,477 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8478 Topics
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CWTLContributor I
posted in Controllers and Music services
Windows 10 computer can't find my existing Sonos system, in order to play music library

This seems to be a common problem but the common suggestions won’t fix mine. I had to re-install Windows 10 recently, along with all programs. I downloaded and installed the Sonos application in order to play my music library from the computer, properly set all firewall exceptions, etc., and my computer cannot find my “Sonos product”. The computer is directly connected to the internet/wireless router and my connect:amp and components are connected via wifi. All music streaming services are working properly, after some excellent expertise from Sonos support. Before I bother them again on this problem I’d like to try to resolve it myself, if that’s possible. Can anyone offer a suggestion?

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1 year ago
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Dickie DContributor I
asked in Controllers and Music services
Unable to access music library using Mac Monterey 12.6

How to access playlist?  Shows available but will not play.  We have gone to system preferences/security privacy/privacy tab/full desk access.  It still doesn't work.  What should we do? 

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1 year ago
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Mlimas2Contributor I
asked in Controllers and Music services
“This song is not encoded correctly” - a Sonos response to some of my itunes music

I am requesting some feedback for a recent problem I have encountered with my iTunes music playing on my Sonos system. Two weeks ago, I encountered the following message-the song is not encoded correctly-when playing some music on my iTunes playlist.  The problem does not appear to be widespread as I can play from my music library w/o encountering this situation.  However, I don’t know the extent of problem as I have nearly 20K music files in my library.  The problematic files have the same file extensions as these that Sonos still recognizes-mp4.  At this point, I am using roam, arc and port as my Sonos sound backbone.  Any thoughts?  Thanks.

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1 year ago
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Gene_10Contributor II
asked in Controllers and Music services
Sonos in two homes - Two Apps - Same Account?

I have two homes, one with Sonos first generation products and the 2nd home with newer generation Sonos product.  If I keep the first home on the gen1 app, can I just set up the 2nd home on the new app but use my same Sonos account for both apps.  Looking for any suggestions as to how best utilize my Sonos products at both locations.  Thank you.

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1 year ago
Nos SONOS
Nos SONOS
posted in Controllers and Music services
Crap 15.5 Version

Please SONOS, stop to multiplie version and correction  ...This last version is * (sorry for bad language, but it’s real)  ... what crippy buffering with MUSIC (IOS / MACOS), ½ chance lost surround, …The 15.2 was a “good “ version : rounded sound, audible vocal, … but since … horrible bass, few clicking during play, highest variation during movie, pffff …PLEASE, STOP, and FORWARD version … *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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1 year ago
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WileyContributor I
asked in Controllers and Music services
adverts with spotify premium

Had sonos linked to a Spotify premium account for about 5 years now & having upgraded I now get adverts playing utilising my premium Spotify account!! How can resolve this annoying situation?? 

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1 year ago
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Anonymous
asked in Controllers and Music services
Sharing Application

How to put a second family person on the Sonos application. Thank you

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1 year ago
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Christine_5Contributor II
asked in Controllers and Music services
Can No Longer Play Pandora

I’m in the Sonos Beta version of the app and suddenly cannot play Pandora. I’ve tried quitting the Sonos app, removing Pandora and adding. I’ve authorized it today several times. The problem is on iPhone, iPad.The SONOS app on my laptop will not update.

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melvimbe
1 year ago
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gswoodsContributor I
asked in Controllers and Music services
some music library files will not play

I haven’t seen this exact problem mentioned, apologies if I just missed it.I have an issue where only some of my music library files will not play on Sonos. If one of the “bad” files is in the queue, it will play the first few seconds, then switch to the next file. Often these occur in clumps, where several files in a row won’t play (but the rest of the files from the same album will). As far as I have been able to tell, once the problem is occurring, it’s always the same files that won’t play, but the problem is intermittent (for example, a set of files that I couldn’t play yesterday are working fine today). The same files always play fine using other apps such as VLC or Rythmbox (Linux). I have seen both OGG and MP3 files exhibit the issue. To control my system I use the Sonos S2 controller running on a Windows 10 system, or the Android app running on various devices. In each case the music files are being accessed from a Samba server (SMB) running on a Raspberry Pi 4, from an extern

