Controllers and Music services

I have read several of the other threads that were not able to browse through their YT Music playlists. Some have been resolved with an update (3ys) ago, but others relate to the size of the playlists.I have a YT Music account. I created playlists. I added my YT Music using the service option in the  Sonos S2 App (Version 80.01.07-release+20240517.e5cee07, Android Version12). Entered identification code and everything, found the existing YT Music account, but in the Sonos app if I click on Playlist it does not show me anything. Also tried on the Sonos app on my Windows notebook, but have the same problem.I have tried searching for updates, rebooting the speakers and the phone/notebook.Any advice what I could try?

I am using a Move 2 speaker. Every time I try to use the Android app, I get the message "system not detected." I have to turn on the Bluetooth signal to establish a connection. While using the speaker I keep having to do this to maintain a connection whenever I want to change what I'm listening to.  This only started happening after the infamous May update, prior to that things worked fine, on my simple one speaker system. Does anyone know of a solution? More to the point can anyone at Sonos tell me when it will be fixed?Everything was fine before the uodate, but  trying to use my speaker now is a nightmare. 

I can not see my Sonos system on the iPhone and iPad, and I am not able to add a newly bought Sonos Arc and two Sonos Era 300.On my Mac I can see the Sonos system, and add new products.App’s on iPhone and iPads updated to last version.I have reset my system, I have reset my router, I have powered everything down and restarted but the problem is still the same.What to do now?

Anyone found a way to stop the Bluetooth popup question every time you open the App. Related to brand new app May 2024.I don’t typically have Bluetooth switched on on my iPhone so this “nag” message happens every time you start the app?  TIA 

So…today I have been on 2 Live Chats. First one they just stopped responding ding, 2nd one just said you will have to call I can’t help.I then called and was informed of a 55m wait time, I carried on at a wait time of 1hr and 28m the line went dead. I have 3 devices I am trying to reconnect to the ‘system’. I have factory reset them all about 3 times, I have reset the app the same amount of times. I ah e used an Ethernet cable too. I get to the point of successfully following the prompt instructions and connecting but they are not visible in the app, not one single device. I am am so utterly confused and angry in equal measure. How can a UI be so terrible, how can customer service be so awful. Of anyone has any suggestions on how I can get these 3 devices in a system group on my app I would be grateful. I cannot hold for yet another 87m to be hung up on again and the Live Chat route has not been exhausted. Thanks 🙏 

The latest version xxxxxx.08 lacks the polish and seamless performance I’ve expected from Sonos.Finally spoke to Support after 2 hours and 5 minutes on hold.Firstly ALL previous Sonos Playlists have disappeared and told ‘they will come later’. What? Who in their right mind would provide an upgrade and remove previous features without comment.Performed a remote reset and before it was complete, the Support person said, ‘ all good, have a nice day’ and hung up. Problems still remain but will I put up with another 2 hour wait? Certainly not!Still slow and unresponsive and previous version quickly recognized when the TV was connected and the sound dutifully came through speakers immediately.Now it reverts to TV Audio by itself even with the TV off and of course the music stops.This is a shamble, no less.  

I'm one of the guys that after the new app uodate, I get constantly portions of my system not showing or the entire things as being said to be not on the network. I have Sonos tech pointing at Google (that's my router) and Google techs pointing at Sonos. I'm 99% positive it is Sonos because this entire set up has worked fine for years until exactly after the app revamp. What I have happening is that when I look at the devices on my Google router, I see things like it showing 2 subs, 1 online and 1 offline....I only have one sub. Then even when I have all speakers showing up and working on the sonos app and physically working, the Google home app wil  contradict that and say half my speakers are offline. Non stop I am getting contradictions between the two. From not agreeing to home many speakers are online to it claiming multiple versions of a speaker. Does anyone know what this points to or which spectrum is more likely the cause?

Customers with their own music stored locally made Sonos. Put them on the map. They exist due to us.  Sonos has since by conscious design left us and moved to connected services. I understand why.  But this latest complete removal of the ability to use my Sonos as it was marketed and sold to me, to listen to my music absolutely beggars belief.  The update was automatic. I have now lost the ability to play my music in FLAC format.  Like many I’ve invested thousands over the years. I moved much to Blusound. Dumped my Sonos because of how they treated us. But I kept some for some rooms. Now I guess I’ll be dumping that too. Blusound is superb. I’ve had enough of being ignored by them.   There is no way this is a bug. This was design. The complete omission of a capability is not a bug. It was a conscious decision to remove any ability to play localised music. Probably to save money on developers and have less and less requirement to have staff. 

