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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,136 Topics
  • 55,647 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8136 Topics
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StartingtopuffContributor I
asked in Controllers and Music services
conflicting advice regarding upgrade to s2

Hi,I have decided to update my system to s2 and run the compatibility check which reports my Connect cannot be updated. I decided to create a separate system for my PlayBase & Beam but getting response  that they are both incompatible. Please advise

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Airgetlam
1 year ago
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PhilippeMEnthusiast I
posted in Controllers and Music services
End of 'old' TuneIn and own streams - how to edit favorites

Many threads are talking about the own internet streams one cannot define anymore due to the end of the ‘old’ TuneIn. One solution was to push those streams to the favorites.Ok, so far not so good.One question remain : how to edit the so called favorites if those internet streams are modified in one way or another?

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106rallye
1 year ago
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tigerfan87Contributor II
asked in Controllers and Music services
Controller Update Error on Macbook

There is an “update now” button on my S2 Controller on my MacBook but I am having trouble updating it. I have not had issues in the past updating the app on my MacBook. I keep getting an error during the install process that says “Sonos Update Failed. An unexpected error occurred. Please try again”. (Screenshot of Error attached) I have tried it again several times and keep getting the same error. I am running Mac OS Ventura 13.0.1. Anyone know a fix?   

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1 year ago
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orourkegContributor I
asked in Controllers and Music services
Sonos error indexing my music library

Hello everyone,A few months ago Sonos put out an update (I have no idea which one, but I’m sure they do!) which has effectively stopped my personal music library from indexing.I can run the “Update Music Library” as many times as you wish, and I systematically receive the same error message:The music is stored on a NAS - which has no issues.The network is working perfectly well.This is a known issue with Sonos - I have sent logs and talked to their Service Centre.I simply can’t understand why this issue is not being dealt with! They have known about it for months, but no answers?Getting seriously worried that their teams are focusing only on streaming, and abandoning the thousands of clients like myself with libraries  to which we hold dear, and want to be able to use as one of our sources of listening to music!Hope someone out there has some answers - because Sonos certainly doesn’t!!Gerard

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1 year ago
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UlfTContributor I
asked in Controllers and Music services
Trouble streaming

Lately, it has happened at certain times of the day when streaming radio on Sonos (TuneIN), I lose the connection. Sometimes I hear signals from another devices in the group. It's almost like it's a bad internet line, but I have fiber with 1GB both ways, so capacity shouldn't be an issue here. Have tried changing to different channels in the app without this helping the problem. I have tried to change radiochannels and to stream from Aplle music, with the same problems. Any ideas what the problem is?

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Airgetlam
1 year ago
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per dahlin
posted in Controllers and Music services
Tidal on Sonos

As I understand, playing Tidal HiFi Plus through the Sonos app gives us max CD quality audio, up to 16-bit, 44.1 kH.But, when using the Tidal App on a Samsung Smart TV connected to a Sonos Amp over HDMI, what audio quality can then be passed through?Same question when having Tidal App on an Apple TV 4k with HDMI to the same Samsung TV and then HDMI to a Sonos Amp. With Tidal HiFi Plus, what quality can be passed through?Thank you.Per Dahlin

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1 year ago
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LNoteContributor II
asked in Controllers and Music services
Limit on radio stations workaround

Hi - is there any way to work around the seemingly arbitrary limit on the number of radio stations I can save to My Sonos? I have reached the limit which is quite annoying. 

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Stanley_4
1 year ago
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AodhánContributor I
asked in Controllers and Music services
Add Music Services: Amazon Music not showing

I’m in Ireland and using a Sonos One. Under Services and Voice==> Music and Content I have Audible. When I click ‘Add a Service’ to add Amazon Music I have 79 options, but ‘Amazon Music’ is not one of those options.Would anybody know how I could make it appear?

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P
1 year ago
marc123456
marc123456Trending Lyricist I
posted in Controllers and Music services
Sonos favorite limit

I know there where several topics about the sonos favorite limit, people explained the limited playlist is a feature.But seriously, you cannot limit peoples behaviours!Please increase the limit, its a stupid concept to reduce the possibilities we use sonos products we paid for.Nice sunday, enjoy music :)

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1 year ago
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TheCaseLatinGuyContributor I
asked in Controllers and Music services
trying to connect sony tv to sonos amp provided by apartments

I have built in speakers in my new apartment and it’s sonos amp. I am trying to connect my tv to it and use it as surround sound. Is that possible?

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106rallye
1 year ago
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DenisparkesathomeContributor I
asked in Controllers and Music services
Cannot access music folder on DiskStation NAS since getting new Windows 11 laptop

I’ve had Sonos for many years. Generation 1. I use Sonos controller 1 on laptop and phone. the music library is held on a Diskstation NAS drive (Z drive). All has worked fine through a previous laptop and windows upgrade to 10.When I got the new laptop the Sonos was working and finding music on the NAS drive. I couldn’t however manipulate files and folders on the Z drive from file explorer. After a few days I fixed this (it was technical and I cannot remember how). But this fix coincided with the present problem that Sonos cannot now access my music from either the desktop app or the phone app S1 controller. I can see the music library. Searches work and I then queue up the music (it goes in to the queue for the selected room). But on hitting play a message pops up saying it can’t find the file.The sonos speakers themselves are working if for example I play radio or connect spotify.I did momentarily get the access back. I uninstalled the phone app and (coincidentally?) when I opened th

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1 year ago
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WhatUserNameTrending Lyricist I
asked in Controllers and Music services
Adding a song to playlist in Windows app is a huge problem

