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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,205 Topics
  • 51,696 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7205 Topics
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bimfi122Contributor I
asked in Controllers and Music services
Boost not connecting

I have been running my Sonos system with the same setup for at least two years now. My issue started this morning when I could not access any music. After troubleshooting, I discovered that my Sonos Boost was slightly unplugged. I plugged it back in and reset the Boost device. Now, I can’t add the boost to my system. It either says that it could not find the device, or could not find the network. It basically says “We couldn’t find any Sonos products on XXXXXX (wifi) so we can’t set up your Boost”.I have reset my ios device network, rebooted my router, and reset the Boost device, but still cannot establish a connection with my wifi. I was hoping that my Sonos controller on my PC could assist me, but I think they are two separate systems (?). Any suggestion would help me out greatly.

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buzz
1 year ago
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JSedgwickContributor II
asked in Controllers and Music services
Two of my Sonos Play 1 speakers keep dropping from my Sonos Controller for PC

I’ve been building out my Sonos system in my home a bit at a time.  I started with a Connect amp to power bookshelf speakers in my study and living room; next I added a pair of Play1 speakers in my family room. Then I was gifted a Sonos Move by my kids for Christmas, and subsequently added a Sub to the living room.  All of these work well together and separately.  They all appear in my iOS app as well as in Sonos Controller for PC (Windows 10).  The problem is with the last two additions: a pair of Sonos Play 1 speakers, one in the master bedroom and one in the spare bedroom..  Having carefully and successfully added these two speakers (after resetting and updating both to work with my Sonos2 controller), they periodically cease being able to access my music files on my computer and disappear from the PC controller (though they still appear on my iOS Sonos app and can access SiriusXM).  Any help would be greatly appreciated; getting them to reconnect to the rest of my household Sonos s

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1 year ago
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JSBintheCityTrending Lyricist I
asked in Controllers and Music services
Since iOS 14 Unable to Connect to Sonos System

It’s been doing this since iOS 14.   Gives the two error messages on the Sonos app - “unable to connect to Sonos” also says “join a nearby Sonos system”.  You can follow these steps but it seems to just forget the Sonos system once again. Had this Sonos system for years and it only started with iOS 14- any ideas?

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Airgetlam
1 year ago
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ScratchedN'DentedContributor I
posted in Controllers and Music services
Not Quite There

I signed up for the app, my e-mail is verified and i have an account, but I still can’t play music through the device from Pandora.  Any suggestions?  Thank you.   

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Airgetlam
1 year ago
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KenzFTContributor I
asked in Controllers and Music services
iPad HDMI -> video, audio through AirPlay

I was able to choose my audio source before iPad OS16, but now it seems like if HDMI is connected to the iPad and to the TV, you can’t choose AirPlay for audio source.I’m in a hotel now and wanted my audio to come out from the stereo pairs of the Roam, video from the TV and watch Netflix and sort.Anyone know a way to get around this?I think you can unpair the Roams and connect to 1 of them through Bluetooth, but that doesn’t help a whole lot…

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1 year ago
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aacwContributor I
posted in Controllers and Music services
I hate sonos

Sonos is the biggest appalling waste of money there is.Having invested in the hardware which is good the software Andy controllers are totally s**t.Always having to update always cutting out now Boeing told to update (pay more) to be sonos 2 compatible and can’t play radio 6 anymore what a Rip offi just want to play music

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controlav
1 year ago
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marquez38Contributor I
asked in Controllers and Music services
Add Sonos Speaker to Control4

I have a Control4 system with a multi-room amp running multiple zones of passive in-ceiling speakers. I’d like to add zones to other rooms without running wires. Is it possible to add powered Sonos speakers (like the One or Five) to a Control4 system? I know it can be done with a Port and Passive speakers, but what about powered Wifi speakers?

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buzz
1 year ago
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Paul_273Contributor I
asked in Controllers and Music services
Apple Music

I am trying to add the Apple Music Service to Sonos on my Mac. I have Apple Music on my iPhone & my iPad. When I go to add Apple Music, I receive the following error: “Apple Music must be added to Sonos from and iOS device or Andriod phone. Then, listen from anywhere, including Mac, Windows, and Kindle.” HOW DO I DO THIS?! What am I missing?! UGH!!!!!  

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controlav
1 year ago
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tomnsuzeContributor I
posted in Controllers and Music services
Airplay

I can't see my Sonos devices when I open Airplay. I only see my smart TV's and Apple devices.

