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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,648 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8499 Topics
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casbarTrending Lyricist I
posted in Controllers and Music services
Planet Rock Radio cuts out.

Have a plantet rock subscription and use the radio app. All stations seem to cut out and then restart. It doesn’t happen on Tunein radio. I have just connected my atmos with an ethernet cable to the router, which is only 4m away as I thought it might be a wi fi issue. But its still the same.

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11 months ago
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emaitch1955Contributor I
asked in Controllers and Music services
Lost library

I tried to use my Sonos library recently and found it had disappeared. Efforts to replace it with the original are not working despite Sonos’ instructions to my mobile being followed. Anyone else have this problem ?

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11 months ago
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fartymcgasbagContributor I
asked in Controllers and Music services
Sonos stops playing Spotify commercials

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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Airgetlam
11 months ago
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Richardkhunter67Contributor I
asked in Controllers and Music services
Microsoft Defender causing problems

after so many years of enjoying Sonos in my house, Microsoft Defender has rendered my system basically useless.  Does anyone have any suggestions! ?  

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106rallye
11 months ago
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SweepyContributor I
asked in Controllers and Music services
Enjoying Dolby Atmos music direct from Apple Music App

Hello all,I have an Era 300 and I seem to remember reading somewhere (here maybe?) that you only enjoy Dolby Atmos/Spatial when you stream Apple Music via the Sonos app?Firstly is this true?I ask as the actual Apple Music app is better set out (in my opinion) and feels more user friendly.  For example in the actual/direct Apple Music someone at Apple (presumably) has created a playlist with the songs performed at a concert, just as an example….When using the Sonos app to access Apple Music it’s not as well set out, user friendly and misses the nice touch I detailed above along with other niceties…..The Sonos app seems to dip into Apple Music and I prefer the actual Apple Music app…By streaming via WiFi from my iPad, using just the Apple Music app am I losing lossless/Dolby Atmos/Spatial that I can only enjoy by using the Sonos app version of Apple Music?Thanks in advance….. 

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11 months ago
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ONESPRIGGANContributor I
asked in Controllers and Music services
Sonos was unable to add the music folder. Reason: Unable to add the shared folder "\\COMPUTER\Music" to your music library (1002).

I have been getting this message when I add music locations on folders that have say 100+ or more albums in it.  I do not get the error when I link file paths that are smaller (less than 100 folders/albums) so i don’t think its any find of firewall issue.  All the music files are on a secondary internal hard drive (not on the main ‘C’ drive).  Seems like some kind of timeout issueI am using the S2 app on a Windows 11 machine and have a variety of speakers connected (Era 100, Play1, Sonos One). 

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Stanley_4
11 months ago
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ledzep1Headliner I
asked in Controllers and Music services
Update failed ios sonos app

HiFor the last 3-4 system updates I get update failed message, what’s weird is if I then click try again it says no update available, but the system info states the latest update did indeed install.Im on iPhone 15pro with latest software and have a Sonos arc and sub.Im getting the updates it seems but the failed message at end of updates is getting annoying, is this a bug?Anyone else get this issue? Thanks 

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Schlumpf
11 months ago
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Jim in OaklandContributor I
posted in Controllers and Music services
Please stop ads for Alexa

Sonos recently started playing an ad for Alexa EVERY TIME I TURN IT ON!!! This is infuriating!!! I find this intolerable. I hate Alexa and don’t want to be interrupted every time I use my system. I did not sign up for Ads when I bought my system. WTF!!! Knock it off. to be clear these are NOT radio ads. 

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11 months ago
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binaurasaurContributor I
posted in Controllers and Music services
Sonos Radio HD and iHeartRadio ads

I subscribe to Sonos Radio HD, and it would be great to not have the Sonos intro ads when starting iHeartRadio stations.After it was announced that TuneIn would go away, I moved over to iHeartRadio for streaming local radio stations. That’s fine except launching a station always plays a Sonos ad (“Hands free is now worry free…”) plus the stations own stream intro/ad, so it usually takes a good 30s to get going.Of course can’t control the stream’s intro, but shouldn’t being a radio subscriber be enough to skip me the Sonos plug? It’s just annoying to hear the same thing multiple times a day, and also inferior to the previous TuneIn experience.

