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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,460 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8475 Topics
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mike73Contributor II
asked in Controllers and Music services
Use the Sonos S2 app

Hi.A few week back I bought 2 new Play fives, since 1 of my old 1st gen Play5 is quite dead.In that room I had yet another 1st gen Play5 and a Sub.Before I received my new Play fives I moved the still working 1st gen Play5 to another room where I have another 1st gen Play5.After some hustle I managed to pair them as stero.1 day later my 2 new Play fives arrived, started to install them, I didn´t realize they are not compatible with S1.OK, so I slit my Sonos into 2 systems, 1 S1 and 1 S2, so far so good, got all my S2 updated and installed, all worked fine.But when later starting my S1 app to play in the room where I have 2 1st gen Play5´s, I got “Use the Sonos S2 app”My old Play5s just disapered.I spent several hours trying to get my old Play5s to work again, I managed 1, the one connected to ethernet, not the other one, could not be found.I talked to support, they told me I had to enable IGNP snooping and multicast, so I did, on 2.4G network.Airtime fairness was always disabled.Dont k

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1 year ago
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BWBurrContributor I
asked in Controllers and Music services
Not able to get Spotify to play on Sonos

When I go on the Sonos app and hit browse, I’m only offered TuneIn and Line-In.  No Spotify, no My Sonos showing.  If I go to search I only show Stations and Podcasts&Shows, no artists, songs, albums or playlists.  Appreciate any thoughts you may have

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1 year ago
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M BProminent Collaborator I
asked in Controllers and Music services
Pandora Playback - begins song, restarts song then skips song

Curious if the users or veterans of the forum have run into this issue, heard of it at all or have any suggestions to offer. This has been an ongoing issue for 8+ months. System has been deployed for about 5 years.   I will explain as it occurred today as I’m not sure any of the steps play a role.  I was listening to Pandora, paused playback to step away which I did for 10-15 minutes. Upon return I continued playback and the song I was listening to continued until the end. The next song plays for about 5 seconds then stops then restarts from the beginning and plays for another five seconds then the track is skipped.  This is a relatively minor issue but when a track your looking forward to gets skipped its annoying, I guess you could say today I wasnt having it and thought I should seek additional information.This is not a case of songs playing halfway or three quarters as I dont experience this issue and have zero other issues with sonos, overall I consider my system setup very stable

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Airgetlam
1 year ago
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ReneverboonContributor I
asked in Controllers and Music services
cannot connect deezer service anymore

Cannot select Deezer, only these two

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K
1 year ago
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Peg moneyContributor II
posted in Controllers and Music services
Ads with paid service

This garbage. Right here. Why am I here? Why am I posting to a forum I shouldn't need?! I pay you for ad free. Leave me alone. I get this I get oh go listen to Drake I get oh hey here's some cowboy music you probably hate because we know exactly what you like and don't. Stop advertising to me. I pay for no advertising. Stop advertising. Stop advertising. Seriously though stop advertising to people who pay for advertise-free products. Stop. 

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Stanley_4
1 year ago
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mdelosriosContributor I
asked in Controllers and Music services
Sonos stops Spotify music when I open the Spotify app on my phone

HiSo I have my Spotify (premium) account connected to my Sonos system at home.I am running into the issue that if, for example, my wife is playing music at home, and I am out of the house, and I play music from Spotify, Sonos stops the music at home.This only started happening recently, and does not happen with Apple Music.Is there a way to prevent this?

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1 year ago
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HopsngrainsContributor II
asked in Controllers and Music services
How to add Hard Drive so can play all on Sonos

I have an external hard drive with new/old music. I have amps, speakers, etc. in house and use Sonos. I want to add and organize the music from my hard drive to all of my streamed music collection. I’ve been told I need software like Elmedia Player to play the music which has created stress and dead ends.Why do I need Elmedia when Sonos runs all of my music now? Do I need a laptop,( or just Sonos) when I don’t intend to use it when I play music? Do I need to copy the music to Apple Music so can then add to Sonos? Seems redundant. I’d like to keep the music on the hard drive, plugging it in to my router, or____??? So I can just leave it there.Essentially, want to use an app to organize (into playlists) and play (all of my) music on my home stereo, and of course have access to this same music on my iPhone.  

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106rallye
1 year ago
AjTrek1
AjTrek1
posted in Controllers and Music services
If Your Sonos App Keeps Crashing/Stopping Unexpectedly

HelloDisclaimer: While this is a Sonos Community there are outside factors that can have a negative impact on your listening enjoyment. One of those factors is your device. While I will be discussing the iPhone the information presented is by no means intended to sway you away from Android. A poster had issues with the Sonos app crashing/unexpectedly stopping. I provided the following information that resolved the issue. Let’s begin….This information may be helpful if you are experiencing frequent crashes or unexpected shutdown of the Sonos App on your iPhone. Here’s a link to Apple with some suggested trouble shooting. However, the link doesn't mention checking your iPhone Storage and use of iCloud to store your photos; that will free up iPhone storage, assuming you are an avid picture taker. Storage can also be an issue affecting performance on Android as well.How to Check iPhone StorageGo to Settings > General > iPhone Storage.  Off load unused Apps and their data, delete mess

