Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,540 Topics
  • 31,098 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4540 Topics

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annaredmanContributor I
asked in Controllers and Music services

I’m unable to disconnect my Spotify from my Sonos speakers

I have two Sonos One speakers which are grouped together to make a speaker system called ‘Kitchen’. The Sonos account in the app was set up using my sisters email address and Spotify account. I then added my Spotify under her Sonos account so that I was able to play my playlists from my phone. Now the problem is, I’ve since tried to remove my Spotify account and it just doesn’t seem to be working. So far I have:• deleted my Spotify from the Sonos app so that it is no longer visible there• deleted the Sonos app• logged out of all devices that my Spotify is logged into and changed the password•I then clicked “forget the device” for ‘Kitchen’ in the Spotify app After all this when someone says “Alexa play Iron Maiden” it automatically plays from my Spotify account and the ‘Kitchen’ device pops back up on my Spotify!! I am at my wits end and I don’t know what else I can do to remove my device except factory resetting the Sonos which is what I think I’ll have to do. It’s a nightmare when I’

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Rowena B.
3 years ago
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kastlanContributor I
asked in Controllers and Music services

Miscloud connection was lost

Hi! So this is my second topic on this issue (first can be found here) but there is a systematic issue with Mixcloud. I can barely use it, and whether it works or not is really a toss up. My connection works fine as I have no issue with other services (Spotify, Audible). I have submitted diagnostics under 382695100.Can you please do an analysis and check with your engineers what is wrong? There are way too many topics on this and the cookie cutter responses from your customer service stuff is not satisfactory.

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K
3 years ago
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DJ ClarkyTrending Lyricist I
asked in Controllers and Music services

Mixcloud uploads not playing through Sonos

I have always been able to play Mixcloud DJ sets recorded and uploaded to Mixcloud on Sonos.  now it says “unable to play” and jumps to the next Mixcloud upload on my  Mixcloud uploads, this one also does not play and so it skips to the next one. On and on.  I have de-authorised and re-authorised the account link a few times - didn’t work.  what a pain!! 

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4
3 years ago
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m1majContributor II
asked in Controllers and Music services

Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same. Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message). My library looks perfectly fine in iTunes and the native Apple Music app. I left it a few days in case it was a transient effect but it persists. I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help. I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case

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controlav
3 years ago
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garfContributor I
asked in Controllers and Music services

SONOS Radio "unable to play 'Rock Pantheon'- the associated service account was not found in your Sonos system"

Hasn’t worked at all today, Nov 10th 2020. Only trying the ‘branded’ sonos stations, “Rock Pantheon, Alternative Energy, etc” I’ve reset all speakers, reset wifi/router, reset fiber modem.  All other sources work as intended. Submitted diagnostics: 720274124

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M
3 years ago
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SilverminkenContributor I
posted in Controllers and Music services

Cannot add Sonos Radio service

Suddenly Sonos radio stopped working: … the associated service account was not found in your Sonos system. Logged out and in. Removed and added Sonos Radio. Same problem. Updated the app and the Sonos software. Same problem. Removed Sonos radio, and tried to add it again. Now that doesn’t even work. Clicking “I already have an account”, result:error, problem authorizing your account. Clicking “I’m new to Sonos radio”/“create account”. Result: no result was found for this page (browser).Yet another problem with Sonos...

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Airgetlam
3 years ago
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Steve888Contributor I
asked in Controllers and Music services

iTunes ripped CD's

Hi!The majority of my ripped cd’s in my itunes library are grayed out in my Apple Music library inside the Sonos app and therefore can’t be played on the new Sonos speaker I just purchased.  However, everything I ever purchased on itunes can be played.  Can you help?Thanks in advance.  Steve

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Annazel S
3 years ago
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marcbmContributor I
asked in Controllers and Music services

Sonos only appearing on Spotify Connect in one account, not in another when not in the same network

I have my Sonos linked to 2 Spotify accounts and I can access Sonos from both accounts using Spotify app when I'm connected to the network same network, but when I'm not connected to it I can only see the Sonos from one of the accounts.Of course, both accounts are "authorized", and I have reautorized them with no luck on it. Do you know how can I make it work? Thanks, --Marc

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J
3 years ago
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ChristophfeContributor I
asked in Controllers and Music services

Apple Music stuttering on Sonos Playbar 5.1 Setup

I am experiencing some issues with my Playbar 5.1 Setup (Playbar, Sub, 2x Play:1) on Apple Music streaming. I get stuttering on manually starting to play songs. The issue is not present if I a full playlist is running from one to the next song. Only if I manually start a new song the first seconds are stuttering and it looks like the sounds is jumping between the speakers in the room.   As I experienced the issue with the existing Sonos Boost Setup and I thought it is maybe due to the STP issue with the Unifi system I switched my setup away from SonosNet Boost Setup to a Wifi Setup on Unifi System. I have very good Wifi coverage in this room and the problem only exists on Apple Music on the described constellation above. No issue with other streaming service or with Live TV. Also in other rooms (Play:1, Play:1 Stereo or Play:3 Stereo) no issues at all.   2 Diagnostic Logs here: 790420427 Apple Music 381325991 Amazon Music   Please help me to resolve the issue - thank you, BR Chris  

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J
3 years ago
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Dp1981Contributor I
posted in Controllers and Music services

Radio Stations not working properly

We can’t seem to hear any radio stations via the Sonos app. We used to listen to the various European radio stations - but now there’s nothing. Any advice?

