Controllers and Music services

Hi, I am disappointed by the significant loss of functionality with the latest update to Sonos. The current software interface you now provide lacks useful features that influenced my decision to purchase and recommend your product in the past. Is there a way to return my product and receive a refund of my money? I have invested time in configuring Sonos to meet my needs, and the update takes away many of the useful functionality you offered in the past.   The new app is slower and more buggy than the prior version. If you are going to make these changes, please create a classic version of the software so users can keep using what was working in the past.   

I have read several of the concerns about the apparent removal of the music library and the related 913 Error Code. I’ve tried the solution that was posted about adding sharing to the files that I’d like in the music library. I have four files that previously made up my library. I added sharing to each file and still couldn’t add the files to the library. I tried updating and rebooting my computer and got the same result, a 913 error code.Is there something else I can do?I have added Sonos products over the years so I could play my music from my libraries. I’m really not interested in the streaming services. I read the email from Sonos about the changes coming and thought that libraries on your own computer would still work.Thanks for any help.  

Is it just me, or is it not possible to turn off the status light for a Sonos Connect, when using the new app?The slider in the app lets me choose on or off for the status light, but this has not effect on the Connect itself: the light stays always on.Connect on S2/16.2 79.0-52294App iOS/80.01.30 

When i search for an artist on sonos and i select the name of the artist on the apple music service, i get to the artist page with the artist picture and the list of tracks. If i press the “play” key under the picture of the artist like i would  do on the apple music native app on my iphone, the first track is one of the artist i selected  but then it moves to another artists, it looks like it’s playing the artist station instead of the artist tracks only. Basically it doesn’t seem to be possible to access the artist on the apple music service and then play only that artist tracks if not manually selecting them and create the queue. Any suggestion ? 

Hi, i have just downloaded the updated version of the app. Does anyone know how to clear a queue in the new app version? Many thanks nick

Using Deezer I select a playlist of top tracks to play on my Sonos system and some tracks play and some don't. On the tracks that don't play it says something along the lines of "can't play track because the Deezer server can't be found". It then goes through the tracks and one starts playing. It seems that some tracks just don't want to play where others are fine. I've submitted diagnostics: ************ Moderator Note: Recorded and removed diagnostics number. Modified in accordance with the Community Code of Conduct.

After last app-update on Samsung Android in June 24 the albumcover got lost when music is played from NAS (Synology). It is only possible on Desktop version not on mobile device. Compared to older app-versions there is also no function for new-reading library. May I hope that future updates will solve these issues?

Sonos support for the Fire HD has always been weak.  The new app (80.03) is a step backwards. I use my Fire HD 8 in landscape mode.  Sonos software seems to make little or no adjustment for landscape mode.  The album art has always been squeezed into a small space -- the controls are larger than they need to be, so the art gets squeezed.  The new software version makes the art even smaller.  Is the new version working on improving landscape mode?I am happy to send screen shots.  I am also available to test any beta of the FireOS if that is helpful.

I am stuck in a loop - new App forces me to re sign in as owner ..but I am already signed in (and I am the system owner). This means: I cannot access radio any longer and I cannot add products to my system

I have just spent the whole after trying to move my fantastic SONOS system to an updated router. It is impossible to add speakers so what was a product have have loved for years has just become useless. Having waited 1hr 15mins to speak to the support and then just under 2 hours on the phone to them we managed to connect 2 out of my 5 speakers and apparently its a BT Hub problem yet I managed to reconnect every other WIFI supported device in my house to the new Hub in minutes.The app on the phone wont not let me add speakers at all!! But when he asked me to the iPad at least we managed to add to but even these just randomly disappear - this is not a wifi HUB issue!!!!Please SONOS sort this out and don't blame other providers - give me back my FAVE product PLEASE

I’m not sure the team at Sonos even knows what Sonos Playlists are.  They’ve dropped the feature with this new app.  And when I talked to support, they didn’t seem to understand.  I have 100’s of Sonos Playlist, thankfully stored in the many speakers I have, but they are locked away from me now.  I see not mention of if/when this feature will come back.  No communication from support.  No customer support at all.  I have always praised Sonos and their support in the past.  They were great.  “Were”.  This new app was the dumbest decision when it comes to ‘Customer Service’.  The App sucks in so many ways, No Sonos playlist, search is poor, trouble finding simple songs, volume controls non responsive, too many clicks/swipes to navigate.  Big delay when clicking the ‘...’ that is supposed to be a pop up menu, but seems to go load something from a slow server on the internet.  Skip tracks works some times, some times it does not.  Just using the app is an exercise on maintaining your patie

Can someone please tell me how to change the SonosNet WiFi channel with the new app update? When I browse to Settings → Manage → Network nothing is present, and that’s where you would have made the change before the app update. 

