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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,144 Topics
  • 55,692 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8144 Topics
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SilentBassContributor I
asked in Controllers and Music services
Sonos Wireless HiFi System listed as a user on my computer Windows 11

I was in my start menu and hovered over my account name and noticed another account pop up named “Sonos Wireless HiFi System”, I clicked on it, and it just basically logs back in my account. It shows up in windows settings, accounts, other users as well. Using command prompt doing “query users” only my account shows, doing “net user” the sonos one shows but list my account as admin, I am wondering if this is a normal thing, and am guessing it has to do with how the sonos app streams music off my pc to the speaker. Or if is this not normal and I need to do something about it. other information that may help OS: Windows 11 (22H2) Build: 22621.1992SYMFONISK Bookshelf Speaker Sonos OS: S2Version: 15.6 (build 74043110)Hardware Version: 1.20.3.3-1.0

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1 year ago
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Dean_HAvid Contributor III
posted in Controllers and Music services
Feature Request - Pre-Defined Old School DSPs Settings (Concert Hall, Jazz Club, etc)

Another feature request. Rather than just basic bass/treble/ambient/full adjustments for speakers, any chance of pre-configured (or configurable) DSP settings for music Sonos, you know, those “old skool” DSP settings like Concert Hall, Jazz Club, Dance, Dolby Theatre, etc to select from?For some added context and having been through MANY different varieties of music, surround sound and home theatre systems over the years. Sometimes, nothing beats good old fashioned 2.0 stereo but without the technology of today, those old systems had to use psychoacoustic trickery to make the sound more interesting/engaging, some with greater success than others Using my TruPlay’d Arc, 2 x One and Sub setup as basis, for movies and TV’s, it sounds as great as would be expected. For music as well, it’s definitely no slouch and certainly has presence and fills rooms but it’s all based on TruPlay and the room acoustics and manual adjustments of levels. The only thing I found is that it’s still somewhat di

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ratty
1 year ago
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has971Contributor I
posted in Controllers and Music services
player5

Hi support, I have installed SONOS APK on my Smartphone, it working fine, but after some months I see that I can't listen music that is on my Smartphone as before ... why ? BTW I can listen Radio by the application to my SONOS.Any advice to help me ?

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1 year ago
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Raymond973Contributor I
posted in Controllers and Music services
Appairage Sonos arc + 2 Sonos ERa 100 + Sub + 2 Sonos SL One

BonjourJ’ai fait l’acquisition de deux enceintes ERA 100 que je voulais appairer avec le système existant (Sonos Arc, Sub Gen 3, 2 Sonos SL). J’ai essayé toutes les associations possibles mais je n’arrive toujours à appairer la Sonos Arc avec les deux nouvelles enceintes ERA 100.Comment faire pour y remédier? Merci d’avance de votre réponse.Raymond

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1 year ago
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xushaohaiContributor I
asked in Controllers and Music services
Can't add music on network neighborhood

win11电脑能读到网络邻居的音乐资源，但sonosAPP添加不了该音乐资源，请问怎样解决？谢谢！ Moderator edit:Google Translate- The win11 computer can read the music resources of Network Neighbourhood, but the Sonos APP cannot add the music resources. How to solve it? Thanks!

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Ken_Griffiths
1 year ago
DJ1911
DJ1911Contributor I
asked in Controllers and Music services
Music library unavailable since software update

Hi, what happened to old fashioned “my library”?Also voice control seems to ignore my voice. Still hear “I can't understand, please use Sonos app” :-(please improve DJ 

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Ken_Griffiths
1 year ago
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SoundchasrAvid Contributor I
posted in Controllers and Music services
Best solution for wall or stand controller?

I'd like to have a controller in the kitchen that guests can use to control the music and that shows now playing info.  Either on the wall or on a stand.  I understand that Sonos doesn't make anything like this. Has anyone else come up with a solution that they like and could share?  I saw that the new Google pixel tablet has a docking station so that might be an option but don't know much about it. Thanks for any suggestions.    

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ratty
1 year ago
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VasylRContributor I
asked in Controllers and Music services
Multiple User Profiles

In the reference of ““Any idea if this support is planning? Need to separate streaming services between different accounts.

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Airgetlam
1 year ago
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AnnadaleContributor I
asked in Controllers and Music services
Trying to play Album from Spotify only get a few songs

Search in the app for an Album. This used to find albums in my collection or on Amazon or Spotify.Now with Spotify all I get is “Featured” songs and a link to open the Spotify app.Is there now way of playing whole albums from within the app any more? 

