Controllers and Music services

Seems the recent update on my iPhone Sonos App killed the link for the music library viewing. As if you go to the link for my music folders that are currently linked, but when you click the link for music library, it goes to a new page with a new search function for several different music sources and music library. Not the actual library folders. Is this a recent new update. As you can’t actually view the individual folders. I can view them on my iPad, they show correctly and play as intended. Also, searching for music gives limited results. 

I love Sonos.  with the new software, I felt like I was in the twilight zone.  The response time between making a volume adjustment or hitting play or pause is like 10 seconds.  Received many errors cannot connect to system, selection won’t play.   The graphics on my phone would ghost and load after 10 seconds.  I deleted the software on my phone and reloaded several times with no improvement.   I just want to play music at the end of the day when I come home from work.   And right now it is not possible. I called the Customer service department twice - first time 65 minute wait , yesterday 105 minute wait.  The chat feature indicated no representatives available.   Can Sonos please provide the option to use the old software - for 6 months , until they resolve the new issues.   I just want to play music. 

The last weeks I have been updated Sonos when ever there is an update. Problem is, and has been for several weeks, that when I add a media server, only my latest addition shows.Now only 5 folders with albums are shown in Sonos, but I have several houndreds of folders.Why is only the last few shown? I have deleted and set up the NAS server several times with the same result.Regards Ronny

I have looked at all the questions linked to mine and the answers, but with no luck.  I have a 2012 imac and the Sonos Play:1.  I have just bought a new macbook air, but I have so much music on my Imac, that I don’t wan to clog up the Macbook.  However, I seem to have lost the ability to play music on the Sonos from itunes on the iMac.  I have done what it suggests on file sharing on the iMac (at least I think I have) then I tried adding it to Sonos but get error messges.  It says ‘Adding share informaton to Sonos system,’ but after 2 or 3 minutes I get this message - Unable to add the shared folder //JonathansiMac/iTunes to your music library (913)Or Unable to add the shared folder ‘//JonathansiMac/Music to your Music Library - errr code (913) I’ve also had error codes 1001 and 1002 - and rebooted my Sonos as suggested.  Nothing Also checked the firewall. Just wondering if it should work … or have Sonos done something that means it’s

Today I noticed my Amazon Music subscription had auto charged at £17.99 a month instead of £9.99. When challenged about this, Amazon has told me that it's because the Sonos app has activated the requirement for a Family subscription instead of an individual one. And that changes were requested via the Amazon App on 7th July. My problem was that I was out of the UK, on a cruise for the first half of July, and had no internet connection. I have immediately cancelled my Amazon Music subscription, but remain so frustrated and annoyed that the troubled Sonos app can make these changes to my Amazon account without my approval. Has anyone had these problems, as I'm now left with 8 ineffective Sonos speakers.....

Sonos,I keep giving you the chance/chances to fix things, every time you do it seems to create another issue. I like a lot of others have had nothing but issues regarding playlists. Finally, as of a few days ago all seemed corrected. Today they are gone once again. Maybe it’s just my bad luck, but it is getting old. I had created a playlist for my daughter’s wedding reception, but last month the damn thing didn’t work when needed. Today I’m having friends over for a bbq. No playlists available. And BTW. I use playlists extensively when listening to music. This does not look good for you as a company who is trying sell products. I also own Sonos stock, so none of this makes me happy !!!!!!!!!!!!. As is usual, I’m going to continue (for now) to work with you to hopefully at some point get it corrected. Thx

Since the new app I cannot update my Sonos play list from I tunes play list but it does update Artists & Albums ..It states no music available from play list

This is a basic ask. The owner of an account, signed into their Sonos system, should be able to lock the system down with a pin code, such that no changes can be made to important set up parameters.Currently, anyone with a Sonos app on the Wi-Fi system, can change device names, eg, like room names, and mess with a system. This should not be allowed. This would be a piece of cake for SONOS to implement, and it makes a lot of sense to do so.

When will sonos customers be able to add to our playlist again, this is ridiculous 

As captioned, for the last two days, my Beam, Sub mini, and Era 300’s work, but there is no App control and it doesn't “locate” the products. WiFi has been rebooted, all speakers unplugged, I've been attempting the App with no success. Anyone else? Tips? Thanks in advance.

