Controllers and Music services

Each time another user connects to the same Sonos, I get overwritten and then get prompted  to sign in using that user’s email. How do I stop this/Ensure that I can switch between users without having to do the whole logging in thing? Thanks 

I have been a loyal Sonos customer for may years and love your products (I own a Play 3, Play 5, Connect G1 and G2s) but I have to complain about the new Sonos app. The one thing that I dislike about the new player is when I go to landscape mode on my phone (Samsung S10 plus), the interface stays in portrait mode. On my tablet (LG G Pad III), landscape works but instead of having the layout like in the S1 version, everything is centered and the artwork is super tiny, compared to the S1 interface, where the artwork is on the side and takes full advantage of the space given and info on the opposite side.

I just got a new phone it is an iPhone 11 promax and Sonos has asked me to re-authorize my Apple Music account. When the pop-up window opens with my Apple ID in it and the section for me to enter my password the keyboard does not pop up and so I cannot type in my password.

I updated to Sonos controller v12.2 yesterday.  Now, when I right-click on the Sonos app that is on the MacOS dock I no longer see the controls such as Mute, Mute All, etc.I am pretty sure that these existed on my last version of the controller, which would have (likely) been v12 or v12.1 as I am nearly always current with software.Did this get eliminated?  Or am I imagining it?Thanks!

I have been having issues with the Sonos S2 app connecting to the speakers, but strangely I can connect to them just fine in the Spotify app. Any idea why this might be? Have tried all the WiFi reset steps and speaker resets etc. But no improvement. Can sometimes connect if I’m close to the boost bridge but more patchy the further away I am…..was thinking it must be a problem with the bridge. But how come the Spotify app has no problems? Any help and advice gratefully received! Thanks

The currently playing item now obscures the last selection in "My Sonos" favorites.  I am unable to get to this choice.  This started just after upgrading to S2. 

I have a fully installed S1 system upgraded to S2 that plays in five rooms. I’m old (79) and don’t speak tech so I need a simple step by step guide on how to find music options, how to select and play same, in which rooms, then delete same later. Most importantly, how do I build a playlist of individual Christmas songs of my choosing? Where can I find very specific instructions on how to do those basic things?

What are best options for controlling new Sonos 2 system other than iPhone or iPad? Looking for something not recharcargable but permanently plugged into 110V. Will an echo show work?

Customer Support directed me to Tech Support, and Tech Support funneled me into community, so here goes:  I have an extensive Sonos system in my house now, all devices being "Gen 1" (Play:1, Play:3, Play:5, original Subs, Connects, Playbars, etc). None have AirPlay compatibility in them. I am also therefore tied to the S1 controller. If I add a Sonos One to my home system, can I use it as a bridge to AirPlay to other Sonos products in my house? For example, can I set my MacBook Pros audio output to the Sonos One and then "group" it with my office's Play:5 1st Gen speakers? If yes, which controller will I be using from that point on? S1, S2 or both? Thank you.

Successfully upgraded to S2 app (iPhone 10, latest iOS).  S1 app icon shows, but cannot find the new S2 app icon.  Have to either search for S2 to launch it or launch S1 and launch S2 from within S1 app.  What am I doing wrong?

New to Sonos with a single Sonos One. I notice when I search on my Sonos app that I do not get the same search results that I do when I search directly on the Apple Music app. I see a lot more results for my search on Apple than on Sonos. If this is a long term issue, I guess my options are to switch to Amazon Music HD. How are the search results there via the Sonos App?Or, I can return the Sonos One to BestBuy and switch to an Apple HomePod or more likely HomePod Mini. This is for a bedroom. I don’t really need loud high resolution audio.Which leads me to ask, is Amazon Music HD overkill for Sonos? I haven’t seen any sign that Sonos handles high resolution audio.I’m also considering a Sonos Arc, but my questions about that is for a separate post.

I’m moving out of my household and taking one of four Sonos products with me.Will resetting my Sonos app on my iPhone (so I can set-up a new system in the new location) have an impact on the other household members who will remain connected to the existing system through their own Sonos apps?