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11 months ago
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Chris SchwarkContributor I
asked in Controllers and Music services
Presets don't play right station (android app)

About 20% of the time, when trying to start a music stream from off / not playing, when selecting a preset streaming station or streaming station from “recently played” within the android app, the Sonos will instead play the streaming station that was last playing earlier in the day.  The icon / graphic is for the selected station, but when you listen, it’s not the station displayed or selected, but rather the last one played earlier in the day. I also have an iPad with this app / PC, but rarely use them, so can’t 100% tell if this is android app related or sonos related (irrespective of app OS).   Anyone else have this issue?  Eventually I can select the stream again (via presets) and after 1-2 it will play the intended stream, but since the icon is always the selected one, you have to wait to hear if you’re actually listening to your intended station.  Been happening last few months.The Sonos speakers I am connecting to don’t matter (I have home surround (play bar, sub, 2 play 1 surr

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Airgetlam
11 months ago
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Kjetil57Contributor I
asked in Controllers and Music services
limited disruption of communication

Experiences time limited disruption of communication between sonos and apps, both Spotify and radio app. Any suggestions? 

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Stanley_4
11 months ago
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Kkramer74Contributor I
asked in Controllers and Music services
advertisements on a non-advertisement Sonos plan

I believe I am signed up and paying Sonos extra not to have advertisements interrupt my music listening, however as of late about every 15 minutes an advertisement pops up ruining my music listening pleasure. How do I stop your advertisements? I really hate this distraction. Irritated Sonos Listener

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Bumper
11 months ago
pkazmercyk
pkazmercykAvid Contributor I
asked in Controllers and Music services
Sonos and Apple Music Very Inconsistent App Behavior

While I have the Sonos app installed on my Mac (OS 13.6.3), I still prefer using Apple Music to play through my Sonos speakers. In order to do that, I go to Settings > Sound > Output & Input and select my "Office" speakers (Era 300 stereo pair). In Apple Music, I go to the AirPlay icon in the upper right and select my "Office" speakers there also. Lastly, I go to my Mac's mennu bar and select my Sonos speakers from the Sound Output pull-down menu. However, if it works at all, playing to the Sonos speakers using Apple Music only works for awhile. If I'm away from my desk for awhile, if I stop playing music for awhile, or I change artists or playlists, it usually stops playing through Apple Music altogether. Instead, if I hear anything at all, it's through my Mac's built in speakers. 9 times out of 10, I resort to playing through the Sonos app, which works, probably 80% of the time.I don't dislike the Sonos app. It's just in terms of playlists and artists, Apple Music is superi

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Corry P
11 months ago
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Rack 2 RoamContributor I
posted in Controllers and Music services
Sonos stops playing on commercials

Please fix this issue.I have had this system for 2 years and we use it for a retail store, we have had several customers comment on how good it sounds. At this point I need to cancel Sonos and move on because it is failing to keep playing and it seems Sonos is not doing anything to repair the issue. I completely reset the system and it worked for 2 days and now it is back to the same problem. Stopping on commercials 

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TaniyaMukherjee
11 months ago
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Mister BOContributor I
asked in Controllers and Music services
Deezer sur Sonos

Bonjour, depuis quelques mois en utilisant Deezer via Sonos la lecture du début de chaque morceau est totalement instable, la chanson s’arrête puis reprend et le son navigue en toute les enceintes et les pièces. A priori cela ne vient pas du Wifi. C’est catastrophique. J’ai noté que d’autres utilisateurs avaient les mêmes soucis. Avez vous une solution technique? Merci. 

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Ken_Griffiths
11 months ago
The Krollmanns
The KrollmannsTrending Lyricist I
posted in Controllers and Music services
Some WMA files are not recognised and indexed by Sonos

Our music library contains many WMA files, most of which are recognised and indexed by the Sonos app properly. Some WMA files are however missing from the library, even so they are recognised and played correctly by other apps, e.g. Windows Media Player or VLC.We’ve already checked all the suggestions in the article “Missing tracks or albums in Sonos music library”, and the missing WMA files contain all the required metadata, like artist, title, track number, album artist and album title.Is there anything in particular that needs to be present in a WMA file for Sonos to accept it, or that prevents Sonos from indexing it? What do we need to look for? What requirements do WMA files have to meet to be compatible with Sonos? Happy to provide examples of files that work and don’t work, if that helps.

