Controllers and Music services

Help.

I keep disconnect myself from the app and try to reconnect us in the administrator but I have no option for so and it keeps telling me that my speaker is not registered although it keeps lugging in but I have no option I canike news

The Favorites Cannot load on the startpage on my IOS devises (2 iPAds and 2 iPhones). It’s loaded on my Mac and Windows controller.The IOS controller Connects very slow and ofte it Cannot load the playlist but the Music is Playing.The search function says “Something went wrong…”This has started aften the Update - I’m not impressed by the new App.When will Sonos Update the app with fixes? 

Spent over an hour waiting on line to talk to customer service rep who was not helpful. He finally came back and said the recent I couldn’t add a playlist or put music onto existing playlists was because, “Sonos is improving its service to accommodate new products.” He also said additional updates will be released to facilitate what I’m trying to do. Huh?!! When does an update eliminate basic features of a product and only roll them back out when the bugs are worked out. Thankfully, I didn’t update the app on my wife’s phone so can still use this function. Truly unbelievable!

Note: The following is offered in the spirit of helpful information. If you are inclined to remain disgruntled with the current state of the app and/or Sonos in general then I suggest you close this thread and move on. I’ll not be responding to any negative comments to justify what I have written.During this time of Sonos fixing things with the App I would suggest turning on automatic updates within the app. If you are manually updating the app you must first remove the current version from your device. The downside is that all data is removed including that which is to be changed/updated as well as that that requires no change/update.  In essence you are rebuilding the app from the ground up which in most instances can require rebuilding personal settings.In technical terms you are pandering to what is known as a “volatile update” that destroys the previous version. This procedure may have been (emphasis on may have been) necessary in the first few updates; but IMO is no longer requir

Sonos you have ruined my music listening experience- I am Neurodiverse and I really struggle cause it is so complex for me to even search for an album I want to listen too. I have spent so much money on setting up my full house with this system but at the moment with this new app all I am able to fathom out is how to listen to my favourite radio station- why have you done this 😩 can I have my old app back- is there a system that you can provide for your Neurodiverse users! 

Hi,Feature request: show the number of tracks added to the queue in the pop-up message like in the older 16.1 Sonos app.  The old 16.1 app displays how many tracks were added to the queue when using these functions:Add to End of QueuePlay Next The pop-up message shows e.g. “142 tracks added to the Queue” The newer app displays just “Added to queue.” It was helpful to get an indication that how many tracks were added without having to access the queue to check.  

I just updated to the new Sonos app which looks great. I use Apple Music and there’s no way to select an individual song and add it to a queue. The “play next” and “add to end of queue” options are gone. The only option is “replace queue”.  This is a big bug as I use and revise my queue all the time. Will this be addressed in future updates?

Can Sonos please advise its timeline for restoring the Pandora Modes in the newest upgrade? It’s one of my favorite features that provides a lot of variety within specified artist playlists. 

The app generally works great.  Leveraging the Apple integrations is frustrating.  While the music streaming works, searching or browsing on Apple playlists or search results is buggy.  Icons/covert art shows, more than half or titles are blank even though they are there and can be selected.  It is like the words don’t load.  

Hi,I figured out was the problem with Napster is. All of the saved Playlists that were created before, now I don't know what the exact date is, but before current update (s), do not work. They crash the displays also, it is very frustrating and ended up causing me some heartburn and anxiety, but I feel better now, after all of this debugging.So, they need to either add the older formats or issue a warning that the old playlists from Napster are now useless. It would be easier for us to do the first option, obviously, but if you can't you can't.Note also that this problem also crashes the History display, which stays on maybe for 5 or more seconds at startup, and then Poof, gone!I have a big sense of relief now, so I hope this information is useful.Note also that I would not have been able to do this debugging without the noson Linux app. Indispensable for debugging as it loads up and displays the older playlists, but obviously they can't get played.Important note: As things stand now,

Feature Request in regards to dynamic island.  Currently, for iOS users you must open the Sonos app directly in order to navigate any controls. Allowing access to dynamic will provide minutes saved to use the control settings. This can include skip to next track, go back a track, grouping of speakers, change playlist or services being used. There are often times I need to pause quickly and I have to go through the standalone Sonos app to turn off. Just a thought for us iOS users.

Does the new (80) update have surround speaker distance? If not I request that it gets added onto the list of missing features. I change my surround distance when friends are over as some spots in my setup may blast their ears. Also I know the new update sucks. I know I can go back with Android. I agree features like the alarm are more important, in fact I want that back ASAP - This is just one feature I occasionally use that I hope doesn’t get missed. I also hope I missed it somehow and it is in there. No I will not set Trueplay and forget. <3

I have a Sonos One Gen 2 which was working OK with my android phone for about 9 months. I now have a new phone and cannot set it up.  I have tried rebooting the router, reinstalling the app, factory resetting the Sonos.  A recommended solution was to rename the 2.4GHz and 5GHz channels on the router.  I don't want to do this as our other many applications around the house would need to be updated too.  The router has not changed and was working fine with Sonos before.  Any help on  this issue?  And finally, I listed to audiobooks from BorrowBox and cannot find anyway to do this with the Sonos.

