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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,136 Topics
  • 51,349 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7136 Topics
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Robert_164Avid Contributor I
asked in Controllers and Music services
SONOS can no longer save my playlists.

When I try to save my playlists, I get an error message saying that SONOS encountered an error. Cannot save it.

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controlav
1 year ago
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MadraruaAvid Contributor I
asked in Controllers and Music services
amazon echo to amp

Hi I’m installing several zoned areas with in-ceiling speakers wired back to several amps in my comms  cabinet. If I get an Amazon echo how does this communicate with my amps and zones? Is it simply a case of plugging it in and hooking it up to the wifi network or does it need to be wired back to the amps? thanks. 

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UKMedia
1 year ago
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CatStackContributor I
asked in Controllers and Music services
Added YouTube Music to the app and it says "No Selections Available". Why? My YT account is fine and verified twice now.

So I have installed Sonos app twice now.  Setting up my new Move took over an hour because the app refused to believe my router was actually functioning (another story, but relevant as the app gives misleading info a lot). Anyway, then I go onto adding services and all goes well until my paid YouTube Music account is added.  I added it twice (using the whole code paste in and authorizing my Google account) and it went through each time.  YouTube was successfully added.  But whenever I go into YouTube Music from Sonos, it say “No Selections are Available”.  Like why???????  I go onto Youtube and verify I have hundreds of playlists.  All my other services work. And before someone answers from a Customer Service script and tells me to reinstall everything and reboot my router...no.  Just no.  I want actual advice about why Sonos is not reaching youTube.  Is there a setting in YouTube or is the app just that flawed where I can look forward to playing YouTube via Bluetooth only?  This is wh

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S
1 year ago
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silverorangeContributor I
asked in Controllers and Music services
New Speakers don't show up on Sonos S2 Mac App (but do on the mobile ones)

Hey there,Somehow the new speakers I’ve added to an existing system don’t show up on the Mac app. They’re fine on Mobile and can be controlled/grouped. But no sign of them on the Mac app!  I’ve re-installed the app already. any help would be appreciated. Running macOS Monterey 12.2.1 thanks

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Airgetlam
1 year ago
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ConstantinVContributor I
asked in Controllers and Music services
No TuneIn on the Browse tab menu

I do not see the TuneIn on the Browse tab menu...but I see it on my laptop version of Sonos..?

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Airgetlam
1 year ago
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Lolo44Contributor I
asked in Controllers and Music services
liste de lecture

Hello, I changed music providers. How do I play my playlists that I created with my old music provider ?Thanks in advance for your help  

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controlav
1 year ago
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Howie57Contributor I
asked in Controllers and Music services
phone not connecting

All of a sudden my phone isn't connecting to my system.I have a tablet that connects ok 

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controlav
1 year ago
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UltimatesContributor I
posted in Controllers and Music services
Amazon Music

Bonjour,Depuis quelques temps, lorsque je veux via l’application Sonos, écouter mes playlists d’Amazon Music, j’ai systématiquement le message ‘Échec de l’opération demandée, veuillez réessayer’. Cela fonctionnait avant.Tout fonctionne correctement avec mes playlists Spotify ou Deezer.J’ai réinitialisé le controler, réinstaller le service Amazon Music, mais cela n’a rien donné.Avez-vous une idée ?MerciPatrick

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U
1 year ago
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MadraruaAvid Contributor I
asked in Controllers and Music services
Device instead of app

Hi all I am planning on installing several sonos amps and wired speakers in a new build. Can anyone tell me is there a device other than my phone that I can play music and the radio through. I like not needing my phone when I come home from work so is there a device that I can stream from that would sit on for example the kitchen island this preventing me from needing to use my phone?  Thanks. 

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Airgetlam
1 year ago
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pdaltonContributor II
asked in Controllers and Music services
Any physical remote for just "Mute" (maybe "Vol")?