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1 year ago
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JoeyJoJoContributor I
asked in Controllers and Music services
Cannot connect from Win10 after router change

Hello,I upgraded my router (SSID and password unchanged), and now the Win10 PC cannot connect to the system any longer. I tried reinstalling the Sonos application.Both the Beam 2 and PC are wired. All speakers was originally setup to use wifi, but several months ago I was able to reach the Beam with a cable, so I believe the don’t use the routers wifi any longer.I can connect just fine with Android and iPad./Joey  

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controlav
1 year ago
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ikhayalContributor I
asked in Controllers and Music services
Not being able to send music through Music app in iOS anymore

As if the loud pop wasn’t enough, since I added more speakers to my Sonos system (I’d say that it was after adding the Sub Mini) I’m unable to send music directly via the Music app on iOS.My Sonos equipment is a combination of Arc + 2 Era 300’s + Sub Mini.The system does appear listed below, as you can see (it’s the one called “Comedor”): But I select it, even though it looks as if it was sending sound, nothing would play and after a few minutes the streaming to that speaker set would be cancelled and the sound will start playing on the iPhone instead.Surprisingly enough, if I add another speaker to the selection (even if it’s a Homepod), the sound will be send to the Sonos system. However, if the song is in Dolby Atmos, it will be sent in Stereo format instead (so it basically ignores the Dolby Atmos format. This does only seem to be happening when I only select the Sonos speaker system.I’m not sure if this is due to changes in iOS 17 or to the fact that I added the Sub Mini to my set

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1 year ago
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Wobble101Contributor I
asked in Controllers and Music services
AirPlay Connection Drops After One or Two Songs (iPhone 13 Pro, Apple Music, Airplay)

I have a brand new Sonos Arc and Sub Gen 3 and as the title describes, the AirPlay connection drops typically after one song. I use an iPhone 13 Pro Max with AirPlay and Apple Music. The problem occurs on my MacBook as well. After one song, if I’m lucky, two, the connection seemingly drops. I still see that the song is playing but the sound drops off. If I switch back to iPhone audio then back to Sonos system, it reconnects again and will play (and weirdly the volume changes) but then after a song, same thing.I’ve scoured both these forums as well as Apple community forums and troubleshooted just about every suggestion under the sun. Reset my Sonos devices, reset iPhone and Mac, delete and reinstall Sonos app, reset cable/router as well as multiple factory resets on the Sonos products. Set up Sonos as a wired SonosNet system. Turning off private address on iPhone. Even went as far as splitting my Wi-Fi bands into separate 2.4 and 5ghz SSID’s and tested both independently. I’ve spent ov

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1 year ago
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NeetjeanTrending Lyricist I
posted in Controllers and Music services
Audible & Sonos Search

I use my Sonos system to listen to my Audible books.  I have hundreds of books so I use the search extensively, however, today I tried to search for a book while in the Audible list and Audible is not included in the drop down search.  So, it defaults to TuneIn and no results are found.  When did this change?  Is there a setting I am not seeing?  I tried looking under Amazon Music but that is specifically music not Audible.  Any help would be appreciated. 

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1 year ago
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kenbigContributor I
posted in Controllers and Music services
smart plug connectivity

Save yourself some time and just uninstall Alexa from in my case just from one sonos 1 speaker and then re-install it using the app on your phone. Tried at least 20 write ups on what to do and none worked. I still can’t get the app on my pc to recognize this device and amazon alexa does not appear on the list of services that can be added.

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Stanley_4
1 year ago
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BorisssContributor I
asked in Controllers and Music services
Corrupt Napster

Multiple issues w Napster on Sonos app, mainly:“No connection” error fairly often and without cause  “Favorites” list is filled with scores of nonsensical titles and artists (see screenshot). I have no idea how they got there. Even if I wanted to “unheart” a specific track it’s impossible since no such artist/song exists and obviously tapping it leads nowhere. Scrolling to bottom of a long list such as artist tracks, albums, etc, it spontaneously scrolls by itself again to very top. There is NO method I can find to fully clear the Favorites, My Songs, Albums, etc lists which by now are too long t manage.What I have done, all not solving these issues:Deleted then reinstalled NapsterDeleted data and cache of Sonos appTried Napster both signed in or out to my Sonos accountLogged to Napster web page but data there isn’t synced to the Sonos app, so no luck Now, if Sonos is incapable, unwilling, or indifferent to fix a simple music app, then why offer Napster service in the first place and f

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1 year ago
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Channel no longer availableContributor I
posted in Controllers and Music services
XM Channel "No longer available"

Trying to stream Sirius XM on SONOS and with any channel I select I get "channel no longer available" message.  I’ve rebooted router and SONOS Bridge, uninstalled XM app from SONOS and reinstalled 3 times, closing  app down each time.  XM user name is correct in SONOS.  Called SONOS tech and also called SiriusXM which after having me do all the previous mentioned tasks they tell me to call the other one. The XM app works on my phone, computer & car.  XM subscription is paid and XM service includes ability to stream on devices including SONOS.  Have used SONOS to stream XM for years, this problem started 2 weeks ago.  Have SONOS S1 app to match the speakers I have and have checked to make sure app is updated.  Any ideas?

