Hello everyone,
My Beam gen 1 keeps stopping the music (from Spotify) on its own. I really don't understand why. Sometimes it stops after 15mn, sometimes 1 hour, it's very random.
I already did a factory reset. No difference.
I don't have any problem with my Beam gen and 2 and Roam SL.
I set a static IP for it in my router like for the 2 other Sonos products.
Would you have any idea why this is happening? I've been having that problem for years now.
Thanks so much for any idea.
Greg
Best answer by furacaopr
Then, the only thing I can suggest you is to submit diagnostics when you have the issue and reach out to Sonos support.
+17Does this happen with the Spotify service within the app or when connecting from your mobile device?
If the Beam Gen 1 is on WIFI, try hardwiring it to your router to see if the problem continues. If that solves the problem, consider making it a permanent solution.
It happens wether I use the Spotify app or the Sonos app (with my phone).
Good idea I'll try with an ethernet cable. Thank you.
Hello,
It indeed works well with the ethernet cable. Thank you.
But I still don't understand why it doesn't work with the WiFi.
I deactivated the Infra Red functionality, and I checked my WiFi, which is very stable, and no problem with my Roam.
I can keep using the ethernet cable, but it means I cannot use my Beam elsewhere, nor sell it (unless I find someone happy with using an ethernet cable all the time), so not an ideal solution.
In fact now I have a different problem (using the ethernet cable). A song finishes and never goes to the next. Forever blocked in playing but doing nothing, and the Sonos is still connected to Spotify.
Do you have someone else using your Spotify account away from your home Internet? Check the following thread:
No nobody, I never shared my Spotify account. And on any device I have no problem. The issues are only with the Beam gen 1.
Then, the only thing I can suggest you is to submit diagnostics when you have the issue and reach out to Sonos support.
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