The Windows app has a massive bug adding songs to playlists from a local library.  I have five Sonos playlists (not Spotify playlists). I store my music on the same Windows PC where I run the Sonos windows app.  Here is how you can reproduce the bug:In the Windows app, play a song from my local library. Then click the “i” and then “Add song to Sonos playlist”.  The next screen should show the list of playlists, but most times the app does not show the list of playlists and instead shows a message “No playlists have been added to your Sonos Playlists yet”.  But I have 5 playlists, so it is wrong.  If I click “i” and then “Add song to Sonos playlist” again it will usually show the same wrong message.  One time in 10 it works, and shows my playlists.  So basically it is unusable to create a playlist in the windows app.  Has anyone else experienced this?  I have searched in the community and did not find others with this problem (though frankly I find the search algorithm in the community

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1 year ago
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MadraruaAvid Contributor I
asked in Controllers and Music services
Best Amazon device

Hi I’ve several Sonos amps plus in-ceiling speakers. None of these speakers are voice enabled. Can I use an Amazon device such as a “Dot” or “Echo” to control the music?if this is possible what is the best device ? thanks. 

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K
1 year ago
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Jonathan CanningContributor I
asked in Controllers and Music services
sonos not working

 okay, after years of having Sonos work okay it is now playing up, a lot. Dropping out, iOS and Mac controller not connecting, Spotify unable to add tracks, unable to update Sonos on Mac without reinstalling every time. This is getting annoying and would like it sorted, and before you ask yes I have turned it all off and on again on multiple occasions and reinstalled it and yadayadayada. Make it work, it used to and now doesn't and I have not changed anything. I don't know if there is now an issue between Spotify and Sonos but it wont play any my playlists through the Sonos app but will through the Spotify app but that is only a half-fix. 

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jgatie
1 year ago
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RB BentleyContributor I
asked in Controllers and Music services
Switched from XFinity to T-Mobile Network

Cannot connect to Sonos system any longer

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AjTrek1
1 year ago
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Jcoc3434Contributor I
posted in Controllers and Music services
lost my patio setting

Good afternoon.  Had my router go out.  Now my patio speakers and sound bar are connected together.  How can I separate again 

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M
1 year ago
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Dcgman#1Headliner I
posted in Controllers and Music services
sonos SUCKS

Yes, today Sonos SUCKS. That is all. 

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1 year ago
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Geraldio55Contributor I
asked in Controllers and Music services
update 15.6 no volume control

Updated my app/system to 16.5 now I can’t control the volume on my iPhone. Infuriating any help would be appreciated 

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1 year ago
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sgka100Contributor I
asked in Controllers and Music services
recovery after power failure

I have nine Sonos speakers mostly used to listen to BBC Radio 4.  Whenever we have a power interruption (quite frequent) they all loose their default Radio 4 setting.  Is there any way I can get the system to restore these defaults when the power returns?  

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Stanley_4
1 year ago
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smokeysfContributor I
asked in Controllers and Music services
is there a way to turn on radio speech enhancement?

When I listen to steaming audio from radio programs the voices are very muffled.  I would like to turn on speech enhancement with the hope I can better understand what is being said.  The speech enhancement only seems to be available when I am steaming from the television though.   I can I clear up the muffled voices from radio stations?

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Airgetlam
1 year ago
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davidkekoContributor I
asked in Controllers and Music services
Add an Android app to the Services in Sonos app

I want to add an app I have in my Android phone in the Services list of Sonos app to cast to my new Sonos system, but can’t find the way. I can only select apps from a closed list. Is there a way? Thank you.

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106rallye
1 year ago
A
AndrewBrightContributor I
asked in Controllers and Music services
Amazon Music not displaying all music in Sonos

After successfully using Amazon Music on Sonos for a long time I have discovered in the past week that  my full Amazon music library is no longer being displayed. Under Sonos Amazon Artists listing now only goes to the end of the letter “H” while Albums are only listed as far as “L”. Playlists are fine perhaps because I don't have nearly as many. I have had extensive discussions with Sonos and been through all the common fix processes like updating apps uninstalling/installing Sonos/Amazon apps, re booting router etc but the problem remains. Has anyone had this issue and found a solution?   

100511
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1 year ago
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Jimmi76Avid Contributor I
asked in Controllers and Music services
sonos connecting to amazon music

Hi.After updating to 15.9 I put dark side of the moon on and it kept saying cannot play track unable to connect to Amazon music and would skip to next song.Anybody else had this issue.I have done all the usual stuff.reset etc

881
Ken_Griffiths
1 year ago
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QuesadamanContributor I
asked in Controllers and Music services
Spotify's Discover Weekly

I’ve been having trouble lately finding or accessing Spotify’s ‘Discover Weekly’ on Sonos. Is it just me? The algorithms seem evermore predictable. DW is often pleasantly surprising in its variety. 

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Airgetlam
1 year ago
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zakatanaContributor I
posted in Controllers and Music services
Is there a fundamental limitation preventing Sonos to make an Android TV app?

Hello everyone,I recently purchased an ERA 300 and the hardware is absolutely brillant; I didn´t think that Dolby Atmos could sound so good with a single speaker. So much that I’m probably going to ditch Youtube Music for Apple Music once my trial period is over. Seriously it’s that good.However, the lack of dedicated Android TV app is a really bizarre omission to me. I know that most people will tell me to buy a soundbar but:Not all of us have the disposable income for that. Not all of us have the means to plug a soundbar. I use, for instance, a projector which single HDMI input is already occupied by a mibox S. And even if I did have the money, and an available HDMI, I would need a 6 meters HDMI cable to connect the soundbar; not really practical. I currently connect the era 300 to my mibox by bluetooth and I experience no delay in the sound, thanks to a built-in compensation I presume. This works reasonably well and the speaker does a surprisingly good job when watching series or mo

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DeadlyDuck
1 year ago
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