Surprising of what Sonos did some time ago - releasing a complete new app approach without a detailed testing. This is at least how it felt, and what the short release cycle right after the rollout just proves!When trying to get in dialogue with them, Sonos is really skilled in just replying again and again the same text-phrases. “Thanks for your understanding”, … Individual dialogue isn’t possible at all. It seems like Sonos support is still overloaded with this crazy rollout-procedure. Each email contains apologizes for delayed replies due to huge amount or requests.The manager being responsible for the development process just needs to get fired! How stupid can it be to do an rollout like this. The switch form S1 to S2 was already strange, but users at least have had a chance to choose. Why hasn’t Sonos done the new release in a similar way? Just rolling out in parallel to S2!Strange promises about delivering missing features step by step are still not fully fulfilled. Or has anybod

Hello,Ever since upgrading to the appalling new Sonos app I can no longer use the Amazon Music service that I used for years. Its the free version. I can browse the music, select it, but then it just jumps from one song to the next and never plays anything. Am I doing something wrong? have they changed the subscription rules so free doesnt work anymore?

At 8:25 am every day an app called tunein automatically starts playing on my beam. I obviously did not set this up myself, but I just do not know how to disengage it. Does anyone know of any settings that would be able to help me turn this off?

I’ve been trying to use the new Sonos app for a couple of months. It’s rubbish!!!!!!!Can’t play favourite play list’s continuously.The search function is a joke.I’ve got 3 Sonos Ones’ time for a change I think - what a load of rubbish, talk about backward step!

Almost without fail, my app does not recognise my system every other time I open it. The only solution is to close the app and reopen it. Is this a known issue that is being fixed?Just another bug in the long line of issues with the new app ROLL IT BACK

Why am I getting a message that 1 speaker is missing from a pair 

Hi,Hoping someone can answer a query around account security. As far as I can see the account we all use is only a single authentication. I’m hoping / wondering if there are any plans to change that by incorporating MFA?Does anyone ( Sonos or community ) know if this is going to be incorporated or is on a rollout in the future ?Thanks in advance !

As most have described, the new app is a disappointment.  I use Amazon Music and one of the features I enjoyed using the most was the ability to add songs to a playlist.  Does anyone know if that feature will be coming back in a future update?

How can I play all the best songs of an artist after clicking Megadeth top tracks..it doesnt automaticly start a playlist as before ? :-(And in the recently listened Music when it’s a radio for example WEEZER station there is no play button anymore ??There is a lot of bad things with the last app.. en français svp !  

Today I rushed through a change to my companies financial reporting system. Unfortunately it caused a considerable number of users to be locked out. Those that weren’t locked out had massively reduced functionality. It caused absolute uproar amongst our user base, they were not happy at all!Initially I thought I had been utterly incompetent and was deserving of the sack.  However, it turns out I wasn’t being useless at my job. I was in fact being “courageous”. I look forward to telling my boss this on Monday. I might even ask them for a pay rise.Thanks Sonos execs for showing me the way!

The mixes it won’t play are all from the same user. It still plays everything else on Mixcloud. It was playing the same mixes yesterday no problem. What gives?

I have several large Amazon playlists each with hundreds of songs.  After the update, songs 1-100 will play but songs 101 and higher do not.  This was never a problem on the old app.  I have read others have the same issue but I have not seen any comments from Sonos…So if anyone from Sonos could please respond I would love to know when or if this problem is going to be addressed and if there is anything I can do to fix this.

Hi, I’m doing some research on sonos API’s and developing an iOS app, with that being said a year or two ago sonos had their developer docs and sample apps, before they re-did their docs and moved to docs.sonos.com, since then.Does anyone still have the old developer docs iOS sonos sample app? The source code seemed to be a zip file named “sonos-ios-control-api-sample-app-0.4.30.zip” It seems to have gotten removed from the old docs and the url is not file not found. https://web.archive.org/web/20230330170329/https://developer.sonos.com/wp-content/uploads/_mediavault/2016/12/sonos-ios-control-api-sample-app-0.4.30.zip Any help would be more than appreciated.Thanks,Jake