Controllers and Music services

HiI have Sonos since around 2017. Since two weeks I have a new computer with Windows 11 and now I am unable to use the Sonos Music Library on the Windows App (Sonos Controller for PC). Error messages:Sonos was unable to add the music folder. Please check that the path to the folder, and the username and password if needed, are correct. Reason: Access to the shared folder "\\XY" is denied.or"\\XY" is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.What I would like to achieve is to incorporate two folders in my Sonos Music Library (as was before):C:\Music\01-MusicC:\Music\02-MusicNewThe folders are 121 GB and 210 GB in size respectively and shared with a dedicated local Windows user account (no microsoft online account).I am able to access the paths via UNC (e.g. \\MyComputer\01-Music) in Windows Explorer locally as well as

Hello!Not sure if it's Mac OS related or Sonos app related but I can no longer find my system on my Mac mini. My iPhone works fine and my MacBook Pro also works fine discovering the system. I have deleted the app and reinstalled, made sure network and firewall access was enabled and still nothing. Anyone have similar issue with a fix? 

Several more Sonos releases have been and gone, and yet there seems to be no progress with restoring what should be basic functionality in the App which would greatly improve the User Experience:Still cannot save the current Queue to a playlist. Such a basic feature.  The Sonos Windows App can do this, as can third party Apps. Why do Sonos think this should not be included in the IOS App? After playing a radio station still cannot revert back to playing the current loaded queue with the App.  Again easily done in the Windows App and third party Apps.  Would it be so difficult to add a button to the now playing screen to get back to the queue? Alarms can be created, switched on and off - but once created they cannot be deleted?I think Sonos would be better off spending their time restoring some of these simple User Interface issues, rather than seemingly concentrating on secondary issues such as controlling Hue lighting via Sonos vo

After the latest Iphone update “Your Sources” no longer show up as an option in the Sonos app.  This is how we connect back to the TV once we are finished listening to music.  How do I add “Your Sources” back to the Sonos App?

Hello everyone,Lately, I've noticed the volume level seems lower when integrating Sonos and Spotify. I've tested this on several Era 100s, Fives, and Sonos Ones, and I find myself needing to increase the volume significantly compared to last week. Do you know if there have been any recent changes to the Spotify integration volume? This occurs whether using Spotify Connect and the Sonos app. Do you have the same feeling?

Since upgrading to Windows 11 my Sonos system was no longer recognising my Music Library.Having viewed other support advice, I have set my Wifi network to Private but it still doesn’t work.I removed the existing library and am now trying to add it back but am getting nowhere.I go to Music Library settings and click Add to add a new folder. I then click on browse and choose my music folder (on the same laptop) and then click on Next to add it.This brings up a window headed ‘Adjust file sharing settings’ saying the setup assistant needs to adjust the following 1) add sonos library service to firewall exceptions list and 2) set Windows sleep settings to Never. I click on Next to do this and then get a window asking if I want to allow Sonos to make changes. I click on Yes and it just takes me back to the window to choose my music folder. Nothing has been added.NB I have separately added the Sonos library service to my firewall exceptions list and the S

HiI have a controller CR200 that I can’t factory reset. I have already done tries stepsTake out the battery and replace it and placed in the cradle - Take out and replace the battery and placed in the cradle while I presse Mute + Home button and slide it down into the cradle, stille pressing the buttons.The controller start up every time, and start looking for a Sonos product. I can see the SETTING in the bottom of the screen but noting happens when I press the button Can anyone tell me how I make a factory reset on it ? Others ideas is also very welcome to fix this ola guy Regards Reidl 

