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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,163 Topics
  • 51,451 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7163 Topics
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vinnym70Contributor I
asked in Controllers and Music services
Weird entries in Spotify playlists

Today, I’m accessing standard Spotify playlists in Sonos (Mac app) and there are weird entries in the playlist. Apologies for the miserably bad red lines around the issues.

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controlav
11 months ago
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beynymLocal Superstar
posted in Controllers and Music services
Where are my playlists?

Just updated to 15.6 on S2. The playlists on my iPhone are gone, the Desktop controller still displays them. What's up, Sonos?

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R
11 months ago
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QuaminaContributor I
asked in Controllers and Music services
sonos only plays one song at a time

Hi. Been using Alexa to “play music” on Sonos beam (connected to two Ones and a sub) using my Apple Music subscription   worked fine for years but now no matter what I ask it only ever plays one song and stops  tried asking Alexa to play Amazon music  same issue I’ve disconnected all apps  rebooted  signed in and out etc  but nothing works one song is all I get  Very annoying and the dog doesn’t get his chill music playlist while we are out   any ideas?  

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Jamie A
11 months ago
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AWC3003Contributor I
asked in Controllers and Music services
Playlist song locations

I have a bunch of playlists which combine mp3s and amazon music songs. The mp3s were stored on my PC, and are referenced using the windows pc name, however that computer is now dead and I don't intend to replace it. I want to move the songs locally, and bulk update the location of the mp3s in the playlists so that the playlist remains in tact, but Sonos can now find the songs. I know I can reimport the songs from a local folder, but assume that my playlists will remain broken if I do that and I want to avoid having to manually recreate them.

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J
11 months ago
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poetsridgeContributor I
asked in Controllers and Music services
songs stopping mid song then a new song starts

Music stops mid song and a new song starts and stops mid song and a new song starts. This started a few days ago, it has never happen with Sonos 2 but does happen often with Sonos 1. How do i fix it?

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Airgetlam
11 months ago
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micreyContributor I
asked in Controllers and Music services
L' app IDAGIO a bien été intégrée dans SONOS mais en Anglais ( l'utilisateur est français )

J’ai bien réussi à ajouter le  service IDAGIO dans l’app SONOS, mais voilà les menu sont en Anglais. Quand j’ai installé l’app IDAGIO dans mon Android  les menus sont en français .Est il possible d’avoir le menu du service IDAGIO dans SONOS mais en Français. Google Translate:I managed to add the IDAGIO service to the SONOS app, but the menus are in English. When I installed the IDAGIO app on my Android the menus are in French.

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Jamie A
11 months ago
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JimS1043Contributor I
asked in Controllers and Music services
Sonos created two Living Rooms. Can I combine (not just group) them?

My Living Room setup is pretty simple. I have a Playbar, Sub and two Play 1’s. When I set up the system I added first the Playbar, then the Sub and then each Play 1. I assigned the Playbar and Sub to Living Room no problem. When I added the Play 1’s they were assigned to Living Room 2. They are paired. I realize I can create a group to combine them and have all 4 speakers work but is there a way to “drag” the speakers so they’re in only one Living Room? My OCD wants everything nice and neat. One Kitchen, one Dining Room, and just one Living Room. Thanks!

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Stanley_4
11 months ago
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Tanz25Contributor I
asked in Controllers and Music services
Sonos app not working

When I connect to the app everything seems ok I can see my system , however when I play music it only allows me to play the last song I played and if I try to play anything from Amazon music it is unable to add to the que and there is an error code 1001 , if you are playing a song the only one I can if you turn the volume up or down on the app the slider works but the volume on the song stays the same , then after 10 seconds the volume changes on its own there seems to be a lag , I’m on fibre broadband any help I’ve updated my system to the latest software and I did a reboot . 

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Stanley_4
11 months ago
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DBeans1018Contributor I
posted in Controllers and Music services
Sonos AMP - line in and streaming question

Does the Sonos AMP allow you to stream music and use the RCA line in simultaneously?

