Question

ikea sonos symfonisk bookshelf speaker won't register after update


After the most recent sonos update, I cannot add symfonisk bookshelf speakers to the app.

I have tried: 
reseting device
transferring ownership to same account 

Any other ideas?? @sonos any rep can comment on this?


20 replies

Userlevel 7
Badge +15

There are a lot of have people having this issue. Common denominator is the new app. 
Which app are you using?

yes the new app :/ is there anyway to get a Sonos rep on these boards?? 

 

Same probleme here. 😞

Anyone heard of any official acknowledgement from SONOS on this? 

Same issue here, so frustrating. Glad to know it’s not just me.

I join to your problem. bought 2 second-hand SYMFONISK bookshelf Gen2. Sonos app recognized and updated them, but register is keep failing, so at this moment they are not connected. 

tried reboot speakers, phone, WiFi router- problem remains.

Appreciate any other advice or lead,

Dvir

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might get fixed in a small update in a few days might get only fixed in a larger update in weeks, who knows...

@Sonos Support ?? CAN YOU HELP US OR UPDATE ????

 

Userlevel 7
Badge +23

According to the Installer group, the official recommendation is to log out of the app, then log back in, then add your device.

There is an new update for IOS  that solves the problem

Thanks was not aware, when did the update come through?

 

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new update solves nothing, still can’t connect my Ones as Surrounds.

Either do I.

Sonos app is now not loading, says it need update which continuously fails. now I lost all control on my sonos system through my IPhone. tried to reinstall and log out/ in did not solve anything.

so frustrating 😥 what happened to Sonos??? 

oh no dear lord, i will update tomorrow and report back on how it goes

 

Userlevel 2
Badge +2

I had the same issue with Symonisk. 
I read elsewhere in the forums, to go into settings(cog) then into ‘manage’.  Take ‘transfer system ownership’ and move it to yourself. That registered everything 

post most recent update, STILL having the same issues aarghh!!!!

Today I spent 4 hours trying to get that Symfonisk bookshelf speaker added to my system. Tried my iPhone, tried the iPad reset both and re loaded the app. Reset the speaker and reset the modem and even went out and got an Ethernet cable!!!! Why won’t the speaker register? It’s brand new???? I have two move 2’s I got last week abs a sound bar too. Both those connected fine. I finally just gave up. Will do another apple update tonight. And also turned off everything from the wifi! Aggravating beyond belief 

@Rjfalski I feel your pain, cant get my symfonisk bookshelves to connect!!! i have tried all recommendations i could get my hands on! Would be great is Sonos at least acknowledged the issue.

One thing I am going to try is taking that speaker by itself and going over to a buddy’s house, log on to a completely different network and see if it will at least connect and “register” if that works, I’ll post the results… but c’mon seriously??? Why is it being so difficult???? It should NOT be this difficult to do, nor should anyone have to go to these lengths to connect something like this to a wifi/bluetooth network🤷‍♂️

Userlevel 7
Badge +15

One thing I am going to try is taking that speaker by itself and going over to a buddy’s house, log on to a completely different network and see if it will at least connect and “register” if that works, I’ll post the results… but c’mon seriously??? Why is it being so difficult???? It should NOT be this difficult to do, nor should anyone have to go to these lengths to connect something like this to a wifi/bluetooth network🤷‍♂️

It’s the new app. They released it before bugs like this were fixed because they have headphones to sell. Complete disdain to current customers. 

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