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Stanley_4
1 year ago
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CapeCodGregHContributor I
asked in Controllers and Music services
Can't get Sonos Controller S1 running on MacBook Air/Ventura/M2

Hi.  I just got a new MacBook Air with Ventura OS and M2 chip.  I migrated all apps including the S1 controller from my old MacBook.  The app started but I could not access my music library and it told me I needed to update.  Update attempts failed so I uninstalled the app, and now I cannot find an installation file to install S1 on Ventura.  Where can I find that file, and should I be able to get a “latest version” running on Ventura so I can use my Music Library again? Thanks,Greg

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Airgetlam
1 year ago
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Bhuna OverlordContributor I
asked in Controllers and Music services
Song not encoded correctly after Spatial update

Since the update for spatial audio was released the not encoded error is happening most of the time. This only happens when using Apple Music via the Sonos app and is not just limited to the Era 300s.  Tracks that have been uploaded using the iTunes Match service display the error but other songs won’t play either despite everything being fine before.  I can get around this playing via Airplay or deleting the tracks from my library and adding them again from Apple Music. This isn’t an ideal fix though as I have lots of music that isn’t available on Apple Music. I also have 100s of playlists and I can’t do this to every one.  I’ve tried all the troubleshooting tips that I’ve read and nothing has worked.  This is obviously an error caused by the new spatial audio music update; Apple and Sonos need to get together to fix this because it’s ruining the Sonos experience. 

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1 year ago
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zacatonaContributor I
asked in Controllers and Music services
Can't connect to music library

When I try and connect to my music library on my PC running win 11 I get the error message that computer can’t be found.  I’ve tried on 2 different machines and it happens on both.  I’ve checked and the computer names are correct. Help have a party happening this afternoon.

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1 year ago
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BertramContributor I
asked in Controllers and Music services
Unable to play music from spotify using Google assistant on Sonos One

As the title suggests, I am unable to play music from Spotify (Premium) using the Google assistant voice commands on any of my Sonos One speakers. I have no issues if I start playing music through the Spotify app, and then cast it to my Sonos One speakers via airplay. I have connected my Spotify premium account in the Sonos app, and set it as my standard service.  What am I missing?Thanks in advance.

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1 year ago
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Ramon CContributor II
asked in Controllers and Music services
bluetooth connection at the same time in move and era 300

It is possible to connect two different products (Era 300 and Move) and use them at the same time? It only let me select one of them 

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Airgetlam
1 year ago
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AmildaContributor I
asked in Controllers and Music services
iChill

Hi, I would like to connect iChill to my Sonos but it’s asking for my Sonos username. Where do I find this? 

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controlav
1 year ago
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Thewizard2000Chromatic Producer I
asked in Controllers and Music services
Sonos radio station always disable

Maybe because i do not have enough chances but every single time i found a good sonos radio station (after multiple hours of listening content) then couple months later the radio sudently come offline or disable. I do not know if eighter sonos or "tune in" streamer that do not want to pay to renew their liscence anymore. Or maybe the radio itself who do not want to stream anymore. God know why but it pretty anoying because i spend many hours to finally found something that i like for nothing. Is it a common issue?

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1 year ago
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GLO YogaAvid Contributor III
posted in Controllers and Music services
A skipping issue so specific, there has to be a solution..

Yeah this skipping issue is so finite that it is reproduced like a charm and throws everything to crap. Context: We have a yoga studio and on the studio side we have 6 Play 3’s and Sub Gen 3 and a Boost, in the lobby we have 2 Symfonisk bookshelf speakers. All teachers in the studio use Spotify. The Boost is hardwired to the router and everything else is wireless. The router is a Netgear Nighthawk running speeds I can never fathom to use and wireless connection throughout the studio is insane. I placed the Boost 6ft away from the router and both 6ft away from the Xfinity Modem. We removed our Sonos Connect, plus a Battery backup unit, all to reduce interference. We have over 16 people connected to our Sonos system, something that Sonos wasn’t prepared for apparently, most use cases never exceed 10 users, but we did. However only 1 person is connected at a time, that is it. In addition to the Teacher playing from their phone as a controller, we have an iPad that has Sonos and is connect

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Corry P
1 year ago
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Owo_ooContributor I
asked in Controllers and Music services
i cannot connect Spotify in Sonos app

There is no Spotify in the services list. 