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buzz
11 months ago
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MASTeamContributor I
asked in Controllers and Music services
Sonos Product constantly disconnecting from app and skipping queued songs

Hi there!I work at a retail store and we have two Sonos speakers, one in our store and one in our warehouse. We have constant issues with our Sonos speakers. When we come in in the morning, one in three times the app (installed on the work computers) cannot connect to the speaker. When we do manage to reset the speaker and reconnect, often the queue will skip over songs or play the first twenty or so seconds of a song then skip over. Sometimes the app will not be able to connect to Spotify alltogether.Could all of these issues be due to a wireless internet range/strength issue? I suspect it may be due to our router being at the back of the warehouse and our till computers and speaker being at the front of the store. However, when I check our internet connection it says it is strong. Could it be the internet speed then? Just ran a speed test and we are well above the minimum requirements: upload 34Mps and download 90Mps. Not sure what the problem could be.Is there any work around for th

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Airgetlam
11 months ago
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GarroContributor I
asked in Controllers and Music services
adding itunes library on an HP desktop to Sonos home system

I have an updated (current version) of sonos on my HP desktop and on my I phone. I have been trying to add my Apple I-Tunes library to my desktop Sonos app and I cannot make it connect and work.

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G
11 months ago
John_314
John_314Trending Lyricist I
asked in Controllers and Music services
Can't connect to Audible Service - network connection errors

Have been having no luck connecting to Audible through sonos for a few days now.  On Android, started getting “unable to browse music - there was a problem connecting to Audible” errors whenever I tried to view the audible library through sonos.  Audible app was working fine on the phone, no network issues, sonos devices connected wired to router, other streaming services playing with no issues. Tried reauthorising the audible service through the sonos interface, would get a series of errors:“Check your network connection.  There was a problem getting started.  Please check your network connection, then try again.  If the problem persists and your network connection is working, please try again later” Would click “try again” multiple times, eventually the app would kick through to a chrome window, again internet fine, wifi fine, other apps working fine, other sites loading fine and streaming still working, and i’d get a connection error in chrome when trying to go to a na.account.amazo

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John_314
11 months ago
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SandflyContributor I
asked in Controllers and Music services
How is it possible that sonos is so bad?

It's actually unbelievable.I've never not had issues with it. From the app failing to open properly or update or connect to the Internet, to not being able to find items. Now I'm trying to add a sub and it tells me it can't verify the app that I updated within the last week. There is literally always something going wrong. Do you even have a UX team? Sack them all if so

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106rallye
11 months ago
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Shah MTrending Lyricist I
posted in Controllers and Music services
Unable to add music library from WD MyCloud Home

Seems WD has changed its settings and unlike earlier, cannot be added via “Services” and now has to be added via “Music Library” and the path defined. Been at it for a while but no success.Anyone else facing this issue. FYI, IM using a Sonos Connect and S1. Accessing via MAC OS and iPhone. Cheers Shah

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S
11 months ago
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Roc BContributor I
asked in Controllers and Music services
sonos stopped working

Sonos has stopped working with my Western direct nas drive which has my music on I cannot connect 

2
R
11 months ago
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lucaschangContributor I
asked in Controllers and Music services
connect to the public network

no place to password the user name of the WIFII lived in a flatform, using the public WIFI. However, i failed to find how to connect the sonos connection amp to the public WIFI

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106rallye
11 months ago
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LarinphillyContributor I
posted in Controllers and Music services
How to close Sonos app

When I flick off the Sonos app on Android I want it to close. Instead I get this useless notification that says something like -- stopping the app will may interrupt playback notifications. And that notification is persistent (can't be flicked off).This makes me suspicious the Sonos app is running in the background monitoring my activity.How can I close Sonos and have it be inactive like a well behaved app (aside from doing a Fore Stop)?

