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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 61,116 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9179 Topics
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yorkeywContributor I
asked in Controllers and Music services
Spotify no longer available

i cant see spotfy  in my sonos app anymore, what to do?

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ammoniteContributor I
asked in Controllers and Music services
desktop not responding

When trying to add music folder to SONOS desktop app I receive the following message-The computer “DESKTOP - (COMPUTER NUMBER)” is not responding.I previously had the folder loaded but the desktop app displayed a similar message when I tried to play music. I can play music through sonos from the amazon music app on my mobile without any problemsI’ve looked at various solutions but I am unable to resolve this.I am running a PC with Windows 10, I have Bitdefender security operating. The Bitdefender firewall protection rules allow sonos.exe & sonoslibraryservice.exe.

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TP_1Avid Contributor I
asked in Controllers and Music services
New Sirius XM app and Sonos integration

Is anyone able to have their favorites, identified in the new Sirius XM app (now listed under the library section), appear in the Sonos app? Looks like they need to update the interface between Sonos and Sirius XM to reflect the new structure. The sonos app currently lists what I had tagged as favorites in the old Sirius XM app but there is no way to list them any longer in the sirius XM app or edit them.

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lostb0yContributor I
posted in Controllers and Music services
Sonos S1 update problem

My Sonos S1 app on IOS is asking me to update, but when I click the update button I am taken to the S2 app update on the App Store. If I search for the S1 app on the App Store, no update is available. I have a Gen 1 Sonos Connect so can’t use the S2 app. Any help with this would be greatly appreciated.

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R W BContributor I
asked in Controllers and Music services
S2 App version 16 and unsupported iphones

I run a series of speakers, 3 x Play:3 and a couple of Sonos 1’s and also have a Roam which I am struggling with.I normally use an iPhone 6s with S2 version 15.  I can’t update this as S2 version 16 won’t work on iOS version 15.I also have an iPhone 13 running iOS 16 and it is now running S2 version 16.I foolishly tried to connect my Roam to a hotel network last week and have discovered the hard way that this is not a good thing to try - I don’t like using the Roam as a bluetooth speaker and wanted to stream direct.My iPhone 13 now says, when I try to re-establish the Roam on the network by adding it, that I have to upgrade.As my speakers are showing “SONOS OS: S2” and “Version: 15.11” I assume it wants me to update the speakers to 16.If I do this will my iPhone 6s running S2 version 15 then not be able to control my various speakers?

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jammercatsContributor I
asked in Controllers and Music services
Sonos App

When I open up my sonos app (android) i can’t add SiriusXM and the only music services showing are Last.fm and TuneIn.  I don’t even see the standard sonos music (such at Cocktail hour etc.)  We are unable to play any music!  I uninstalled and reinstalled the app, signed into my account, etc.  My husband is also unable to access anything to play on the sonos app (IOS).  Right now all we have is a very expensive TV Soundbar.

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Cavi45Contributor I
asked in Controllers and Music services
Turn off sonos system when gone and not in same wifi

Is there a way I can turn off my Sonos music that is playing after I left and no longer on the same WiFi of the system I’m trying to turn off?

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eisenb11Trending Lyricist I
asked in Controllers and Music services
Did Pandora just get dropped?

My Sonos (S2) uses Pandora for the alarm. Today woke up to beeping instead of music and Sonos says that the source is missing when I go to settings. I don’t see Pandora in the list of my services or available services. Did Pandora just get dropped?

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GarryPContributor I
asked in Controllers and Music services
Sonos speakers stopped directly playing songs from Apple music

I have a pair of Sonos 1 speakers (set up as a stereo pair), Move and a Roam speaker. All of the  speakers were working perfectly but now none of them will play music directly from Apple music. The speakers respond to the command (ex. they say now playing xxx song from Apple music but then they don’t play anything, it is just silent). They do respond to other voice commands (ex. they will tell me the weather forecast or time if I ask). The speakers work fine when I play music from my phone and connect to them through airplay but not directly. I am not sure why they stopped doing this but any advice?  Thanks

