the app says: Unfortunately, a connection is not possible. Please try again later.
when trying to add a speaker to an other group of speaker; all play together for years now;
never had these problems in the old app; seems to be a step back … ?
Error: Unfortunately, a connection is not possible. Please try again later.
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Userlevel 2
+4
Hey
Welcome to the Sonos Community and apologies for the late response.
Sorry to hear you are unable to group your speakers as desired. The only time I have come across this particular error with grouping, was when I had a mismatch in firmware of the different devices - although the Sonos App should prompt for an update if any Sonos devices are not on the latest firmware. Could you check for updates in your Sonos App please → Update your Sonos speakers
If this is only an intermittent error, it might be worth doing a reboot of your network and Sonos devices.
Should all fail, I suggest you reach out to our technical support.
Hope that helps!
Hey Gabriel
Thx for your reply !
Unfortunately, your hint does not help; all speakers are up to date; i
in addition, the text of the error message I receive would also be very misleading; if the system has a problem with updates, a clear error message with corresponding text would be helpful - or ?
also the system used to show me by itself when a speaker needs an update;
after updating the app, my system definitely runs slower and is much more susceptible to interference than before; that is very disappointing for me !!! (my system includes about 15 different Devises)
Hey Gabriel,
Thankyou this solved my issue!
Br
Arndt
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