- Updated to the latest Sonos app (Sonos OS=S2, Build=80.00.08).
- Tapped Soundtrack Player icon under “Your Services” on new home page.
- Soundtrack Player page attempts to load but fails. Displays “Something went wrong. Try again.” error message at the top of page.
- Soundtrack Player content displayed and worked correctly for over a year prior to this upgrade. So this is not a new setup issue… something just stopped working.
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/2d8dbe55-b152-4eb0-aca7-067ae80f1b0c.jpg)
Things I’ve already tried:
- Verified the Soundtrack Player service was working as expected as per the https://status.sonos.com/ page.
- Closed and reopened the Sonos app.
- Reauthorized the Soundtrack Player service.
- Deleted and completely reconnected the Soundtrack Player service.
I can’t think of anything else to try. We use Sonos with Soundtrack Player at two locations and are experiencing the same issue at both locations.
I would appreciate any help resolving.
Thanks!