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ForrestChromatic Producer I
asked in Controllers and Music services
Problems with Sonos speaker sound synchronization

I’ve been experiencing an issue recently with my Sonos speakers, whereby when I switch to a new song, some speakers continue to play the older song, some play the newer one, some silent.  I have 2 Sonos S2, Sonos Move.I have a Netgear Orbi (802.11.ac) router.Everything here is in one room; the farthest from the router an S2 is may be about 20 ft.  So that is not an issue.My “controller” is an iPhone 15 Pro with iOS 17.1.2; my Macbook Pro 16” (Intel) is where I do a lot of my work and control Sonos.  The Sonos code on MacOS is:Version: 15.10Sonos OS:  S2Build: 76246300 Up until recently, things have worked just fine.I can’t imagine what the problem is, as bandwidth or signal should not be an issue with the relatively low proximity of the router.  So unless someone is aiming a signal jamming device (LOL) at me, I’m at a loss as to why this is happening (yes all my Sonos speakers are on the local WIFI network).I restarted the app on MacOS, no effect.The problem manifests intermittently. 

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ranash1995
ranash1995Contributor I
asked in Controllers and Music services
Apple Music not listed in add Services & Voice

Pretty much the title. I am based in Norway, my account profile is set to Norway and my AppleID is setup for Norway. None the less, no Apple Music is listed in the Add Services and Voice. My setup is a Beam (Gen1), 2 Symfoniks, a Play1 and a Play3.The iOS app has been uninstalled and re-installed after a reboot of the phone. Still no luck.Several other services are not showing up despite being supported for Norway:SoundMachineradio.netAldi life musikidagioHearts of SpaceDeezerBookmateAny thoughts or ideas on why this might be happening? 

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PeterSkurupContributor I
posted in Controllers and Music services
Problem med omauktorisering i TuneIn(new) när jag använder min iPad

Jag behövde byta lösenord på mitt konto hos TuneIn. Det fungerade utan problem. Men när jag skulle använda appen TuneIn(new) i Sonos-appen på min iPad krävde den att jag omauktoriserar mig. Vilket är rimligt. Men appen tillät sedan inte detta trots att TuneIn godkände mina nya kontouppgifter. Jag försökte lösa det genom att ta bort appen och installera den på nytt. Men jag tilläts inte installera appen. Då lämnade jag min iPad och gjorde samma försök med min Samsung-telefon. Och då fungerade det.Moderator edit:Google Translate-I needed to change the password on my TuneIn account. It worked without a problem. But when I tried to use the TuneIn(new) app in the Sonos app on my iPad, it required me to reauthorize. Which is reasonable. But the app then didn't allow this even though TuneIn approved my new account details.I tried to solve it by deleting the app and reinstalling it. But I was not allowed to install the app. Then I left my iPad and tried the same thing with my Samsung phone. An

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Rob_95Enthusiast I
asked in Controllers and Music services
is there a way to search for Atmos content?

The only thing I can find for searching for atmos content is to manually scroll through every atmos recording ever made.   I can't find a way to search for atmos recordings from for a specific composer or artist.   Have I missed something or is this just the state of things? 

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Rob_95Enthusiast I
asked in Controllers and Music services
WTF SONOS!

I'm just trying to listen to music.   Suddenly Sonos is making me reauthorize all of my accounts.   Every time I try to search for something I have to reauthorize another account.   Is this what I'm paying for when I buy a Sonos product? 

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Charly3Contributor I
asked in Controllers and Music services
Commercials when switching on

I strongly object when wanting to listen to a newscast at the top of the hour, to miss the headlines etc. because a long commercial is heard.  I do not accept this. Further the application (at lleast on iPhone) has no parameter to switch this off. I admit I no longer use Sonos or less and less because of this. I would like complete explanations. Regards 

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Willow31Contributor I
asked in Controllers and Music services
sonos stops playing spotify after few hours

I’ve downloaded a 12 hour white noise playlist on Spotify, every night I notice that it gets about 3 hours in and then just stops playing. I know the songs are not corrupt because if I play the playlist on another device, it plays all the way through. I changed broadband providers (not because of this issue) and issue still happens. I have good internet connection so wouldn’t have thought this was why. System updated.  Why does it happen?! I always wake up to the silence! 

