Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,879 Topics
  • 25,479 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

3879 Topics

P
petros429Contributor I
asked in Controllers and Music services

Apple Music Playlist - Not showing new playlists

Hi I am having an issue where any new Apple playlist I create does not show up in the Sonos Controller. The odd thing is that if I delete a playlist, it removes itself from the list. It is only creating new ones that seem to not appear in the Sonos app. I have gone through the recommendations on this site that others have seemed to have tried but none of those checks worked. I have the following Iphone 11 Pro running IOS 13.2.3 Latest Sonos Controller App on Iphone Rebooted all Sonos Speakers (Just In case) Restarted Iphone Turned Apple Music Sync off and then back on (numerous times) Checked and reset preferences in ITunes on my Win10 Laptop   Thanks in advance Pete

11
Airgetlam
4 years ago
F
Frustrated MitziContributor I
asked in Controllers and Music services

I can't play my itunes music through my Sonos Speaker

Can anyone help? I have an Iphone 8 and an Ipad air - on the Sonos App on both devices it doesn’t give me the option to play music on this device - it only offers me radio or a streaming music service like spotify. I have searched forums but can’t find a solution Thanks

1
Airgetlam
4 years ago
B
BobbyF123Contributor I
asked in Controllers and Music services

Spotify won't play on Sonos One any more

I have two Sonos Ones. Never had a problem until a week ago. Now when I play Spotify on my Samsung S9 and choose the Grouped Sonos devices to play through, it says "Connecting..." but never connects. If I then switch to the Sonos App it says "Last played in this room - Spotify" and under that it says Guest Account. This is despite me Removing the Spotify Account and adding it again. I can then play music via the Sonos App over the Sonos Ones. But I can't connect from the Spotify app, which I've also reinstalled.

16
K
4 years ago
A
AndreasBContributor I
asked in Controllers and Music services

"Unable to play the selected item"

Issue with Sonos App on iPad trying to access Spotify music. I get "Unable to play the selected item" whatever song I select on my daughter’s iPad. However, it works fine on my own iPad / iPhone. We have a family Spotify account and I am logged into the Sonos app on my daughter’s iPad. I have power cycled the WiFi router and all Sonos equipment several times and I have also disconnected the LAN cable to our Sonos Playbar but the problem persists. Please advise what to do.

4
Airgetlam
4 years ago
O
OskmanContributor I
asked in Controllers and Music services

”Låten är inte rätt kodad”/”Filen är i ett format som inte stöds”

Hej!    Har haft mycket problem med felmeddelande osv. Bytt kanal på mitt wifi till #6. Får dock fortfarande felmeddelanden och att sonos ibland hoppar över en köad låt! Vad ska jag göra, kan ni se vilken kanal som har minst brus på?

0
O
4 years ago
M
Mr KeithProminent Collaborator I
asked in Controllers and Music services

Airplay cutting out frequently

I use a Symfonisk speakers for its Airplay functionality, so that I can play direct from iTunes on my PC to my other Sonos speakers. It is relatively stable when I play from the PC to the speakers (Play Ones) closest to the PC. However, when I play to more grouped speakers, I get drop outs from speakers randomly and frequently. I can play from a NAS, hard drive, turntable, CD player, Tunein without any significant issue. But Airplay is a constant issue. I haven't had a single session where it hasn't dropped out. I live in a small flat/apartment. I've had to overcome poor wifi issues in the past. The block I live in is concrete built so not Sonos'best friend.        

6
M
4 years ago
S
sdavidson207Contributor I
posted in Controllers and Music services

Why am I losing connection with apple music?

It was working perfectly fine and now nothing. My office needs this to work and idk whats wrong 

4
A
4 years ago
B
BJGContributor I
asked in Controllers and Music services

Apple Music issues

Hi Connected to Apple Music account to Sonos. I have been searching in Apple Music by Artists no problem. Suddenly it won’t let me search for music by artist at all.  reconnected to Apple Music with Apple account through Sonos and now only my Apple Music library is all I can access?? Can someone help with this?  

