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This is NOT an upgrade, it’s a downgrade and that is not just based on the ugly aesthetics, the app has lost its functionality and begs the question WHAT ARE YOU DOING?

 

  1. The app is now glitchy and despite my high-speed internet takes forever to load.
  2. It doesn’t recognise my speakers even though it is playing music through them at the time.
  3. The song displayed is not the song playing, it just freezes on the first song of the day and won’t update.
  4. The playlist now jumps, pauses halfway through a song and the shuffle button doesn’t work.
  5. The fast forward and pause buttons no long respond in real time, it takes 30 seconds to a minute.
  6. The home screen is full of greyed out icons.
  7. It is generally slow and unresponsive, very much like Sonos tech and customer service who should be addressing the thousands of complaints with speed and concern.

It is clear this update was released before appropriate testing, de-bugging and user feedback. What are you thinking Sonos?

Despite what I paid for my speakers, if these issues are not resolved in a few weeks, I will be packing them up and using my Uniboom - I’ll also make sure my issues are heard far and wide on online forums, social media, product reviews and blogs. 

When you ignore your loyal customers - I’ve been using Sonos since 2013 - you will quickly discover they can become your worst nightmare. 

I’m embarrassed for you, do something please!!!

Michael

 

 

 

 

Sonos claims they are reading and responding to all complaints and mine has been sitting here for 20 days with no response - what’s worse is there has been no improvement to the app despite claims an update was due last week.

 

I’ll give you a few more days then find a new provider that cares about its customers.

This is exactly my experience. When I got my first two speakers the system was great. It has never been improved only made worse. It is obvious the company does not care about service or function once it has the money you spent on speakers. I too will never miss an opportunity to tell everyone I can about how bad Sonos has become. 

Hi @DeBrigglio 

That is not what we claimed. Please see the following post:

I’m sorry to hear of the issues you are experiencing. Certainly, not everyone is experiencing them, so I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Please also note that there will be an update released later today - hopefully, it will address some of the issues you are having.

I hope this helps.

Hi @DeBrigglio 

That is not what we claimed. Please see the following post:

I’m sorry to hear of the issues you are experiencing. Certainly, not everyone is experiencing them, so I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Please also note that there will be an update released later today - hopefully, it will address some of the issues you are having.

I hope this helps.



The update today made it worse for me. Slower and even more unresponsive app. The volume control is so laggy and the “new” mute function only works 2 out of 4 times when pressed. I’ve had enough so I’m on hold for your customer service to see what advise they might be able to give me for this hopeless situation. Been on hold for 50 minutes so far… 

 

Even better, when using Chat app, says you can request transcript - not automatic - but then directs you to survey, so you CANNOT request transcript as that option no longer exists. Tremendous.

Hi @JonofYork 

At the end of a chat, you are presented with two buttons. One will download a transcript for you, the other will take you to a feedback page. Unfortunately, if you choose the latter option, you will no longer be able to go back and choose to download the transcript.

If you’d like to be emailed the transcript of your last chat, please just reply to the last email you were sent from Sonos Support and request a copy - we’ll be happy to send it to you. If you did not get an email, please send me your case number in a Private Message and I’ll see what I can do for you.

I hope this helps.

@Corry P not having the transcript makes it a tad tricky in terms of quoting the case number.

had a further chat where I did save the transcript and was also emailed it by the support person I was chatting to. Sonos online support is fairly basic, as far as I can tell.

Hi @JonofYork 

I found it for you - I’ll send it via Private Message presently.

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