I have a playbar and a beam, both connected to TVs. When moving from the living room to the bedroom, I need to switch the TV source for the whole system (I like all speakers playing the TV sound). This wasn’t an issue last year as the app allows to select which TV to use as source, but in recent app versions (S1 and S2) the apps crash (or display just a black dot) when going to the TV source selection.  Am I the only one who can’t believe that this issue hasn’t been fixed yet? Extremely frustrating for what’s supposed to be a premium audio system.  

How do you get rid of the stinking setup cards in settings for the iOS Sonos app?  These pop up every time I open the Sonos app, and it doesn’t matter how many times I tap the “X” to close all of them.  I don’t have surrounds to connect in the three rooms it keeps popping up for, I don’t want to add a voice assistant, I don’t want to try Sonos Radio HD, etc…  I close them all, then they all pop up again the next time I go into settings.  What gives?  I looked through all the settings and couldn’t find anything about turning off these suggestions for things I don’t have or don’t want to try.  

My Ubiquiti Alien Router has two networks set up. One on 2.4 and one on 5ghz because my Epson scanner will only work on 2.4. My Sonos S1 has been really wonky and is “unable to play”. Does my iPhone need to be on the 2.4 network to get my S1 to play. It appears to be so. Please let me know if there is a way for my S1 to communicate on 5ghz so I do not have to keep switching networks on my phone. Thank you.

"Choice Classic Rock".  This is fabulous listening.  Really well curated.  Listen for an hour and you'll be hooked if you have any interest in this genre.  Best categorized as deep.  Really deep. Incredible variety with lots of great familiar stuff too.  I don't think I've heard the same thing twice.  And the sound quality is quite good.  Give it a whirl.

Are there additional curated stations on HD that aren’t on the free version. If so how many?

Good afternoonI’ve recently purchased the ARC, Sub (gen 3) and Move and have discovered that you only support 24bit streaming up to 44,000hz or 48,000hz. I have a lot of music that’s in 88,000hz, 96,000hz or 192,000hz (.flac container format) and I can see that this isn’t supported!This is real shame and I’m sure many other customers will feel the same? It would be great if your developers could implement this as soon as possible via a support update?

When I went to remove the Google Play service using the Sonos Windows app, I was prompted for my Sonos credentials. A few questions follow:-Why am I required to authenticate to Sonos to change a local configuration?-Is Sonos storing my services configurations in their cloud? If so, how do I opt-out or disable this?-How do I sign out of the Sonos Windows app?Thx

Hello,Is it possible to disable airplay or add a password to airplay?I do not want that everyone is able to play something on one of the Sonos devices…Thanks!kind regards, Michaël

Hi. After a NAS drive failure I have a new Synology DS120. Easoly visible on network but I cannot get Sonos to find it. On PC i ger acWindows security pop up which I cannot progress beyond and on the app I need to write in the address (browse dors not serm ti be an option). I run S1 system. Is this a Sonos, Synology or network problem?

Hi,I would suggest small, but very handy feature: possibility to minimize the Sonos control app into the system tray (Windows). The app is a great music player and it is a pity that it cannot be minimized into the tray to be easily accessible to control music and speakers around. That would be awesome! Best regards.

Since S2 added groups it would be great to add groups in the list of speakers while creating an alarm. I want to select a custom group of speakers that are different than the group I was using during the day.  it looks like under Alarm Settings right under “Rooms” you could add “Groups” and there I would find my custom groups. seems simple enough

The Move has Auto TruPlay, which is great for us Android peasants. I recently got an Arc with some Ones and a Sub, and even borrowed an iPod Touch to try to TruPlay that setup, but the iPod isn't supported yet :( Wah wah. My question is... if the Arc and One and Beam etc all have microphones, why can't they be Auto TruPlay themselves like the Move, or like a bunch of other smart home speakers? The excuse for Android devices is that there is no common microphone spec between them, but surely Sonos knows their own devices' microphones...? 

Hi everyone, Can I use both S1 & S2 app to control my audio.Anytime when I trying to use S1 app. It direct me to "More option page" and reset app.…Because I have some products not compatible with S2 Thanks