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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,123 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8213 Topics
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jessp123Contributor I
asked in Controllers and Music services
volume control

Volume control doesn’t work on new app

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6 months ago
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robokittyEnthusiast II
asked in Controllers and Music services
Is there a list of iOs controller apps that are not from Sonos.

I’ve seen on other posts that there are some alternatives or partial alternatives to the (now not working) Sonos controller app. Is there a list somewhere of what this/these are and where to get?

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6 months ago
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JdhfogContributor I
posted in Controllers and Music services
Quick access to the Alarms in new app

At last the alarm control is back … but it’s a bit hidden … how about - for those of us that have to change/access the alarm times regularly - being able to add quick access to the alarm settings on the Sonos app Home Page - if don’t want it. Turn it off; if use it loads, drag it to the top of the page … just a UI idea … 

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6 months ago
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AndydoomContributor I
asked in Controllers and Music services
sonos app load time

The new app is awful, but is anyone else experiencing a 1-2 minute controller app load time when you open it up? Not spotted a response on this specific point.  .....also having to reset my router every half a day because there's an update that I can't access.... NAS has gone etc etc etc.  I've used Sonos for years but now seriously considering moving away as this is stupid.  Thanks 

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6 months ago
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Mysticman57Enthusiast II
posted in Controllers and Music services
pc vs android

Well, I uninstalled new upgrade from my pc went back to s2 which is working fine. My Android phone however is a different story.  Sitting in my house surrounded by 10 speakers and this is what I get...think I'm going to pass on your "most requested” product that's dropping on Tuesday. 

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6 months ago
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Billybluz54Contributor I
asked in Controllers and Music services
album art

My album art in my library disappeared after update. How do I get it back?

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6 months ago
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TeammacContributor I
asked in Controllers and Music services
spotify - not able to add to new so sonos app?

Any work around or tips to allow Spotify to be added as a service on Sonos app please 

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6 months ago
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LynjoContributor I
asked in Controllers and Music services
Last week an update that wasn't, today app can't find my system

The recent update took away most of the features I used on sonos. No longer able to shuffle or put more than one album in the queue. Now the app can't find my system even after I Uninstaller and reinstalled it. What's up with this. Getting ready to find a new speaker.

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6 months ago
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AnniebeeContributor I
posted in Controllers and Music services
music library

I am no longer able to point Sonos to my music library - when will this get resolved or has Sonos decided it’s products will only support streamers?  No point in sending me information about new hardware if I can’t listen to music I liked enough to purchase - I have thousands of songs I can’t access with Sonos and numerous playlists derived from my music library that I can no longer play with the Sonos system .  Is anyone working to resolve this?

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6 months ago
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ElbiefContributor I
asked in Controllers and Music services
para que me sirve ahora mi sistema Sonos

Nos han prohibido poner nuestra musica almacenada en nuestros discos duros y ordenador, con la excusa de seguridad, la seguridad es mia, no de ellos.para que sirve entonces el sistema Sonos?, para poner la radio??,dictadura de tener que subscribirnos a u Spotify, apple, youtube…. NO QUIERO PAGAR POR ESCUCHAR MI MUSICA!!!Que alguien me diga para que me sirven?, poner Itunes, vlc,… por bluetooth?? para que me sirven mis dos Move y  mis dos Ones???un dineral para poner la radio??? O ponerlos en bluetooth??increible Moderator Edit - Translation by Google:They have prohibited us from putting our music stored on our hard drives and computer, with the excuse of security, the security is mine, not theirs.What is the Sonos system for then? To play the radio?dictatorship of having to subscribe to Spotify, apple, YouTube…. I DON'T WANT TO PAY TO LISTEN TO MY MUSIC!!!Can someone tell me what they are for? Play iTunes, VLC,... via Bluetooth?What are my two Moves and my two Ones for???a fortune to p

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6 months ago
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AkiinContributor I
asked in Controllers and Music services
New Sonos App play from share

Anyone know who to play all sound files from share ? not just click on one to play ? from the older app you could choose shuffle all. really crap this update………………………………..

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6 months ago
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razwirkoContributor I
asked in Controllers and Music services
problem

My iTunes music library is not available with updated app, why?