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Jamie A
1 year ago
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GiffoContributor I
asked in Controllers and Music services
Spotify playlist won't play on sonos (but some will!)

Some of my Spotify playlists have stopped playing on Sonos.  They play on Sonos if you airplay from Spotify, but if you try and use the Sonos app to control them or if you launch from Sonos app they don’t work.  But not all of them...it's inconsistent.  The longest one is 2000 songs, but even some of the under 20 songs ones don't work.  It started happening 2 weeks ago and I can’t fix it, despite reinstalling the app, checking everything is updated, switching off at the mains, rebooting the wifi router etc.  The main playlist I’m trying to play is a copy of my liked songs so it would be quite nice to be able to …. like I always did.  Any help much appreciated, sorry if this has been posted elsewhere… couldn't spot it.

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controlav
1 year ago
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MusicMaestroFFSContributor I
asked in Controllers and Music services
When will the login problem with the Sonos app be fixed?

Based on multiple recent posts to this forum, it’s clear that there’s a serious bug in the iOS version of the Sonos app. Even if you enter your email and password correctly, you cannot log into your account, which makes it impossible to do basic tasks, such as add a new device:  I really don’t want to try the suggested workarounds, particularly since I don’t trust that they’ll work. I shouldn’t have to create a whole new account, just to connect a device, then have to re-create any other aspects of my household Sonos network, my streaming services, and anything else that the new account will require.I had been planning on buying some additional speakers, but unsurprisingly that purchase is on hold.Would someone from Sonos customer support please indicate what steps you are taking to fix a known, serious problem. Many thanks.

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Airgetlam
1 year ago
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mpdm10Contributor I
asked in Controllers and Music services
Sonos app not connecting to internet

I recently upgraded my internet to fiber.  My Sonos app keeps telling me I am not connected to the internet.  Everything else in the house is working fine and I am able to access the internet just fine on my phone.

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106rallye
1 year ago
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Benc85Contributor I
asked in Controllers and Music services
is it possible to handover the music I'm currently playing in Apple music, to play over Sonos instead?

Hi everyone. If I’m listing to Apple Music on my phone (not through Sonos), can I then go to Apple Music on Sonos and make it take over?  I think with Spotify it asks you. But I can’t seem to find it with Apple Music. i don’t want to just stream through airplay because I hate it when I open Facebook for example and a video stops my music playback.  Thanks in advance. Ben 

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1 year ago
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ZeekContributor I
asked in Controllers and Music services
music stations

We recently moved from SC to FL. System was down 7 days for the move. While in SC we were able to listen music stations Pandora and Sirius. Since starting system in FL, Sonos is not offering Pandora and Sirius under Services. Why?

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1 year ago
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Naplesnole77Contributor I
asked in Controllers and Music services
delete favorites

How do you delete a favorite channel from your listing ?

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1 year ago
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derekn43Trending Lyricist I
asked in Controllers and Music services
Playback Problems

I’m embarrassed at the amount of time I have been talking to friendly support staff recently so will mention my current problems here first.  I have a S1 system that includes three Sonos Ones (downgraded by support).  Two of the Ones (Kitchen and Family Room) work fine individually from my tablet but, when I ask Alexa to play music on either one of them, both start playing and after stopping play they are listed as a group.  Alexa can’t hear across the 2 rooms.  Is there some setting that’s wrong? A second problem is my music library located on a 1TB usb drive.  Some albums will play but when others are selected I get “unable to connect to Desktop ….”, even though seconds before I was connected ok….Is it simple or am I on to support again?   Thanks.  

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1 year ago
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