Hi all I'm an Android user and am looking to purchase an iPad for trueplay purposes. According to this article (https://support.sonos.com/en/article/trueplay-compatible-devices-and-sonos-products) it seems that almost all ipad versions are incompatible. Any idea which one supports trueplay calibration? Thank you!

Anyone else have issues with long playlist from Amazon (225+ songs) playing through their Sonos Connect? I can play it through my Move, Roam and Playbar but not Connect. 

Not a fan of the new app, but I listened to a playlist on Apple Music this morning. And a saw a Lossless logo on one of the songs. It came and went and hasn’t showed up for other songs, but thought it was interesting.  Is lossless playback coming?  Was it already here and I missed it?  

THE NEW APP UPDATE HAS JUST BEEN RELEASED!No firmware update.  Current software version 80.03.03 (Android)80.03.06 (iOS)Release date: 6/17/2024 In this update: Introduced mute button on Android. Added numerical values to the volume and group-volume sliders. Updated the volume icon to reflect the volume level on iOS. Added stereo or mono configuration for Amp/Port output on iOS. Improved TalkBack screen reader support for volume sliders on Android. Added support for SonosNet channel selection on iOS. Expanded support for service reauthorization on Android. Not a great deal to get excited about this time by the looks of things... Not what many people will have been waiting for with bated breath. 

My local library, hosted on MacOS, remains unusable since the update.I’ve reviewed the newly updated guidance from Sonos on how to add a local library. But it is identical to the solution the community has been using for weeks. Unfortunately this does not work for me and several others I’ve conversed with here.But for what must be the 15th time, I dutifully re-reviewed every step and followed them to the letter on my system, noting that it is *exactly* how I’ve been sharing my music library for Sonos for several years. After 5-10 minutes of ‘indexing’ this now too familiar error message was displayed once again:  So, my library remains inaccessible via my S2 system. My configuration is *exactly* what Sonos and the community recommend. The only thing that has changed is the Sonos update. The error message provides no insight as to why my library cannot be indexed.And I can’t call Sonos support because they do not operate at the weekend. My configuration:MacMini running MacOS Catalina 10

Stations (BBC1, BBC2, Triple J and TMM) are greyed out and can’t be accessed or played. 

Up until the introduction of the new Sonos app, I only had IOS (iPads, iPhones) Sonos Controllers.Local Music Libraries (and PlayLists) disapeared with the introduction of this app.Direct complaints to CEO Patrick Spence yielded nothing but a reply from Sonos Support that access to Local Miusic Libraries was restored on May 21st, as if this user is too stupid to find a menu entry in the IOS app.On June 27th, I had the idea of installing the Windows Sonos Controller. There is a Gotcha described below but this controller is able to access local music libraries and create/remove playlists. Sure enough, these libraries and playlists appear in the IOS app.Here is the gotcha (and no, I am not talking about the upgrade from SMBv1 to SMBv2): the Sonos controllers do not use the server name int the SMBv2 logon. The typical SMB logon is ServerName\UserName but the Sonos controllers use \Username, meaning you cannot use domain credentials, for example, on a Windows network. Here is a typical Sono

In a recent thread I described the issue I’d faced since “The Update” that prevented me from adding my music library, hosted on a Mac Mini, to an S2 system. I had file sharing configured per Sonos recommendations (even before the update), and although Sonos could connect to the share it would fail during the indexing process with this incredibly informative error message: O RLY? TL;DR: If you encounter the above error, it may be an issue with the cumulative volume of metadata in your music library, despite that not having been an issue before the May update. This certainly affects shares stored on MacOS using libraries managed with Apple Music, although I will note that I do not believe this represents an issue with Apple's products, as it's clearly linked to a data limit within Sonos. However, it’s one you’re more likely to encounter if your music management approach, like Apple Music, involves naming files with proper names, rather than a simple disc-track numbering system. Troublesh

I am in the UK. When I ask my Sonos Roam for the time it is incorrect. It appears to not know about British Summer Time / Daylight Savings. How do I change this so that the time is correct and I can use features such as the alarm reliably?

After the last app release I can’ t search a song anymore. I’d like to search a song within my music library.How can I do? Thanks 

Please if u have some issues u don’t see in my post, add them with bulletins, so there is a comperehensive lists for other users or the SONOS itself. Device: iPhone 14 Pro Max - iOS 17.4.11.) If u’re trying to TruePlay ERA’s 300 in the NEW APP (80.00.04), and microphones are disabled on the ERA’s themselves, then the TruePlay process fails.This is due to disabled microphones. If i tried it in the OLD APP (16.1), there was a step/prompt that warned me exactly about the microphones e.g. that they need to be enabled, so the TruePlay could run successfully. This prompt is missing in the NEW APP (80.00.04). So if u’re having TruePlay issues, try to enable microphones.2.) If u’re having issues with TruePlay not starting after tapping/hitting “Continue” button in the NEW APP (80.00.04), reboot your phone and it should work.3.) If u’re experiencing some other issues in the NEW APP (80.00.04), they might be mitigated by going to “Account” / “App Preferences” / “Reset App” which will logout you