Controllers and Music services

So…today I have been on 2 Live Chats. First one they just stopped responding ding, 2nd one just said you will have to call I can’t help.I then called and was informed of a 55m wait time, I carried on at a wait time of 1hr and 28m the line went dead. I have 3 devices I am trying to reconnect to the ‘system’. I have factory reset them all about 3 times, I have reset the app the same amount of times. I ah e used an Ethernet cable too. I get to the point of successfully following the prompt instructions and connecting but they are not visible in the app, not one single device. I am am so utterly confused and angry in equal measure. How can a UI be so terrible, how can customer service be so awful. Of anyone has any suggestions on how I can get these 3 devices in a system group on my app I would be grateful. I cannot hold for yet another 87m to be hung up on again and the Live Chat route has not been exhausted. Thanks 🙏 

The latest version xxxxxx.08 lacks the polish and seamless performance I’ve expected from Sonos.Finally spoke to Support after 2 hours and 5 minutes on hold.Firstly ALL previous Sonos Playlists have disappeared and told ‘they will come later’. What? Who in their right mind would provide an upgrade and remove previous features without comment.Performed a remote reset and before it was complete, the Support person said, ‘ all good, have a nice day’ and hung up. Problems still remain but will I put up with another 2 hour wait? Certainly not!Still slow and unresponsive and previous version quickly recognized when the TV was connected and the sound dutifully came through speakers immediately.Now it reverts to TV Audio by itself even with the TV off and of course the music stops.This is a shamble, no less.  

I'm one of the guys that after the new app uodate, I get constantly portions of my system not showing or the entire things as being said to be not on the network. I have Sonos tech pointing at Google (that's my router) and Google techs pointing at Sonos. I'm 99% positive it is Sonos because this entire set up has worked fine for years until exactly after the app revamp. What I have happening is that when I look at the devices on my Google router, I see things like it showing 2 subs, 1 online and 1 offline....I only have one sub. Then even when I have all speakers showing up and working on the sonos app and physically working, the Google home app wil  contradict that and say half my speakers are offline. Non stop I am getting contradictions between the two. From not agreeing to home many speakers are online to it claiming multiple versions of a speaker. Does anyone know what this points to or which spectrum is more likely the cause?

Customers with their own music stored locally made Sonos. Put them on the map. They exist due to us.  Sonos has since by conscious design left us and moved to connected services. I understand why.  But this latest complete removal of the ability to use my Sonos as it was marketed and sold to me, to listen to my music absolutely beggars belief.  The update was automatic. I have now lost the ability to play my music in FLAC format.  Like many I’ve invested thousands over the years. I moved much to Blusound. Dumped my Sonos because of how they treated us. But I kept some for some rooms. Now I guess I’ll be dumping that too. Blusound is superb. I’ve had enough of being ignored by them.   There is no way this is a bug. This was design. The complete omission of a capability is not a bug. It was a conscious decision to remove any ability to play localised music. Probably to save money on developers and have less and less requirement to have

Before the last update a few weeks ago, my Sonos App was working fine. Now its not only a glitchy non intuitive design, but after taking ages to get it to play the BBCSounds app again yesterday, it now tells me I have no system- despite the fact that the system is on and playing Radio 4 (through BBC Sounds). So I have no control of the speaker ( Sonos One) and I guess will uninstall and reinstall the Sonos app again. But this is getting monotonous- what is the problem since the update? I have just the one speaker so as simple as it can be! 

Sonos application. I reinstalle my system. The application was not working, than work and now not able to open the application….the application do not respond. Thanks for your help. 

Appreciate app update but why can’t I add next song to playlist ?Help please. 

When I play an album on Tidal using the Mac Sonos app,Sonos only plays one song. It never plays the full album. How do I fix this? 

The New App is not playing Apple Music correctly.  When it does it gets through one, sometimes two songs before it “sits and spins’ without playing.  Using the new app with ‘Sonos Connect’.  Anyone else having these issues?

I have downloaded the new app.  On my IPhone I can get to my Playlists by clicking the arrow on Sonos Favorites.  On my IPad, when I click the arrow on Sonos Favorites nothing happens. I have tried deleting the app and reinstalling it but the same thing happens.  Any suggestions on a fix?

