Answered

Something went wrong


Userlevel 3

I have just updated Sonos and it won’t play on my mobile or Mac - with the app or the online web page.

I get a message saying ‘Something went wrong’.

I have a party tomorrow!!!

what can I do?

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Best answer by Richardicain 12 May 2024, 16:40

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45 replies

Userlevel 2

I have the same problem and party is today 

On IPad and iPhone when try to connect to any music stream I get something went wrong. Sonos - How about proving a link to fix?

Any help greatly appreciated 

Jack

 

Userlevel 1

I also have this problem. 

Userlevel 2

Same here….I have found multiple issues with the new app. And there are zero fixes

Userlevel 3
Badge +6

Sonos 📉

Userlevel 1

After contacting Sonos via chat, they rebooted my system and then I had to log into the App Preferences on my mobile device.   Once there I was directed to open the “Reset App”.   Once it reset and I logged into my system, it fixed the issues.  It also corrected the slow connection and unstable volume control.  

How do you reboot 

Userlevel 1

You need to contact Sonos.    They reboot it from their end and then they will direct you reset the app on your mobile device.    It's still a little slower to respond than the app prior to the launch of the redesign but I no longer get the error message.

Userlevel 2

I had a Chat yesterday and they told me to reboot each individual Sonos item and my internet. I suggested them to have a reboot option within the app. Itself that we could simply control.
They did not offer a reboot for me. I was skeptical to reboot each item From reading all the previous posts. I was afraid I would loose all functions.

it only rebooted my router & modem. once I rebooted my internet the functions are much better. Still not perfect but it works. I will wait for the fix of the app. 
here is something else I found posted on Community page.

Every update we have a few posters who blame an update, even though when an actual bug happened to a single Sonos device, the thread hit 100 pages in a day. It's not the update, it's your network, specifically IP conflicts. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem

Router

Switches or hubs

Wired Sonos units

Wireless Sonos units

Computers/printers

Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

I got the message yesterday using sonos web app , only solution i found is to run the web app  in a private ( incognito) chrome window then it works and connect , so i m thinking sonos is starting some regional restrictions maybe , i m based in Morroco

 

PS : None of the suggested solution works ( reboot router , my Era 300...etc)

I spent 3 hours w tech support and they told me that my Spectrum router was the issue because my new Era 100 speakers interfered w my surround sound and woofer. I went out and bought a Eero 6e router, returned the Spectrum router and still getting “something went wrong”

Anyone know how to get the old app back?  

Same problem as you folks. I’m unable to play any music via the Sonos app. 

If an app update requires you to reboot everything, is the problem with the app or the network?

 

I get intermittent streaming but it’s like my Sonos is possessed with some virus or something because nothing makes sense.

If you made a whole new Sonos account it should work. I tried it yesterday - new email etc. It seems the update messes with the network set up

Userlevel 3
Badge

I have the same problem. Tracks seem to take forever to load. Audio keeps dropping out randomly on speakers.

I have super fast broadband so I don’t think it’s a network issue. 

If I go back to a device that still has the old app it works perfectly.

Sonos allow people to roll back to the old app. We don’t want to be Beta testers for your new App.

With bad reviews in the App Store, twitter, trust pilot, Facebook, Sonos Community why don’t you listen to your customers? 

 


 

 

I am seeing the error message using Plex as the source.  The android Sonos app seems to time out at 3 seconds loading larger playlists or listing all artists etc.  the same things load just fine in the native Plex or Plexamp apps, but the Sonos app times out quickly and says "something went wrong."

Userlevel 1

I love how 9/10 when software companies do an update your whole system stops working.

 

I also love how this says Answered when it really is not. I am not calling tech for three hours to correct their logic, or rebooting my whole family home, and the app does not offer options. Its ridiculous.

 

They know of the issue. Put the solution on the front page for all of us. Sheesh.

All,

I found a workaround that seems to be working (fingers crossed). I connected my main soundbar directly to my modem via ethernet. That connected my my wireless sub woofer, 2 “1” surround speakers, 2 new Eros 1 speakers and another sound bar. I get all of them working for music playback. The remaining unresolved issue is that when using Apple TV, I cant control volume. My Apple TV is connected to my Sony TV via HDMI and the TC output via optical cable to the soundbar. I have to regulate volume via the Sony remote. What a pain in the ass . . . cant we just all go back to the old app? 

Userlevel 1

Then when you reset the app, its says this. Que?? How do you reopen and close an app? Stuck. No options. No settings. Sonos? Do you read these threads?

 

I had a Chat yesterday and they told me to reboot each individual Sonos item and my internet. I suggested them to have a reboot option within the app. Itself that we could simply control.
They did not offer a reboot for me. I was skeptical to reboot each item From reading all the previous posts. I was afraid I would loose all functions.

it only rebooted my router & modem. once I rebooted my internet the functions are much better. Still not perfect but it works. I will wait for the fix of the app. 
here is something else I found posted on Community page.

Every update we have a few posters who blame an update, even though when an actual bug happened to a single Sonos device, the thread hit 100 pages in a day. It's not the update, it's your network, specifically IP conflicts. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem

Router

Switches or hubs

Wired Sonos units

Wireless Sonos units

Computers/printers

Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

This 100% worked after Sonos chat said that I would have to call because they couldn’t help me. Thank you so much for the info!

Thanks you for this post. Worked 100%!

Userlevel 1

Thank you for this reply. I’m glad it worked for you. I do not work for Sonos or any software company. I do not expect to spend my days rerouting and rebooting routers modems and prodcuts. That’s their job. That’s why I pay them. They need to fix the software or I’ll just stop using Sonos. Cheers.

Userlevel 2

Something went wrong

Something went wrong

That's all I get now

Something went wrong

Over and over

The same old sad song

Sonos is broken

Something went wrong

Hi Can Sonos, contact me and refund my money for all the multiple Sonos bricks I have here please, getting more frustrated looking at them, can’t hear them, just have to look at them. Wonderful update….not. Oh, while I think about it, something went wrong.

Hi Can Sonos, contact me and refund my money for all the multiple Sonos bricks I have here please, getting more frustrated looking at them, can’t hear them, just have to look at them. Wonderful update….not. Oh, while I think about it, something went wrong.

With bells on!  So regret my Sonos purchases.  How hard does it need to be to get them to work.  Years of endless connection problems.

I have just started the return process for my Sonos Move that I have spent at least 48 hours to work, Well can NOT Register or get to show up in System,  (lastest App version etc ) Reset’s , & cab not updatee ither !! Freeezes !! , have to kill App . I have done every possible suggestion from forums etc , Simply USELESS Software & an answer for support of DNS use for Advertising etc ….  One slowly loooses the will to live  when onewastes so much time with such crap !!!! 

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