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Ken_Griffiths
1 year ago
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Mrs puffContributor I
asked in Controllers and Music services
local music library on my android phone no longer recognized by sonos

I have had couple of Sonos roam’s for about six months now. I installed the app on my android phone.  On my android phone, I have a micro SD card, that has my music library, thousands of songs. When I first was using the Sonos app, I would start it up and it would give me the choice of Sonos music, say the free stuff, Sonos radio or choosing my music library. Recently, when I start the app, I no longer see my music library that is on my android phone as a choice, only Sonos radio. I have had to upgraded a few times since I have owned them and can’t pinpoint exactly, but expect this change in behavior came after an upgrade. I looked through some of the community threads regarding issues with connecting to a music library but they all seemed to be connecting to a network connected music library device. My library is in the same device I am running the Sonos app on, my android phone. Any assistance would be appreciated. Thanks

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buzz
1 year ago
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Alpine KiwiContributor I
asked in Controllers and Music services
Sonos S2 on iPhone has black unresponsive screen

For the past 24 hours my Sonos app has only showed a black screen.  Running iPhone 13P on iOS 17 Developer Beta and latest Sonos update.  I have removed app and reinstalled it, issue remains.  Cheers for any help. 

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Airgetlam
1 year ago
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mgenthner25Trending Lyricist I
asked in Controllers and Music services
Sonos + Plex service problems this evening

I have a Synology NAS with locally stored music files that I play through my Sonos system via the Plex service. It has been working well for months but just tonight, i see that I am unable to browse my files either with the Android S2 Controller or via the Sonos App on my PC.I tried reauthorizing the service multiple times and each time a browser window opened and Plex reported that I had successfully reauthorized my account. However, when I returned to the Sonos controller, I was unable to browse my music files via the S2 App.I then deleted the Plex service (via the S2 App) and tried to re-add the service to Sonos. Initially, the App responds with “Check your network connection. There was a problem getting started….” However, there is no problem with my network connection as confirmed by my ability to post here.I have restarted everything -- router, all Sonos players + Boost, and I restarted my NAS drive. I have no problem logging into the NAS from a browser window on the PC and when

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1 year ago
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PerKingoContributor I
asked in Controllers and Music services
Telmore music does not appear in the music services list

When adding music services, Telmore music does not appear. According to everything I can find on the internet it should be there? Is there something im not understanding? 

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1 year ago
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StraboContributor I
posted in Controllers and Music services
Adding a new product on S1 Controller but app sends me to S2

Hello.I have looked through the questions and haven’t seen one similar but apologies if already asked (there was one 3+ yrs ag).I have 3 x Play 1 and 1 x Play5 which are NOT compatible with S2.I recently removed the Bridge and have now managed to connect directly….. well two of them.I left the third and now, when trying to add, tI go to Settings > System > Add Product and a pop up box says Sonos app needs updating before I can do anything else.Clicking update on that open a window which takes me to the S2 app and asks me to download that. I really need to just add the final Play 1 into the existing system but circumnavigating the command to update to S2.Any thoughts appreciatedThanks.

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1 year ago
Error when updating S2
Error when updating S2Contributor I
asked in Controllers and Music services
Problems with updating S2 controller

The S2 controller constantly prompts me for an update, however, when I try to update I get a “An unexpected error occurred. Please try again” 

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Airgetlam
1 year ago
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TLM HGBContributor I
posted in Controllers and Music services
Cant Add An External Drive to Sonos

I have been trying to add a Western Digital external drive to  Sonos on my Macbook.  The response comes back “No path to be added as a share.”  I have also tried a flash drive.  Sonos can see the subfolders on both drives.  Are there any permission issues here.  How can I get the drives to attach to the Sonos system.  The external flash drives are connected via USB (of course).

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1 year ago
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EconjpContributor I
asked in Controllers and Music services
Plex on Sonos - browsing by folder

When you use Plex server on its own (e.g. iOS app) you can review your whole library by looking at its folder structure. However, when using Plex to play on Sonos the only options are by By Artist and By Album, both relying on metadata that are notoriously dodgy. Why can’t Plex on Sonos replicate this most simple function? This is the only way forward… I am still using S1 - not sure whether it is worth investing in an upgrade to S2...

