Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,121 Topics
  • 55,576 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 97
  • 352
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 845
8121 Topics
D
DottyContributor I
asked in Controllers and Music services
playing long playlists

Until yesterday I was always able to play and shuffle playlists of up to 500 songs . Today however when I try to do this the sonos app will only  use the first 100 songs ofthelist. Very confusing?? I use, and always have usaed amazon prime to make my playlists. 

130
D
6 months ago
D
DanLiTrending Lyricist I
posted in Controllers and Music services
New app is more than frustrating, really wish I had not updated. I cannot figure out how to play music on my sonos amp

After updating(not considering this an upgrade) to the new app I can see all of my devices after having to reboot all amps and my wifi to get the app to function at all. The issue I have now is that the only way I can get music to my amps is to select one of my other devices, start playing music on it and then join the amp to that group. The amps each show “No Music / Queue is Empty” when selected and if I select one of my streaming apps to begin music I get a spinning arrow for a bit when I select the play button and then it just resets back to the play button and nothing happens. This really should not be this difficult, but can anyone tell me how to start streaming to a sonos amp that is showing “No Music / Queue is Empty” without having to start music on another device and then join the amp?

1282
D
6 months ago
B
Bruno ViviContributor I
asked in Controllers and Music services
connection move

Hello,i can listen music on sonos move, but cannot anymore synchronise with the app. Get this message. What should i do? Thanks 

60
B
6 months ago
D
Daz_WrightContributor I
posted in Controllers and Music services
Managing different rooms on iOS

Does anyone have any idea how you manage different rooms on iOS now? The Sonos app, on my iPad defaults to the first alphabetical device but then refuses to switch to a group playing on another device. It works ok on Android. I say it works ok, it’s a stupid number of button presses but I can do it.I’ve no idea why it would always have to default to devices alphabetically, rather than the last device used as it used to, but it seems strange you can’t access other devices that are playing.I press the device button, get a list of devices, uncheck the one I don’t want, check the one I do want, press apply and it returns to the one I don’t want. 

424
S
6 months ago
T
Tnatl46Contributor I
posted in Controllers and Music services
getting back deleted group

I have a family group, but my bedroom group has disappeared. How do I get it back?

40
T
6 months ago
I
Iva206Contributor I
asked in Controllers and Music services
new update / cant connect devices

Hi, after the latest update I cant connect any of my 3 devices (One SL, Ray and Roam). I did a factory reset of all 3 devices, and after connecting i get the following message (see picture). after unpluging abd then plugging back in the device the system cant find any of three. what to do??? please help ♡  

661
A
6 months ago
S
S9WBAContributor I
posted in Controllers and Music services
New app

Hi Sonos. Could you please update us when you'll reinstate the old version of the app as this new one is totally useless. Read reviews on Google play. It jumps between ERA 300 to the Arc and more than half the time can't find product. You have and will lose so many customers. 

221
A
6 months ago
W
winnipegwarriorContributor I
asked in Controllers and Music services
sonos products do not pair when selected in new app

When I select a playlist my Sonos Move plays music bit when I try to pair them all together I and hit ok it does not happen 

80
W
6 months ago
R
Rick8310Contributor II
asked in Controllers and Music services
The New App

The new app is a disaster.Can’t change rooms.Takes forever to start streaming Spotify or Tunein.Once it starts streaming, can stop it.Can’t change rooms.Music suddenly starts playing in another room.Other than that….Is it possible to revert to the old App?

794
K
6 months ago
E
El_LidContributor I
asked in Controllers and Music services
Updated Sonos app

Since the app updated on my phone I’m having some annoying issues. I always browse my library by folder, it’s how I have my music organised.  Now when I go into an album folder I can only play one song at a time.  The buttons for “Play all” and “Shuffle” are no longer there.Browsing your Music library by folders in the new app : r/sonos (reddit.com)   Ok, so I go into Album view instead and there’s no search function?  So I have to scroll through 1000s of albums to get to the one I want?  Same on Artist view.   “Recently Played” on the homescreen doesn’t update with the recently played items.

1804
M
6 months ago
B
BrethoeflerContributor I
posted in Controllers and Music services
new software update

Ever since we’ve downloaded the update I am having these issues  Having a hard time controlling play. Have to switch between iPad, phone and computers to get it to work during playing. Various zones top playing.  I go back in and chose the zones I want to have music and reselect.  That works for 2-3 min and I have to do it all over again one zone just intermittently stops for up to a min    

403
A
6 months ago
M
Michl 74Contributor I
asked in Controllers and Music services
kopplung der einzelnen produkte

Seit dem neuen Update kann ich meine Lautsprecher nicht mehr koppeln. Das heißt z.b. Wohnzimmer und Küche zusammen abspielen lassen Kenn jemand dieses Problem?  Moderator edit:Google Translate- Since the new update I can no longer pair my speakers. That means e.g. Let the living room and kitchen play togetherDoes anyone know this problem?

281
H
6 months ago
N
NUGradContributor I
posted in Controllers and Music services
Does the new Sonos app allow a rescan/update of the music library?