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1 year ago
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Rex BlockAvid Contributor I
asked in Controllers and Music services
Using an Android phone for a music library

I’m interested in using an old spare Android phone for a Sonos music library (currently using a MacBook which may or may not be off at any one particular moment). The phone doesn’t have a SIM card but it does have a high-capacity SD card and honestly it would make a great remote paired with a Sonos system. But I’m caught up in the details. I have assigned a static IP to the phone and in the Sonos library configuration, I give the path to the highest-level music folder:\\192.168.1.156\Users\username\Music\local\Sonos asks for the user/pass, which is provided, and then says the computer “192.1681.156” refused to let Sonos connect to it. User/pass is correct. Some guesses: I need to open a port? I need to allow Sonos to connect to the Android? I need to set this up from the Sonos app on the Android? (same result)Any guidance is appreciated, thanks!

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Ken_Griffiths
1 year ago
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NeilWalkerAvid Contributor I
asked in Controllers and Music services
S2 app repeatedly trying to update S1 speakers

I have a long established S1 operated set of speakers. All are S2 compatible except for a Play 5, so I have kept everything at S1. All good so far.I recently purchased a Roam SL, on the understanding that I could set up a parallel system with the Roam SL as an S2 speaker controlled by S2 app, and everything else as S1.However, the reality is that if any S1 speaker is switched on, I get the upgrade dialog in S2 and an "Upgrade now" button and a 'more information' button. I cannot continue to use the S2 app with the Roam SL unless I upgrade other speakers.I would like a way around this as I'm not in the market to spend more on replacing a fully functioning speaker.Also, the narrative on which I made my decision to purchase was based on information provided that said the two systems could co-exist. Nowhere did I read that only one system could be operational at a time.

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K
1 year ago
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Turtle YardContributor I
asked in Controllers and Music services
Radio Truman Show

WBUR donation plea plays every time I begin listening via Tune In. Recent development is unrelated to usual station fundraising. Like clockwork- same line every time. What can I do differently? 

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1 year ago
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AJ LeeContributor I
asked in Controllers and Music services
All the Sonos devices cannot be connected over AirPlay

It is an airplay issue.I just bought a new iPhone 14pro with iOS 16.2 yesterday. All the Sonos speakers, Play 5, Sonos one, Beam and a pair of IKEA shelf model can be found clearly in the airplay list but cannot be connected. At the same time all the Sonos devices cannot be connected in Home app. But every speaker works perfect with Sonos S2 App. I’ve called the support service twice. There has been no workable solution yet though I have done all the suggestions offered by support team.But it was strange that all the devices worked perfect with my old iPhone 12pro with same iOS 16.2.My HomePod mini also works perfectly with the new phone.Now my automatic home music system based on Sonos speakers and Apple HomeKit is dead.

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Corry P
1 year ago
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Joshua198Contributor I
asked in Controllers and Music services
Sonos system dropping to iphone since iOS 16 update

Hello all,Ever since updating to the latest stable iOS 16, I have been having a problem where my Sonos/Airplay system keeps dropping to my iPhone when all speakers are connected. I use an iOS Shortcut to automatically connect all my speakers from my iPhone. I have tried: resetting my router, resetting all speakers, removing/adding each speaker to see if one particular speaker was the culprit. I have also changed phones, and the problem persists. The speakers do not drop when some are connected and not others. This problem persists when I do not use the shortcut and manually add the speakers - system still drops.My system consists of: Sonos Arc connected to 2 Sonos Ones and a Sub, 2 IKEA Symfonisk bookshelves, 1 IKEA Symfonisk Picture Frame Speaker, 1 Sonos Roam, and 5 HomePod Minis (2 in stereo pair, another 2 in stereo pair connected via Apple TV). All connect via Airplay. The system was previously working fine.Any idea on a fix? Has anyone been experiencing anything similar? May this

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Corry P
1 year ago
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grunrContributor I
asked in Controllers and Music services
Amazon Music HD sound drops out or playback stops entirely

When listening to amazon music hd within the Sonos s2 app ,. the song may continue playing (since I see the playback occurring in the app) but there is no sound.   This has happened a few times in past week.  Also, at times the payback just completely stops.   Now the interesting. thing is If I use the Amazon Music app and use ‘Alexa cast’ to send it to the same Sonos speakers (stereo pair of fives) it works perfectly.  

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Stanley_4
1 year ago
bockersjv
bockersjvLocal Superstar
posted in Controllers and Music services
Room keeps renaming to Dining Room

Odd issue. Having terrible problems with Trueplay in my Cabin (will feature in a future thread) so reset the Two play 5s and Sub. Added them as Cabin, but for some reason the room name keeps changing to Dining room.  Very strange. Change them to Cabin and a few days later they change back.  Diagnostic 1191341600Anyone else experienced this.

