Controllers and Music services

Is the Sonos app going to bring back the queue functions: “play now” “play next” “add song to end of queue”, and ability to delete songs also. I have quite a few speakers and these missing functions were used daily. I haven’t used my speakers with this app since it has been updated. 

I have two S1-compatible speakers in my home office. They are currently part of my S2-system. Downgrading products from S2 to S1 is currently not supported through the app, but does anyone have experience in doing a hard factory reset and adding the speakers in S1 as if it were new products?And maybe as a separate question: is it possible to remove components from your system in the new S2-app? I can't find that option.

I have two Wi-Fi’s, one for 5GHz and one for the old 2.4GHz. They both are connected to the same LAN network, just using slightly different Wi-Fi names.Sonos speakers are connected to the 2.4GHz network, and my phone is on the 5GHz network. This has always worked fine.After the new update I have to connect my phone to the 2.4GHz Wi-Fi or my phone can’t see the speakers, why? 

One more issue with S2 and the new release. I had a 6 hour internet downage last night. I recently purchased BlueSound speakers. I could not stream of course, but access to my local NAS music was unaffected. This was true of the PC (downgraded) app. But it is not true of the new Sonos app. You cannot even run the app if the internet is down. It just presents a blank screen. I am not sure if this was true of the old S2. I suspect it was.Another thing: the fact that Sonos insists on registering my speakers is annoying. And I can’t even sell them without telling Sonos about it. Not so with BlueSound. I am not sure of Denon and the other competitors. Sonos needs to loosen its grip on the user.

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

I spent thousands of dollars on Sonos components and now you are “improving” them with an update that is so terrible. I listen mainly to my own music collection and I can’t find a way to do that now! What is this??????

On the new app, I can see what songs I have queued, but I can't remove any songs from the queue nor can I move songs around in the queue. Very annoying. Also annoying that you took away the feature where you can see the exact volume your speaker is at.

Salut.Je ne pouvais plus ajouter ma propre musique dans la bibliothèque Sonos.Je suis sous Windows 10.Cliquer menu démarrer, dans “rechercher les programmes et fichiers” taper WMP NSS et sélectionner “voir plus de résultats”. Sur la page qui s’ouvre, cliquer droit sur votre fichier musique et sélectionner “accorder l’accès à” et valider “système hi-fi sans fil sonos”. retourner dans sonos, gérer bibliothèque et ajouter votre musique.pour mon cas, ça a fonctionné. Moderator Note - Translation by Google:Hi.I could no longer add my own music to the Sonos library.I'm on Windows 10.Click start menu, in “search for programs and files” type WMP NSS and select “see more results”. On the page that opens, right-click on your music file and select “grant access to” and validate “sonos wireless hi-fi system”. return to sonos, manage library and add your music.for my case, it worked.

I use KKBOX as music service. However, it does not work with the latest update.I reauthorized and I can select the song. But no music play on my Beam Gen1.  Please help

I've connected my wifi but it will not connect to TV or iPhone. What am I missing?

I have just had my router replaced. Ending up having to factory reset my pair of Sonos Ones.Now I am trying to add them via the app.  Getting the message that it can’t ad them because they are not connected to my home wifi. How do I add them to my home wi fi?

Whenever I go to register my e. RA 100 the app closes. I have to start over

Bonjour,Quand la minuterie de veille reviendra sur la nouvelle version de l application ?? Très ennuyeux de ne plus l avoir.… Moderator Edit: Google Translate- Good morning,When will the sleep timer return to the new version of the app?? Very annoying not to have it anymore....