I've owned & really enjoyed my SONOS system for over 10 years.  All but one of my SONOS units are S1 and the other is S1/S2, so I control the system via the How many calls have you missed while getting past your phone's lock screen, then to & maximizing the SONOS app, selecting Rooms, then either:  A. Clicking on "Pause All", then clicking on "Yes" OR B. Sliding up on the black section identifying "where/what" is currently playing to reveal the groupie volume level, then click on the Speaker Icon to "Mute" SONOS?](Android) S1 controller.  And I believe SONOS has done a great job of incorporating all the system controls into the phone app.  However, there is ONE very frequently occurring problem/annoyance that I don't think can be eliminated by any further improvements to the phone app: Very quickly muting/stopping/pausing the SONOS "sound" when necessary.  E.g., when a child screams, a spouse demands immediate attention, answering an  incoming phone call, etc. [Aside: how many

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106rallye
1 year ago
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kirill_sProducer I
asked in Controllers and Music services
apple music

Hello everyone.Run into a problem with apple music right now. Sonos plays albums on apple music but gives an error when I try to play a radio for any artist. Is it a problem with sonos or with apple? Or with me?Thanks.

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K
1 year ago
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Retired-210304Contributor I
asked in Controllers and Music services
Sonos Radio access

Been using Sonos radio “Rock Road Trip” for a couple years now. Today I got a login notification. I logged in and still got this message… “Unable to play ‘Sonos Radio’ - access is denied”.I am able to play other music I have on my phone… frustrating. 

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R
1 year ago
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ZBIRDTrending Lyricist I
asked in Controllers and Music services
Music Will Randomly Stop Playing and then Come Back On

I'll submit a report when I can duplicate the issue. But until then, here are the details of my Sonos S2 controller:Computer Operating System - Windows 11Sonos Connect - hardwiredSonos OS: S2Version: 14.20.1 (build 70436090)Hardware Version: 1.17.5.5-1.0Series ID: C100I'm having the following issue:  Music will randomly stop playing and then come back on. It happens with SiriusXM, Pandora, and Spotify when being played through Sonos S2I've noticed this over the past ~2 weeks and it's getting worse by the day. Its happening now several times in a 30 minute time period. Can you please suggest anything that I may do to get this S2 controller to perform as it was doing prior to this issue?Thanks very much.  

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1 year ago
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amayerContributor I
asked in Controllers and Music services
Artist Playlist always includes Willie Nelson

I use the Sonos app to stream Spotify to my One SL and when I search for artists and select the “Top Tracks” it always includes Willie Nelson’s “Roll me up and smoke me when I die”. I don’t have this issue on Spotify app itself. I have this issue with every artist I’ve searched for. How do I delete this song from the Top Tracks playlist?

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J
1 year ago
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sonjeffryContributor I
asked in Controllers and Music services
There is a connection, but the app won't play.

Hey there,As a result of a PowerPoint issue, the electrical supply to the house was shut off. As soon as the power is restored, all three rooms appear to be working. It won't play anything until I play something. Tune In does not have any radio programs. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

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S
1 year ago
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ZwergiusContributor I
posted in Controllers and Music services
spotify stops playing

Been through the related threads - and I have tried to reset my controller, remove Spotify etc. as pointed out in another thread. However Spotify still drops out randomly… I have now tested with another Music Service. Spotify is having a problem, NOT Sonos - I can listen to radio and another music service for hours without any problems, but Spotify drops the stream randomly. One note though, after my system reset, remove / add Spotify and so on, less dropouts occurs. So some effect but still not good enough. l’ll push this into the Spotify support. 

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Airgetlam
1 year ago
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KailuaBobContributor I
asked in Controllers and Music services
Android-to-WiFi-Play1 sourcing USB on Netgear SW

I was told I could (using my Android phone) access a USB Music Drive on my Netgear 16Port PoE Sw by connecting an RJ45-to-USB adapter.   Did that.  Can’t figure out how to see/access it from my phone.  All the tips point to using Win10 as the interface.  I need to do it from my phone.  Thanks, Rookie WiFi’er here.   

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Airgetlam
1 year ago
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Lyndonb95Contributor I
asked in Controllers and Music services
Access to Pandora app denied

I see quite a number of folks with this issue one and two years ago.  Mine is of recent vintage, since iOS 16.3   I can restore access by reauthorizing of course but doing this every single time I want to use the app with Sonos is not a good user experience.  Since I have no issue with Pandora directly, I have to conclude this is a sonos issue and hope there is a better fix for this than ignoring the problem.  Sonos has always been my exemplar of great customer service and smart tech support but this time around there seems to be nothing from Sonos but the sound of crickets.  