Some of my Sonos speakers don’t show volume sliders in the app and it’s driving me crazy. Audio plays fine and grouping works, but I can’t control volume for some of my speakers. It always ends up that one volume slider remains, while the rest disappear. And this on al my devices, they even show the same volume sliders grayed out.What I’ve already tried: All speakers are on the same 5GHz network, same AP Disabled AP isolation, client isolation - no change Turned off WiFi band steering - no change Played with IGMP snooping settings on my switches - still broken No multicast rate limiting configured Speakers have static IPs assigned Wireshark shows that all speakers are communicating, on both IGMP and SSDP. Even the ones that don’t show the volume sliders. The only thing that works is restarting my router, but even then the problem always returns. Running TP

Hello all.  I have been a subscriber to Apple Music for some time and, if you’ve ever used it, you are aware that the service creates a personal station for each subscriber based on their favorites and listening history.  My issue is that when I stream the station through the Sonos App it bears very little resemblance to the station streamed on the Apple app. It is much more restricted and excludes a lot of music.  Any ideas how to fix this?

Equalizer is no longer available

Hi. Is anyone else experiencing dropouts, skips, etc with Apple Music since Apple Music moved to Lossless? Before Lossless was introduced, I never had these issues. I have tried Amazon HD and Quboz in the past - both high-res services - and experienced the same behavior. Eventually my system will realize it’s not working and then downgrade back to non-Lossless music, but then it will try again 5 songs or so later. We really need a toggle in the app to downgrade to non-Lossless streaming for the systems that can’t handle it.

Can anyone advise on this please? I have a lot of Sonos components - two Connect:Amps, 4 Play 1s and 3 Play 3s. Everything is running on Sonos S1 as most of them won’t support S2, and all my music files (about 50,000) live on a 10 year old Buffalo Linkststion Duo LS-WXL NAS The NAS also has video and movie files that are accessed by the various TVs around the house The whole home network is wired so nothing, including the Sonos, is wireless (except for iPads etc). It looks like my NAS is failing - I’m still working out if it’s a failed drive which would be easy to replace or if it’s the whole unit. If it’s the whole unit that needs replacing then I can do that but my question for anyone here is, what replacement NAS do it get? I need it to run with Sonos S1 or I’d have to replace my entire and expensive Sonos system, which I don’t want to do as there’s nothing wrong with it. Im not en e

Using : Sonos Controller for PCUsing Version 17.2.2, Sonos OS :S2Build: 90068190Sonos ID:  *********Windows 10 with latest updates.I just setup the music library using my PC internal drive.  I worked through the 913 Errors and the library is working, and playing music.  My problem is the SOME of the music files just don’t show up in the shared directory within Sonos.  The files are the same type as other files, (wma).  I’ve tried moving the files to other locations in shared directories.  I’ve specifically shared the file directory.  I’ve tried moving the un-seen files to other library directories containing files which are visible and playable.What could be preventing the files from showing up in the Sonos library? Moderator Note: Modified in accordance with the Comm

Just got rid of my Bose system because I wanted WiFi. I’m going bonkers constantly changing the volume for each song. There is absolutely zero consistency.  Please tell me there is a fix.  This has never happened with any other speaker I’ve had.  It’s across the board with my roam, Arc & 300 individually.  I can’t find any setting in the app to gain consistency between songs. just so it’s clear when a playlist changes songs in a que the volume might get super loud or super soft. It never plays from one song to the next without a level variation.  The actual setting doesn’t change, but the listening level changes. So it might stay on a 28, but that 29 will vary greatly.I’m really starting to question my decision. thanks for any suggestions.  oh - mostly Amazon Music through Sonos app - I rarely use the Sonos music but it happens on their radio as well. 

I’m trying to set up a new alarm in my speaker but it refuses to shuffle the playlist.   I have another alarm set with a different playlist and it happily shuffles that one, but no matter what I do with this new alarm, it will not shuffle.   I have the playlist set to shuffle in Spotify, I have the shuffle button in the alarm section but nothing.  I transferred the playlist to Sonos and put it on to shuffle, but it turns off the shuffle!  Any ideas? 

