Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,123 Topics
  • 55,589 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 97
  • 352
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 845
8123 Topics
J
JeloContributor I
posted in Controllers and Music services
app

Horrible. Dégoûtant. Incompétent. La pire mise à jour jamais réalisée. Vous ne faites pas de User Acceptance Test ? Quel manque flagrant de professionnalisme. Je galère pour tout. Les enceintes ne sont plus reconnues, plein de fonctions disparaissent, le système n'est carrément plus reconnu. Les favoris disparaissent, plus moyens de les remettre ou même d'accéder à une radio via l'historique. Total fiasco. Je considère sérieusement à tout jeter et aller voir chez la concurrence tant je suis déçu Moderator Note - Translation by Google:Horrible. Disgusting. Incompetent. Worst update ever. You don't do a User Acceptance Test? What a blatant lack of professionalism. I struggle with everything. The speakers are no longer recognized, many functions disappear, the system is no longer recognized at all. Favorites disappear, no more ways to put them back or even access a radio via the history. Total fiasco. I'm seriously considering throwing everything away and going to the competition because

70
J
6 months ago
S
ShunosassyContributor I
asked in Controllers and Music services
The new update

Is anybody else having problems with this new update? I am having many problems like not being able to control the sound, I lost all of my set list that I have been working on for five years, just turning off, not downloading, etc.

270
S
6 months ago
Cococo
CococoChromatic Producer I
asked in Controllers and Music services
Music quality

Hello, where can we see the quality of the music (FLAC, mp3) in the new app? Thanks in advance. 

120
Cococo
6 months ago
J
jerrieelyseContributor I
asked in Controllers and Music services
Sonos S1 Update

I currently have legacy products, bridge & connect that can only operate on S1. Pandora & Napster are still working, but I cannot add any music services or reauthorize XM. The S1 app is up to date, I think, version 11.14.  If I  do a system update within the S1 controller app I want to be sure it will not upgrade me to the S2 platform. From what I have read on the community these are two separate software versions so I don’t think that should happen but want to be sure so I don’t mess up my old legacy products that are still partially working, but can only run on S1. Any input & confirmation would be appreciated. 

2151
J
6 months ago
R
rjarrettContributor I
asked in Controllers and Music services
Problems After Application Update

Hello Sonos,I need assistance for setting my app back to the original. Customer Service has been unavailable to fix this. As suggested from your pop up message, I updated my app and the new remote screen is a nightmare. The screen I had before was more intuitive. Very easy and didn’t require so much patience. This one requires too much back and forth to find the speakers for the TV and to switch to Sonos Move for the music. It takes at least 10 times to get the “View System” button to appear and find the speakers and adjust the volume.Please switch my app and system back immediately. No more Sonos system updates for me. This one is ridiculous.

310
R
6 months ago
J
jlouderbAvid Contributor I
asked in Controllers and Music services
Where's my music library

The new app doesn’t let me reinstall or connect to my music library on a QNAP drive.  I don’t understand where to find it.  Help!

70
J
6 months ago
M
mc41Contributor I
asked in Controllers and Music services
controller 1 V 2

Sonos 5 of 8 years not working after changing to a new router.so  purchased Move,so now its on 1 controller and older devices need to be on another controller ?why would someone on a nice pay packet enable this to proceed ?I have to end of week on deciding to keep or take back move, will then get rid of other Sonos products and go to a competitor This has become very mood changing experience    what's the solution ?

10
M
6 months ago
A
adababaContributor I
posted in Controllers and Music services
My sonos does not appear in sonos app

I factory reset my sonos play:1, I connected it again, it seems connected but it doesn’t appear on my sonos app, what’s wrong?

161
T
6 months ago
Z
ZielwolfContributor II
posted in Controllers and Music services
Help! Multiple Issues with New App Upgrade!