1
AjTrek1
4 years ago
R
raylandContributor I
asked in Controllers and Music services

Transfer Ownership from previous owner without contact

When me and my partner separated we split all of our Sonos speakers, which I agreed to take while he started again with Google play. We are not in contact with anymore and I have 3 speakers all registered at my home, but under his name with no way of transferring ownership. I also don’t want to contact him at all - how can I transfer the ownership to me now?

1
melvimbe
4 years ago
F
FEEBContributor I
asked in Controllers and Music services

How to connect USB turntable to a SONOS system

Hi,   I have Play 1 speakers and a turntable with RCA line, phono and USB outputs.  I would like to connect the turntable to Play 1 speakers.  Speakers have no other inputs than via Wi-Fi.  Is there a way of doing it?   Thanks

3
F
4 years ago
T
TabernashContributor I
posted in Controllers and Music services

"unable to browse music"

We've had the Sonos players in the house for over 3 years and up until recently, I've had absolutely no problem accessing playlists under "my music" in Amazon using the Sonos App. Lately, however, for some of the playlists, but not all, the Sonos App will cycle for a long time and then deliver the message "unable to browse music"... What has changed in the connection with Amazon such that this would suddenly be a problem. Why does it happen for some of the playlists and not all of them?

4
J
4 years ago
G
golfcaddyContributor I
asked in Controllers and Music services

Can't change Spotify account

I need to change the login details of my Spotify account as a connected service on the Sonos.  The current account is not a premium one (downgraded from premium to free and no longer works).   I (probably mistakenly) removed the service and re-added it, thinking it would prompt me to sign in with a new account, but it doesn’t prompt me with any login details and just says “Error.  Unable to add Spotify Account” when I tap on “Connect to Spotify”.I tried deleting the cache and user data in the Sonos app and restarted my device but it gives the same error.Android v10 Pixel 3Sonos App v10.5, Build 53270100 

1
UKMedia
4 years ago
J
JIm Music geekContributor I
asked in Controllers and Music services

apple music not synching to recently added music in sonos app

When I add new music to Apple it doesn’t appear in recently added music on the SONOs app. I add the Apple Music through my Apple Music app on my iPad. This always worked but not now.

2
S
4 years ago
M
mavery42Contributor I
asked in Controllers and Music services

Unable to play Amazon Music

I have reauthorized and reloaded my Amazon Music Service and I still get the error message unable to play Amazon Music. Can anyone help?

2
Ken_Griffiths
4 years ago
J
jonathansatkowskiContributor I
asked in Controllers and Music services

Spotify Connect poor performance with Sonos

When connecting to Sonos speakers using the Spotify App, there are a multitude of problems going on.  Volume control doesn’t work and if it does, it reverts back to the volume it started at eventually Lag in the Spotify app and on the speakers Pause/Play button is delayed by about 10 seconds Speakers cut in and out regularly and occasionally drop the music all together Ive read about interference or other issues, but I haven’t changed anything in my current homes set up and these problems started a few months ago. I am getting frustrated that the performance isn’t what it used to be.    I use a play 1 and play 3 in my kitchen and Living room, control with an iphone XR. All apps are updated.

1
Airgetlam
4 years ago
R
Rickys13Contributor I
asked in Controllers and Music services

Pandora asks for activation code

Pandora asks for an activation code for Sonos, where do I find the activation code?

1
G
4 years ago
D
dlebowContributor I
asked in Controllers and Music services

SiriusXM "The channel does not exist (anymore)

[h1]SiriusXM "The channel does not exist (anymore)[/h1]camnot play music on sonos from siriusxm

12
Airgetlam
4 years ago
D
deedlebug57Contributor II
asked in Controllers and Music services

Channel doesn't exist

Has anyone else experienced the error message “The channel does not exist (anymore)”. I am getting it on all channels on SiriusXM. I have reset my router, rebooted my phone and the message still shows. My SiriusXM works through their app but now through my Sonos. Thanks in advance for any help.