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controlav
1 year ago
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debs02Contributor I
posted in Controllers and Music services
Sonos sharing & forgotten sonos password

I have spotify and sonos and my brother is staying in my house whilst I am away.  I believe he can use his spotify connect to connect to my sonos, but for him to do that will he have to download sonos app and have that so he can control the individual speakers and sounder?  The main problem is I have forgotten my sonos password - and I have it on my phone and mac.  So if i uninstall sonos on both and reinstall (to get a new password), will I loose all my speaker settings and the whole set up? Thank you

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J
1 year ago
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Bal55Contributor I
posted in Controllers and Music services
trueplay finding external sound

I am trying to set up Trueplay and it is saying it cannot perform the test because of other sound interference but there is no other sound in the room. I have turned everything off!  Any ideas please?

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Stanley_4
1 year ago
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luckedoutContributor I
asked in Controllers and Music services
amazon playlists cut to 500

when i play an amazon unlimited playlist on sonos, Sonos only loads 500 songs even though the playlists may be 600 or more.

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1 year ago
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skyakContributor I
posted in Controllers and Music services
S1 Will Not Update

Hi, my S1 app will not update. I get error code 1101. I was on the phone with Sonos for 3 hours but they were not able to resolve and said they would be sending me an email to schedule a call back from level 2 support but I still have not received it. Reaching out to the community for help. App version 11.6.2Thank you.

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Airgetlam
1 year ago
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nashieAvid Contributor I
asked in Controllers and Music services
MacOS won't let me update Sonos controller

Hi,I’ve got an M1 iMac and M1 Macbook Pro running Ventura and neither one will let me update the Sonos controller. The controller prompts me to update it, it downloads, starts installing and then fails.  Anyone having this problem?

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Airgetlam
1 year ago
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QwePoiContributor I
asked in Controllers and Music services
Can only select closest Sonos to Phone when playing music.

Hi All,I use the Sonos app to play music. But I have a frustrating issue I am hoping you can help with.If I am in the kitchen, and select some music to play, it will play on the kitchen speaker. From here I can choose to play in the living room also (which is next to kitchen).If I walk into the living room. And choose to extend the music playing into the living room, it doesn’t show me the option for the kitchen, and therefore I lose the ability to joint control the two rooms.Does anyone else experience this?

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controlav
1 year ago
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EnokContributor I
asked in Controllers and Music services
Pocketcasts not working again

Same behaviour as observed before.”Unable to browse music”

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Corry P
1 year ago
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Michael-RContributor II
posted in Controllers and Music services
Sonos Controller for AmigaOS & MorphOS

Do you happen to remember Amiga computers? I grew up with one and that way got introduced into the world of multimedia, even before that word existed.There actually still is a small but vital community around that system und there are even modern variants of the original AmigaOS 3, called AmigaOS 4 and MorphOS, both running on PPC hardware.Out of passion for AmigaOS and its successors, I wrote a Sonos Controller for these OSes. It even works with AmigaOS 3.x running on 68k processors, but a fast one is highly recommended (040, 060 or with a vampire accelerator).The feature set is not 100% complete (yet), but the most vital functions are all there.Best of all: it’s totally free. Donations are welcome but absolutely voluntary.Download links can be found here: https://mrupp.ch/Enjoy!Michael

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M
1 year ago
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jottiContributor I
asked in Controllers and Music services
Delay when pausing/unpausing content

Hey guys, first post here, I bought my first Sonos product last week (Sonos Beam G2) and I’m loving it since then. But I’m having a little issue when I’m watching content on the streaming apps (D+, Netflix) of my tv (LG C2). The thing is, when I put Digital Sound Out to “Passthrough” I get a 2-3 seconds delay when pausing and unpausing movies/series, on DV, HDR and regular 4K content. When I unpause, the video starts and the sound takes a few seconds, and when unpausing the same, the video stops but sounds keeps playing. When I try, for example, Youtube videos, it doesnt happen, it pauses and unpauses fluidly without delay. The “solution” I found to avoid the delay is to put Digital Sound Out to “Automatic” but it loses a lot of sound quality.  If someone can help me why this happens on streaming platforms and why on Passthrough setting, or help me fix it, would be so thankful Sorry if my English is not perfect, not my main language, thank you in advance!

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J
1 year ago
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