I have so many issues I hardly know where to begin. This is across multiple Android phones: Pixel, Oppo & Samsung. I subscribe to Amazon, Apple & YouTube Music. I have a Sonos Era 300 speaker pair.Amazon doesn't play anything at all, it's totally busted. Nothing works. Both Amazon and Apple won't launch any music started from search results. Only YouTube Music still works across the app. The app is super slow to respond, I'm waiting up to 15 seconds for a song to start! Before that was 2 or 3 seconds at most. Selecting songs to play from a playlist only ever starts the first song in the list, not the song I selected. Search results are a total mess, there's no organisation whatsoever. If I search for an album, I get a random bunch of songs and releases by that artist. I have to carefully scroll through up to 50-100 unlabelled releases - no distinction between albums and singles - to find what I'm looking for! Can't access album info from tracks and can't access EQ settings from

1574
R
6 months ago
J
JIG316Contributor I
posted in Controllers and Music services
SONOS should allow acess to local library

This is a topic to let SONOS know that users of SONOS speakers would like to access locally store music libraries like we used to just a couple weeks ago. Why would a company chose an option that reduces the capability of their product. If the don’t figure this out soon, I’ll trash my speakers and go back to speakers with wires.

845
nk32
6 months ago
J
jimbob123Avid Contributor I
asked in Controllers and Music services
local library - add

Local music library. If I click a track it play; if I hold click I only get an option to replace queue or save to favourites.I want to play next or add to favourites like I used to. WTF? jim 

231
N
6 months ago
neilmcg
neilmcgEnthusiast II
posted in Controllers and Music services
Implications of play.sonos.com - feedback, thoughts

After having played around with play.sonos.comTried it on ,macos ubuntu iOS, on iPad, 17.4.1, 15.8.2 - via safari/firefox -  functional iPad 12.5.7 - via safari/firefox loads, not functional I am left with the impression that going forward;the new app has the same functionality as play.sonos.com  the app is effectively a wrapper, for the web service (API) the app is therefore limited by the lack of functionality currently available in the new web service (API)We as users are being separated from our Sonos devicescurrently we connect to the Sonos device directly on our local LAN - via the app, the player/device has it’s own operating system - you can also access it either via it’s own http server or as a DLNA/UPnP media device. You can access your device on port 1400 (see https://bsteiner.info/articles/hidden-sonos-interface)Going forward, we will access our devices via a SONOS API,access to the LOCAL device via an EXTERNAL server (SONOS corporate) We will connect to play.SONOS.com (ex

5648
N
6 months ago
D
daviejohnContributor I
asked in Controllers and Music services
Problem with New Sonos app on Windows cannot use as Manage is greyed out

Following the most recent release of the SONOS app, I am now unable to run it on my mobile. However, initially the version for Wndows 10 functioned and allowed me to change the location of the Apple tunes database. However on reverting back to the original location, I have found that most of the Manage column is greyed out and there is absolutely no way of specifying any database address on my network.  The upshot is that I am now unable to run anything on what was originally a good  music setup.How can I make the greyed out part operate in the expected manner?

280
D
6 months ago
Z
zennTrending Lyricist I
posted in Controllers and Music services
Alarms have been added back!!

Just seen a new update for the Sonos app.  Updated my device, and seen that alarms are back on it!! now for all the other stuff they removed………

430
Z
6 months ago
I
Ian w.Trending Lyricist I
asked in Controllers and Music services
Amazon music functionality

I cannot pin anything from Amazon music to the main screen of the app. For instance when you open amazon music you have options of playlist, albums, my music etc. I press to pin to the main screen which it states it has done, however, it goes in the wrong place, within Sonos favourites - even then when you click onto that screen to open it, nothing is there?Audible and BBC sounds let you pin to the main screen as the previous app didDoes anyone else have this issue or know if it’s coming back?

120
I
6 months ago
A
Anbifa GermezContributor I
asked in Controllers and Music services
Sonos App

I am not able to connect my sonos products with the new app. I have play 1&3, playbase and move.not able to hear music anymore since I installed your iOS App version.please help me immediately 

190
A
6 months ago
C
coriemartinezContributor II
asked in Controllers and Music services
cant find system

once again i can not find the system, went through the normal checks and still nothing called support 75 plus minute wait.