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6 months ago
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Markireland111Contributor I
asked in Controllers and Music services
my music folder

Guys on the new s2 app I can’t gain access to my Music folder. Doesn’t even seem to have an option to add. Can anyone advise. 

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6 months ago
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Jeroen Ouburg
asked in Controllers and Music services
music library adding numbers

Since the update Im no longer able to select all numbers in my NAS folder to play via sonos. Can only play one number and the select the next. Is there a solution for this?

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6 months ago
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Paul RobinsonContributor I
posted in Controllers and Music services
the alarm systems

Is the alarm system coming back 

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6 months ago
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castallaLocal Superstar
posted in Controllers and Music services
EQUALIZER frustration solved

Hate the new improved app?  Where the fygk is the EQ? TRY Easy EQ for Sonos (Google Playstore) 

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6 months ago
Bod63
Bod63Contributor I
asked in Controllers and Music services
New app V80 and pinning music library to home screen

I have noticed that if I pin my Amazon Music Unlimited albums library it doesn’t show up on the Home Screen as it does in Apple Music.i have also noticed that if you tag any libraries in Apple Music only the first 100 items appear in the list accessed from the Home Screen whereas I have over 200 albums for instance in my library.Has anyone else noticed the above on their system and has any body for any ideas on how to fix these gremlins?

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Bod63
6 months ago
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Ria7Contributor I
asked in Controllers and Music services
App update issues

Like many others, there are so many issues since the new app update. Along with lack of alarm control, I’m having major issues finding Move 2 on the app, before even when powered off you could see it as part of your system and could ‘wake it up’ - no more! It no longer appears and when switched on manually, trying to select any music service it constantly shows an error message to say it failed and try again. The only way for it to work is to group it with another speaker, select the music service and try about 10 times to ungroup as I want only the Move 2 to play. Also, playback stops constantly after about 5 minutes when playing from Spotify.So many more issues but this is the latest annoying one! 

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6 months ago
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clarkyjohnContributor I
asked in Controllers and Music services
sonos roam

Fully connected last week , now showing as a live speaker , when I try to connect, error message shows unable to connect try later ?

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6 months ago
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SkittlesContributor I
asked in Controllers and Music services
connection problem after upgraded app

I need help to connect my speakers to the app. The link provided does not take me to any help since the upgraded app. I see that many others have experienced problems too. 

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6 months ago
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Jimmyd1973Contributor I
asked in Controllers and Music services
unable to setup

I have purchased 2 Sonos speakers one and 1 Sonos mini sub to create a stereo system . After first setup I noticed that the true play function was not working so after some efforts i decided to delete the system, reset all speakers everything and make setup again from the beginning.Now I cannot pair / add any of the speakers as after the first steps and after adding the router pass it indicates that the Sonos has to update . Update begins and after a while I get an error message that update has failed and the speaker I not added . So now I cannot use any of my products at all . Please provide support . Thanks

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6 months ago
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Chris2024Contributor I
asked in Controllers and Music services
Mise à jour application Sonos/systeme introuvable

Système Sonos Connect introuvable sur réseau depuis la mise à jour de l’application Sonos malgré le redémarrage du boîtier Sonos Connect et de la Livebox. Moderator edit:Google Translate-Sonos Connect system not found on network since updating the Sonos application despite restarting the Sonos Connect box and Livebox. 

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6 months ago
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mmbmmbContributor I
asked in Controllers and Music services
If you are in Europe Sonos need to provide a refund in full regardless of age of hardware due to their new appl

All, Today I’ll be putting in my request for a refund in full for all of my many Sonos devices due to them removing functionality in their latest version (can’t call it an upgrade can we?) of their iOS app.A little known or used part of EU law covers this use case and I’m that frustrated that they could be so incompetent and/or arrogant  to remove so much key functionality in a new version of the app without prior warning and not providing any mechanism to revert  Like many I use Sonos extensively for alarms (primary use case to be honest as there are better smart audio solutions for use cases where listening is the primary use case) … how they could begin to consider it was ok to remove this feature is beyond comprehension. FYI - I used the same EU rule to successfully force Google to refund my Nest Camera’s because they removed the ability to allow me to turn on/off the recording light (alerting people they were being recorded).   Blended hardware / software companies need to underst

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6 months ago