I  can‘t find my Sonos favorites in the controller, I can‘t open the link⁉️ What is wrong there❓Thanks vor your help  - Hermann

Hi, the new App isn’t able to control my system.  The only way we can adjust volume now is via either the TV remote or the Sky remote volume buttons.  Sliding the app volume does nothing.  Mute doesn’t work nor does Night Mode or the voice enhance.  The chat bot doesn’t understand the question and my shifts don’t allow for me telephoning.   Any help greatly appreciated.   Steve 

When are you going to fix the app. No song display, sound levels won’t change and can’t switch the music off.  Or go back to the app that was working perfectly well.  Poor show Sonos

Please tell me why I should not feel another system to replace my entire SONOS hardware? The latest update is an absolute joke. IT DOESNT EFFING WORK 😡😡😡

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru  web page I see my devices. Any assistance would be appreciated. 

I changed my apple password. Works great on apple. But when I try adding Apple Music to sonos, I get a ‘problem has occurred’ message.

How do I search for songs by title?  I can’t did it for YouTube Music or prime music  Amazon music only artist and stations appear.  

I have read the threads regarding connecting Sonos to a Synology NAS. It seems that everyone can connect via adding a path to the music library. I have the Media Server application on my Synology, and my Windows PC can see it as a media server. However, my Sonos app does not see it as a media server. My Sonos app does see my Windows Media Server, though. Does the Sonos app support media servers on NAS? It appears that several people have found alternate solutions such as using Plex. I prefer not to use a workaround.

In the previous version of the app, there was a selection on audio compression compressed uncompressed and auto. Is this selection available in the new app? I don’t see it anywhere.

Después de realizar actualización desapareció mi biblioteca del ordenador y ahora es imposible poder acceder ala biblioteca.ALguna solución GRACIAS Moderator Note - Translation by Google:After performing the update, my library disappeared from the computer and now it is impossible to access the library.Any solution THANK YOU

 Sonos app update 80.01.10 for ios and 80.01.07 for Android is just released. Who’s going first? Let us know how it goes. Seems like a whole lot of fixes.Release notes: 80.01.07 (Android)80.01.10 (iOS)Release date: 5/21/2024 In this update:Support for the all new Sonos Roam 2.   Improved VoiceOver support, allowing for easier navigation and control on the Now Playing Screen, System View, Output Selector, Queue, Volume Sliders, and Add Product.   Improved TalkBack support for the Now Playing Screen, System View, and Add Product.   Improved Local Music Library playback of folders.   Added the

I can see this has been asked many times but I've yet to find an answer that solves my issue.I have an Amazon playlist of around 900 songs and growing.This playlist shuffles with no issues on my phone, however not via Sonos When start Sonos either via the app or Alexa I only have access to 500 songs and they don't shuffle properly. There are a fraction of songs which continually shuffle, but most never do.if I shuffle via Amazon and connect to Sonos, I apparently have access to the entire playlist, but again only they same few songs play again and again.I've refreshed music, deleted Amazon and reinstalled and the same with the Sonos app.I love my Sonos system but this is doing my head in.I really don't want to change music streaming platform, but do any other platforms work better?Many thanks ​​​​​​

[redacted] [redacted] A new Sonos controller Actually some people do want more of 1 or 2 but nobody wanted Sonos to “fix” the perfectly fine controller app. What a debacle but the pompous hubris of CEO Spence (uh I guess we should have communicated the roadmap) and CPO Bouvat-Merlin (took courage to launch a new UI) is insane. You guys don’t get it. After hustling us thru the S2 upgrade to now punk us all on this new controller so you can get the headphones shipped is a humiliating kick in the crotch to your loyal user base including this one of 20+ years. Too many FUBARS to list so I’ll just leave it at this - will no longer buy Sonos. 👋Moderator Note: Modified in accordance with the Community Code of Conduct.

Dear All of Management, It is now several weeks since you launched new apps on Android, IOS, MacOS and probably Windows too.Since then a lot of old functionality has gone, the only functionality remaining is streaming. By this you have frustrated a lot of previously happy users. Me one of them.Why did you do that?In the IT-Business it is normal to launch new (replacement) software after development, after fully testing, with usually the functionality of the old software mostly remaining.You chose not to. Why?You chose to only reinstall Music Services but not the local library function.Why? Are your customers who have great pleasure in their music library’s not important enough?From a marketing point of view this is all very strange of you. If someone asks me now wil you advise Sonos, I will have great hesitation. By letting me and others down for several weeks, with no advanced warning at all, well it makes the company unreliab

Recently moved so setting up Sonos on new network.  Some of our speakers (Beam, Move) we added with no issues.  All our other speakers (another Beam, 5’s, 1’a, subwoofer) have been added to our network successfully.  I can see them in the Sonos iPhone app - they show as  “not registered”.  They will not register with Sonos and I get the error message “There was a problem adding your Sonos 5 to your system. Try again later.” . Any suggestions beyond resetting everything to factory settings or unplugging my router (all have been done several times with no success). appreciated.