23
F
4 years ago
Y
ysgf24Contributor I
asked in Controllers and Music services

scala Radio will not play on my Sonos via Tunein

Tunein finds Scala on is list in the Sonos app on my iPad.  However, it will not play.  When I press the play button, it changes to a rectangle and then immediately changes back to the arrow.  It plays other stations fine including BBCR3 and Classic FM.  I have tried this both with and without vpn running and have tried several times over the last six months after updating Sonos app …  

3
Y
4 years ago
J
jafgreenContributor I
asked in Controllers and Music services

Cannot see airplay option for Sonos One from BBC Sounds app

Hi,  I am trying to airplay to my Sonos One from the BBC Sounds app however the option to airplay to my two x Sonos One (one in kitchen and one in living room) does not appear as an option whilst airplay does show as an option from the Amazon Music app and SonosTube app.  I am using iphone ios 13.2.3 and using Sonos version 10.5.1.  Any help would be appreciated.  Thank kyou.

1
Airgetlam
4 years ago
V
vince4nelliContributor I
asked in Controllers and Music services

Playlist missing

I use iTunes fro all my music, all of my music is transferred to my Sonos system, one of my large playlists (over 9000 songs) is missing, it was there then one it day I noticed it disappeared, I have actually made another playlist identical and changed the name and it still will not transfer to my Sonos when I update my system? any feedback would be appreciated. thank you.

6
V
4 years ago
D
DonliskContributor I
asked in Controllers and Music services

My Sonos will not play certain local radio stations via Tunein

Hope someone can help. My Sonos one using tunein radio will play our local radio station called Pirate FM and will also play Pirate 70’s but when I ask it to play Pirate 80’s or Pirate Christmas it states that the station is playing but I get nothing? Any help would be grateful….Thank you

9
D
4 years ago
J
jonnywinnerAvid Contributor I
asked in Controllers and Music services

Tidal settings for Sonos: Use HiFi or Master Quality?

Hi. New to Tidal (but not Sonos) and have a simple question > In the Tidal settings is it best to select HiFi (lossless audio) or Master (the best audio experience)? I know that Sonos does NOT stream the Master Quality Audio (MQA) offered by Tidal … but will Master Quality work on Sonos (via Connects & Amps) so I can use it via other devices (i.e. get MQA on BlueSound Vault) or do I need to set it on HiFi (to get lossless Flac 16 bit/ 44.1kHz) on Sonos? The other way to ask this would be: Would Sonos automatically down sample the MQA hi-res files to CD-quality lossless? Thanks! Could not find answer anywhere in forum or via the Tidal FAQs.

6
M
4 years ago
R
RobTewContributor I
asked in Controllers and Music services

Why have almost all the Spotify playlists disappeared from Sonos?

Since the last update, only a handful of recently accessed Spotify playlists are accessible to browse through the Sonos app on my PC. The ability to browse Spotify’s curated playlists was a feature I used on a daily basis. I can only assume that a bug has been introduced in the latest update which has caused this loss of functionality. When will this be fixed?

2
G
4 years ago
P
PotemkinContributor I
asked in Controllers and Music services

Sonos stopped connecting to Music Services

Hi My Sonos Controller recently stopped recognizing my Spotify account which I then removed from the Sonos app.Now Sonos does not connect to any music service and under “Add Music Services” I get the message “No selections available”.Based on other answers, I have tried:reinstalling the Sonos app rebooting the router, Sonos Bridge and Sonos speakers & ConnectNothing seems to work and I still get the same message under Music Services.I ran a diagnostic after trying all these things again - the code is 1669624089.Thanks for any advice!  

3
P
4 years ago
Terms & ConditionsCookie settings