You may remember the extremely informative article “What happened to the Sonos app? A technical analysis” published by Andy Pennel on LinkedIn …https://www.linkedin.com/pulse/what-happened-sonos-app-technical-analysis-andy-pennell-wigwc Breaking News! Yesterday Andy published a new article “The New Sonos App, Three Months Later” and it is equally fascinating …https://www.linkedin.com/pulse/new-sonos-app-three-months-later-andy-pennell-vozocThe new Sonos mobile app is three months old, and one would hope things have gotten better. My original article has been unexpectedly popular, so I thought I'd produce an upda

Hello to all,on the “old” app 16.3 I have recorded in “favorite” few channels taken from TuneIn radio (from RadioTunes where i pay a subscription).For instance as n1 favourite i have “Eurodance”. On the new app those “favorites” channels have disappeard.How can i recover them? Thanks

Any word on when the return of being able to search my own music library will be here? Pretty absurd to not be able to search a local library, or add an album at a time to the “now playing” queue.  

Selecting Internet Radio from the menu all the stations show the message network timeout

With the latest Sonos Application, Radioplayer content is empty no Radio stations.Impossible to have Belgium Radios on Sonos Same with Calm Radio With previous versions of SONOS it was possible to add the url of a radio station.How to do with the latest version 

Is anyone else having problems with their volume levels since upgrading their app?  Since I updated to the new app all of my speakers are playing at approximately 50% of their volume level from before the update. Example:  Using my same music service the old app would be loud at level 50. Now with new app the volume level at 50 is equivalent to level 20 in the old  app. I have checked the volume limits for every speaker in the app and all are set to 100%.  I want my old volume levels back!  

Hi everyoneI play music on Deezer through my Sonos one speaker.All of a sudden it has stopped continously playing. Plays one song then stops. Play Deezer directly through my car it is fine and rolls on to track after track. Any ideas please??Thanks,Mike

I can’t play Pandora when I ask Alexa She says I’m having trouble playing it now. It’s been happening for three days.

We are another victim of Sonos pointless updates. We were set-up and the system was working perfectly.The music folder is on an external drive connected via USB to a BT Smart Hub 2 - it presents as a NAS drive and is accessible by any other device on the home network (wholly independently of any other computer on the network).The music library folder was set-up and is managed through Windows - that much still all works as it should.Our Move used to be able to stream music from the NAS (with no other PC being active). Since the updates it has lost access to the NAS and any attempt to restore connectivity results in error 913.I’d be grateful for guidance on how to determine why it no longer works. Specifically, to determine whether this is a result of Sonos redacting support for SMB1 or whether this is a temporary hiatus that Sonos will resolve through a future firmware update “later this month”.

Hi,the new app is useless and I can't listen to my preferred Italian radio from the UK as I was always doing before the silly update.Does anybody know if using SonoPhone IOS app I can play foreign radios using MyTuner? Thank you in advance 

I just purchased a new MacBook Air with Sonoma 41.5 and cannot find a Sonos app in the App Store. I’m running S1 Sonos system. Is it supported on this platform?

Sonos is turning into a horrible music source in my home since the new app came out. I have always found it difficult to work with Sonos but now I constantly get messages that my system can't be found, "something went wrong". the volume control doesn't work much of the time, songs playing don't update on the app, many times I can't use Sonos at all due to the app not finding my system. I do updates and it may work for  a while then, "system can't be found". Oh, and I am 27th in line to chat? I should have gone with a Bluetooth system. And yes, I know how to spell “frustrated”. The site won’t let me edit the title. Moderator Note: Modified in accordance with the Community Code of Conduct.

Delighted to get my system back working after the latest update(s), however …It’s eating my iPhone battery.  87% over 13hrs background activity today and I’ve not even played any music.  This is not right, surely.

I was under the impression that versions 16.1 and prior would directly contact streaming services like Spotify so that a Sonos services outage would not impact an already configured system. Is that no longer the case and if so why?

Still can't load my music library that you destroyed 5 months ago with your upgrade with no fix How much is your market capitalization down one to $2 billion? How many employees have you let go 350+? When are you firing your CEO and getting your act together