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controlav
11 months ago
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gduncan4Contributor I
asked in Controllers and Music services
deteriorating performance

I have experienced deteriorating performance on my system, especially bad this past week with sonos not being able to connect with spotify, and losing connection to my system … both on apple and samsung products. This has not been such an issue before. An occasional glip i can forgive, but this is getting on my nerves now 😡

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jgatie
11 months ago
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Richie0477Contributor I
asked in Controllers and Music services
song selection

I am the main account holder, when on the sono app, when I search for a specific song, it doesn't play it, it selects artist of similar kind or same atlrtiwt but didn't song. This feature I expect if it was someone in my household sharing my account as a 2nd person but not the main account holder. Being the bill payer I expect to be able to play what I want. Any help appreciated 

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Corry P
11 months ago
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AntaliaContributor I
posted in Controllers and Music services
no streaming radio

Buongiorno,ho un problema con il sistema SONOS, da qualche tempo quando chiedo lo streaming di una stazione radio questa viene riprodotta per un paio di minuti, poi il diffusore va in standby.Non ci sono timer attivati, mentre se chiedo una playlist qualsiasi la riproduzione prosegue a tempo indeterminato fino a quando decido io di chiuderla.Vorrei poter fare lo stesso anche con lo streaming radio.Ho pensato che potesse essere un problema di streaming ma con il PC la riproduzione è regolare, il problema esiste solo con i diffusori Sonos.Potreste gentilmente aiutarmi a risolvere questo problema?

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Ken_Griffiths
11 months ago
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IfnotnowthenwhenContributor I
asked in Controllers and Music services
Pandora

So I've been an avid Pandora user for decades. Now that I've gone 100% Sonos I'm having an issue.I can't use the Pandora app and cast to my system. I've tried uninstalling Pandora. It's on the same network as Sonos. I DON'T like using Pandora through Sonos because there's not as much functionality. For example can't see song lyrics or history of what's played in the current session. I'm using all the latest Sonos products and the S2 app. Please help🤔  

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Corry P
11 months ago
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AudiomadContributor I
posted in Controllers and Music services
Sonos not decoding music at full Hi rez - Shame !

I think this topic may have been raised about two years ago but wonder if anyone has any further updates.I have a high rez subscription to Qobuz but am disappointing to find out that any music file from Qobuz that is not native 24/48kHz will get truncated to 16/44.1 kHz file stream.  I understand this is to do with backward compatibility with older speakers on the S2 platform.As I don’t have any speakers older than 2 years , it’s a real bummer.. No problems with non Sonos equipment I have which decodes at the native resolution beautifully. Would love Sonos to enable this to add to all the other positives in owning their speakers . Anyone has any further insider updates on this ?

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11 months ago
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ProtocolContributor I
asked in Controllers and Music services
radio keeps dropping out

App Support ID: 280846410 radio x etc for the last few days drops out regularly. It happens if using global player or tunein and any other radio service.  Incan simply press play and it starts again or wait and it will start again.  can my trace be checked please ?  280846410

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Corry P
11 months ago
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meepzorkContributor II
asked in Controllers and Music services
"there is not enough room to update your music library"

I got rid of my Gen 1 Play 5 to resolve an issue with SMB1, and once I upgraded to S2 I started getting this error.  About ready to walk away from the whole thing.  Please help me get back to a system that worked beautifully for years until last summer. 1 - Gen 2 Play 53 - Play 1’sconnecting to a QNAP NAS.  Never saw this error until I updated to S2.  I dont have any playlists on Sonos, only within Youtube music and locally on my computer within Apple Music.

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Jamie A
11 months ago
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Gil BelgiumContributor I
asked in Controllers and Music services
Mise à jour impossible sur Mac Os (Sonos S2)

Impossible de mettre le lecteur à jour malgré les étapes proposées de réinstallation dans le dossier appli... 

9
C
11 months ago
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