70
C
6 months ago
L
Looking for non-premium TuneInContributor I
asked in Controllers and Music services
TuneIn access disappeared

For many years, we have enjoyed listening to local radio stations on Sonos via TuneIn.A few days ago, I clicked on one of those periodic links to update our Sonos app.  In doing so, I lost access to TuneIn via Sonos.Now, when I try to add TuneIn back to Sonos, TuneIn want to charge me $15.00 per month for its “premium” service.  Completely ridiculous.  I don’t want “premium” TuneIn service.  I am only interested in basic access to local radio stations.Is basic TuneIn still available, or is there another way to stream local radio through Sonos?

471
B
6 months ago
N
nickwilsonContributor I
asked in Controllers and Music services
Stereo Pair in new app

The new app crashes when I press the “remove stereo pair” button for a paired set of Five speakers.  Happens on iOS and iPadOS.

180
N
6 months ago
S
Sb77Contributor I
asked in Controllers and Music services
can't play Amazon since update

My Amazon won’t connect since new update

321
Jamie A
6 months ago
F
Florence42Contributor I
asked in Controllers and Music services
software update of speakers

HelloAs the new version of the app was not working, I tried to install the sonos S1 controller instead. But it seems that it was not possible to do that. so that failed. Since then, the sonos app won’t open. It says that the speakers need to be updated but the update fails. I have tried to download again the sonos app and reboot my internet router. but nothing works… I have no idea what to do… Please help!!!Thank you for your helpDoes anyone know if my problem is because of the new update ? I can't open the app. I am waiting for a new update but I have no clue if it will fix the problem... Thank you Moderator edit: Combined posts

575
F
6 months ago
C
Charlie06800Contributor I
posted in Controllers and Music services
écouter sa propre musique

Est-il possible de stocker sa propre musique, non sur un ordinateur mais sur son téléphone mobile ?

423
K
6 months ago
D
Drew-TPAContributor I
asked in Controllers and Music services
The TuneIn Radio Streaming does not appear to work with the latest release of SONOS for iOS.

The TuneIn Radio Streaming does not appear to work with the latest release of SONOS for iOS. Has anyone been able to get a premimum TuneIn streaming service to work with the CRAZY premature release of SONOS iOS App..? The TuneIn Radio Streaming does not appear to work with the latest release of SONOS for iOS. As a product development engineer for 30+ years, I am well aware of the importance of a good UI User Interface. What SONOS had was a good user interface that was functional and logical and easy to navigate with a very minimum learn curve. The new App Provides a UI that is much less intuitive and is missing many features. As a SONOS supporter for over 20 years and hold significant SONOS shares of stock I have been fully behind the SONOS product up until this latest release. Come-On SONOS, at a minimum YOU have to provide a rollback until this new version is functional.  Sr. Management, please wake-up and listen to your customers, they determine if you succeed or fail. The ball is b

290
D
6 months ago
A
azambeauxTrending Lyricist I
posted in Controllers and Music services
How do I add my One surrounds back to my system after app update?

How do I add my One surrounds back to my system after app update?I got the forced app udpate, now my One surrounds are not working.I go in my system / room where the Beam and Surround are listed, I try to add surrounds and after a few minutes I get this error message:  This is the current system I am running: Adding Speaker separately doesn’t work either.My One surrounds are listed in separate systems that I cannot delete anywhere:    I found no way to unlink them and put them back with the Beam + Sub.When I try to update within the System manage menu, the update fails as well:   After clicking try again 5 times and 5 fails, I get this other error and it still doesn’t work: They are powered on !! Wifi connection is great as I am 3 meters away from the router in a clear tv room. The light on my surrounds is white. @SONOS : HELP ME GET MY SURROUNDS WORKING AGAIN ! How do I remove them from the 2 new ‘systems’ you created in the app and add them back to my TV setup?

1415
S
6 months ago
C
cbri007Contributor I
asked in Controllers and Music services
sub mini seen by system but not connected

Sub mini installation incomplete due to failed update and/or connecting it to account … however system sees it but would not play audio till updates or account pairing !

240
C
6 months ago
Terms & ConditionsCookie settings