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Landground
Contributor I
May 9, 2024 7:18 AM UTC
Question

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.

So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……

Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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    52 replies

    tjus
    Lyricist I
    May 9, 2024 8:07 AM UTC

    Yes, I have this issue too.

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      Wvdwil
      Lyricist I
      May 9, 2024 9:01 AM UTC

      Hi,

      I’m experiencing the same issue. I’m moving so I wanted to install my Beam Gen2 but I had to install the new app.  

      I got in contact with support and they recommended to factory reset my soundbar. Why isn’t clear to me(issue was clearly in the app), and I pointed this out to them, but they said this would fix the issue. It didn’t fix the issue and now I have a non functional soundbar as well.

      There are clearly some issues in this release otherwise they wouldn’t release two minor versions on the same day.

      My info:

      iOS 17.4.1 on a iPhone 13  with the latest version of the SONOS app(80.00.04).

       

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        rsvane
        Lyricist I
        May 9, 2024 9:19 AM UTC

        Same issue - have tried resetting everything. Restarting router and ap. Tried with separate network just for Sonos, but nothing…

        I just got a bricked system now 😭

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          Kai7
          Lyricist I
          May 9, 2024 9:25 AM UTC

          I had the same isse, used my old Android phone, downloaded sonos app, worked and got system set up. but sonos app in my iPhone doesn't have access to the system. can try the same if you have a spare phone.

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            webmink
            webmink
            Prominent Collaborator I
            May 9, 2024 9:28 AM UTC

            One of you needs to call Sonos and get some direct support from them, this sounds like an issue that needs a technician to look at the diagnostics from the devices involved and open a ticket to get it fixed. https://support.sonos.com/contact

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              LandgroundAuthor
              Contributor I
              May 9, 2024 9:31 AM UTC

              Thanks for all the replies! At least nice to hear I’m not alone! Hope they hotfix this soon…

              My wifes phone has the old app still with access. She is now the master of our music. This will cause problems.

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                gazw50
                Lyricist III
                May 9, 2024 11:32 AM UTC

                same with me

                called sonos got no help and did not get me back online

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                  rsvane
                  Lyricist I
                  May 9, 2024 11:57 AM UTC

                  Reply from Sonos support:

                  I understand. Our developers are aware of this issue with local network access on iOS devices and are working on a solution as we speak. We don't have an estimated time for a fix now, but hopefully as soon as possible. We greatly appreciate your understanding and cooperation at this time.

                   

                  I was advised to try with an android device (phone or tablet). 

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                    Mattsw
                    Lyricist I
                    May 9, 2024 2:47 PM UTC

                    Sonos makes good hardware, it’s clear they don’t know how to make software. I’ve got three speakers that won’t play music because there’s a “connect to local network” loop that won’t end. 

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                      Da_96
                      Lyricist II
                      May 9, 2024 4:17 PM UTC

                      Got the exact same issue after updating the app.

                      pathetic.

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