I can probably live with the updated Sonos app, but not if I can’t rescan and update my local Music Library.  Half the music I listen to within my Sonos system exists on my network attached storage, which I add to regularly.  In the new app I cannot find the manage/update library command that I have used for for years.  Am I looking in the wrong places?  Is updating the music library no longer allowed?  No longer necessary? Although the Sonos App update is brutal (particularly when trying to program music for different rooms), the primary value of Sonos for me has been the ease with which I previously was able to access the thousands of music files I have stored on my NAS.

1852
N
6 months ago
Y
YellowTexasContributor I
asked in Controllers and Music services
New will not add to queue

Can you not add music to the end of the queue  in the new app? WTH!  I like to queue up albums to listen to, but my only choice is to replace the queue. Im on IOS, using Apple music. Hope this is remedied soon. Otherwise I like the interface, but this for me is a big whiff. 

252
N
6 months ago
P
Ptk123Contributor I
asked in Controllers and Music services
App Update 80.xx.xx - cant even get the new app to intpstall

Like 1,000s of others the new mobile app upgrade is a disaster.  Amazingly unprofessional.  That said I can’t get even back to the app working at all - forget about playlists, searching, smbv1, etc.in a naive effort to fix the app I uninstalled the app for my iOS device (iPad) and recycled my sonos ports, and double checked I wasn’t running smbv1.  Attempted to reinstall the iOS app - prompted me through the steps - I enabled Bluetooth, location tracking, and local networking but app won’t load - fails when I search for existing system ( it is there and the windows pc app found it when I installed it after the trouble with the iOS app).the iOS app states it can’t access the local network but I do have that enabled.  I can’t find existing sonos setup,or add a new device (I was just going to start over and add my ports - but I can’t do that).the ports are on the network and have ip addresses and the windows app version did find them but the iOS updated app is fubar.

880
P
6 months ago
C
CitizenB1Contributor I
asked in Controllers and Music services
why no version number in my software update section

I feel despite my update reporting I do not have the most recent version.. I could confirm this but my update section doesn’t tell me what version is running nor is there a confirmation doc that confirm was installed on my updated app. Other users are showing me a complete page I obviously don’t have. Isn’t the most recent 17.1? I only have 16.1.

642
C
6 months ago
A
Alessio CiniContributor I
asked in Controllers and Music services
app sonos

La App non riconosce il sistema Moderator Note - Translation by Google:The App does not recognize the system

60
A
6 months ago
C
casasdelContributor I
asked in Controllers and Music services
Bibliooteca

NO consigo que SONOS cargue mi biblioteca de música desde un MACHasta hoy todo estaba bien, da un error de no poder acceder a la biblioteca GRACIAS Moderator Note - Translation by Google:I can't get SONOS to load my music library from a MACUntil today everything was fine, it gives an error about not being able to access the library THANK YOU

70
C
6 months ago
S
SEB138Contributor I
asked in Controllers and Music services
can't access Sonos on mobile since last update

Hi since the last Sonos update when I access the app on my Oppo A9 2020 mobile I just get a black screen with Sonos written in white and it won't go any further and then crashes really disappointed in this after investigating heavily in the system now having second thoughts about buying an arc and the new 300Any help would be appreciated Many thanks 

380
S
6 months ago
J
J123456Avid Contributor I
posted in Controllers and Music services
Trueplay official list of up to date supported devices

Can someone tell me where to find an official up to date list of Iphones that support Trueplay that a SONOS or IOS update has not broken.Also if anyone in the community has an older iphone that trueplay still works on id appreciate it if you could comment your model and IOS version here. FWIW I used to use an iphone 7 but its no longer supported so im forced to buy a new 1. I was bidding on an iphone 12 but was told a Sonos app update broke Trueplay on this device so i backed out. I recently bought in ceiling speakers and kinda pissed of not being able to tune them :(  

2954
J
6 months ago
J
Jk1309Contributor I
asked in Controllers and Music services
Deezer functionality reduced

The latest app upgrade REDUCED functionality of Deezer. I can no longer play all Top Tracks of an artist consecutively. They will only play one by one. Please can you fix this?

140
J
6 months ago
S
slash755Contributor II
asked in Controllers and Music services
Adding Music

I have 2 Play 3 speakers.How do I add a music older on my computer using MAC OS? When I try to do this it says Sonos was unable to add the folder?Also, when I try to add YouTube Music service it connects and shows up but I can’t see any playlists? It is blank.

60
S
6 months ago
J
jimbjimbContributor I
asked in Controllers and Music services
is it possible to transfer S2 app for IOS from one phone to another?

I have two iphones.. one I sorrowfully updated to the new app.  The other still has the older S2Is there anyway I can move that app to the other phone?     

231
UKMedia
6 months ago
S
stonyhillContributor I
posted in Controllers and Music services
app update made my speakers useless

app won’t play to my speakers. have reinstalled, logged out and in, etc. I can see and select and adjust volume but when i play music it says it cannot connect. I cannot use the app to play music. worst update ever. 

110
S
6 months ago
R
Richard W JoynerContributor I
asked in Controllers and Music services
Sonos Desktop Controller -- Should I Upgrade Beyond 16.1?

I recently got an alert on my Sonos desktop (Windows 11) controller that an update is available. I am currently on 16.1. Has anyone out there upgraded beyond this version on their Windows desktop, and is their experience favorable or unfavorable? Is it advisable to upgrade given the disappointment with the iOS and Android upgrades? Thanks

1334
P
6 months ago
Terms & ConditionsCookie settings