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1 year ago
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egburleyContributor I
asked in Controllers and Music services
Apple playlists no longer showing to SONOS as of November 17 Update

My Apple playlists are no longer showing up on SONOS after this week (Nov. 17) update. Instead, it shows blocks where the playlist would be with “Internal error - Invalid Atom” as the message. The first 3 playlists show properly, but the remaining show this error message. 

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1 year ago
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JTWhiteContributor I
posted in Controllers and Music services
Sonos starts and stops only on XM

Sonos starts and stops only on XM reauthorized XM deleted and re-added the apps powered down and back on the whole system till starts and stops only on XM

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Jamie A
1 year ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in Controllers and Music services
Finding Amazon Playlist

I’ve signed up to Amazon Music Unlimited and am trying to locate good Spatial content. I created a new Playlist in the Amazon Music app and added a Playlist to it but when I go to Amazon Music in Sonos app and My Music - Playlists I don’t see that Playlist I’ve created. Is it just a question of waiting for servers to replicate do you think?

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Stuart_W
1 year ago
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In_StereoContributor I
asked in Controllers and Music services
Make speakers play music from all speakers with google assistant

Hi! I have had a Sonos One with Google Assistance which have worked perfectly when asked the assistant to play a song. I recenty bought a Sonos Arc, Sonos Sub and two Sonos One SL. These new speakers are in my TV-room and my old Sonos One in the living room.When asking the assistant to play a song it either chooses to play from my old Sonos One or my new speakers without my old Sonos One.I can´t group all the speakers in the app since I have to have three rooms to be able to do that. Anyone has a solution for this? RegardsPhilip

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1 year ago
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BlueduckContributor I
posted in Controllers and Music services
Windows 11 Desktop Sonos App

Can someone please point me to the windows 11 desktop app for Sonos 2?   I have searched Sonos to no avail, Windows store, general internet search. Thank you Update—-after search all evening I finally stumbled across it. Now if I could only get it to connect…

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Airgetlam
1 year ago
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kdotseyAvid Contributor I
posted in Controllers and Music services
Redundancy and ambiguity

1 my phone offers chat support but I am number 20 in que My S2 app on my phone directs me to S1 app only and will not operate function or allow me to use my S2 app and Roam and play one speakers also on the technical support website it says the chat is closed but on the phone I’m in Que also the phone S1 app says it can’t find my system yet I have it playing with my sonos connect You have some seriously defective programs here

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jgatie
1 year ago
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Tom JContributor I
posted in Controllers and Music services
Incomplete display of the Amazon Music - My Library Subdirectory

Return of a similar issue reported and address back in the summer (2023). When searching the “My Music” subdirectory in the Amazon Music Service menu, the display of the artists and albums in the My Music library subdirectory is incomplete. The good news is that the music is there & can be accessed by searching. The problem appears to be solely that you can not look up all of the artists and albums in the subdirectory if you trying to make a selection of music to listen to.I called this into Sonos support 7-10 days ago. No change as of today (12/5). I appreciate that Sonos may need to engage with Amazon to resolve. Are other users experiencing this again? Please post if you are so we can help move the issue forward to resolution. Thanks all.

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Jamie A
1 year ago
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richbrown21Contributor I
posted in Controllers and Music services
Service Stack issue when trying to map NAS to SONOS1

Hi,I’ve got a My Cloud Home and a Sonos1. I know the My Cloud service has been switched off so I’m having to try and map the NAS drive with my music manually. On a Win11 laptop using the SONOS1 app.I can select the NAS drive however when I try to connect I get the ‘serverstack’ error. I’ve set the  IRPStackSize REG to 24 (DEC) as per the faq but that hasnt helped. What else do I need to do? I’ve seen various messages re SMB - how do I check that on a My Cloud Home NAS drive? Any assistance is appreciated.R.

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Airgetlam
1 year ago
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RunronContributor I
posted in Controllers and Music services
pandora unable browse

Pandora unable browse. All other apps work fine.

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controlav
1 year ago
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Smitty_DadContributor I
asked in Controllers and Music services
Streamed music pauses and skips

We recently moved but took our existing wireless network with us - no changes to wireless configuration. Since move Sonos music pauses frequently for 5-10 seconds and sometimes skips.  It happens from multiple iPhones. Ping testing is normal for latency with minimal timeouts.  Wireless speed is over 1400 Mbps to the gateway.  No other signs of interference or latency.System is one playbar with sub grouped, and two Play:3 units.  Pause happens on all of them regardless of playing mode.  Any thoughts out there?  

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Airgetlam
1 year ago
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