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UKMedia
3 years ago
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VectuneContributor I
posted in Controllers and Music services

Sonos Radio "...compte service associé introuvable..."

Depuis ce matin (10/11/2020), impossible de lire les stations Sonos radio.Le message suivant s’affiche: “Impossible de lire “nom de la radio” le compte service associé est introuvable dans votre système Sonos”.Pour résoudre le problème, j’ai supprimé le service avant de le souscrire de nouveau, mais cela n’a pas réglé le problème. Je précise que les radio TuneIn fonctionnent normalement.Mon système est sur l’app. Android 12.1.2 avec 1 Boost, 2 Play1 et 1 PlayBar. Je précise que l’utilisation de l’application Windows affiche le même message d’erreur.Apparemment je ne suis pas le seul qui a ce problème.L’équipe SONOS peut elle investiguer ? Merci d’avance.*****Since this morning (10/11/2020), impossible to read Sonos radio stations.The following message will appear: "Cannot read "radio name" - the associated service account cannot be found in your Sonos system.To solve the problem, I deleted the service before I re-subscribed, but that did not solve the problem. Please note that the Tune

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J
3 years ago
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Bong TyTrending Lyricist I
asked in Controllers and Music services

How to play an app (radio station) I have downloaded from Google Play Store

There is this radio station i love listening back home that you can download the app from Google Play Store or play directly to your desktop. The name of the station is: https://www.crossoverradioonline.com/How can i stream it to my Sonos System? Please help. Im home sick… :-( TIA

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Airgetlam
3 years ago
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Running BearContributor I
asked in Controllers and Music services

Music Library - Enter share info

I have a Synology Nas and when I click into Music Library setup I enter the path of my music in Music Library Setup followed by my log on and password the Next button remains greyed out. I have checked and my Sonos ap and devices are all up to date. This is the link I am using and where my music is http://quickconnect.to/my Nasquickinfoname/music

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C
3 years ago
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Anonymous
posted in Controllers and Music services

I need to delete my Sonos account. Product did not live up to expectations

I puchased it so that I could Bluetooth speakers from TV. BestBuy sold a product that did not have bluetooth. I returned it and want to delete my account.

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Mark P
3 years ago
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fanzContributor I
asked in Controllers and Music services

Spotify stops and starts intermittently every 3 seconds

When I play a song from the Spotify iPhone app, the sound will go quiet for 3 seconds then restart again. I have power cycled everything including the router, didn’t help. All the system is up to date, I just checked. Besides, this has been going on for months - if not years. More in general, I noticed there seem to be a conflict between the Spotify app and the Sonos app. It almost looks as if they are both wrangling for control and conflict arises.  Help much appreciated! 

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F
3 years ago
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JoshFreeContributor I
asked in Controllers and Music services

Spotify search via Sonos seems less "smart" than expected

I’m not sure why but when I search for a song or artist in the IOS Sonos app, other services I have connected (Pandora, Soundcloud, etc) seem better at handling slight misspellings than Spotify.Yet, Spotify’s native search looks pretty robust. https://support.spotify.com/us/article/search/Example: If I search for “Shakera” I don’t get results for the obvious “Shakira”. Other services do bring up alternatives for these kinds of slightly-off entries.This does not happen inside the native Spotify app (which understands misspellings). Only when searching through the Sonos app.What’s up with this? Plans to fix it? 

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Airgetlam
3 years ago
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PTASMContributor I
asked in Controllers and Music services

Sonos S2 app on iPhone unable to connect to music services

The Sonos S2 App looses the connection to all services (Radio, Spotify, Soundcloud) on my iPhone. The first symptom is that the images used by the services (e.g. album covers and logo’s) don’t show in the App after that connecting to another service is impossible. It seems to be connected to the fact that I’m using a wifi network with multiple acces points (Ubiquity). Roaming within the wifi network works perfectly, I have no issues with other apps on my phone.The problem can be temporarily fixed by disabling and enabling the wifi connection.This is what I already did to fix the problem, without the desired result:Updated the iPhone and App with the latest release I checked the health of the Ubiquity network and everything is perfect I rebooted all Sonos devices I re-installed the Sonos App multiple times I reconnected to the servicesI’ve uploaded diagnostics info: 39889579

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Rowena B.
3 years ago
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ahnjh113Contributor I
asked in Controllers and Music services

Apple Music Playlist Issues "We've run into a problem. Try again."