Before the last update a few weeks ago, my Sonos App was working fine. Now its not only a glitchy non intuitive design, but after taking ages to get it to play the BBCSounds app again yesterday, it now tells me I have no system- despite the fact that the system is on and playing Radio 4 (through BBC Sounds). So I have no control of the speaker ( Sonos One) and I guess will uninstall and reinstall the Sonos app again. But this is getting monotonous- what is the problem since the update? I have just the one speaker so as simple as it can be! 

Sonos application. I reinstalle my system. The application was not working, than work and now not able to open the application….the application do not respond. Thanks for your help. 

Appreciate app update but why can’t I add next song to playlist ?Help please. 

When I play an album on Tidal using the Mac Sonos app,Sonos only plays one song. It never plays the full album. How do I fix this? 

The New App is not playing Apple Music correctly.  When it does it gets through one, sometimes two songs before it “sits and spins’ without playing.  Using the new app with ‘Sonos Connect’.  Anyone else having these issues?

I have downloaded the new app.  On my IPhone I can get to my Playlists by clicking the arrow on Sonos Favorites.  On my IPad, when I click the arrow on Sonos Favorites nothing happens. I have tried deleting the app and reinstalling it but the same thing happens.  Any suggestions on a fix?

I  can‘t find my Sonos favorites in the controller, I can‘t open the link⁉️ What is wrong there❓Thanks vor your help  - Hermann

Hi, the new App isn’t able to control my system.  The only way we can adjust volume now is via either the TV remote or the Sky remote volume buttons.  Sliding the app volume does nothing.  Mute doesn’t work nor does Night Mode or the voice enhance.  The chat bot doesn’t understand the question and my shifts don’t allow for me telephoning.   Any help greatly appreciated.   Steve 

When are you going to fix the app. No song display, sound levels won’t change and can’t switch the music off.  Or go back to the app that was working perfectly well.  Poor show Sonos

Please tell me why I should not feel another system to replace my entire SONOS hardware? The latest update is an absolute joke. IT DOESNT EFFING WORK 😡😡😡

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru  web page I see my devices. Any assistance would be appreciated. 

I changed my apple password. Works great on apple. But when I try adding Apple Music to sonos, I get a ‘problem has occurred’ message.

How do I search for songs by title?  I can’t did it for YouTube Music or prime music  Amazon music only artist and stations appear.  

I have read the threads regarding connecting Sonos to a Synology NAS. It seems that everyone can connect via adding a path to the music library. I have the Media Server application on my Synology, and my Windows PC can see it as a media server. However, my Sonos app does not see it as a media server. My Sonos app does see my Windows Media Server, though. Does the Sonos app support media servers on NAS? It appears that several people have found alternate solutions such as using Plex. I prefer not to use a workaround.

In the previous version of the app, there was a selection on audio compression compressed uncompressed and auto. Is this selection available in the new app? I don’t see it anywhere.

Después de realizar actualización desapareció mi biblioteca del ordenador y ahora es imposible poder acceder ala biblioteca.ALguna solución GRACIAS Moderator Note - Translation by Google:After performing the update, my library disappeared from the computer and now it is impossible to access the library.Any solution THANK YOU

 Sonos app update 80.01.10 for ios and 80.01.07 for Android is just released. Who’s going first? Let us know how it goes. Seems like a whole lot of fixes.Release notes: 80.01.07 (Android)80.01.10 (iOS)Release date: 5/21/2024 In this update:Support for the all new Sonos Roam 2.   Improved VoiceOver support, allowing for easier navigation and control on the Now Playing Screen, System View, Output Selector, Queue, Volume Sliders, and Add Product.   Improved TalkBack support for the Now Playing Screen, System View, and Add Product.   Improved Local Music Library playback of folders.   Added the ability to Search for content to use with an Alarm.   Improved system connectivity for Boost and portable products in sleep mode.   Fixed issues with Add Product that resulted in incomplete registration, a need to sign in again, or inability to confirm a product PIN. Fixed an issue with enabling Surround and Sub Audio.   Fixed an issue that blocked Trueplay if a TV was the input source.   Fixed an i