Recently installed an Arc and Sub in my home. I have had Amazon Unlimited for a few years, but I would like to take advantage of hi-res music with the current setup.  I have tried to play music through the Sonos app, the Amazon music app and by asking my Alexa.   I have never had the HD or Atmos label come up once I start playing the music on my Arc.  For example , I play Steely Dan’s “Time out of Mind” which shows as HD when I play it on my phone.  However, when I cast it to my living room Arc, the HD label goes away.  I have added the Amazon music service to my Sonos, but again, playing this song does not show the HD label.  Not really sure if this label should come up in the Sonos app, or how to check music quality that is playing

!!  Like many others I’ve just updated Sonos only to find I now can’t access my music library from the C drive of my laptop (Windows based).  Sonos - please resolve asap for the thousands of users that will be affected by this error.  How can it be fair for consumers to spend hundreds of £s for speakers only to find they can’t play their favorite music on them?! !!

Brand new Era 300, will play music via Alexa, will play music when linked with another speaker already playing, won’t continue playing when said other speaker is removed and will not respond at all via the Sonos app, it will cycle through all the songs on an album but never start playing them. I’ve unplugged, turned off the wifi, moved closer to the router. I’m stumped. Any help would be welcomed. Thx. 

I just reinstalled Sonos Controller S2 on my Android cell phone using apkmirror.com It looks OK. All of my playlists, NAS access, radio stations appear to be intact.I used version Sonos 16.1 (arm64-v8a) (nodpi) (Android 8.0+) from March12, 2024

with the new update radionet does not work anymore and also the rai play sound option in the available services has disappeared. How do I get my radio rai now?s

I deleted the new app in order to try sideloading the old app (for reasons which are obvious).  That did not work. I decided to redownload the new app and just cope. The new app wil now not find my system. Is a factory reset of all my speakers going to be necessary. Thank youHenry ps The CEO coming out to say the new app has lower latency "according to internal data"... that has got to be total bs. It's even laggier than the old app was

Hello, I’m probably one of those who mostly haven’t been badly affected by the new app. Either this is because all my speakers are compliant with the S2 platform. However, - issuesIs the volume level indicator coming back at some point ? Why is my Ipad Pro 1st generation having great difficulty in getting my app info populated  quickly. ? Sometimes , it just seems to be “processing” with a blank screen.  I then close the app and try again.  Normally the 2nd or 3rd time it slowly populates the screen . Didn’t have this problem with the previous version of the app.  Re above, it’s a bit faster populating  on my Iphone 12 Pro Max.. I have access points all on Wifi 6e..

Since the new Sonos app update, I noticed that the TruePlay functionality is no longer available for my devices. Normal or am I looking in the wrong place? The interface has changed a lot, and I think I'm in the right place....

When using Jazzgroove.org after pausing it overnight, I have to select a different station of the five available on jazzgroove, play it for a few seconds, then select the station I want.With the new app, I can no longer select from the “Recently Played” stations which show up when I open the Sonos app from an iPad. All I get is a a greyed-out screen with the message “Something has gone wrong …!”I have to open the Jazzgroove.org service and select from the available stations, which simply adds to the number of steps required to get 5he service going each day.

Why can't I play music folders from my NAS as I have for years? The new App allows me to play one song at a time!I have a Western Digital MyClouldMirror and a Synology NAS DS224.I cannot connect PLEX to Sonos.WTF???

Does anyone know how to stop the Sonos app on my PC asking me to check and install software updates. On the Sonos program on the PC under there are four major heading - File, Edit, Manage and Help  (ie. nothing called settings). Under the Manage heading one of the two items I can click on is “check for updates” to which I’m responding Not know - which the application is ignoring. I’ve also tried turning off automatic updates from the Microsoft store but that doesn’t work either.  Any suggestions would be appreciated.   I’m trying to avoid having to update the app on the PC since I know I will lose access to my NAS.  I made the mistake of updating the App on my phone with the latest May 7 update and as a result have lost access to the NAS on my phone. 

I use a music streaming service called YouSee Musik. After updating the app, I can’t play a large part of the music catalogue. Many numbers and albums just fail.  Furthermore, if I use the search function anywhere in the app, it simply fails and says “something went wrong”.  My system is basically useless without proper access to my streaming service and without an option to search for music, so I’m extremely unhappy about the “update”. I hope someone can advise me how to make the app functioning again.