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106rallye
1 year ago
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rmarschnerContributor I
asked in Controllers and Music services
Sudden S1 non-connectivity

After years with only the occasional lost connection, my old S1 system cannot be found by the S1 controller, either on my iPhone or my MacBook Air.  Literally overnight -- boom; no way toreach any of the four series one Sonos components.  Have rebooted everything, reloaded the controllers -- nothing helps.Any ideas, anyone?

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1 year ago
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Rex BlockAvid Contributor I
asked in Controllers and Music services
Android App always wants to jump to an empty queue

After the latest app update, when you tap on the Sonos Android app, it always wants to display an empty queue, even if the queue is empty or not in use. There is nothing to clear, edit, or save for later.  Why does the app default to showing something that is not in use when it really should be showing the devices on the network? To be clear, it only appears when you’re bringing the app back from sleep, but it’s annoying and not at all relevant, and it never behaved this way before. 

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1 year ago
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hughjarvisTrending Lyricist I
asked in Controllers and Music services
how do I stop the queue from loading when I open the app

After a recent upgrade, when I open the Sonos app on my Android (Moto Edge) phone, the queue pops up. I don’t use the queue so it’s just an annoying barrier to entering the app to play my music. I can’t see any way to stop that from happening. Has anyone else solved this..? Thanks!

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Corry P
1 year ago
melvimbe
melvimbe
posted in Controllers and Music services
Feature Request: Bluetooth remote paired to Sonos rooms

Somewhat on the heels of Sonos having to remove lock screen controls, would it possible to add the ability to pair a bluetooth remote with a Sonos speaker/room?  The below is the sort of device that I am thinking of https://www.amazon.com/Chubby-Buttons-Splash-Resistant-Smartphone-Snowboarders/dp/B07FBQ3PCF/ref=sr_1_15?crid=1M6CNFWFSGDX9&keywords=bluetooth%2Bremote&qid=1691152609&sprefix=bluetooth%2Brem%2Caps%2C126&sr=8-15&ufe=app_do%3Aamzn1.fos.18ed3cb5-28d5-4975-8bc7-93deae8f9840&th=1 The idea is that you could pair a bluetooth remote to a room for basic controls, and function pretty much like the ikea remotes and lutron remotes do, but without utilizing wifi or requiring  purchase of a hub.  I am not sure that Sonos speakers would have the hardware for this. Speakers that do not have bluetooth, only BLE, probably not.  Even those with bluetooth (as a sink), possible not. The speakers may not be capable of connecting to a bluetooth source and bluetooth remote

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Corry P
1 year ago
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mattmikTrending Lyricist I
asked in Controllers and Music services
Use ARC and remote at the same time?

So odd question, but given that Sonos has removed the iPhone volume button functionality I am trying to see if I can come up with a solution or if I need to buy the Ikea remote.  Is there a way to have your TV run through arc and also use an old remote for volume for music?  I have tried my remote and it does not register when the soundbar is hooked dup to arc.  We use this soundbar for music all the time so I would like a better solution than the janky slider in the Sonos app.  Any ideas?  Thanks!

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ratty
1 year ago
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jimbo1981Contributor I
posted in Controllers and Music services
Sonos alarm sometimes plays wrong radio station

My Sonos Beam and Sonos One are setup with alarms to play different radio stations (both from TuneIn radio, both at 7am, Kiss FM and BBC Radio 1) however they sometimes both end up playing Kiss FM.When I go into the Sonos app on my PC it shows that they are playing the correct stations but they arent! (Kiss FM has a distinctive self-advertising jingle so I know its playing Kiss FM and not BBC 1)This happens fairly often, today being one of those occasions. I submitted a Sonos diagnostic report 898793610

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Airgetlam
1 year ago
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markshafContributor I
asked in Controllers and Music services
No Dolby Atmos with Arc + Sub Mini from Amazon Music via Sonos S2 app

So, I have an Arc, Sub Mini (and two Era 200s). I can't get the Sonos app to show the Atmos indicator from the Sonos app. I'm playing tracks that already to be Atmos from Amazon Music or Tidal.I reduced the surrounds to just leave the Arc and Sub Mini and it's the same.Do I need to remove the Sub as well? 

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1 year ago
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Polly1Contributor I
asked in Controllers and Music services
app not working

Is anyone else opening the Sonos app and it says Sonos like normal than just goes to a black screen

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Ken_Griffiths
1 year ago
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