Recently the sonos app suddenly stopped listing my spotify albums, stating that it has timed out and to contact spotify - even though it is sonos bug issue. To add to the confusion the sonos app still allows me to access my playlists and individual songs
Why has sonos app suddenly stopped listing my spotify albums
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Yep. Same here. Desktop app still seems to work though.
Unfortunately, I am getting the same problem with mobile and desktop
Userlevel 7
+16
Hi
Thanks for bringing this to our attention! This has been passed along to the appropriate team and a bug report has been raised, however we’ve been unable to replicate it as it doesn’t seem to be affecting all users.
We don’t have any further information to share or have an ETA on when this will be resolved, but our team recommends following the message in the app to reach out to Spotify to report the issue with them.
I feared this would happen, but Spotify have pointed out that they have not carried out a software upgrade, whereas Sonos have.
Pretty good reason to submit a diagnostic, and call Sonos, so they have some hard data to pass along to their own engineers.
I’m started having the same problem starting two days ago. I still get my Spotify Playlists and Songs list. Just no Albums.
So, did you submit a diagnostic, and call Sonos? What did they say?
Not yet, I seem to have solved the problem.
Before the problem I changed my Spotify password, and updated the Sonos system with a reauthorization. A day later I noticed the missing album list problem. Since I had over 35 years of designing and writing software I made a few observations about what was going on. First I observed that both Spotify playlists and Song list data loaded. Secondly I observed that there was approximately as many entries in songs as in albums. Thirdly I saw that Albums ended within 3 seconds before showing an error message, much faster then the load/display time of songs, I concluded that the credentials for Albums did not get updated, which would cause the routine to quickly comeback, unfortunately with a misleading message.
To test my theory I switched to another Spotify Account I have, all three lists loaded: Playlists, Songs, Albums.
I then switched back to my original Spotify Account, and tah dah, all three loaded, problem solved. So at least in my case (with certainty under 100%) there was a bug in album list data retrieval object not getting credentials properly updated, or related caching error. When accounts are switched it is properly updated. I don’t expect to have the issue again until I update my Spotify password unless Sonos fixes that bug first. I’ll try to update Sonos Support when I have time.
Userlevel 7
+18
Hi
We have worked together with Spotify and now believe this issue to have been resolved. Should you still encounter this issue, please get in touch with our technical support team to report as much, though I’d recommend trying a reboot of the device running the Sonos app first.
Thank you for your patience.
It’s really frustrating. I have no access to any album. I have lost access to around 90% of my Spotify playlists. Have tried rebooting my iPhone but to no avail. I have not found this new version useful at all. I hope Sonos will give me the option of uninstalling this version and reinstalling the previous version until they can sought out the technical problem with it.
This isn’t working for me too. I was hoping the new app would be better. The old app didn’t let you sort albums by recently added but now I can’t access albums via Sonos app at all. I have resorted to using the Bluetooth connection which defeats the object of the Sonos set up
Just to confirm, whilst it took a while, the Sonos team have corrected the problem….. for me at least
Hi MIDAC
Did the Sonos Team contact you directly?
Thanks.
Hi MIDAC
still not working for me
Hello Kungy and Centistdad,
If you follow the thread, you’ll see that after I reported my issue, the sonos team ask me to also reach out to spotify, which I did, however spotify made it clear that they had not carried any recent updates, whereas sonos had. In other words they distance themselves from causing the problem.
In the meantime, the sonos team continued to work on the problem and eventually fixed whatever it was.
I wish you guys all the best
Just spent 30 minutes in online chat with Sono Customer Service rep, and he could not resolve issue of missing albums in Spotify on my Sonos app. He had me remove my Spotify service from my Sonos account, and then remove and reload the Sonos app on my phone. Then I re-added Spotify service to my Sonos account, but same error message when I select albums... “Something went wrong. Try again.” Customer Service rep then reached out for help within Sonos Tech Team, and feedback he got was “this is an issue with several users, and we are working on a solution.”. Seems odd that my Spotify songs and playlists show up, just not albums. Hope this gets fixed soon as this is main feature I use for my entire Sonos system.
I am having the same problem. I’m on the new app in iOS. The problem still exists and was not fixed for me.
Sonos App sees my Spotify playlists, but not the albums. When I tap on Spotify Albums in the Sonos App I always get the error “something went wrong. Try again”
I’m having problems accessing my own albums that I could play until today!
No sign of them anywhere!!
Same problem here on the iOS app. Can't access my Spotify albums, which makes the whole system in its current state more or less useless. Playlist are accessible.
Same problem here. May 31. Won’t load Spotify albums in the app on Android. Loads them ok (but very slowly) on the web app.
Almost certainly his is because the new app is shoddy, buggy and rushed, and isn’t able to load a large music library from Spotify because of memory restrictions or timeout in the new app.
Fix this please, Sonos. The app is completely useless without access to Spotify albums.
To prove this point, I deleted the majority of my Spotify albums (I had thousands) so the list is now just a hundred albums long. Now the album list loads (slowly) in the terrible, buggy, rush-released new app.
It took me less than 5 mins to diagnose this problem. Why can’t Sonos developers do the same and fix it?!
I have a MacBook. I found that I could access my Spotify playlists and albums through the “Search Spotify” window in the Sonos app. I had to enter the name of the playlist or album. It’s a convoluted way to access what was previously a breeze. Also I had to go to Spotify and scroll through the playlists to get the exact name of the playlist I want to listen to and then go back to Sonos to enter the name. Most annoying!!
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