Controllers and Music services

After I had to upgrade to latest Sonos App (Android phone and tablet), I can no longer access my Deezer streaming service on my Sonos system. It tells me to install Sonos 2, but that never worked for my system, and has disappeared so I cannot download anymore. Is there anything I can do other than change my music streaming service (I’d rather not)?

HelloI purchased a Sonos Era 100 yesterday, and it seemed to work fine. However, occasionally Spotify won't be able to find the speaker in the Spotify App. If I reboot my phone it will appear but I don't think I should have to do that.There doesn't seem to be a pattern, if I'm able to find the device immediately after rebooting my phone, 30 minutes to an hour later it will stop appearing. The same thing happens if I power cycle the speaker.Doesn't seem to be permissions, anything else I might have missed? I have unlinked and relinked my spotify/sonos accounts through the app.

I really miss not being able to control group volume, by room, independent of overall group volume. In the new update there are multiple steps to follow just to change volume individually in each room!! Also, the ability to mute any single room isn't there anymore??!!  The only option there is to remove that room from the group  that doesn't make any sense!! The new update is disappointing for this reason, but not this reason alone. I wonder what was the underlying reason to take that ability away?? 

Sonos is showing I have the latest app but I can no longer find artists or albums of any type using the search bar in their app.

Why did I lose access to my personal media library when the software was updated??How do I reconnect my personal media library??? 😥

I have just read this article about Sonos new app:  https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statementWell, your spokespersons border on arrogance towards your customers. In my case I have spent many thousands of dollars with your Sonos equipment since the very beginning of Sonos in the early 2000s. And today here is a disrespectful gesture on your part towards your customers who have helped you establish yourself as a high-end company. There was no notice before inviting us to download this new app and no apologies to customers since. I feel like an hostage now!  Worse, the company is arrogant by saying that “it takes courage”!! It takes stupidity. Apart from the design of this new app, it's the biggest downgrade I've seen in my life in technology, it's downright retrograde. What was the pressure to release this new incomplete app onto the market which is a big step backwards for users by removing the alarm clock function and access to our Library.

I am missing a snooze option in my One SL app, or i simply can’t find it. Is snooze possible in One SL? Pls help. Thanks!

Hi Guys i have spoken to the help desk multiple times and got no we’re. i have purchased 9 x Sonos One SL and cannot get any to connect thru the Sonos app at all and about to return them so this is my last effort as so far it’s a s*** experience  I have tried to connect to 4 diffrent routers and 4 diffrent phones with no luck and even the Ethernet port….. I get to the paring screen add wifi password than unable to connect.  can u please help I keep getting told the speakers trying to update but it cannot update  Moderator Note: Modified in accordance with the Community Code of Conduct.Moderator edit: combined posts

Glad (in a way) that’s it’s not just me finding current and previous Sonos software versions are horrendously poor.  Is there any QA performed? Does anyone have a plan with where the software is heading? Does anyone there even give a crap any more? 

comment récupérer la bibliotheque musicale et les stations radio mis dans les favoris ? par exemple France Musique et FIP ne sont plus actives

Hey, we are running a business and use a sonos system to stream music to our customers and employees, we do use a streaming service that we pay for, however some of our employees are being devious and are connecting to it and playing music off a different service, is there a way besides changing the wifi password to prevent this from happening>

Since the last update nothing works, I can’t find anything, please turn it back 

Greetings,I have a subwoofer and arc, and three move twos. I have a subwoofer and arc, and three move twos. Recently Sonos updated their app and it broke all of my connections and access to my system.I called Sonos support and they were not very helpful and it appears their support personnel are not trained on their products.I have updated all network settings, except for the subwoofer that won't connect and allow me to update it.  I tried hardwired Ethernet cable and Wifi to update subwoofer.All of my account settings, including Music has all been removed, and does not work.I tried to call Sonos and waited 70 minutes only to have an untrained support person whom could not help.  He was asking me to to help him  with product it appeared.i have turned off power, reset routers, and have done all remedial steps i am very frustrated with my $2,800 purchase and it is not very reliable. 

Tje ne update is completely focused on streaming services, but many steps back if you use a local NAS with your own music. It is not possible te search anymore?? 

Since the newish app update (black icon), when adjusting the grouped volume, it doesn’t seem to adjust some speakers (they stay at the same volume as if you hadn’t changed the group volume). Definitely never had this issue on the old app. Anybody else experiencing this?

SonosNet setup seems to be removed in the new app

Since the release of the new app, I can register at Sonos but am not recognised as system owner for all functions.Several functions are requesting the registration as system owner… but even entering the same credentials again does not make a change.Reinstalling, deleting the cache… no effect.Is there any work-around available or do we have to wait for an update?

I have done the required sonos app update (version 80.00.04-release+20240507.67.1145b) and can no longer see my NAS music.  I do not even see the option under Manage.  The help I read on line syas to go to Manage and select music library, but that option is not even available.     This is using a android device

I have just updated home internet so reset all speakers in house. Thing is I can see all on my wife’s phone but when I log into my Sonos app it says no system can be found 

The updated app is terrible. I hate the interface- it is not intuitive. It is slower and doesn’t work half the time- won’t connect rooms like it used to do. We use the sleep timer every night for our kids, it has been hugely inconvenient to not have that rather basic function. We use Sonos throughout our home, yard and gym- please fix it!

OMG! Sonos has thrown a grenade into their business with the new app. Worse than the previous two updates combined, and that’s saying something. It seems nothing is working, 75 minute wait times for help desk, sonos playlists gone, 2 out of 4 amps shut off and no longer recognized as system components, playlist edit/add capability gone, home theater configs gone. The settings part of the app is useless to recover from the lsited issues. I could on, but suffice to say they have done immense damage to themselves and their customers and I can’t even get them on the phone to work through any of it. I’m not sure it’s of any use to rant here, as it seems nobody at Sonos is paying attention to this forum, but it’s making me feel a tiny bit better.

After the new incredibly bad app update i cant controll the volume with phone buttons. I have to physically open up spotify or sonos app and use thr volume slider to manage it. WHY?!? Sooo bad. Jesus… 

Most of the time when I open up the app I’m prompted that I need to sign in as the system owner, then enable “Recently Played”.  The app then seems to remember I’ve logged in (for a while), but forgets I’ve already enabled Recently Played, so I’m prompted to turn this on again. Anyone else seeing this issue?  It wasn’t a problem in the v16 app

Need to de-register old Ray and get the new one to register. However, Sonos Customer ‘Support’ is non-existent. 

I have the library back and it is playing. Two questions:  Does anyone know why my speakers ungroup every day?  It is one occurrence per day and then crossfade turns off and i start the playlists again.  Does anyone know where Crossfade is in the new app_ I can find it for Amazon streaming but nor for the library.I despise the new interface but trying to muddle my way through it.