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MarcGoldringContributor II
asked in Controllers and Music services
Can't find the Sonos app in Mac app store

I needed to delete and reinstall the Sonos app cuz that’s the only way to get it to update. Deleting it was easy but when I went to the Apple app store, I can’t find the app. What am I missing??Marc

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PerACollaborator I
asked in Controllers and Music services
Internet radio/web stream in flac. Can it be played in Sonos?

Hi!I am trying to find a way to play a web stream which is in flac. I’ve read that it is distributed in some sort of ogg container. According to this article tunein in Sonos does not explicitly support flac: Add an Internet radio station to Sonos | Sonos Is there a way to play flac web streams in Sonos? The link I am trying to play is this one from the Swedish public radio:edge2.sr.se/p2-flac

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ChuckDubCContributor I
asked in Controllers and Music services
Cant connect to music services from Sonos app.

I have been using the Sonos app with Pandora, Amazon, and Sirius music services for a long time. Recently. I cannot connect to the services via the Sonos app. I receive an error message “Unable to browse music there was a problem connecting to [music service].”  Has anyone run into this issue?

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fxsmeetsContributor I
posted in Controllers and Music services
Why is Sonos App so bad and why won't Sonos fix the problems?

I have raised this issue multiple times. Numerous users have also raised the issue. The Sonos App is clumsy, complicated, counterintuitive to use. Most importantly, IT DOES NOT WORK. It keep losing connection. I want Sonos support to stop telling me that it is because of my devices or my Wifi set-up. It is not. It is because the Sonos App is badly coded, full of bugs and quite frankly the worst I have tried of all music app, by a long shot. The hardware is fantastic. The software is simply shameful. Sonos. PLEASE FIX IT.

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Swiss_Contributor I
asked in Controllers and Music services
Sonos app on Windows 10

Downloaded and installed the latest version of Sonos for Windows 10.App successfully installed, but won’t open, clicking on the start menu shortcut does not appear to launch the app.Can’t see any associated task running in task manager.I have uninstalled the app, reinstalled, no change.Would appreciate any advice / troubleshooting steps to try. Steel Series Arctis 7+ wirelessDevice and Windows Specs:Processor    Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz   4.00 GHzInstalled RAM    32.0 GBSystem type    64-bit operating system, x64-based processorEdition    Windows 10 ProVersion    22H2Installed on    ‎24/‎01/‎2021OS build    19045.3930Experience    Windows Feature Experience Pack 1000.19053.1000.0 

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RichP319Contributor I
asked in Controllers and Music services
Dolby Atmos with Pink Floyd Take it Back

Hello everyone,I’m getting a strange problem occurring when playing Pink Floyd’s “Take it Back’ on my Era 300 via Apple Music. Although the song is Atmos encoded, when the song starts it plays as regular stereo. Atmos kicks in around the minute mark, but if I scrub forward/back, it often kicks in earlier. This is the only track I’ve encountered with this problem.Has anyone else experienced this problem? If so, any ideas on how to fix it? Or is it a Sonos/Apple issue?Thanks in advance,Rich Before Atmos kicks in  After Atmos kicks in - there’s a noticeable change in the music and the Atmos badge appears 

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roccosifrediContributor I
asked in Controllers and Music services
sonos connect + era 100. cant use them together

Is there a way to bypass using two different apps.  i have a sonos connect and a era 100

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ash105Trending Lyricist I
asked in Controllers and Music services
Napster - Unable to browse music

Been having trouble with Napster for a few weeks. Anyone else having similar issues?

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DustinBContributor I
asked in Controllers and Music services
Latest upgrade no longer connects over zScaler VPN.

The new forced upgrade no longer connects to my Sonos system. I have to disconnect from zScaler VPN (it has split horizons enabled), launch Sonos app on OSX, then I can reconnect to zScaler. Why is this? Is there some way to get around this?

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