I have just read this article about Sonos new app: https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement
Well, your spokespersons border on arrogance towards your customers. In my case I have spent many thousands of dollars with your Sonos equipment since the very beginning of Sonos in the early 2000s.
And today here is a disrespectful gesture on your part towards your customers who have helped you establish yourself as a high-end company.
There was no notice before inviting us to download this new app and no apologies to customers since. I feel like an hostage now! Worse, the company is arrogant by saying that “it takes courage”!! It takes stupidity.
Apart from the design of this new app, it's the biggest downgrade I've seen in my life in technology, it's downright retrograde.
What was the pressure to release this new incomplete app onto the market which is a big step backwards for users by removing the alarm clock function and access to our Library. This app is absolutely crap. it's crazy! Are you suicidal??
Apologies and corrections would be appreciated because I am considering getting rid of my 7 Sonos devices following your arrogant actions.
Andrew
