Controllers and Music services

I am a Canadian.  I have a Canadian Amazon Prime account.  When I access Amazon Music on my phone, it works as expected.When I try to set-up Amazon Music on the Sonos app it tries to log on to Amazon US.  Of course it doesn't find my account because my account is in Canada.How are Canadians supposed to access Amazon Music on Sonos?

I have lost not only my Music Library, but I also lost my TV as a source. I cannot get any sound from the web app. Fortunately, I still have the old app on my MacBook Pro, so I can use that to reconnect to the surround system of the TV (Arc, Sub, satellite speakers). But if I decide to stream something on the surround system, the TV is lost. I have to go back to my MacBook to reset it. I’d call or chat with Sonos, but they are overwhelmed and I can’t get through. Please, please, Sono, do not remove my app from my MacBook or my system will be unusable. My use model is 70% TV surround, 20% using my Music Library, and only 5% streaming.

Well, I remember a time when I went into a high end audio store several years ago to trade up some of my sonos speakers and they tried to sell me on top notch stuff, while confessing that Sonos had cornered the market in terms of the app. They said no one can really touch it. Best one out there. And then a few weeks ago happened. Honestly, sincerely and with love in my heart for the tech, what did you guys do??? This is hands down the worst "upgrade" I have ever experienced with any type of tech. The app barely responds and if it does, it can take several seconds and then undo what I asked it to do, i.e., lower volume and then it magically goes up. My wife already hates my music and Sonos, but this is literally not helping my marriage. That's how bad it is. It is impossible to navigate. Everytime I try and play something, I have to try two or three different ways until I figure it out again. Completely unintuitive. It's so bad that even though there might be PR ramifications, I would s

I downloaded the new app and was excited to do so.  I got the new era100 speakers for Christmas and finally got around to setting them up. Well first, the new app would not authenticate with Apple Music which is my music service of choice. If Apple and Sonos are feuding, I'm finding another system. Second, when I try to select speakers in a certain room to play music, the app will not switch properly.  Sometimes it switches to the room I selected but then switches right back to the former room.  Sometimes it selects multiple rooms when that was not what I indicated.  Given the cost and track record of this technology, you all are really trying my patience as a customer.  I know you can do better because this was a phenomenal product for so long.  Now it’s like everything else, mediocre,  DO BETTER.

Well actually a lot of things has gone totally down the drain with the new app update Alarm Add to queue NASBasic features and most of all features that retailers advertised and sold the Sonos products upon, and now it's gone without any notice or any option to opt out of an update that actually, apart from a new look, remives features.Well I am in DK, bought the Sonos from a retailer covering the Nordic Europe. Should I and all others contact the retailer saying ‘Well this is not what You sold me. The features You told me about are gone. This is not what I bought. I want to return it'Really Sonos. Either add the features or let user have the ability to down grade.Also wondering, what was the intend with the new app? How has it succeeded so far 🤷‍♂️

Hi,This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.No network changes has been performed.Pls help! Edit.I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app. So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11. Anyone with similar experience? Moderator edit: combined posts

I need the alarm features. When will it bee back ? 

Until yesterday I was always able to play and shuffle playlists of up to 500 songs . Today however when I try to do this the sonos app will only  use the first 100 songs ofthelist. Very confusing?? I use, and always have usaed amazon prime to make my playlists. 

After updating(not considering this an upgrade) to the new app I can see all of my devices after having to reboot all amps and my wifi to get the app to function at all. The issue I have now is that the only way I can get music to my amps is to select one of my other devices, start playing music on it and then join the amp to that group. The amps each show “No Music / Queue is Empty” when selected and if I select one of my streaming apps to begin music I get a spinning arrow for a bit when I select the play button and then it just resets back to the play button and nothing happens. This really should not be this difficult, but can anyone tell me how to start streaming to a sonos amp that is showing “No Music / Queue is Empty” without having to start music on another device and then join the amp?

Hello,i can listen music on sonos move, but cannot anymore synchronise with the app. Get this message. What should i do? Thanks 

Does anyone have any idea how you manage different rooms on iOS now? The Sonos app, on my iPad defaults to the first alphabetical device but then refuses to switch to a group playing on another device. It works ok on Android. I say it works ok, it’s a stupid number of button presses but I can do it.I’ve no idea why it would always have to default to devices alphabetically, rather than the last device used as it used to, but it seems strange you can’t access other devices that are playing.I press the device button, get a list of devices, uncheck the one I don’t want, check the one I do want, press apply and it returns to the one I don’t want. 