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Airgetlam
1 year ago
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TomGroundsContributor I
asked in Controllers and Music services
Settings for Music Library Index on what defines an album?

I have a NAS on my network where I have a music library of thousands of CDs I have collected over the past 20 years.  All of the other systems that use that library are able to easily identify multiple albums with the same name as being different.  When I index on Sonos - these multiple albums all combine into a single one.  Are there settings that allow me to identify the datapoints that define an album?  Example:I have multiple recordings of the same Opera - They they are all called ‘Faust’ but they are performed by different opera companies, different release dates and different cover art.  When I look at the album Faust on Sonos - I see track 1 5 times.  etc.  I would like to be able to define an album based on the Title, the Year, the Artist.  I have a similar situation with Broadway Musicals… the same album with different cast recordings.  Has anyone been able to overcome this?  I don’t want to have to include the artist as part of the album title when there is a tag for the arti

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Stanley_4
1 year ago
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RossjoContributor I
asked in Controllers and Music services
Sonos 1 and Sonos 2

I have both Sonos 2 and Sonos 2 on my iPhone. One house has an all Sonos 1 system. A second house has an all Sonos 2 system. If I use the Sonos 2 system, when I return to the house with Sonos 1, the Sonos 1 app will not find or recognize the Sonos 1 system. If I uninstall the sonos1 app and reinstall all the speakers the Sonos 1 system works perfectly until I visit the second house and use the Sonos 2 app with the Sonos 2 system. Upon return to Sonos 1 house the Sonos 1 app will not recognize the sinks 1 system and I have to uninstall and reinstall again to get the Sonia 1 system to work.Does anyone else have this issue? Despite what Sonia advertises, is it not possible to have both Sonos 1 and 2 apps installed on the same devise?Does anyone have a fix for this problem? 

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M
1 year ago
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jrobl2023Contributor I
asked in Controllers and Music services
Sonos and spotify

Hi all,Quick question: Sonos and spotify app are installed on an Ipad with internet. is the sound volume control (up /down) done via the internet of via de iPad ? what can cause a delay when turning the sound volume up or down?

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J
1 year ago
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KvakkersContributor I
asked in Controllers and Music services
Sonos radio NRK P1 - Not playing

I can paly several other radio stations from NRK / Norwegain broadcaster, but not my favorite.I tries on Sonons radio, radioplayer and NRK radio - non is working for NRK P1 / NRK P1 Stor-Oslo.  

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M
1 year ago
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new routeurContributor I
asked in Controllers and Music services
France - switch from freebox to orangebox

Hello, I am based in FranceI succeeded to have my beam connected to my wifi routeur from freeboxI changed to Orange box but I have pbI made sure to have a wifi on 2,4ghz antenna from my Orange box wifiBut I can not succeed to have the beam connected in wifiIt only works when my Beam is connected to my orange box with an Ethernet cable …Could you help ?Thanks

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Airgetlam
1 year ago
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wak0511Contributor I
asked in Controllers and Music services
Transfer system when not connected

Can I transfer a system to a homeowner for who I installed Sonos amps?  I left their house and know want to give them access. Do I need to be at their house to do a transfer?

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Mr. T
1 year ago
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kwjohn1969Contributor II
posted in Controllers and Music services
Apple Music Playlist Artwork

Hello, For a long time now, I've been having issues with Apple Music playlist artwork showing up as a generic icon on the S2 app on my iPhone, and the same results are from the desktop controller on my Windows 10 laptop I have finally figured out why this is happening, but I still need to figure out how to fix it. If I add the playlists from Apple Music to a Sonos Playlist using the following option, the artwork shows up as expected (see below).  I select the option to "Add to Sonos Playlist", and the artwork shows correctly.  The playlist is indicated as a Sonos Playlist.    If I use the "Add Playlist to My Sonos" option, the album art only shows up as a generic icon, and the playlist is indicated as an Apple Music Playlist.     I noticed on the Desktop controller on my Windows laptop that there are two different sections for playlists.  One is called Sonos Favorites, and the other is called Sonos Playlists.  The "Add to Sonos Playlist" option adds the playlist to the Sonos Playlists

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C
1 year ago
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