Tried to set up an alarm using my Apple Music playlist and continued to receive “We’ve run into a problem. Try again.” message on Sonos app in Apple iOS and Windows.  Can still play from the Apple Music playlists, but can’t load the playlists.  Diagnostic #: 1254326539

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Rowena B.
3 years ago
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zibrzContributor II
posted in Controllers and Music services

xml playlists on PC still won’t show up in Sonos Imported Playlists

Sonos still cant find my playlists. I’ve followed all instructions, repeatedly: exported Windows 10 itunes playlists to .xml files, into 8the three pc folders i told sonos are my music folders. in fact, i dumped one of these playlists into a half dozen folders on the pc. And fof course, I’ve run the update library index repeatedly. None of this is working. Ironically, under Sonos imported playlists i do see several playlists from years ago, that no longer even exist n the pc.

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Rowena B.
3 years ago
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GJBristolContributor II
asked in Controllers and Music services

USB music library on Asus wireless router.

I've got an ASUS RT-AC68U wireless router and am really struggling connecting to a music library on a USB.On my old router, I just plugged the USB in the back and entered the appropriate path when defining the music library location in Sonos and it all worked fine.With the new router, I can't figure out how to connect Sonos to the USB stick plugged into the back. The router's USB config utility gives me an option to setup a UPnP media server, which I've done (because I've read that Sonos is UPnP-compliant), but I don't know if that's the right thing to do. I still have no idea what the path is to the USB stick, or how to access it. I've downloaded and read the relevant section of the router manual, but I'm still stuck. The ASUS range of wireless routers is pretty common, so I'm hoping someone can help me sort out what should be a really simple problem.

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G
3 years ago
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ricardsampereContributor I
asked in Controllers and Music services

Unable to play- connection to Tidal was lost”.

I have a Sonos Beam. But for some days, after a few minutes of Tidal - Sonos connection without problems, the music stops playing and shows the error, “unable to play- connection to Tidal was lost”.My submit support diagnostics, have a confirmation number: 947434063

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Simon B
3 years ago
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Logan123Contributor I
asked in Controllers and Music services

Youtube Music not working properly

Have been using Google music for 2 years with no issue, but now I have switched over to Youtube Music and have authenticated my account. It’s *****. Inside the Sonos app, when I go to Youtube, there is nothing in the app. It says “no selection available”. There are no charts, lists, the ability to search… nothing. At one time it said ‘Playlists’, but that was the only option. Any idea how to fix this?   Moderator Note: Modified in accordance with the community guidelines.

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controlav
3 years ago
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Jppn20Contributor I
asked in Controllers and Music services

Spotify not an option in music services sonos 2

I was forced to update to Sonos 2. Now Spotify will not connect to my speaker. Also can’t see spotify as an option on music services on the Sonos 2 app. Spotify just saying connecting but never does. Got latest updates to app no help. Any one got any ideas? Speaker is basically useless to me if I can’t get it to work. 

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J
3 years ago
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Mister KnightsContributor I
asked in Controllers and Music services

Spotify dropping out, undiscoverable and offline.

970426344 Hi All,  Have a Beam with play 1’s as surround, 2 further P1’s in the kitchen and dining room and a play 5 G2. Beam is connected via Ethernet to a TP Link Archer router (over power line adapter) and a virgin Superhub 3 in modem mode.  constantly having issues with Spotify pausing and starting again after what seems like buffering. Submitted diagnostics, any issues with Virgin been reported? Wifes about to go mad 

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Simon B
3 years ago
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wolfenContributor I
posted in Controllers and Music services

Live Streamed Radio Jumps

Hi,We have a Sonos Port in our living room, a Sonos One in our kitchen and an IKEA Symfonisk in our kid’s bedroom (all up to date). We usually listen to the live streamed radio station Sveriges Radio in the mornings. The stream keeps jumping, I think it’s back in time. More than an hour is my guess. This always happens out of the blue. Some mornings it doesn’t happen, some mornings it can happen so many times you just want to go buy and old school FM radio and retire the Sonos speakers (not really, but you get the frustration 😉).When this happens I’ve never found an issue with Sveriges Radio at status.sonos.com, it seems like it’s a bug somewhere. I don’t know if it’s on the Sonos side of things or at Sveriges Radio’s side, but it’s pretty annoying and I don’t seem to be alone.I searched the community before writing this, and found at least one person with the exact same issue. It’s in Swedish: https://en.community.sonos.com/old-sonos-svenska-forum-229125/naer-ska-sveriges-radio-boerj

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Rowena B.
3 years ago
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