I have a family group, but my bedroom group has disappeared. How do I get it back?

Hi, after the latest update I cant connect any of my 3 devices (One SL, Ray and Roam). I did a factory reset of all 3 devices, and after connecting i get the following message (see picture). after unpluging abd then plugging back in the device the system cant find any of three. what to do??? please help ♡  

Hi Sonos. Could you please update us when you'll reinstate the old version of the app as this new one is totally useless. Read reviews on Google play. It jumps between ERA 300 to the Arc and more than half the time can't find product. You have and will lose so many customers. 

When I select a playlist my Sonos Move plays music bit when I try to pair them all together I and hit ok it does not happen 

The new app is a disaster.Can’t change rooms.Takes forever to start streaming Spotify or Tunein.Once it starts streaming, can stop it.Can’t change rooms.Music suddenly starts playing in another room.Other than that….Is it possible to revert to the old App?

Since the app updated on my phone I’m having some annoying issues. I always browse my library by folder, it’s how I have my music organised.  Now when I go into an album folder I can only play one song at a time.  The buttons for “Play all” and “Shuffle” are no longer there.Browsing your Music library by folders in the new app : r/sonos (reddit.com)   Ok, so I go into Album view instead and there’s no search function?  So I have to scroll through 1000s of albums to get to the one I want?  Same on Artist view.   “Recently Played” on the homescreen doesn’t update with the recently played items.

Ever since we’ve downloaded the update I am having these issues  Having a hard time controlling play. Have to switch between iPad, phone and computers to get it to work during playing. Various zones top playing.  I go back in and chose the zones I want to have music and reselect.  That works for 2-3 min and I have to do it all over again one zone just intermittently stops for up to a min    

Seit dem neuen Update kann ich meine Lautsprecher nicht mehr koppeln. Das heißt z.b. Wohnzimmer und Küche zusammen abspielen lassen Kenn jemand dieses Problem?  Moderator edit:Google Translate- Since the new update I can no longer pair my speakers. That means e.g. Let the living room and kitchen play togetherDoes anyone know this problem?

I can probably live with the updated Sonos app, but not if I can’t rescan and update my local Music Library.  Half the music I listen to within my Sonos system exists on my network attached storage, which I add to regularly.  In the new app I cannot find the manage/update library command that I have used for for years.  Am I looking in the wrong places?  Is updating the music library no longer allowed?  No longer necessary? Although the Sonos App update is brutal (particularly when trying to program music for different rooms), the primary value of Sonos for me has been the ease with which I previously was able to access the thousands of music files I have stored on my NAS.

Can you not add music to the end of the queue  in the new app? WTH!  I like to queue up albums to listen to, but my only choice is to replace the queue. Im on IOS, using Apple music. Hope this is remedied soon. Otherwise I like the interface, but this for me is a big whiff. 

Like 1,000s of others the new mobile app upgrade is a disaster.  Amazingly unprofessional.  That said I can’t get even back to the app working at all - forget about playlists, searching, smbv1, etc.in a naive effort to fix the app I uninstalled the app for my iOS device (iPad) and recycled my sonos ports, and double checked I wasn’t running smbv1.  Attempted to reinstall the iOS app - prompted me through the steps - I enabled Bluetooth, location tracking, and local networking but app won’t load - fails when I search for existing system ( it is there and the windows pc app found it when I installed it after the trouble with the iOS app).the iOS app states it can’t access the local network but I do have that enabled.  I can’t find existing sonos setup,or add a new device (I was just going to start over and add my ports - but I can’t do that).the ports are on the network and have ip addresses and the windows app version did find them but the iOS updated app is fubar.

I feel despite my update reporting I do not have the most recent version.. I could confirm this but my update section doesn’t tell me what version is running nor is there a confirmation doc that confirm was installed on my updated app. Other users are showing me a complete page I obviously don’t have. Isn’t the most recent 17.1? I only have 16.1.

La App non riconosce il sistema Moderator Note - Translation by Google:The App does not recognize the system

NO consigo que SONOS cargue mi biblioteca de música desde un MACHasta hoy todo estaba bien, da un error de no poder acceder a la biblioteca GRACIAS Moderator Note - Translation by Google:I can't get SONOS to load my music library from a MACUntil today everything was fine, it gives an error about not being able to access the library THANK YOU