Controllers and Music services

When selecting the button “Join an existing system” I am unable to advance passed the following message: “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   I have granted access to Local Network, Bluetooth, and Location.  I have deleted the Sonos app from my iPhone 14 Pro MAX, restarted my WIFI router and reinstalled the Sonos iOS app, and I have shutdown and restarted my iPhone 14 Pro MAX.  No Luck :( On my iPhone 14 Pro MAX the following Sonos System Settings section of the Sonos App reads:Nearby System: “Sonos system found on my {SSID} nework”  and the “Join this system” button is available.  When pressing this button the above message:“Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   appears and I back in the same situation as pressing the “Join an ex

Sonos Support,YouTube Music displays the first 100 albums only.Do we know when this will be fixed? There is a recommendation in another thread to remove and re-add the service, but that didn’t work.If I open YouTube Music in a browser, I can see all my albums. If my browser can do it, the Sonos app should also be able to.This is more critical after the latest update, as it is no longer possible to connect to a music library on a network drive.

since the app updated it is impossible to use my LINE-IN function … how can SONOS get it so wrong ?

Help please:My Sonos, since the update, will no longer “group” my One SL & Play 1.  Is this another thing that the update has wrecked and will this be remedied? 

When will play lists work again?

I have connected and updated Spotify to Sonos, but the error message from Sonos via the speakers is called Spotify Premium cannot be used at the moment, try again later

Bonjour J'ai installé la dernière version de l application sonos 2 du moi de mai Je ne trouve pas comment Appliquer un compte a rebours ou mise en veille le soir au couché Ce qui oblige à l éteindre au premier réveil Ou se trouve la solution ??? Moderator Edit: Google Translate- Good morningI installed the latest version of the Sonos 2 application from MayI can't find howApply a countdown or sleep timer in the evening when you go to bedWhich means you have to turn it off when you first wake upWhere is the solution???

Dear , I can't add the Port to the system after the update. Thank you for your help

I have spent a lot of money on sonos products. The last update has made my investment almost worthless. My question is do I have any legal recourse? Any advice would be appreciated.

So all I can get with the new Web App is a nice note “Unsupported Screen Size” So very helpful.Why has Sonos decided not to share the minimum supported screen size with us users?Is there a better solution than trying to open the Web App on every device I own and seeing which ones are “good enough” and which aren’t?

Dear Sonos. We are proud Sonos users and have 8 Sonos products installed throughout our townhouse in Sydney. Everything working in harmony with the amazing Sonos Functionality until 4 days ago we updated to your latest app firmware update, and have had 4 days of utter “hell” with everything from incredibly slow reaction times to linking with Music through Spotify and SoundCloud. To randomTracks being dropped into and on top an already playing song. Separating speaker systems that have been melded with calculated intent. AND, have left a very lovely Sonos One that cannot be reconnected to the system. Your update is a FAIL. Be better SONOS! Get to work Fast, iron out the bugs, or else risking a long serving customer moving to a better and way more reliable product with an interface that actually works. Please respond promptly.As you tell from tone - Not Happy. Dan Freene

Hi from down under in New Zealand. I have now joined the chorus on the multiple issues with the latest controller. I am lucky if my controller (on my android phone) connects and when it does it loads up & moves as fast as a slug. Secondly, every 2nd or 3rd day it fails to connect and the only way i can gain access again is to to turn off/on my Sonos system and do a a reboot, and just to make it more challenging on some days after doing this i have to reboot my phone as well.Can we not just have the option to have the previous controller (which ran smoothly) as an option & when will these issues be sorted?Its driving me mad :)

I’ve spent about 3 hours trying to set up my Sonos One (the first Sonos product I’ve owned). I’ve created my account, gone into add speaker or component in the app and although my product is immediately found, I have not been able to setup my Sonos. I literally must have tried about 50 times.  I get to the chime part and get a message to say audio password didn’t work, so enter the pin from under the speaker. When I do that, it says ‘finalizing connection’ for a while before always ending up with a ‘Could not setup’ message. I’ve tried with three different phones!!! And I’ve even tried with the ethernet cable connected and it still doesn’t work. Any help/suggestions? Have I just got a dud one? I have tried customer support (in Australia) twice, but both times was on hold for ridiculously long times (1hr 50m the first time and 1 hr the second time). Both times I ended up having to hang up because I was going into meetings.  

The new app will not allow me to add a new speaker to the system". It keeps cycling to allow Sonos to network. Sonos is checked and already accessible to the network and system. What to do?????

i can no longer use my pair of moves at work. I only ever use these at work as i have a pair of Play 5s at home.have done factory reset, re installed app: everything i can think of. The app will not even connect to them separately anymore.Earlier tonight managed to connect one, tried to add stereo pair, said complete ( along with announcement sound) but only one speaker worked. Tried resetting everything, now i cannot connect at all.

As if this new app, I can no longer get audio input from the TV not from the play5. I can choose them in the app, but there is no sound.   Why did they release such a crappy app?

Just curious,When we Index our externally attached Music Library, where does Sonos store the Index?  Does each App controller have it’s own Index, or is there one master Index stored somewhere and shared with all other App controllers?  Is the index stored on a Sonos device that requires the use of memory? Also, does the Album Artwork come directly from the Library or is it also stored somewhere in a Sonos device or controller?The reason I ask; wondering if a large Music Library Index could eat up memory on older Sonos devices that have limited memory and perhaps cause playback issues?

Hello hello. I’ve just bought a Sub. It needed an update when I turned it on and tried connecting it to my network, however it’s been at it all night and progress is sloooowwwwww. Is this indicative of an issue? Probably been updating for 10 hours in total. Any clues/advice? I think it’s a Gen1   

The new Sonos app is so bad that I will be spending the rest of today looking at 3rd party controller apps for iOS and iPadOS. Truly the worst update of their entire software history, there are so many bugs that I’m not wasting time detailing them (others have already done so).Any good bits?Er…I like the reversion to a black icon.Hmmmm…Album covers fill the available area more than they did on the iPad version.That’s it. I’ve never had a worse case of update remorse and feel like an idiot for updating all my software; at least the macOS app still works...

Where can I find my personal Sonos playlists in the new Sonos App

I happen to have two separate configurations of Sonos -- one in my house, operated via my iphone, now under thrall to the disastrous new non-functional controller.  It has lost, literally, 80% of my Playlist links and doesn’t even access my Albums.  I have a separate Controller install in my Office, in the rebuilt former Garage on my property, with four smaller speakers.  It is completely functional, sees all the Playlist items in the main Collection and Albums both, and operates as if nothing has changed!Is it possible for Sonos to provide its longtime loyal customers like me an install file for the former FUNCTIONAL Controller that would allow us to install it over the current nightmare and access our existing lists of music playlists and albums without having to rebuild everything manually?Michael Utvich, Los Angeles.

https://www.forbes.com/sites/jonathanreichental/2024/05/09/4-lessons-from-sonos-app-upgrade-fiasco/?sh=6ea6258056ad

I downloaded the new Sonos App as my system said an up grade was available. I now cannot find any of my room setups, my music libraries, or any of my speakers. Help please?

Ou parametrer le timer sur la nouvelle version sonos? Moderator edit:Google Translate-Where can you set the timer on the new Sonos version?

Hi. the Sonos S2 app 16.x is now insisting that I update to 80.x. I don't want to as I rolled back to the earlier version to get back my alarms and sleep timer.Is there any way to get past the update message as it's preventing me from managing my system?Thanks. -- Edit --The app seems to be working correctly with my Play 1s, but is refusing to manage my Roam SL without the s*** update.Moderator Note: Modified in accordance with the Community Code of Conduct.