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The Krollmanns
11 months ago
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EbizboyContributor I
asked in Controllers and Music services
Spotify playlist size limits

Is there a size limit for Spotify playlist to be played using the Sonos app? I have a 9,000 song Spotify playlist that I have added to My Sonos but it won’t play.  I get an error message that says the song cannot be added to the queue.  I have other, smaller, Spotify playlists that play fine. 

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Bumper
11 months ago
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amomentsanswerContributor I
asked in Controllers and Music services
app display not moving on with the playlist

Recently I've been finding that the track showing on the app display and in the queue stops moving on as the playlist progresses. The app seems to get stuck on a particular track and keep on repeating it despite the playlist moving on.  This happens with different speakers and with streamed music as well as music library. Also the queue does not clear even though a new playlist is playing. The repeat button is not on and its a S1 systemHas anyone else had this problem?

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A
11 months ago
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Kev MeadowsContributor I
asked in Controllers and Music services
Adding Hearthis.at to my Sonos

Can anyone help me, how I can play all my playlists on Hearthis.at on my Sonos? I’d like to avoid Airplay if poss. Thanks

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el rubio
11 months ago
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PampacContributor I
asked in Controllers and Music services
deezer familly

Hi,Sonos keep on playing commercial for deezer upgrade account to premium whereas I have a deezer familly account. What is the reason? I'm already paying fees for not having commercials…Tx

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Jamie A
11 months ago
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RickyLakesContributor I
posted in Controllers and Music services
Global Player

I am a new owner of a Sonos one SL and just setting it up and getting used to it.  Amongst other things, I have loaded Global Player.  Via the Sonos app there are many “items” but one of the podcasts that I sometimes listen to, “The Rest is Politics”, is not listed, whereas it is there if I look on the Global Player app directly.  I notice (on the Global Player app) there are a number of other podcasts that begin “The Rest is ….” Eg Football, Entertainment, History. None of them seem to be available through the Sonos app.Can anyone shed any light on this please?  Am I looking in the wrong place perhaps?Much appreciated 

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D
11 months ago
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Rob_95Enthusiast I
posted in Controllers and Music services
Amazon music on sonos has no unlimited functionality

I don't have any of the Amazon Music Unlimited features in sonos.   I can play the pre selected stations, but I can't search for any albums or artists, like I can online.  I am logged into my Amazon music account in the Sonos app, I just don't have any of the Unlimited features.   Am I missing something? 

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Corry P
11 months ago
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ReyPetContributor I
asked in Controllers and Music services
MacOS 13.2.1 and External SSD

I am using an intel iMac with MacOS Ventura 13.2.1. I installed the Sonos S2 app and my library is on an external SSD. The Apple Music app accesses music from the drive fine. When I try to set the drive as source for Sonos is says some settings need to change and directs me to open settings. When I put in the password it says it is not correct. I know the password is correct and I can go into settings and change things with it. I have been on calls with Apple and Sonos and no-one has been able to help. They had me change some permissions and sharing settings to no avail.  Has anyone had this problem and found a work around or solution?

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Corry P
11 months ago
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phd67Contributor II
asked in Controllers and Music services
Removing older Sonos product from S2 without resetting it

Greetings, I recently bought a new Sonos Beam which prompted me to finally upgrade my system to S2. I now only have one device, a Play 5, that is not compatible with S2. The Play 5 is in my office so I’m fine with keeping it on S1 and not using it in conjunction with anything else. The trouble is the S2 app keeps telling me I have an incompatible product and I can’t upgrade anything until I delete it from the S2 system. I understand that resetting the Play 5 will remove it but am wondering if there’s a less drastic way to do it, as I have a ton of music services, playlists, etc. associated with it that I’m not relishing recreating. Any help would be appreciated. Thanks. 

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Stanley_4
11 months ago
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mileoaknellyContributor I
asked in Controllers and Music services
Can't find Absolute Radio on Sonos Radio

I am a complete moron when it comes to anything that need computer literacy. Therefore I cannot find how to play my fav radio stations on my sonos 5. I have always used tunein and I just cannot find the Absolute Radio stations on Sonos Radio. Sure im being stupid but can anyone help please?Thanks

1971
Airgetlam
11 months ago
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