So, seems other people have had the same issues. Trying to log into my app and control my system. I’d like to play my music. App keeps asking to log into. Then says it wants to connect to the website to log into. When I do it takes me to their store not my account. Going back to app it asks me to sign in. I have existing devices but they don’t all show and asks me again to sign in. Yet the app also shows I’m signed in. Every time I try to sign out it’s jumps to an error and timed out pop up. Just keeps sending me in circles. The Sonos app has been having major problems for years now. There’s simply no excuse any longer for this mess. This isn’t the first time I’ve had issues connecting and maintaining connections. Last time I spent 3-4 hours trying to connect my system. Your speakers sound good. But if you can’t connect they are absolutely worthless. 1000’s of dollars invested in your system and your app is S***. Sick and tired of it. I’m selling everything. 

If I clear my Recently Played entries (to avoid issues with old data) and play something from my Favorites, an Amazon Station, it plays with no problem. If I then try to play it from the Recently Played list it fails.Add this to my earlier topic on Recently Played issues / desires.https://en.community.sonos.com/controllers-and-music-services-228995/feature-request-remove-recently-played-entries-6930500 

My goodness add ing music so that Sonos can play it is NASTYThe last time I saw something this complex was when the OS was Unix 5.4.Is Sonos really this bad?A way to be able to play music on music speakers is really really complex, I have a large (ish) library collected over decades.And Sonos a Music Speaker company really does not want users to well play music.It has taken several hours to figure out how to just point the MacOS Sonos app at the local Music folder.Wow these developers weren’t on drugs, which is what I assumed, they are vindictive, nasty people who hate people who like music, their reason d’être is to punish people and to discourage people.Never have I encountered such anti user programming, some ideas for improvement, the path to the library must be in hexadecimal using java syntax.Come guys there is so much more potential to hate on your customer base.Keep trying you will get there!!The question

Message on home screen favourites tab, “ unable to load content “ very frustrating, help request 

I have to sign in to add products but it isn’t allowing me to sign in.“Unable to sign in. Connect to the internet and try again”I’ve restarted the app, and my phone. Delete and reinstalled the app.I’ve factory reset all the speakers now I can’t add any

I have been with sonos from the inception, I loved and recommend it to countless people. I have a huge setup with mixed generations. But I'm having the worst sonos experience for the last 5 months on my android phone (Samsung Galaxy ultra s25). Hoping the issues will be fixed but I'm losing hope. The basic s*** like I can't find devices in the app, it keep asking to register the new device, searching for devices every time I open the app... Driving me nuts, the whole concept of sonos to me is quality of music at the touch of a button. It's been a nightmare, is anyone else having these issues?I'm ready to give up at this point! Moderator Note: Modified in accordance with the Community Code of Conduct 

Just an update to a previously reported issue Duplicate album names queued together | Sonos Community.  I have this album on my music library (apologies for some of the titles, but that’s the way it is): File list for album tracksThe album is listed three times in the controller: Selecting any one of the duplicate titles shows only one track: The

Album art is working for my local NAS library when I'm selecting albums, and shows in the summary page when I'm playing a track.   But when I look at the queue there's no album art. That's not a big deal when just playing an Album but it's a pain when building a multi-album queue or playlist.  This works on the iOS app, and I thought it was working recently in Android. But not any more. Had something changed? I don't think anything has changed in my set up. I have re-added the music library, but that doesn't help.  

Hi, I have a problem with playing Apple Music Chill recently. Everything from Apple Music works just great, only Apple Music Chill radio won’t play and the app shows message the It’s not encoded correctly.Everything others plays with no problem.I tried to reauthorized the Apple Music, delete it and add it again etc.Strange is that all other stations plays with no problem and I doubt that Apple is encoding that one station differently then the others.Any idea? Thanks, Jakub 

Hi all. Ive just got my new era 300s. Ive taken the old one sl's off the room on the app but am i best deleting and reinstalling the app before setting up the era 300s? Thank you